Additional Information

Job Number 26041876

Job Category Rooms & Guest Services Operations

Location W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain, 7840VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

About The Property

W Ibiza luxury beach hotel strikes a pose on the palm-fringed, sand-drenched beachfront of Santa Eulalia. Located on the east coast, only a 20 minutes' drive to Ibiza Town, it's Ibiza’s third largest town offering a unique blend of relaxed island living and cosmopolitan energy. As one of the most luxurious hotels in Ibiza, this is an exclusive boho-chic hotel by the sea with a distinctive design inspired by the essence and hippy heritage of the island. Crafted to channel energy toward the horizon, the Mediterranean spirit is infused into each of the 154 rooms and suites.

Culinary excellence takes center stage with Yellow Fish Restaurant showcasing the finest local flavors and STEPS serving award-winning gourmet pizza. Signature dining venues, including W Lounge and Wet Deck, further elevate the gastronomic experience with a selection of international cuisine.

Two spacious and light-filled meeting rooms are available, in addition to wellness facilities such as Away® Spa, the FIT® fitness center, and GLOW, an exclusive adults-only pool with 360º rooftop views. Enhancing the guest experience, Whatever/Whenever® service ensures that every request is met with seamless efficiency.

About The Brand

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

BELLMAN

Position Summary

• Deliver all guest interactions and services in full compliance with Luxury Quality Assurance (LQA) standards, ensuring a consistent, refined, and personalized luxury experience at all times.
• Demonstrate and actively apply comprehensive knowledge of the hotel, Marriott Bonvoy program, on-property services, outlets, and current events to accurately inform, anticipate, and enhance the guest experience.
• Conduct rooming to all guests according to the service standards.
• Greet and welcome all guests warmly at the hotel entrance, lobby, reception area, and other public areas, ensuring a consistent first impression aligned with the hotel’s luxury LQA standards.
• Offer a welcome drink to all guests during the check-in process, ensuring proper presentation and coordination with the Front Desk team.
• Actively engage in meaningful, natural conversation with guests to personalize interactions and elevate the overall guest experience.
• Proactively engage hotel guests to enhance their stay by promoting and facilitating the use of all lobby and outlet services, including Restaurant & Bar and other hotel amenities.
• Respond promptly and professionally to guest requests for special arrangements or services (e.g., transportation, restaurant reservations, dry cleaning), coordinating with internal departments or external providers as required.
• Handle special guest requests, including those related to accessibility or unique needs, and follow up to ensure complete guest satisfaction.
• Maintain the lobby, reception area, entrance, and all assigned public areas in a clean, organized, and luxury appearance in accordance with W brand lookbooks and visual standards.
• Ensure lobby entrance doors and glass surfaces are clean, polished, and free of dirt, fingerprints, or smudges at all times.
• Ensure cleanliness and presentation of elevators at all times, including changing elevator mats and rain mats when appropriate due to weather or traffic conditions.
• Park guest vehicles in the hotel parking area following established valet and parking procedures, ensuring vehicles are registered accurately and handled with care.
• Provide guest vehicles with bottled water and a light interior/exterior touch-up cleaning as part of the arrival and departure experience, when applicable.
• Provide the Front Desk team with daily updates on guest vehicle counts and ensure parking charges are correctly applied in accordance with hotel procedures.
• Gather, maintain, and share up-to-date local area knowledge to inform guests about the hotel, surrounding attractions, amenities, special events, and local activities.
• Coordinate efficiently with relevant departments (e.g., Front Office, Housekeeping, Food & Beverage, Guest Services) to resolve guest requests, calls, or issues in a timely and professional manner.
• Occasionally assist Guest Services with purchasing items for guests or sourcing amenities, as required, following established authorization and expense procedures.
• Maintain luggage carts, bellman stand, and related equipment in a clean, neat, and well-presented condition at all times.
  
  

Preferred Qualifications

Language: Spanish and English

License or Certification: Driving License mandatory

Related Work Experience: Previous Hotel Experience Preferred.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.