Spanish Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation

Mercier Consultancy MD · Málaga

. Teletreball

Mercier Consultancy MD is excited to present a valuable opportunity for a Spanish Speaking Customer Service Agent to join our team, with the benefit of working in beautiful Bulgaria, along with paid relocation support. In this role, you will engage...
Mercier Consultancy MD is excited to present a valuable opportunity for a Spanish Speaking Customer Service Agent to join our team, with the benefit of working in beautiful Bulgaria, along with paid relocation support. In this role, you will engage with Spanish-speaking customers, delivering high-quality assistance to enhance their experience with our products and services.

Responsibilities

  • Provide exceptional support to Spanish-speaking customers through phone, email, and chat, addressing their inquiries and needs effectively
  • Offer detailed information about products and services, assisting customers with order placements and account management
  • Handle customer complaints and resolve issues promptly to ensure satisfaction and retention
  • Maintain accurate records of customer interactions and feedback in the CRM system for quality control
  • Collaborate with internal teams to provide comprehensive solutions to customer concerns
  • Stay updated on product trends and company policies to deliver informed and accurate support

Requirements

  • Fluency in Spanish (both written and spoken); proficiency in English is preferred
  • Experience in customer service, particularly within an international or multicultural context
  • Strong communication skills with a focus on a customer-centric approach
  • Aptitude for problem-solving and the ability to handle difficult situations calmly and effectively
  • Familiarity with CRM systems and standard computer applications
  • Self-motivated with the ability to work independently in a remote or hybrid environment
  • Willingness to relocate to Bulgaria with paid relocation support, embracing a new cultural experience

Benefits

  • Competitive Salary
  • Monthly Performance Bonus
  • Monthly Accommodation Allowance
  • Fully Paid Relocation Package
  • Fully Paid Training
  • Private Gym
  • And Much More...

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