Customer Support Executive

Role Overview

This role sits within the Customer Operations/Commercial function and is focused on direct engagement with the player base. The position involves managing day-to-day user communications, resolving incidents, supporting account-related activities, and promoting campaigns designed to drive engagement and retention.

This is a hands-on, high-volume operational role, ideally suited to candidates with experience in call centers, customer support environments, or gaming customer operations.

Key Responsibilities

• Proactively contact users through outbound calls and other outreach channels
• Communicate promotions, campaigns, and special offers to customers
• Resolve customer incidents, queries, and support tickets efficiently
• Support account activations, verifications, and related processes
• Manage daily operational queries and user requests
• Drive customer engagement and retention through direct interaction

What we are looking for

• Previous experience in a call center, customer support, or gaming operations environment
• Comfortable managing high volumes of customer interactions
• Strong verbal and written communication skills
• Commercially aware with a customer-focused mindset
• Results-driven with a proactive approach to user engagement