DescriptionDo you have a passion for good customer service? We are expanding our team in Malaga and are currently looking for Customer Care Assistant for our booking service. We are looking for advisors to support our digital customer care team on temporary terms (2 months contracts with opportunities for a permanent position). It is important that you’re comfortable communicating and writing in English as our corporate language, so if you love bringing a great customer service, we would like to hear from you.

About Awaze/Novasol

We’re home to some of the world’s most trusted travel brands, including NOVASOL, cottages.com, and Hoseasons (to name just a few!). Together, these brands make us the largest managed vacation rental business in the world. We’re proud to have over 100,000 properties in our portfolio, in 25 countries across Europe, giving our guests the choice of a fantastic range of properties and taking over 1.5 million bookings each year.

Your tasks

Our customers are at the heart of everything we do. It is our passion to offer all our guests a first class experience. As a Customer Care Assistant, you will help our customers find the perfect holiday and ensure that incoming inquiries are converted into confirmed bookings, both on the phone and by email. Inquiries range from questions about new or existing bookings to relocation when a property is no longer available or ordering additional services. Flexibility is key because no two days are the same.

You'll receive the training you need to handle customer concerns, cand omplaints and help with payment arrangements as part of your guest services. It's important that you can work independently while valuing teamwork and always bringing a smile to both our customers and colleagues.

We work in a fast-paced environment with great development opportunities, so to be successful in this role, it is valued that you can handle pressure and swift changes in a fast-moving business.

What else do you need to know?

You will be employed on temporary terms with an opportunity to convert to a permanent position. We're looking for part-time resources (15-20 hours), but you need to be comfortable working primarily on weekends.

We believe in equal opportunities and want to build a team that represents our community because we know that embracing differences enhances our entrepreneurial skills and makes for an enjoyable workplace. We pride ourselves on having a diverse culture where our employees are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.