Eurofins Villapharma is seeking a IT Support based in Fuente Álamo (Murcia).

Overall Objectives:

• The IT Support provides computer support to end users across the Eurofins Villapharma for computer hardware, software, other technology equipment, and business-related applications.
• The IT Support serves as the primary contact for all incoming calls and email requests for technical support.
• The incumbent acts as a main resource during infrastructure emergencies utilizing prioritization and escalation skills to ensure timely resolution of issues.
• IT Support works with PC network software to configure, test, diagnose and correct network anomalies.
• This position trains staff on various computer platforms and software and performs journey-level work with minimum supervision.

Responsibilites:

1. Provides technical support for internal end users on a variety of hardware and software problems including operating system support, application support, system access problems and database support.
2. Maintains Help Desk tracking system; inputs problem description in Help Desk tracking system and assist with maintenance.
3. Acts as primary departmental resource during infrastructure emergencies; dispatches technicians, maintains communications with management, sends broadcast email and/or voice mail messages to user community and emergency notification list.
4. Works closely with network administration to diagnose and troubleshoot network outages, maintain network configuration for users and their components/cabling, maintain user accounts and reboots servers and routers.
5. Assists Eurofins Villapharma staff with the operation of legacy and newer application software, including but not limited to, word processing, spreadsheet, presentation and communication software, web applications, anti-virus and Eurofins Villapharma business application on varied platforms and operating systems.
6. Maintains goodwill, cooperation and productive relationships for those customers suffering anxiety and frustration with technical issues.

Offered:

• Immediate incorporation into a multinational group with strong growth.
• Good work environment, career plan, etc ...
• Gross salary: 21.000 €.
• Hours: 7:30 h. to 17:00 h. (Monday to Thursday) and 7:30h. to 13:45 h. (Friday).