Ofertes d'ocupació de Adjunt/a d'Operacions a Madrid

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

. Office Excel

Job Description

Are you looking to start or grow your career in insurance within a global organisation?

Do you enjoy working with people, learning new processes, and being part of an international team?

If so, this could be a great opportunity to join Chubb’s Global Services team in Madrid.

About The Role

We are looking for a motivated and enthusiastic individual to join our Global Services team on a 12-month fixed term contract. This is a great opportunity for someone who is keen to build experience in the insurance industry and develop their skills in a supportive, fast-paced environment.

In this role, you will help provide account management support for global accounts coming into Chubb EMEA through our Worldwide Multinational network. You will support the preparation and delivery of policy documentation for renewals, new business, endorsements, and related administrative tasks, ensuring work is completed accurately and to a high standard.

You will also work closely with colleagues across the Chubb global network, including Underwriting, Credit Control, and other internal teams, giving you the chance to learn how a global insurance business operates.

What You’ll Be Doing

• Supporting the issue of policy documentation in line with agreed service standards and corporate guidelines
• Working with Underwriters, Clients, Brokers, Chubb offices, and other external parties to help manage account-related queries
• Assisting with business development and client relationship activities
• Supporting Global Client Service Executives and Underwriters with account-related tasks
• Contributing to projects and improvements within the Global Services team
• Helping to ensure Chubb’s service standards are met and, where possible, exceeded
• Working in line with Chubb’s ethical and service standards
  
  

• Advanced level English language skills, plus French and Spanish.
• Additional European language skills would be an advantage, such as German, Dutch, Spanish, or Italian
• An interest in the insurance industry; previous experience is helpful but not essential
• Experience supporting multinational insurance projects is desirable, but not required
• Good Microsoft Office skills, especially Excel
• A customer-focused approach and a willingness to learn
• Strong attention to detail and a commitment to delivering quality work
  
  

• 12 months of fixed term contract
• 32 days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Life and accident insurance
• Meal allowance
• Pension plan
• Flexible compensation scheme
• Wellhub
• Comprehensive Learning & Development offer
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada23 de set.

Teletreball . Office

Who Boundless is

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses. We are the largest player in the family immigration industry, and a high-growth challenger serving corporate clients. Across both consumer and business segments, we’ve aided over 100,000 individuals in their quest for U.S. residency. 

We're backed by influential venture investors around the country, including Foundry Group (led by Brad Feld), Trilogy Equity Partners, Pioneer Square Labs, Emerson Collective (Laurene Powell Jobs’ foundation), Two Sigma Ventures, and Jerry Yang. 

Today, we are a dynamic growth-stage technology company with 400+ employees across the U.S, Europe and the Philippines. We are growing both organically and through strategic acquisitions. We are well-capitalized and positioned for long-term success.

What you'll do

• Support talent and customer journeys: Respond to questions, provide updates, and help guide talents through immigration and relocation processes across chat, email, calls, and internal tools.
• Support casework across markets: Assist with immigration and relocation cases, including document preparation, submissions, appointment coordination, case updates, and basic or entry-level case types in Germany and other countries as needed.
• Coordinate with partners and service providers: Work with external partners, relocation providers, authorities, and internal stakeholders to gather information, coordinate services, follow up on open items, and help keep cases moving toward resolution.
• Take ownership of operational workflows: Manage assigned tasks from initiation through completion, identify blockers or risks, and proactively follow up to prevent delays, missed handoffs, or escalations.
• Support internal processes and projects: Help maintain and improve workflows, guidelines, documentation, and operational processes. Contribute to projects that improve how the team works and how we support talents and partners.
• Step into changing business needs: Support additional operational, case-management, or partnership-related work as priorities evolve.
  
  

What we are looking for

You’ll thrive in this role if you have:

• Experience in immigration, relocation, customer operations, or another process-driven environment. Experience with German immigration is a plus.
• Excellent communication skills in English, with a passion for engaging with people
• • Knowledge of additional European languages is a big plus!
    
    
• A positive, curious attitude toward process changes, with an interest in helping us build more scalable ways of working across operations, casework, and partner services.
• The ability to work independently, coupled with a high standard of your own output - reliability is key in our remote setup!
• Ability to work across multiple platforms and tools, especially Intercom
• A hands-on, efficient work ethic that gets things done; a proactive attitude to reach out in case of doubt or questions.
• A natural flair for communication, finding joy in interacting with people.
• A positive attitude in stressful situations, adept at handling multiple requests with patience.
• A preference for working fully remotely in an international and multicultural environment.
  
  

What We Offer

At Boundless, we offer:

• €25,000 - €28,000 gross/annually (depending on experience) + company benefits.
• Work remotely across Germany, the Netherlands, Spain, the UK, or the US.
• Kit out your home office with a monthly budget for equipment, including a Macbook.
• Benefit from statutory healthcare and perks.
• Expand your knowledge and skillset with an annual learning & development budget.
• A work-life balance with access to Open Up, featuring coaching/counseling sessions annually, plus access to courses, digital resources, and roundtable discussions.
• Make the most of our paid time off and parental leave, plus your birthday off.
• Get to know your team during our company-wide events and international retreats.