Ofertes d'ocupació per a Atenció al client a Madrid

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada13 de jul.

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The Customer Success Manager plays a crucial part in driving our mission to revolutionize dentistry. Your expertise in customer relationship management and dedication to customer satisfaction will be key in ensuring our clients achieve maximum value from our products and services.

Primary responsibility:

The primary responsibility of the Customer Success Manager (CSM) is to provide on-going proactive communication with 3Shape customers to foster their engagement with our solutions, provide a positive customer experience, and to develop long term business relationships and brand loyalty.

Serving as the primary point of contact between 3Shape and its customers, the CSM educates end users to ensure they are taking advantage of the full array of capabilities 3Shape solutions have to offer and establishes a close relationship with 3Shape and its customers. Providing a high level of service and with a customer centric approach, the CSM collaborates closely with the extended 3Shape team, including Inside Sales, commercial HQ functions, Resellers, and members of the Customer Support teams. A proactive, consultative and organized approach, a customer service and ownership mind-set, as well as relationship management, problem solving, active listening and discovery skills - both internally and externally- are critical to success.

The CSM is expected to stay up to date with related industry knowledge, the latest innovations by 3Shape, and will also be involved in other internal sales and customer support activities and processes, such as conducting training, attending tradeshows, virtual and in-person events and meetings, etc.

Essential job duties:

• On-Board new 3Shape customers o Collaborate with Customer Support team on completion of initial 100-day onboarding program
• Educate customer as to training, support and other resources available to them
• Establish recuring connection points with end user
• Build and maintain strong customer relationships
• Proactive service calls to cultivate customer retention and ongoing usage
• Offer personalized trainings to increase adoption and usage
• Educate and guide customers to internal and external resources available to them (webinars, trainings, and online assets)
• Serve as an escalation point to other teams within 3Shape as needed
• Share feedback on customer insights to organization
• Expand adoption and usage of 3Shape solutions
• Review adoption and usage with customers
• Share best practices and use cases for 3Shape solutions
• Educate customers on and highlight features and functions of 3Shape solutions they have and could add on to their portfolio, to ensure they are achieving full value for them
• Keep customers up to date on product updates, releases, marketing events, and new 3Shape offerings
• Uncover Sales Lead Opportunities and introduce customer to sales team for evaluation
  
  

Other Duties:

The job description is not designed to cover or contain a comprehensive listing of activities or responsibilities that are required. Responsibilities and activities may change at any time with or without notice to best meet the needs of the market and the scope of this role may change

Required education and experience:

Critical competencies:

• Results orientation: Always has the result in mind and works to that end. Able to gain results both individually and within a team
• Customer orientation: Maintains a commitment to customers, clients and employee colleagues providing them with a positive and supportive experience. Collaborative with a high level of engagement and customer service
• Stakeholder management: Values feedback and insight from others; proactively ensures leadership is up to date, and supports activities and initiatives through active and conscious communications
• Problem-solving: Able to look for innovative, creative solutions to routine and new challenges. Willing to share results. Uses all types of resources available to resolve issues
• Attention to detail and organization: Maintains detailed records, information and organizes it in such a way that supports the organization and employee’s needs
• Technologically savvy: Able to work with, understand and embrace changes in technology
• Ethical conduct: Takes accountability for decisions and makes decisions that clearly adhere to industry regulations and an ethical standard
  
  

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.

About Us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday across the globe on LinkedIn.

• Flexibilitat horàriaSi
• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada13 de jul.

Teletreball . Excel Office

At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards.

In pursuit of this objective, we acquire and improve digital businesses, not to sell on, but to own and operate for the long term. The transformations we make are often deep—designed to speed up innovation, benefit customers, and strengthen business performance. Here, hierarchy is minimal and teams are small and talent-dense. We operate established products with the ambition, agility, and urgency of a startup. Across the company, we integrate AI deeply into how we work so that human judgment and machine intelligence reinforce each other.

For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That’s our promise to such a candidate.

A few examples of your responsibilities

• Support Spooners with day-to-day IT needs, triaging and resolving escalated helpdesk requests—while designing automated first-response systems and continuously improving support workflows through better tooling.
• Lead the integration of IT stacks from newly acquired companies into a unified ecosystem, ensuring compatibility, continuity, and strong operational standards.
• Keep the office IT infrastructure—including networking, conferencing, and access control systems—running securely and reliably.
• Manage hardware and software onboarding and offboarding ensuring devices, accounts, and access are correctly provisioned and documented.
• Provide technical support for live events, handling setup, testing, and real-time troubleshooting to ensure everything runs flawlessly.
  
  

What we look for

• Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.
• Drive. You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar.
• Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You’re reliable, honest, and transparent.
• Proficiency in English. You read, write, and speak proficiently in English.
• Proficiency in the local office language. You read, write, and speak proficiently in the language of the office where you are applying to work—Italian, Polish, or Spanish.
  
  

What we offer

• Incredibly talented, entrepreneurial teams. You’ll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field.
• An exceptional opportunity for growth. We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too.
• All. These. Benefits. Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work.
• Competitive pay and access to company equity at a discounted price. Typically, we offer individuals with limited experience an annual salary of £56,345 in London and €54,346 elsewhere in Europe. For candidates with highly relevant experience, compensation can reach up to £151,436 in London and €145,430 elsewhere in Europe. Compensation varies by location and expected impact, and grows rapidly as you gain experience and translate it into greater contributions. For individuals who demonstrate exceptional capability, we may offer compensation beyond the usual ranges to reflect their higher expected impact. If you're offered a permanent contract, you'll also be able to receive some of your pay in company equity at a discounted price, allowing you to participate in the value we create together. If relocating to Italy, you may be eligible for a 50% tax reduction.
  
  

Commitment & contract
Permanent or fixed-term. Full-time.

Location
Milan (Italy), Warsaw (Poland), Madrid (Spain), London (UK).

The selection process
In our screening process, we prioritize verifiable signals of excellence, regardless of seniority. There are no preferential paths beyond what your application demonstrates, and we evaluate every candidate through the same process.

Some people hold back because they feel they lack experience or have an “imperfect” CV. If you like the role and believe you could excel over time, don’t self-reject.

All applications go through our careers page, which is the only way to be considered. If you pass our screening, you’ll be asked to complete one or more tests. They are challenging, may involve unfamiliar problems, and can take several hours. To learn more about what to expect throughout the selection process, you can find additional information here.

We set the bar high and won’t extend an offer until we’re confident we’ve found the right candidate. This is why a job may remain open for months or be reposted several times.

We consider all applicants for employment and provide reasonable accommodations for individuals with disabilities—please let us know through this form.

Before you apply
If you’ve applied before but didn't receive an offer, we recommend waiting at least one year before applying again.

Bending Spoons is a demanding environment. We’re extremely ambitious and we hold ourselves—and one another—to a high standard. While this tends to lead to extraordinary learning, achievement, and career growth, it also requires significant commitment.

To help you ramp up quickly and set yourself up for success, we expect you to spend most days in our Milan office during your first few months with us, regardless of your long-term work location. It’s the best way to rapidly absorb our company culture and build trust with your new teammates. We’ll support you with generous travel and accommodation assistance. After that, you’re welcome to work from one of our offices, or remotely from approved countries—depending on what we agree at the offer stage.

If the role speaks to you and you’re excited to give your best, we’d love to hear from you. Apply now—we can’t wait to meet you.

• Flexibilitat horàriaSi
• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada13 de jul.

. Excel

It's more than just a job - it's the freedom to create.

Wanted: Reliable team players with a mind for innovative ideas, and motivated individuals with their sights set on producing the best possible result. What we offer: a fantastic working environment and a promising career.

TEAMSPIRIT

Motivated coworkers, flat hierarchies, and flexible hours.

TECHNOLOGY

Whether Mac or PC, laptop or desktop — work with what works for you.

IN BEST LOCATION

Modern offices located in Berlin and Madrid.

TOP PERSPECTIVES

Fair pay and the chance to take on real responsibilities.

About ProvenExpert

ProvenExpert is one of the leading online platforms in Europe for professional reputation management. We enable entrepreneurs and companies of all sizes to build trust and strengthen their online presence and visibility. With nearly 750,000 users worldwide, ProvenExpert allows for the collection, bundling, analysis, and presentation of authentic customer feedback. This feedback is crucial for solidifying customer trust and driving business growth. In a market where consumer opinions and recommendations are central, ProvenExpert has established itself as an essential partner for effective referral marketing and customer insights in the service sector.

About ProvenEmployer

Since its launch in 2022, ProvenEmployer has provided an innovative platform that helps employees make informed decisions when choosing their employer. With verified reviews and detailed company profiles, ProvenEmployer emphasizes transparency and fairness. In February 2024, we launched our new product ProvenEmployer, which has been online since then. Discover employers who excel in providing exemplary working conditions and sustainable corporate governance.

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