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Due to the rapid growth of our VANTAGE business, Control Risks is seeking a candidate with strong initiative to oversee all aspects of project delivery and business administration. The individual will be responsible for providing operational support in accordance with all project and company policies and procedures, as well as establishing and streamlining processes to drive efficiency and accelerate growth.

Please submit a copy of your CV in English

Key Responsibilities

Client project coordination

• Provide first level of client task management, processing client orders and recording them in internal system.  Escalate unclear orders to relevant stakeholders
• Support the delivery management team with general day-to-day operational tasks and address potential issues when they arise
• Clean up one drive Research Library folders and compare to Final Report library to Global Delivery tracker weekly
• Download GAN documents and save into tasking folder with every order
• Update Client specific trackers and match to Global Delivery tracker daily

Financial support

• Provide internal and external reports on database usage
• Manage and execute subcontractor purchasing process, verifying data input to ensure accuracy of purchase orders and corresponding supplier invoices
• Review and support initiatives for the purchasing ordering and expenses process

Operational support

• Timesheet reporting
• Support the creation of training materials and internal reference documents where required
• Maintain up to date client records and service tracking
• Provide client usage reports as required
  
  

Essential

• Excellent face-to-face communication skills
• Fluency in written and spoken English
• Strong track-record of problem solving, including in a multi-stakeholder environment.
• Experience in Microsoft Office - especially Excel
• Experience in SharePoint and Microsoft Teams
• Attention to detail
• Excellent time management and prioritisation
• Confident to raise concerns and discuss solutions
  

Preferred

• Customer service and/or customer complaints experience

• Experience communicating remotely across jurisdictions via video call.
• Education or work experience in compliance or business intelligence sector
• Prior experience of using internal enterprise systems
  
  
  

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• Working with our clients, from day one our people are given direct responsibility, career development and the opportunity to work collaboratively on fascinating projects in a rewarding and inclusive global environment.
• The Company is committed to further its diversity, inclusion and equity agenda and as an employee you have access to various business resource groups in the Company including the Company's LGBT+ network called MOSAIC, the Women's Network, and Synergy - a people network to celebrate and promote ethnic diversity at Control Risks

Control Risks SA is committed to employment equity. Preference may be given to appointable applicants from the underrepresented designated groups in terms of the relevant employment equity plans and policies of the company. Control Risks SA retains the right not to make an appointment and to verify all information provided by candidates.

If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.