Ofertes d'ocupació de Cap d'Equip a Barcelona

• Flexibilitat horàriaSi
• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

. QA Office

Job Title

Senior Quality Assurance Engineer – Team Leader

Job Description

As a Senior Quality Assurance Engineer at Vanderlande, you will be responsible for ensuring the quality and compliance of the company's processes and products. You will work closely with internal teams and external suppliers to ensure that quality expectations are consistently achieved. Your responsibilities will include planning and executing audits, managing action plans and supporting continuous improvement strategies.

You will report to the Manager of Operational Excellence and you will supervise, support and motivate a team of 4 quality professionals (2 in Quality Control and 2 in Quality Assurance), ensuring alignment with departmental goals, team development, and performance management.

In addition to managing your team, you will work in close collaboration with the other team leaders within the Operational Excellence department to ensure cross-functional coordination and the successful implementation of quality strategies.

Key Tasks And Responsibilities

• Lead, supervise, and motivate the QA/QC team, ensuring alignment with departmental goals and promoting professional growth within the team.
• Coordinate the daily work of your team, setting priorities and ensuring timely delivery of quality objectives.
• Actively participate in and lead quality improvement cycles.
• Manage the planning and execution of internal audits, involving your team in their preparation and execution.
• Coordinate and oversee external audits (QA SC), ensuring your team supports and follows up on corrective actions.
• Plan and execute audits of local suppliers, ensuring proper delegation and follow-up within your team.
• Supervise and monitor action plans, guaranteeing effective implementation both internally and externally.
• Gather, analyze, and report quality data to senior management, using insights to drive improvements within the team.
• Ensure proper execution of PPAP and FMEA processes, with direct involvement and ownership from your team members.
• Monitor your team’s performance and ensure clarity in roles and responsibilities.
• Collaborate closely with other team leaders in the Operational Excellence department to align strategies, share insights, and support joint initiatives.
• Foster effective communication and cooperation between the quality team and other departments.
• Support the Head of Operational Excellence in leading and executing strategic quality initiatives.
• Promote a mindset of continuous improvement, accountability, and excellence within your team.
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada14 de set.

SaaS

About Skello

Skello is a European company on a mission to reinvent shifted work by enabling teams to better anticipate, organize and communicate. Skello is a SaaS workforce management solution for all shifted teams to better plan, optimize and simplify work organization. Our goal is to help them plan their success.

Skello’s ambition is to be the number one solution for all shifted teams. Skello has raised a €40M Series B round of funding from Partech, Aglaé Ventures and XAnge, in order to develop more advanced product features, open new countries and expand into new verticals (beyond our historical industries - hospitality, retail and health).

If you are interested in joining this exciting adventure and taking part in our success story, you are in the right place.

Context

We are looking for a Spanish speaking BDR team lead who will, besides getting in high quality leads, also act as team lead & mentor the team as we expand within Spain. We have a passionate, entrepreneurial and international team with high ambitions - and we cannot wait to welcome you!

As a BDR Manager you play an essential part in acquiring new customers and get the team ready for the next level. You will be responsible for generating valuable leads that will convert to long-term, excited customers and help the team achieve their target.

Your role

You will be responsible for building and leading a commercial team in Spain and growing our local business. You will be based in Barcelona and report to the General Manager Spain.

Your mission: lead and develop world-class Sales team in Spain

• Identify and implement actions to improve commercial performance
• Manage and build Inbound & Outbound BDR teams in Spain (10 FTE)
• Define individual objectives and provide exceptional leadership and coaching to maximize target achievement
• Develop a strong customer-centric culture that reflects our business principles and values
• Ensure skello is recognized as a reference for training and developing sales teams
• Ensure current tools and processes are well suited for commercial teams’ needs in Spain
  
  
  

• Excellent understanding of the SaaS business model and Spanish local market
• Unmatched ability to drive sales growth
• Strong communication skills and ability to create productive team dynamics
• High willingness to join a fast-paced early-stage project
• Native or bilingual in Spanish and fluent in English (French is a plus)
  
  
  

• Interview with Marc, our General Manager Spain, to discuss your experience and assess your business sense/ understanding of the local Spanish market (60 mins)
• Business case to complete at home
• Interview with Paul, our Chief of Staff, to present your business case and discuss our long-term vision for Skello (60 mins)
• Interview with Quitterie, our CEO and co-founder, to analyze your cultural-fit (30 mins)
• Welcome on board!
  
  
  

• Offices in the heart of Barcelona at WeWork
• A meal ticket card Pluxee (50% paid by Skello)
• Optional health insurance (Alan)
• 23 days paid holiday and additional 5 days off (our VRD: Very Relaxing Day)
• Customised onboarding and a continuous training budget
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada5 d’ag.

Office

Company Description

Would you like to work for a company where hospitality is a work of heart and you can be all you are?

We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.

At the Accor Global Reservation Centre, we offer memorable experiences to our clients.

You will be part of an international team helping guests offering them the best experience when making the reservation in the luxury hotels around the world.

Job Description

Your role as a Team Leader with Accor Global Reservation Centre will provide you with the unique opportunity to build strong relationships while inspiring others to be their best and leading them to create exceptional luxury guest experiences.

Job Purpose:

• To inspire a positive working environment through colleague engagement initiatives
• Sense of belonging - working alongside a strong team who both supports and champions your success
• Propose innovative solutions and ideas to enhance departmental results

Main Duties:

Reporting to the Director, Luxury Reservation Sales ,

• Support your team in delivering an effortless luxury guest experience, maintaining the highest level of guest satisfaction for our brands all over the world
• Support team members in identifying strengths and weaknesses and developing a plan for continuous improvements
• Provide frequent coaching, guidance, and support to the Consultants/Sales Agents
• Develop sales skills to assist your team in delivering world-class results
• Monitor statistics in order to achieve maximum service and productivity levels
• Collaborate with the team to identify and coordinate training efforts to improve performance, operational procedures, sales, and customer service abilities of team members
• Facilitate Consultant with communication meetings, focus groups, and team building activities
• Complete administrative tasks including Consultant & Sales Agent's performance records, sales statistics, attendance, and coaching plans
• Building reporting in terms of performance and quality, collective and individual
• Auditing the activity with Quality standards grid
• Participating as a member of the Operations Committee in transversal projects

Qualifications

Your experience and skills include:

• Experience in Sales, Customer Service, Contact Center, and Leadership/Sales Support Experience are assets
• Strong English verbal and written communication skills.
• Fluency in French is an asset
• Computer proficient, with an excellent knowledge of the CRS and Microsoft Office
• Action-oriented, highly organized, proven ability to get results
• Positive attitude and agility, a natural collaborative skill, fast and organized thinker, multi-tasker
• Must work well under pressure in a fast-paced environment, with an ability to prioritize while executing in a tactful manner
• Promote trusting relationships, open-minded and embrace diversity
• Proactive approach, highly responsible and reliable
• Ability to serve as an Accor brand ambassador and truly showcase what it means to work at Accor

Others:

• Must be currently legally entitled to work full-time in Spain
• Rotating schedules, including two weekends off per month

Additional Information

What is in it for you:

• Private health insurance
• 24 working days of paid holidays per year
• Attractive discounted rates for our iconic properties worldwide
• Daily food allowance
• Incentive plan
• Access to ongoing training and professional development
• Opportunities for career growth
• Diverse, inclusive, and fun work environment
• Positive and supportive company culture
• Work-Life Balance commitment
• Opportunities to give back to the community and make a positive impact

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

What It’s Like to Work at Accor Global Reservation Centre:

LK : Accor GRC Barcelona

IG : GRC Barcelona

TikTok : grc.barcelona