Ofertas de empleo de Gerente de Éxito del Cliente en Madrid

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada2 sept.

IoT

1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world's leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.

 
With 2024 full-year revenue exceeding US$100 million, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL's evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse.

 
Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator ("MVNO") in nine countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 13 countries.

Position Overview

We are looking for a highly motivated and customer-focused IoT Customer Success Manager (CSM) to manage and grow relationships with 1GLOBAL's IoT customers. In this critical role, you'll be responsible for delivering an exceptional end-to-end customer experience across our telecom services, from onboarding through to ongoing service delivery and support.

As an IoT CSM, you will work closely with cross-functional teams, including Sales, Technical Support, and Product, to ensure customers derive maximum value from our solutions. You will also drive service performance reviews, lead service improvement initiatives, and act as a trusted advisor to your IoT accounts.

Key Responsibilities

• Own the overall customer relationship and experience across 1GLOBAL services for assigned IoT and eSIM B2B2C accounts
• Lead smooth and professional onboarding processes, ensuring customers are set up for long-term success
• Manage ongoing service delivery, acting as the key point of contact for service-related queries and escalations
• Coordinate with internal teams (Support, Network Operations, Sales, Product) to resolve issues and improve customer outcomes
• Conduct regular Service Reviews and performance reporting, identifying and executing Service Improvement Plans as needed
• Build strong, long-term relationships that drive retention, growth, and advocacy
• Monitor usage trends and customer health metrics to identify risks and opportunities for expansion
• Champion the voice of the customer internally to influence product and process improvements

• Experience in a customer-facing role within the telecommunications industry (Mobile, IoT, M2M, eSIM solutions)
• Strong knowledge of telecom service delivery, connectivity platforms, and IoT customer expectations
• Exceptional interpersonal and relationship management skills
• Excellent written and verbal communication; capable of delivering clear, impactful updates to both technical and non-technical stakeholders
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
• Comfortable leading cross-functional initiatives and influencing without direct authority
• A proactive problem-solver who thrives in a customer-first culture

Why 1GLOBAL?

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 40% year-on-year under the leadership of successful tech entrepreneurs
• Major Transaction Exposure: Be in the driver's seat for transactions that will have an impact on the future telco industry
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada2 sept.

API

1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world's leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.

 
With 2024 full-year revenue exceeding US$100 million, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL's evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse.

 
Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator ("MVNO") in nine countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 13 countries.

Position Overview

We are looking for a highly motivated and customer-focused Customer Success Manager (CSM) to manage and grow relationships with 1GLOBAL's B2B2C eSIM partners. In this critical role, you'll be responsible for delivering an exceptional end-to-end customer experience across 1GLOBAL telecom services, from onboarding through to ongoing service delivery and support.

As a CSM, you will work closely with cross-functional teams including Sales, Technical Support, and Product to ensure customers derive maximum value from our solutions. You will also drive service performance reviews, lead service improvement initiatives, and act as a trusted advisor to your accounts.

Key Responsibilities

• Own the overall customer relationship and experience across 1GLOBAL services for assigned eSIM B2B2C accounts
• Lead smooth and professional onboarding processes, ensuring customers are set up for long-term success
• Manage ongoing service delivery, acting as the key point of contact for service-related queries and escalations
• Coordinate with internal teams (Support, Network Operations, Sales, Product) to resolve issues and improve customer outcomes
• Conduct regular Service Reviews and performance reporting, identifying and executing Service Improvement Plans as needed
• Build strong, long-term relationships that drive retention, growth, and advocacy
• Monitor usage trends and customer health metrics to identify risks and opportunities for expansion
• Champion the voice of the customer internally to influence product and process improvements

• Experience in a customer-facing role within the telecommunications industry (Mobile services, eSIM solutions, API integrations, business process, partnership management)
• Strong knowledge of telecom services, connectivity platforms, and channel/partner expectations and management
• Exceptional interpersonal and relationship management skills
• Excellent written and verbal communication; capable of delivering clear, impactful updates to both technical and non-technical stakeholders
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
• Comfortable leading cross-functional initiatives and influencing without direct authority
• A proactive problem-solver who thrives in a customer-first culture

Why 1GLOBAL?

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 40% year-on-year under the leadership of successful tech entrepreneurs
• Major Transaction Exposure: Be in the driver's seat for transactions that will have an impact on the future telco industry
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada14 ago.

Fintech Office

About Us

Planet is a leading technology company transforming payments by putting customer experience first.

We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

We're looking for a results-driven Customer Success Manager, ideally with Payments or Fintech experience. You'll be critical in retaining our valued SME customers and ensuring that we maximise customer satisfaction and lifetime value. This is a role for someone who thrives on challenges and is eager to make a real impact on our company's success.

Role Overview

The primary objective of the Customer Success Team is to build relationships with our SME accounts, leading to improved customer lifespan and increased potential of upsell and cross-sell opportunities. Focusing on portfolio growth, customer retention, churn prevention and customer satisfaction, the Customer Success Manager will be responsible for executing pro-active outbound communications as well as receiving and managing incoming customer sales requests.

What You Will Do

• Contract renewals: Coordinate customer contract renewals and negotiation to maximise customer retention.
• Upselling of Planet products: Actively upsell products and services to assigned customer base, and identify opportunities to cross-sell new Planet products. Work closely with internal teams to ensure customers are live and transacting within agreed timeframes.
• Inbound commercial requests: Cover inbound customer calls and requests for commercial and non-operations purposes. Engage with customers before, during, and after the request is successfully executed for that customer.
• Outbound Commercial campaigns: Execute targeted commercial campaigns (e.g., win-back offers, cross-sell, upsell, etc.) via telephone calls or email campaigns and track customer engagement.
• Customer relationship management: Take ownership of customer satisfaction within assigned base, covering customer escalations or issues as and when required
• Tracking: Record and monitor customer requests diligently in CRM tools to ensure prompt response and resolution.
  
  

• Experience in Customer Success or Customer Support role, ideally from a Payments or Fintech background. Relevant courses / training desired but not required.
• Commercially oriented, strong analytical skills and goal-oriented mindset.
• Strong communication and interpersonal skills,
• Fluent in English (a second language will be valued), verbal and written.
• Ability to manage multiple priorities effectively.
• Passion for building strong customer relationships and fostering customer loyalty.
• Working Hours: Availability required during U.S. Eastern Time (ET) hours, typically between 2:00 PM and 10:00 PM or 3:00 PM and 11:00 PM Madrid time, depending on team needs.