Ofertas de empleo de Gerente de Éxito del Cliente

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada3 may.

TSQL Tableau

Description

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics (AR). We are a smart team of doers that work passionately to apply advances in robotics hardware and software to solve real-world situations that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools you need to invent with us in ways that are rewarding, fulfilling and fun.

The Customer Success Managers (CSM) collaborates with the different teams within the Amazon Robotics organization to provide support to site operations teams. The CSM team supports Operations coaching site leadership on operational best practices in regards of the usage of amazon robotics products, systems and tools.

As a CSM, you will work directly with operations leadership at Amazon Fulfillment and Sort Centers to meet or exceed the as designed performance of their robotic technology and processes. You will identify operational pain-points, translate those into opportunities enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from the customer and influence a broad range of operations, engineering, product, deployment and solution stakeholders from Global Robotics and Operations to ensure Europe operations, engineering, support, and other organizations become effective utilizing Amazon Robotics’ technologies.

You will use your technical acumen, program management, organizational change management, and communication skills to align a broad range of support initiatives for the customer. You will own and drive execution excellence for your portion of the end-to-end support model (e.g., technical, operational, organizational, and educational) that span several teams, levels, and cross-functional business units.

At AR we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you are a team player, use data to make business calls, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.

Key job responsibilities

• Independently monitor, identify and address trending operational performance issues and define improvement opportunities, and implement solutions in the network.
• Develop and implement mechanisms and processes to enable your team to scale with a growing AR network, build subject matter expertise, and innovate to address the needs of operations and AR customers.
• Facilitating network-wide rollouts of new robotic technologies and tools, and supporting operations’ scalability of new robotic systems and continuous improvement initiatives.
• Identifying requirements and capturing “voice of the customer” product/service feedback to influence product design and development priorities.
• Coaching site managers on AR best practices and robotics systems and tools.
• ~30-35% travel expected
  
  

About The Team

The CSM team focuses on achieving the “as-designed” AR system performance through targeted efforts in associate workflow improvements, directed work, development of operational tools, and initiatives to improve capacity, quality and throughput. During high volume events the CSM team works with Operational support partners to prepare readiness plans for the entire AR Network. The CSM team will identify sites with lower performance relative to their design targets, establish the performance improvement plans, and prepare the network level communications daily. The primary customers of the CSM Team are Amazon Site Operations leadership, AR Leadership and AR Product and Solution Vertical teams.

Basic Qualifications

• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
• Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• Experience on technical project management and on the field rollout in Fulfillment or Sort centers
  
  

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification
• Knowledge of data analytics tools, specifically SQL for data extraction and manipulation, combined with experience in using visualization platforms such as Amazon QuickSight or Tableau. The ideal candidate should be capable of performing statistical analysis on extracted datasets to derive meaningful insights.
• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
  
  

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon EU SARL (Spain Branch)

Job ID: A2952959

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada2 may.

ITIL

The Customer Services Manager (COL) requires a high degree of skill in relationship management, analysis, and leadership as a customer facing services executive position focused on building long-term partnerships with NCR clients. The role is responsible for the operational health of their customer(s) and delivery excellence across NCR Atleos. You will lead customer Quarterly Business Reviews (QBR), driving project excellence functioning as the “air traffic controller” for all delivery and operational functions and improving the Net Promoter Score (NPS). Lead the onboarding, utilization, and penetration of services/features available in subscription creating value realization for the client to ensure renewal. This role is a proven leader who will drive operational excellence across their client(s). This position requires an understanding of leadership, strategic vision, and a high level of business savvy. We are looking for an operations expert who consistently has their finger on the pulse of our day-to-day tactical operations. They are process oriented, ensure adherence to procedures, and can expertly navigate operational challenges.

In this role, delivering a “One NCR Atleos” approach is about giving customers a single NCR Atleos point of contact managing all aspects of NCR Atleos operational, execution and delivery across all functions of NCR Atleos to create a “One NCR Atleos” delivery experience driving the NCR Atleos operational health of our customers. The position is required to continually seek to build and enhance enduring relationships with customer while working to achieve a thorough understanding of their current and future business requirements; Required to promote customer confidence in the product and its Solutions. Must be able to quickly identify next steps in the problem resolution process leveraging ITIL practices. You will create, manage, and develop and drive continuous improvements, providing customer-specific analysis leading to improved customer satisfaction, delivery fidelity and customer profitability.

KEY AREAS OF RESPONSIBILITY

Own the key delivery execution relationship with the customer from order through fulfillment and is responsible for ensuring all products and services that are cross sold are delivered to maintain customer satisfaction.

Build strong relationships with customer leadership, NCR Atleos Sales & Account teams, NCR Atleos manufacturing & supply chain leadership, services and professional services teams.

Manages lifecycle of multiple key information solutions.

Position is required to provide thought leadership and technical and/or industry expertise around delivery enabling profitable growth for assigned customer accounts.

Schedule and conduct regular meetings with customers to review delivery quality, plan and ensure new product & services quality assumptions, discuss customer-specific service issues, seek to uncover new NCR Atleos opportunities, and ensure the integrity of all account information.

Drive performance in critical KPI’s including On-Time in Full (OTIF), as sold vs. as delivered margin and execution of field deployment.

Monitor and analyze key metrics, customer feedback.

Required to continually build and enhance enduring relationships with key customer interfaces while working to achieve a thorough understanding of their current and future requirements.

Seek out and support sales and marketing opportunities, assist NCR Atleos salespeople with account information gathering for any sales motion and proposals.

Take active measures to identify additional customer opportunities and engages NCR Atleos sales resources.

Assumes full accountability for overall success of all projects, products & services through deployment for their clients.

Ability to resolve issues at the lowest level possible but able to escalate issues to senior/executive management as necessary to ensure successful resolution for the client.

Has oversight of Program Management Process from Concept Phase through Deployment.

Applies analysis and independent judgment to both routine and non-routine information.

Implement policies, procedures and best practices for operations.

Audit and troubleshoot for operational weaknesses.

Build and implement location specific action plans for improvement where needed.

Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada11 abr.

Teletrabajo SaaS

Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

Your mission

UiPath is seeking a highly motivated and experienced Customer Success Manager to guide our customers through their post sales journeys and AI-powered transformation programs. The successful candidate will be a strategic thinker with a deep understanding of professional services, adoption strategies, organization change management, a track record of delivering impact to customers, and a passion for ensuring our customers achieve their desired outcomes.

This role requires a strong bias towards action, an ability to navigate ambiguity and leadership skills to drive results through other internal & external teams.

What You'll Do At UiPath

• Post-Sales Strategy: Own the customer’s overall adoption strategy, building & maintaining the customer’s comprehensive value delivery plan to achieve the stated objectives
• Post-Sales Account Management: Own, lead & orchestrate end-to-end adoption delivery, from planning to realization, coordinating across the various internal and external workstreams to ensure timely and successful implementation of automation solutions
• Value Fluency & Management: Understand and advise the customer on how best to define, deliver & realize value that aligns with their stated objectives
• Operational Excellence: Develop and maintain workstream plans, timelines, and deliverables, and ensure adherence to success milestones
• Client Engagement: Serve as the primary point of contact for clients, building and nurturing strong relationships. Understand client needs and requirements, collaborate with cross-functional teams to tailor success strategies accordingly
• Executive Client Relationship Management: Cultivate and sustain strategic relationships with key clients, becoming a trusted advisor on automation strategies
• Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact
• Operational & Technical Expertise: Possess an understanding of automation technologies and the operational, technical & change management best practices required to execute successfully and drive transformation
• Innovation and Thought Leadership: Stay abreast of industry trends, emerging technologies, and best practices in automation. Contribute to the development of thought leadership content and share insights with clients to drive innovation
• Team Collaboration: Collaborate with internal technical teams, sales, and other stakeholders to ensure a unified and customer-centric approach. Communicate client expectations and requirements to the adoption teams. Track and manage execution to plan
• Issue Resolution: Work closely with clients and internal teams to develop effective solutions to problems
  
  

What You'll Bring To The Team

• Extensive experience in customer success roles, with a proven track record of driving customer satisfaction, adoption, and retention
• Previous automation or automation centre of excellence experience would be advantageous
• Experience with professional services & attach motions for support/services
• Experience in a high-growth technology company, preferably in the SaaS or RPA space
• Strong leadership and team-building skills, with the ability to inspire and motivate cross-functional teams
• Excellent communication and interpersonal skills
• Data-driven mindset, with the ability to use data to make informed decisions and drive results
• Strategic thinking and the ability to develop and execute customer success strategies
• Bachelor's degree in business, technology, or a related field (MBA preferred)
• Fluent in Spanish and English - Portuguese is a high plus
  
  

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.