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Barcelona
845Conectio
Barcelona, ES
B2B Account Manager / Events Planner
Conectio · Barcelona, ES
. Office
B2B Account Manager / Events Planner (Jornada completa · Indefinido)
Tipo de contrato:
Jornada completa (indefinido, con 3 meses de periodo de prueba)
Horario:
Turnos flexibles, en función del servicio (incluye fines de semana y festivos)
Modelo de trabajo:
Híbrido (2 días remoto; los primeros 3 meses: 1 día remoto) y presencial durante eventos en un destino de montaña
Sobre el proyecto
Proyecto del sector Turismo con foco en reconectar a las personas con la naturaleza y los destinos de forma auténtica, alineado con la tendencia del Turismo Regenerativo. Su modelo se apoya en: crear experiencias conectadas con el destino, actuar como punto de encuentro con comunidades locales y desarrollar una infraestructura integrada, respetuosa y lo más autosuficiente posible.
Misión del rol
Impulsar el desarrollo B2B atrayendo, diseñando y ejecutando experiencias para empresas y marcas que ven la naturaleza como una palanca real de cambio. Es un rol integral: gestión de cliente + proyecto + ejecución, con criterio operativo y mucha sensibilidad por el detalle.
Responsabilidades clave
- Desarrollo de negocio B2B: prospección, cualificación de leads, construcción de pipeline y cierre de acuerdos.
- Gestión de cuentas: entender el brief, alinear objetivos, planificar roadmap y fidelizar.
- Diseño de propuestas y presupuestos: arquitectura de experiencias (offsites, liderazgo en naturaleza, bodas/eventos singulares, lanzamientos de producto, retiros con influencers), estimaciones y márgenes.
- Control económico del proyecto: seguimiento de costes/ingresos, control de budget, reporting y facturación.
- Producción y ejecución on-site: dirección de operación, timings (run of show), coordinación de proveedores y equipos internos (F&B, Recepción, Experiences).
- Calidad y riesgo: estándares de servicio, planes B y gestión de incidencias en tiempo real.
- CRM y método: gobierno del CRM (Monday), limpieza de datos, forecasts y post-mortems.
Requisitos indispensables
- Experiencia: 2+ años en account/project/events (agencias, hospitality, MICE o consultoría de experiencias).
- Herramientas: dominio operativo de CRM (idealmente Monday) y suite ofimática (Google/Microsoft) / paquete Office usuario alto.
- Idiomas: catalán y español nativos/profesionales; inglés fluido (reuniones y documentación).
- Disponibilidad: desplazamientos a un destino de montaña y flexibilidad horaria en evento.
- Competencias: orientación total al cliente y escucha activa; orden y disciplina; obsesión por el detalle con visión global; resolución y anticipación; liderazgo coordinando personas y proveedores; negociación con proveedores; gestión de múltiples proyectos y análisis de KPIs; capacidad de mantener la calma bajo presión; vocación de servicio.
- Afinidad: afinidad con la montaña y el outdoor.
Qué ofrece el proyecto
- Ambiente dinámico: formar parte de un equipo en un entorno natural único.
- Desarrollo profesional: formación continua y oportunidades de crecimiento.
- Propósito: un proyecto con vocación de marcar un antes y un después en el sector Turismo.
👉 Si te interesa la posición, regístrate en Conectio y te contactaremos. El registro es muy rápido (máximo 3 minutos) si utilizas la opción de hacerlo con tu perfil de LinkedIn.
Clorian Ticketing
GESTOR/A CUENTAS (Sector Cultural y/o turístico)
Clorian Ticketing · Barcelona, ES
Teletrabajo . Excel
📢 ¡Buscamos Gestor/a Cuentas – Sector Cultural y/o turístico!
Sobre nosotros
Clorian es una compañía de servicios que nació como una start-up en 2013 y que, una década después, se ha consolidado como plataforma líder en la venta de entradas. Con más de 32 millones de entradas gestionadas anualmente y con más de un millón y medio de visitantes mensuales en nuestro canal de venta online, continuamos innovando para transformar la experiencia de venta y el acceso en recintos y eventos.
🎯 El reto
¡Transformar la experiencia de nuestros clientes!
Tu principal objetivo será asegurarte de que cada cliente se sienta completamente respaldado, asesorado y satisfecho con nuestro servicio. Desde el primer contacto hasta la implementación personalizada, estarás al frente de todo el proceso.
¿Estás listo/a para llevar nuestra plataforma a un nivel aún más alto? 💥
🚀 Tus principales responsabilidades serán:
- Gestión de clientes: resolución de consultas sobre la plataforma de ticketing, configuración de la misma...
- Participación, coordinación y supervisión de la implantación de la plataforma de ticketing en los nuevos clientes.
- Atender las consultas de clientes y realizar las formaciones
- Seguimiento y relación de fidelización con nuestros clientes.
- Seguimiento de ventas y propuestas de mejora de la plataforma.
- Identificar nuevas funcionalidades y/o áreas de mejora en la plataforma.
🔍 Lo que buscamos en ti:
- Formación superior en comercio electrónico, gestión cultural, humanidades, turismo y/o organización de eventos.
- Experiencia en la gestión de clientes/proyectos en compañías de servicios tecnológicos, plataformas de comercio electrónico y gestión en espacios culturales y/o turísticos.
- Gran capacidad de aprendizaje e iniciativa. Motivación para conocer el negocio y poder aportar valor a los clientes.
- Muy valorable experiencia previa en el sector del ticketing.
- Nivel medio – alto de Excel.
- Dominio de castellano, catalán e inglés. Valorable italiano.
- Disponibilidad para viajar.
💼 Habilidades clave para brillar en este rol:
- Persona con facilidad de trato con los clientes.
- Cooperación y trabajo en equipo.
- Motivada y con ganas de aprender.
- Organizada y metódica.
- Con criterio para aportar soluciones.
- Versátil y resolutiva.
🎁 Lo que ofrecemos:
- Un entorno dinámico y un equipo apasionado por la innovación.
- Oficina bien ubicada y accesible + un ambiente de trabajo increíble.
- Contrato indefinido y jornada completa (horario de lunes a jueves de 9.00 a 18.00 y viernes intensivo)
- Teletrabajo 1 día a la semana.
- Salario competitivo según experiencia.
Si quieres formar parte de un equipo innovador y trabajar en proyectos que impactan a millones de usuarios/as, ¡te estamos esperando! 💥
📩 Aplica ahora y hagamos juntos el futuro del ticketing.
Ignite
Dutch Speaking Onboarding Account Manager (Hybrid)
Ignite · Sant Cugat del Vallès, ES
Teletrabajo . Google Ads Office
Are you ready to accelerate the digital evolution of the Dutch market from the heart of Barcelona? We are searching for a Strategic Onboarding Manager to act as the primary catalyst for high-potential businesses launching their journey with Google Ads.
In this role, you will be more than a manager; you will be a digital consultant for "future unicorns." You will utilize your cultural expertise to bridge the gap between complex advertising technology and the unique needs of Dutch enterprises, ensuring they achieve rapid and sustainable growth.
Your Strategic Pillars
Your daily impact is built on a foundation of consulting, technical setup, and relationship growth:
- PPC Architecture & Onboarding: Own the initial lifecycle of new clients by building, launching, and stabilizing high-performing PPC campaigns.
- Consultative Sales: Identify business hurdles through proactive outreach and pitch data-driven solutions that align with client growth targets.
- Full-Funnel Optimization: Advise partners on the complete conversion journey, from ad creative and audience segmentation to landing page enhancements.
- Performance Analytics: Actively monitor $KPIs$ to decode campaign performance, providing clients with the strategic pivots needed to maximize their ROI.
- Market Intelligence: Serve as the regional voice for the Netherlands, funneling local trends, competitor data, and GDPR-related feedback to our product teams.
- Account Expansion: Take responsibility for portfolio health by driving product adoption and meeting upselling milestones.
Who You Are
- Academic Background: BA/BS degree (Marketing or Business focus preferred) or equivalent practical experience.
- Linguistic Mastery: Native-level fluency in Dutch (C1-C2). English is our internal language for collaboration.
- Digital Fluency: Adept at navigating CRM ecosystems and a habit of using AI-driven productivity tools to personalize client interactions.
- Communication Style: A persuasive storyteller who can simplify technical jargon into actionable business advice.
- Cultural & Business IQ: A deep-seated understanding of the Dutch corporate landscape, characterized by pragmatism and direct communication.
- Regulatory Mindfulness: A strong grasp of local data privacy expectations and the nuances of conducting business within the GDPR framework.
- Stakeholder Diplomacy: The ability to navigate complex decision-making hierarchies and build long-term trust with Dutch entrepreneurs and agencies.
- Critical thinking rooted in data-driven decision-making.
- The resilience to thrive in a high-volume, performance-heavy environment.
- An entrepreneurial spirit—self-directed, innovative, and proactive.
- Modern Hybridity: Enjoy the autonomy of 3 days remote work and the collaborative energy of 2 days at the World Trade Center.
- Relocation Package: Full support for your transition to life under the Mediterranean sun.
- Health & Wellness: Comprehensive Private Health Insurance included.
- Growth Framework: A transparent career ladder with 1-on-1 coaching and official Google Ads certifications.
- Iconic Worksite: A prime office location right by the sea, featuring a vibrant, international culture and regular social events.
Ignite
German Speaking Google Ads Account Manager (Hybrid)
Ignite · Badalona, ES
Teletrabajo . Google Ads Excel Office
We are looking for a driven German-speaking Google Ads Account Manager to join our hybrid team in Barcelona. In this role, you will combine your expertise in digital marketing with strong client management skills to deliver high-impact PPC campaigns and help clients achieve their advertising goals.
You will work as a trusted advisor for a portfolio of new clients, guiding them through campaign setup, optimization, and strategy to maximize their results. While previous experience in sales or marketing is an advantage, ambitious candidates eager to learn and grow in digital advertising are also encouraged to apply.
This position is hybrid, requiring two days in the Barcelona office and three days of remote work.
Role Overview
As a Google Ads Account Manager, you will manage client accounts, develop and optimize PPC campaigns, and identify opportunities to increase account performance. You will work closely with clients to understand their business objectives, provide tailored solutions, and ensure campaigns deliver both immediate results and sustainable long-term growth. Daily responsibilities will include client outreach, strategic campaign management, and account growth initiatives.
Key Responsibilities
- Onboard and build strong relationships with a portfolio of new clients, acting as their trusted marketing advisor.
- Plan, implement, and optimize Google Ads campaigns to align with client objectives and goals.
- Conduct outbound calls to promote services, generate leads, and grow new business.
- Understand clients’ needs and objectives, providing customized recommendations and solutions.
- Create strategic, results-driven campaigns designed to deliver both short-term impact and long-term performance.
- Drive account expansion through upselling and increased ad spend.
- Track and analyze campaign performance, making data-driven recommendations for improvements.
- Keep client records up to date, maintaining a complete and accurate customer database.
- Handle a high volume of client interactions daily while maintaining professionalism and efficiency.
- Collaborate with internal teams to ensure campaigns are executed successfully and meet client expectations.
- Fluent German (C2/native level)
- Good English skills (B2 minimum) for internal communication and reporting
- Previous experience in sales, marketing, or digital advertising is highly desirable
- Strong understanding of Google Ads, PPC, and digital marketing strategies
- Excellent communication, negotiation, and presentation skills
- Analytical mindset with strong problem-solving capabilities
- Ability to manage multiple client accounts and campaigns simultaneously
- Self-motivated, proactive, and results-driven
- Hybrid working model in Barcelona (2 days in-office, 3 days remote)
- Competitive salary with performance-based incentives
- Permanent employment contract
- Health and life insurance coverage
- Opportunities for career progression and professional development
- All tools and resources needed to excel in your role
- Collaborative, international, and inclusive team environment
- Access to training, workshops, and skill-building initiatives
For candidates relocating to Barcelona, the company provides flight tickets to Barcelona and accommodation in Barcelona to ensure a smooth transition.
Why This Opportunity Is Exceptional
This role is perfect for German-speaking professionals who are passionate about digital advertising and client success. You will work in a hybrid international environment, supporting clients to achieve measurable results while developing your career in account management. With a combination of strategic campaign management, client advisory, and sales growth, this position offers significant opportunities for long-term career development.
Ignite
German Speaking Google Ads Account Manager (Hybrid)
Ignite · Terrassa, ES
Teletrabajo . Google Ads Excel Office
We are seeking a motivated and results-driven German-speaking Google Ads Account Manager to join our hybrid team in Barcelona. In this role, you will combine expertise in digital advertising with strong client management skills to deliver high-performing PPC campaigns and drive measurable results for a portfolio of clients.
As a trusted advisor, you will onboard new clients, understand their business goals, and develop tailored strategies to maximize their digital marketing impact. This position is ideal for professionals with experience in sales or marketing, although highly motivated candidates eager to learn will also thrive.
The role is hybrid, requiring two days in the Barcelona office and three days working remotely.
Role Overview
In this position, you will manage client accounts, develop and optimize Google Ads campaigns, and identify opportunities for growth. You will serve as a strategic partner to your clients, offering guidance and solutions to help them achieve their objectives. Your daily work will involve proactive outreach, campaign management, and performance analysis.
Key Responsibilities
- Onboard and advise a portfolio of new clients, acting as their trusted marketing partner.
- Plan, implement, and optimize Google Ads and PPC campaigns that align with client goals.
- Conduct outbound calls to promote services, generate new leads, and increase business opportunities.
- Understand clients’ objectives and challenges and provide customized recommendations.
- Set up strategic campaigns designed for both immediate results and long-term performance.
- Drive account growth through upselling and increasing client investment in campaigns.
- Monitor campaign performance, analyze results, and make data-driven optimizations.
- Maintain a comprehensive client database with up-to-date account information.
- Handle a high volume of client interactions daily while ensuring professionalism and efficiency.
- Collaborate with internal teams to ensure seamless campaign execution and client satisfaction.
- Fluent German speaker (C2/native level)
- Proficient in English (B2 minimum) for internal communication and reporting
- Previous experience in sales, marketing, or digital advertising is a strong advantage
- Solid understanding of Google Ads, PPC strategies, and digital marketing principles
- Excellent communication, presentation, and negotiation skills
- Strong analytical and problem-solving abilities
- Ability to manage multiple client accounts and campaigns simultaneously
- Self-motivated, proactive, and results-driven
- Hybrid working model in Barcelona (2 days in-office, 3 days remote)
- Competitive salary with performance-based incentives
- Permanent employment contract for long-term stability
- Health and life insurance coverage
- Opportunities for career growth and professional development
- Full support and resources needed to excel in your role
- Multicultural and inclusive work environment
- Access to workshops, training, and skill-building programs
For candidates relocating to Barcelona, the company provides flight tickets to Barcelona and accommodation in Barcelona to ensure a smooth and comfortable transition.
Why This Is a Great Opportunity
This role is perfect for German-speaking professionals passionate about digital marketing and client success. You will work in an international, hybrid environment, helping clients achieve measurable results while advancing your career in account management. The combination of strategic campaign management, client relationship development, and account growth makes this position ideal for ambitious professionals seeking long-term career growth.
Ignite
German Speaking Google Ads Account Manager (Hybrid)
Ignite · Sabadell, ES
Teletrabajo . Google Ads Office
We are seeking a proactive and results-oriented German-speaking Google Ads Account Manager to join our hybrid team in Barcelona. In this role, you will combine your digital marketing expertise with strong client management skills to deliver high-impact PPC campaigns that help clients achieve their business goals.
You will act as a trusted advisor to a portfolio of new clients, guiding them through campaign setup, strategy, and optimization to ensure measurable results. While prior experience in sales or marketing is advantageous, motivated candidates eager to grow in digital advertising are also encouraged to apply.
This is a hybrid role, with two days in the office and three days working remotely from Barcelona.
Role Overview
As a Google Ads Account Manager, your main responsibility will be managing client accounts and driving the success of their PPC campaigns. You will work closely with clients to understand their objectives, recommend tailored strategies, and oversee campaign performance. Your role combines client relationship management, campaign strategy, and business growth initiatives.
Key Responsibilities
- Onboard and develop strong relationships with a portfolio of new clients, acting as a trusted advisor for their digital marketing needs.
- Plan, execute, and optimize Google Ads campaigns to achieve client objectives.
- Conduct outbound calls to promote services, generate leads, and identify new business opportunities.
- Understand client goals and challenges, providing tailored solutions and strategic recommendations.
- Design results-oriented campaigns that deliver immediate impact while ensuring long-term sustainability.
- Drive account growth through upselling and increasing campaign budgets.
- Monitor and analyze campaign performance, providing actionable insights and optimization recommendations.
- Maintain an accurate and up-to-date client database.
- Manage a high volume of client interactions daily, maintaining professionalism and efficiency.
- Collaborate with internal teams to ensure smooth campaign execution and client satisfaction.
- Fluent German (C2/native level)
- Proficient English (B2 minimum) for internal communication and reporting
- Previous experience in sales, marketing, or digital advertising is a strong advantage
- Strong understanding of Google Ads, PPC, and digital marketing best practices
- Excellent communication, negotiation, and presentation skills
- Analytical mindset with the ability to make data-driven decisions
- Ability to manage multiple client accounts and campaigns simultaneously
- Self-motivated, proactive, and results-driven
- Hybrid work model in Barcelona (2 days in-office, 3 days remote)
- Competitive salary with performance-based incentives
- Permanent employment contract
- Health and life insurance coverage
- Opportunities for career advancement and professional development
- All tools and resources required to succeed in your role
- Inclusive, multicultural, and collaborative work environment
- Access to ongoing training, workshops, and skill-building initiatives
For candidates relocating to Barcelona, the company provides flight tickets to Barcelona and accommodation in Barcelona to ensure a smooth relocation process.
Why This Role Is a Great Fit
This role is ideal for German-speaking professionals passionate about digital marketing and client success. You will work in a hybrid international environment, helping clients achieve measurable results while developing your career in account management and digital advertising. The combination of strategic campaign management, client advisory, and business growth makes this role a perfect opportunity for long-term career development.
Ignite
Mataró, ES
German-Speaking Google Ads Onboarding Account Manager (Hybrid)
Ignite · Mataró, ES
. Google Ads Office
Join an international digital marketing environment in Barcelona, where you will support innovative businesses as they begin their journey with one of the world’s leading advertising platforms. This role blends digital strategy, customer onboarding, and performance consulting, giving you the opportunity to work closely with companies that are shaping the future of their industries. You’ll help them establish strong foundations in paid advertising by guiding them through platform capabilities, campaign structures, and best practices for scalable growth.
As the primary point of contact during onboarding, you’ll combine marketing expertise with a commercial mindset. You’ll support clients in understanding how to maximize campaign performance while identifying opportunities for strategic expansion. Your work will help businesses make informed, data-driven decisions and strengthen their long-term engagement with the platform.
Responsibilities
- Onboard new clients and guide them through platform setup, digital strategy, and performance fundamentals.
- Build and structure PPC campaigns using best practices for targeting, bidding, creatives, and conversion tracking.
- Analyze business goals and digital funnels to propose tailored advertising approaches.
- Provide ongoing consultation to improve campaign performance, maximize ROI, and refine digital marketing strategy.
- Conduct outbound calls to engage new clients, highlight key features, and recommend relevant solutions.
- Identify opportunities for campaign expansion or adoption of advanced tools based on client needs and objectives.
- Share insights on platform updates, audience trends, and optimization techniques.
- Maintain accurate documentation of client progress and ensure smooth onboarding lifecycle.
- Support clients in integrating automation, AI features, and smart bidding strategies into their marketing processes.
- BA/BS degree or equivalent experience.
- C2 German and English.
- Background in marketing or sales,
- Experience with customer interaction, consulting, or campaign management.
- Ability to work independently while delivering strong outcomes.
- Familiarity with CRM systems and data-driven communication approaches.
- Comfortable analyzing performance metrics and presenting strategic insights.
- Strong communication and relationship-building skills.
- Proactive mindset, goal-focused, and adaptable in dynamic environments.
- Understanding of German digital marketing behaviors and regional nuances.
- Awareness of local business etiquette and communication styles.
- Knowledge of GDPR and its implications for advertising strategies.
- Ability to discuss ROI, attribution, and platform integrations with confidence.
- Strength in building trust with stakeholders in data-sensitive contexts.
- Full-time hybrid role based in Barcelona (2 days on-site / 3 remote).
- Referral program available.
- Relocation package: flight to Barcelona + 1 month in a studio apartment + 600 EUR assistance.
- Private health insurance.
- Ongoing training, certifications, and strong internal growth opportunities.
- Supportive environment with coaching and regular engagement activities.
- Modern office in the World Trade Center, Barcelona.
- Diverse, inclusive, and welcoming workplace culture.
Ignite
Viladecans, ES
German Speaking Google Ads Account Manager (Hybrid)
Ignite · Viladecans, ES
. Google Ads Office
You will be joining a world-class, collaborative digital marketing team located in the vibrant city of Barcelona. Your mission involves providing crucial support to inventive companies as they initiate their operational presence on one of the industry's most prominent advertising platforms. This position requires integrating expertise in strategic digital planning, effective client setup, and ongoing performance advisory. You will gain valuable experience working directly with enterprises that are fundamentally changing their sectors. Your primary goal is to guide them toward building successful paid advertising campaigns by educating them on platform functionality, structuring their campaigns correctly, and applying top industry practices for achieving long-term, scalable growth.
As the dedicated initial point of contact for new users, you are expected to blend your specialized marketing knowledge with acute commercial insight. You will be responsible for teaching clients how to maximize the return from their advertising budget while consistently identifying suitable opportunities for greater strategic development. Your work will empower these businesses to make intelligent decisions based on available data and solidify their continuous engagement with the platform.
Key Accountabilities
- Integrate new users, providing step-by-step guidance on platform configuration, strategic digital roadmaps, and the foundational principles of performance optimization.
- Develop and structure Pay-Per-Click (PPC) campaigns, adhering to best practices for targeting, bidding models, creative deployment, and conversion tracking mechanisms.
- Analyze specific business goals and digital customer funnels to propose tailored advertising solutions.
- Deliver continuous consultation to enhance overall campaign efficiency, maximize Return on Investment (ROI), and refine the holistic digital marketing strategy.
- Conduct proactive outreach via calls to engage new clients, highlight key platform features, and recommend solutions aligned with their needs.
- Identify opportunities for campaign expansion or the adoption of advanced platform capabilities based on client objectives.
- Share relevant updates regarding platform changes, emerging audience trends, and optimization methodologies.
- Ensure precise client progress documentation is maintained to guarantee a smooth and systematic onboarding process.
- Support clients in successfully incorporating automation, AI-driven features, and smart bidding into their ongoing marketing operations.
- A university degree (BA/BS) or demonstrated professional experience deemed equivalent.
- Mandatory C2-level fluency in both German and English.
- Previous professional experience in either marketing or sales.
- A history of roles involving direct client interaction, consultancy, or advertising campaign management.
- Proven ability to work independently while consistently achieving high-quality outcomes.
- Familiarity with Customer Relationship Management (CRM) systems and communication strategies reliant on performance data.
- Comfort analyzing key performance metrics and presenting actionable strategic insights.
- Exceptional communication and professional relationship-building skills.
- A proactive, results-driven, and adaptable approach required for fast-paced work settings.
- A deep understanding of digital marketing behaviors and regional cultural nuances specific to Germany.
- Awareness of local business decorum and established professional communication styles.
- Knowledge of the General Data Protection Regulation (GDPR) and its implications for advertising strategy.
- The capability to confidently discuss topics such as ROI, attribution modeling, and platform integration.
- Proven skill in establishing stakeholder trust within data-sensitive operational environments.
- This is a full-time, hybrid work arrangement based in Barcelona (requiring 2 days on-site and 3 days remote).
- An established employee referral incentive program.
- A comprehensive relocation assistance package is provided: flight to Barcelona, one month of studio accommodation, and a €600 financial grant.
- Access to private health insurance.
- Opportunities for continuous professional development, securing industry certifications, and clear internal growth trajectories.
- A supportive team environment offering dedicated coaching and regular engagement activities.
- The workspace is a modern office facility located in the World Trade Center, Barcelona.
- A diverse, inclusive, and welcoming company culture.
Factorial
Barcelona, ES
Account Manager Small Accounts UK Market
Factorial · Barcelona, ES
.
Hello! 👋🏽
At Factorial we're looking for an Account Manager for Smaller Accounts for the UK Market to give the best support to our existing customers.
Before digging into much details...
Factorial bets for potential and growth, so we currently evaluate all seniority levels; Junior, Mid & Senior, as we believe diversity and collaboration are the key for rocking the world!
If you seek a place to demonstrate and be accountable of your own success, but you don't meet every point of this Job Description, please, apply anyway!
Your Mission, Should You Choose to Accept ✨
As an Account Manager for Smaller Accounts, you'll be responsible for building and maintaining strong, long-term relationships with our customers. Your role involves proactive engagement, understanding client needs, and creating personalized strategies to drive satisfaction, retention, and growth.
- Client Relationships: Regularly engage with customers, addressing their needs and providing tailored solutions.
- Sales Growth: Develop personalized sales strategies, including cross-selling, up-selling, and churn management.
- Support & Feedback: Provide prompt, personalized after-sales support, ensuring timely responses and proactive communication.
- Product Promotion: Educate clients on new products and features, aligning them with their specific use cases.
- Collaboration: Serve as the main point of contact between customers and internal teams, offering valuable feedback.
- Customer Engagement: Hold regular video meetings to demonstrate product updates and strengthen relationships.
- Native level of English and and any other European language is a plus.
- Customer-focused experience in support or satisfaction roles is highly valued.
- Passion for simplifying processes and removing obstacles for customers and colleagues.
- Ambitious, proactive, and a positive team player with strong organizational skills.
- Confident using CRM tools and unafraid to pick up the phone to support clients.
- Ready to thrive in a fast-paced, startup environment.
- Eager to take ownership and contribute to continuous improvement.
- High growth, multicultural and friendly environment 🤝
- Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸
- Healthy life with Gympass 🧘🏽♀️
- Alan as private health insurance 🩺
- Language classes with Yolk Academy 👩🏽🏫
- Syra discounts, Nora & Apeteat lunch❗
- Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀
About Us 🚀
Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil and Mexico offices. 🌎
Our Values🫀
- We own it: We take responsibility for every project. We make decisions, not excuses.
- We learn and teach: We're dedicated to learning something new every day and, above all, share it.
- We partner: Every decision is a team decision. We trust each other.
- We grow fast: We act fast. We think that the worst mistake is not learning from them.
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