Ofertas de empleo para Atención al cliente en Barcelona

• Nivel de experiencia---
• Tipo de contratoA tiempo parcial
• PublicadaNueva

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Funciones

Atención al cliente. Proporcionar una buena atención al cliente presencial y telefónicamente.

Producto. Llevar a cabo una correcta rotación de producto, así como una buena lectura de etiquetas y trato durante la elaboración.

Elaboración. Cumplir con los estándares de calidad de producto en los procesos.

TPV. Tener controlado el terminal del punto de venta para gestionar los pedidos tanto de local como a domicilio.

Cumplir los protocolos de operaciones y de seguridad y salud en el local. APPCS, manipulación de alimentos, PRL.

Estado de la tienda. Garantizar una calidad máxima de higiene tanto en cocina como en local. Hacer un uso correcto de los utensilios proporcionados.

Requisitos

Se requiere que la persona busque siempre la máxima calidad de servicio y producto.

Idiomas: catalán y castellano a nivel avanzado

Competencias: Persona dinámica que muestre interés por el aprendizaje, con iniciativa, sea flexible y polivalente, buen miembro de equipo, limpio y ordenado

Condiciones

Contrato indefinido a jornada parcial de 12h semanales

31 días de vacaciones naturales por año trabajado.

50% de descuento en los productos de la empresa.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada12 dic.

. Outlook

Despacho en pleno proceso de expansión, quiere sumar al equipo un/a Asistente Jurídico/a | Atención al cliente, que se mueva con soltura en el mundo legal… pero que también disfrute trasteando con la parte tech. Sí, has leído bien: jurídico + tecnología, la combinación que hace que la magia de un despacho moderno funcione.

¿Qué buscamos exactamente?

Una persona que:

*Tenga experiencia en asesorías, despachos o entornos jurídicos, y conozca el lenguaje legal y la jerarquía habitual del sector.

*Sea impecable en el trato con clientes, con esa mezcla de cordialidad, profesionalidad y temple que hace que todo fluya.

*Sea organizada, metódica y disfrute de la gestión administrativa y documental.

*Tenga un puntito techie: que le guste automatizar, mejorar procesos y llevar al despacho al siguiente nivel usando herramientas como Outlook, Google Sheets, automatizaciones, integraciones… (si sabe poner orden al caos digital: +100 puntos).

*Sienta ilusión real por formar parte de una empresa que está creciendo rápido y en la que hay espacio para proponer, mejorar y dejar huella.

📍 Ubicación

Puesto presencial en Barcelona centro.

*SBA: ABIERTO.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada11 dic.

Teletrabajo . API Python REST SaaS

We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.

As an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You'll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience.

In this role, you will:

• Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction
• Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations
• Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform
• Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements
• Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions
• Identify recurring issues and contribute to internal documentation and FAQs
• Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience
• Audit AI conversations to detect bugs or opportunities for improvement
• Ensure that all critical feedback and issues are resolved within the SLA.
  
  

Requirements

• Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments
• Strong troubleshooting skills and ability to resolve issues efficiently
• Familiarity with AI behavior, JSON structures, and state machines (training provided)
• Experience with AI configuration, WhatsApp, APIs, and third-party integrations
• Knowledge of process automation; experience with Zapier is a plus
• Programming knowledge, especially in Python, is a plus
• Ability to explain technical concepts clearly to both technical and non-technical audiences
• Highly organized, with the ability to manage multiple support cases at once
• Strong written and verbal communication skills
• A customer-first mindset with a genuine desire to help clients succeed
• A team player with adaptability in fast-paced environments
• Passion for technology, AI, and continuous learning
  
  

Benefits

• Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills
• OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use
• Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance
• Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada11 dic.

Teletrabajo . SaaS Salesforce

About Abacum

Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions.

Founded in 2020 by two former CFOs, we’ve grown into a global team of 100+ people across 30+ nationalities. Headquartered in New York, we have offices in London and Barcelona. We’re trusted by industry leaders such as Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex, and hundreds more.

We have raised over $100m, closing in June 2025 our $60M Series B, led by Scale Venture Partners, with the strong participation of Cathay Innovation, Y Combinator, Atomico, Creandum, and angel operators from Adyen, Zapier, and Twitch.

Our mission is ambitious and we can’t do it alone - join Abacum as we build the future of Business Planning!

Join Our Dynamic Customer Success Team! 🌟

At Abacum, our Customer Success Managers are trusted partners and advocates for our valued customers. In this role, you’ll be at the forefront of ensuring successful product adoption, driving ROI, and fostering long-term retention for key customers in our growing business.

As a Customer Success Manager, your mission will be to deeply understand your customers’ goals, challenges, and workflows. You’ll collaborate closely with them to create tailored success plans that deliver measurable results, helping them achieve their KPIs and maximize the value of the Abacum platform.

By taking a consultative approach, you’ll uncover unique use cases and educate customers on how Abacum’s features align with their specific needs, empowering them to seamlessly integrate the platform into their operations.

If you thrive on building strong relationships, delivering impactful results, and being a critical part of your customers’ success, this is the perfect opportunity for you!

What You’ll Do as a Customer Success Manager:

• Build long-term, trusted relationships with key executives, including CFOs and Finance/FP&A teams.
• Own and drive customer outcomes with a relentless focus on delivering measurable success.
• Lead strategy calls and customized business reviews at the Management/Executive level to drive customer adoption.
• Serve as a storyteller, showcasing the transformative impact Abacum has on customers’ businesses.
• Act as the quarterback of the customer experience, ensuring seamless collaboration across internal and external stakeholders.
• Engage, retain, and educate customers on the full value of Abacum’s product offerings.
• Collaborate with internal teams, including sales, implementation, FP&A, and leadership, to drive customer success and satisfaction.
• Manage complex customer needs, leveraging data analysis to align solutions with business goals.
• Partner with sales to identify growth opportunities, strategizing and executing plans to expand customer accounts.
• Work closely with support and product teams to capture and implement customer feedback.
• Be accountable for net retention, customer happiness, and usage metrics across your book of business.
  
  

Your Experience

• Proven Account Management Expertise: Demonstrated ability to build and nurture strong customer relationships.
• Customer Success Metrics Mastery: Experience driving and tracking NPS, CSAT, CET, and customer health scores to ensure success.
• CS Tech Savvy: Proficient in using tools like Salesforce and other Customer Success platforms to streamline workflows.
• Data-Driven Decision Maker: Strong analytical skills with a track record of using data insights to guide strategies and decisions.
• Skilled Negotiator: Confident in navigating discussions to create win-win outcomes for customers and the business.
• Prioritization Pro: Exceptional organizational skills with the ability to manage multiple priorities and meet deadlines.
• B2B SaaS Background: Previous experience in the fast-paced and innovative world of B2B SaaS, with a deep understanding of customer needs in this space.
  
  

Benefits

• Competitive compensation including equity package
• Competitive vacation policy
• Access to Meditopia
• Remote working model and flexible working hours
• Personal development including language courses
  
  

Our Values

Customer Obsession: We share the understanding that Abacum's sole purpose is to create value for customers and relentlessly deploy all creativity and energy to that end.

Audacious Ambition: We dream big and embrace discomfort. We assume risks, make on-time mistakes and learn how to methodically accomplish our goals.

Good People: We are self-reflective and praise diversity of thought. We don't justify the end with the means and know where to draw the line. We have fun every day.

Tough Love: We truly care for everyone in the team and embrace honest feedback and radical candor as ways to genuinely help each other.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada10 dic.

.

¡En Konecta, compañía multinacional del sector del contact center y experiencia de cliente, seguimos evolucionando y superando grandes retos de la mano de nuestro talento K! En estos momentos, buscamos nuevos talentos para trabajar para una empresa de suministro de aguas.

Necesitamos personas responsables y con motivación, que tengan una gran capacidad comunicativa y orientación al logro y, sobre todo, muchas ganas de aprender.

Como ves, la experiencia previa no es un requisito, pues nuestro modelo de selección valora las competencias de l@s candidat@s, la iniciativa y las ganas de desarrollarse profesionalmente. En esta ocasión, la vacante es para realizar funciones de atención al cliente en catalán y castellano para nuestro cliente.

¿Estás dispuesto/a a sacar tu máximo potencial de nuestra mano? ¡Estamos encantados de acompañarte en el proceso paso a paso!

¿Qué ofrecemos?

- FORMACIÓN MIXTA (los primeros días online y el resto presencial) previa a la contratación del 16 al 31/12 en horario 09:00-15:00h -de lunes a viernes-

¡Es una formación en la que aprenderás tanto para este trabajo, como para muchas otros aspectos de tu vida, pues te ayudamos a desarrollar y a trabajar diferentes competencias muy demandadas actualmente!

• CONTRATO directamente con Konecta, con fecha de inicio 02/01/26.
• JORNADA DE TRABAJO: 30 horas semanales en horario de 9 a 15h en nuestras oficinas de carrer de la Llacuna 56 Barcelona con posibilidad de tetetrabajo pasados unos 2-3 meses
• SALARIO: 1063 euros brutos/mes
  
  
  

Además, ten en cuenta que tendrás:

• Posibilidad de seguir formándote a través de un catálogo de cursos gratuitos online.
• Promociones y movimientos internos.
• Catálogo de descuentos exclusivos por ser parte de Konecta a través de nuestro Club de Beneficios.
  
  
  

Somos una empresa comprometida con la igualdad de oportunidades entre mujeres y hombres, apostando por la igualdad en todas nuestras posiciones.

¡Únete a la empresa líder de servicios de Customer Experience!

Requisitos:

• Nivel de experiencia---
• Tipo de contratoConsultor
• Publicada10 dic.

. Fintech

Join COLIBRIX ONE - Innovating the Future of Payments

At COLIBRIX ONE*, we're building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard, we provide comprehensive, real-world financial solutions that include:

• Global card processing
• Digital wallet infrastructure
• Cross-border merchant accounts
• Alternative payment methods (APMs)
• Corporate accounts for legal entities
  
  

We're a fast-growing team with a passion for innovation, security, and scalability. Our culture values curiosity, collaboration, and impact - and we're looking for talented professionals who are ready to shape the future of fintech.

At COLIBRIX ONE, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we'd love to hear from you.

Role Overview

As a Partnership Specialist at Colibrix One, you will support and manage our relationships with partners across the fintech ecosystem. You'll handle daily communication, assist with operations and integrations, and make sure partners have everything they need to work effectively with us.

Key Responsibilities

• Maintain strong, ongoing relationships with partners
• Work closely with partners to ensure smooth daily operations
• Oversee the technical processes involved in partner integration
• Monitor and improve key metrics (e.g., conversion rate) and report progress to senior management
• Identify opportunities to expand cooperation through upselling and cross-selling
• Collaborate with internal teams daily to manage partner-related operations
• Keen to explore product acquisition and gain a clear understanding of the payment flow
• Represent the company at events and contribute to attracting new partners
  
  

Requirements

• Technical understanding of how payment systems work, including payment flows and acquiring in general
• Experience in B2B partnerships within fintech, ideally with acquirers or PSPs
• Understanding of high-risk industries (gambling, crypto, etc.)
• Strong negotiation and relationship-building skills
• Proven ability to manage complex partner accounts and operations with attention to detail
• Proactive, responsible, and able to work independently as well as collaboratively
• Strong organizational and system-thinking skills
• Fluent in English and Russian (proficiency in additional languages is considered an asset)
  
  

What We Offer

• Opportunity to shape the future of fintech solutions within a growing international company
• Collaborative and transparent team culture that values your expertise and ideas
• Continuous professional growth and development opportunities
• Competitive compensation and benefits package
• Employment will be offered through one of the group's legal entities - Mellifera Kartiera Ltd, Colibrix Ltd, or Mellifera Operations Ltd - depending on the role, location, and applicable legal framework
  
  

Please note that COLIBRIX ONE is a brand representing a group of legal entities. The employment contract will be signed with the relevant company within the group (Mellifera Kartiera Ltd, Colibrix Ltd, or Mellifera Operations Ltd) depending on the nature of the position and jurisdiction

This position is offered within the COLIBRIX ONE. Employment will be under the appropriate legal entity based on the role and location.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada9 dic.

Marketing Marketing de redes sociales Capacidad de análisis Administración de oficinas Photoshop Servicios al cliente Publicidad Recursos humanos (RR. HH.) Servicios financieros Medios de comunicación social

Buscamos tecnic@ de Atención al Cliente & Comercial para nuestro departamento de ventas, profesional con experiencia comercial, preferiblemente en venta de material fotovoltaico B2B.

Requisitos:

• Experiencia demostrable en departamento comercial. Preferiblemente experiencia previa en venta de sistemas fotovoltaicos.(Si eres un@ Crack podemos formarte en fotovoltaica ;)
• Persona resolutiva y con ganas de aprender.
• Habilidades comunicativas y enfocad@ al cierre de ventas.
• Se valoran conocimientos en dimensionado de sistemas fotovoltaicos y programas de cálculo de instalaciones Pvsol, Pvsyst.
• Es un plus el conocimiento de inversores de las marcas, Huawei, Solis, Solax,

Voltronic, Kostal, Fronius, Victron, Apsystem, Solaredge y conocimiento de marcas y modelos de módulos fotovoltaicos y estructuras.

Responsabilidades:

• Técnico Comercial en venta para la distribución de material para sistemas fotovoltaicos.
• Atención al cliente.
• Elaboración, seguimiento de ofertas y pedidos a través de CRM.
• Prospección de mercado y fidelización de cartera de clientes.
• Apertura de nuevos canales de distribución.
• Puesta en marcha remota de sistemas fotovoltaicos.
• Reportar a la dirección comercial la gestión de las cuentas de los clientes.
• Asesoramiento técnico y dimensionado de instalaciones.

Formación:

• Se valora Formación Electricidad y Electrónica.

¿Qué te ofrecemos?

-Trabajo a jornada completa de lunes a viernes, 40 horas semanales en nuestras oficinas.

-Contrato indefinido.

-Formación a cargo de la empresa.

-Cafés ,refrescos y buen rollo a cargo de la empresa.

-No se precisa viajar, los trabajos se realizarán desde nuestra delegación en Granada.

-Incorporación inmediata.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada7 dic.

Teletrabajo .

Were Hiring Customer Support Specialists!

Location: Greece (Remote)

Client: A leading BPO company in Greece

Are you looking to grow your international career in a dynamic and supportive environment?

Join our expanding team and represent world-renowned brands by delivering exceptional customer support and building meaningful relationships with clients.

What We Offer

• Salary: 1050 euros x 14 annually
• Monthly performance bonus
• Relocation assistance to Athens
• Paid training and continuous learning opportunities
• Real opportunities for career progression
• A multicultural and international workplace
  
  
  

Your Profile

• Fluency in Spanish + B2 level of English
• Strong communication and problem-solving skills
• A genuine passion for customer care
• Experience in customer service is a plus but not required
  
  
  

It is a remote role, but candidates must be located in Greece. A relocation package is available for candidates moving from abroad.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada7 dic.

. Cloud Coumputing QA Salesforce Office

• Offres d'emploi
• Les Secteurs
• Industrie
• Numérique
• Santé
• Transition écologique
• Agriculture
• Rejoindre la Mission French Tech
• Découvrir les métiers de la Tech
  

Customer Care Operations

• Barcelona
• Full-Time
• Apply Now
  
  

About

Spendesk is Europe’s leading AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work for companies with up to 1,000 employees.

Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as SoundCloud, Pigment, and Bloom & Wild. With offices in the United Kingdom, France, Spain, and Germany, Spendesk also puts community at the heart of its mission with CFO Connect.Spendesk believes that people do their best work when they’re given the freedom to thrive and grow. Being bold, bringing a positive attitude, and taking full ownership are fundamental to their culture.

Ready to grow further? Check out their open roles!

Job Description

As a User Operations Analyst at Spendesk, you will play a central role in optimizing user support processes and managing user support tools (bot training, help center, escalation procedures). In the context of outsourcing support, you will be responsible for training and the continuous improvement of user service solutions, ensuring operations run efficiently while maintaining a high level of customer satisfaction. You will be in charge of complex cases needing an action in internal tools. You will work closely with various teams to ensure service continuity and alignment of processes with the company’s strategic objectives.

Key Responsibilities

• Operations and quality management: Act as a liaison with the outsourced partner and the Customer Service Quality Manager to ensure high standards. Oversee training and quality audits, and analyze feedback to optimize processes.
• AI Bot training support: Contribute to training and the continuous improvement of bots. Review bot performance, incorporate feedback from the outsourced partner, and optimize automated interaction processes.
• Systems integration and software development: Collaborate with Product and Software Engineering teams to ensure continuity and integration of AI tools with existing systems. Ensure the implementation of new features in coordination with the Product & Engineering (PDE) team.
• Knowledge base management: Enrich and keep the help centre content up to date. Develop troubleshooting guides and run training sessions to ensure smooth adoption of tools and processes by the outsourced partner and internal teams.
• Ticket management: Own end-to-end resolution of complex enquiries requiring execution in internal tools, and close collaboration with cross-functional teams (Engineering, Banking/Operations, Compliance).
  
  

What We're Looking For

• Proven expertise with modern customer support stacks (e.g., Zendesk, Intercom, Salesforce Service Cloud), including ticket taxonomy and classification, macros and views, routing/SLA rules, and end-to-end QA workflows.
• Curious and motivated in operating and improving support bots/AI, covering intent modeling, training data curation, conversation design, prompt iteration, and performance analysis (containment/deflection, handoff accuracy), with closed-loop feedback from BPO partners.
• Practical knowledge of systems integration and automation: designing and maintaining API/webhook–based data flows across bots, help center, and CRM; building robust automated workflows using tools such as Zapier, Make, Workato, or native rules.
• Project and program management capabilities: scoping, detailed planning, milestone and dependency management, and on-time cross-functional delivery across training, quality audits, knowledge content, and tool integrations.
  
  

Skills

• Customer empathy and service mindsetBalancing efficiency with high-quality, empathetic support; ensuring solutions protect customer trust and outcomes.
• Cross-functional collaborationWorking seamlessly with other department such as Product, and Engineering to align priorities, remove blockers, and close the loop on recurring issues.
• Communication and enablementClear written documentation, training delivery, and change management to ensure smooth adoption of tools and processes (FR/EN proficiency is a strong plus).
• Analytical problem-solvingHypothesis-driven approach to diagnose issues quickly and recommend actionable, measurable fixes.
• Prioritization under pressureManaging competing escalations and operational work while maintaining quality and deadlines.
• Ownership and accountabilityProactive follow-through on escalations, QA actions, and content/integration updates; transparent status reporting.
• Fluent in French and English (essential for international team collaboration)
  
  

Technical

• Knowledge base managementStructuring, writing, and maintaining help center content; taxonomy and versioning; setting governance for updates and measuring deflection.
• Process design and continuous improvementMapping processes, identifying bottlenecks, implementing SOPs/runbooks, and applying Lean/Kaizen/5 Whys for root cause analysis.
• Data analysis and reportingComfort with spreadsheets and BI (SQL/Looker/Tableau or similar) to track and analyze KPIs: CSAT, FRT, AHT/ART, resolution rate, recontact, backlog health, deflection, quality scores.
  
  

Nice to have

• Vendor/BPO partnership managementDriving performance with SLAs/OLAs, QBRs, calibrations, enablement plans, and continuous improvement cycles.
• Governance and compliance awarenessSensitivity to data privacy, access controls, auditability, and risk when handling user data and automations.
  
  

As we are an international team, please submit your application and CV in English.

About Spendesk

Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as SoundCloud, Gousto, SumUp, and Bloom & Wild. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.

For more information: www.spendesk.com/press

About Our People & Culture

We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.

About Our Benefits

Our culture is built on trust, empowerment, and growth — with benefits to match!

• Flexible on-site and remote policy (up to 4 days per month + 3 non-consecutive weeks per year)
• Alan health insurance (fully covered by Spendesk)
• Meal vouchers through Edenred (€6 per working day)
• 100% reimbursement on public transportation subscription
• Access to Moka.care for emotional and mental health wellbeing
• 28 days of holidays
• Latest Apple equipment
• Great office snacks to fuel your day
• A positive team to work with daily!
  
  

Diversity & Inclusion

At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.

Additional Information

• Contract Type: Full-Time
• Location: Barcelona
• Occasional remote authorized
  
  

Apply Now

See Other Spendesk Job Listings