Ofertas de empleo para Atención al cliente en Barcelona

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

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Job Description:

Importante grupo del sector Servicios, con diversas unidades de negocio, sociedades y más de 1000 personas en plantilla, con sede en Barcelona, precisa incorporar a un/a:

CUSTOMER EXPERIENCE SPECIALIST

Misión: Como Customer Experience Technician, serás responsable de definir la promesa de experiencia del cliente y asegurar su cumplimiento a través del análisis del Customer Journey, monitoreo de indicadores clave y mejora continua en la ejecución operativa del servicio.

Funciones:

• Definir la promesa de experiencia del cliente alineada con la estrategia corporativa.
• Analizar el Customer Journey para detectar puntos críticos y oportunidades de mejora.
• Evaluar insights de clientes a partir de encuestas, quejas, redes sociales y otros canales.
• Colaborar con el equipo de Producto para diseñar e implementar mejoras en la experiencia del cliente.
• Coordinar con proveedores internos y externos para asegurar la correcta ejecución operativa del servicio.
• Supervisar el cumplimiento de SLAs, tiempos de atención, tasa de abandono, resolución en primer contacto y otros KPIs.
• Monitorizar indicadores de satisfacción (NPS, CSAT, CES) y liderar iniciativas de mejora continua.
• Gestionar procesos y seguimiento de casos complejos o de alto impacto.

Requisitos

• Formación en Marketing, Administración de Empresas o áreas relacionadas.
• Experiencia de mínimo 2 años en diseño y gestión de la experiencia del cliente.
• Habilidades de liderazgo, comunicación e influencia para coordinar equipos multidisciplinares y proveedores.
• Conocimiento profundo en metodologías y herramientas de Customer Experience (Customer Journey Mapping, Service Design, NPS, Design Thinking).
• Perfil analítico, orientado a la mejora continua y uso avanzado de KPIs.
• Experiencia con herramientas CRM y plataformas de gestión de reclamaciones y procesos operativos.
• Dominio alto o nativo de castellano y catalán (imprescindible).

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

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Description

About Uplift

Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.

⭐About Our Client

Our client is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Their Demand-Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. They are seeking a skilled and experienced Customer Success Manager to join their dynamic team and contribute to their continued success.

Location & Work Set-up: Hybrid - Barcelona

As a Customer Success Manager, you'll help grow revenue and drive platform adoption through strategic account management and strong client relationships. Working closely with Sales and Media Buying teams, youll support clients in achieving their business goalsguiding them through platform onboarding, DSP strategy, optimization, and ongoing success. Youll play a key role in integrating the platform into their digital strategy.

Requirements

Responsibilities:

• Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience
• Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization
• Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns
• Educate clients on new platform features, DSP partners, services, and relevant practices
• Educate and grow the programmatic buying knowledge of clients.

Qualifications:

• Experience in advertising technology or a related field
• Solid experience in a DSP/programmatic work environment
• Ability to adapt quickly to a rapidly changing technology environment
• Ability to learn complex software applications and thrive in a fast-paced, digital environment
• Excellent written and verbal communication, organizational, & time management skills
• A passion for achieving higher levels of growth and development
• Ability to assist, manage and abide by clients needs and work with complaints in a concise and respectful manner
• Comfortable working with multiple clients and accounts at a time across a diverse set of industries
• Ability to analyze and interpret significant amounts of data
• Ability to speak, read, and write in English fluently

• Nivel de experiencia---
• Tipo de contratoA tiempo parcial
• PublicadaNueva

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Funciones

Atención al cliente. Proporcionar una buena atención al cliente presencial y telefónicamente.

Producto. Llevar a cabo una correcta rotación de producto, así como una buena lectura de etiquetas y trato durante la elaboración.

Elaboración. Cumplir con los estándares de calidad de producto en los procesos.

TPV. Tener controlado el terminal del punto de venta para gestionar los pedidos tanto de local como a domicilio.

Cumplir los protocolos de operaciones y de seguridad y salud en el local. APPCS, manipulación de alimentos, PRL.

Estado de la tienda. Garantizar una calidad máxima de higiene tanto en cocina como en local. Hacer un uso correcto de los utensilios proporcionados.

Requisitos

Se requiere que la persona busque siempre la máxima calidad de servicio y producto.

Idiomas: catalán y castellano a nivel avanzado

Competencias: Persona dinámica que muestre interés por el aprendizaje, con iniciativa, sea flexible y polivalente, buen miembro de equipo, limpio y ordenado

Condiciones: Los Horarios: viernes, sábado y domingo + 1 día entre semana (2h o 3h al día, siempre dentro de la franja de 19h a 23:30h).

Contrato indefinido a jornada parcial de 12h semanales

31 días de vacaciones naturales por año trabajado.

50% de descuento en los productos de la empresa.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada28 oct.

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El Grupo Audens es una empresa líder en el sector de la alimentación, siendo el mayor fabricante de España de croquetas, canelones, lasañas, pollo empanado y nuggets congelados. Trabajamos cada día con un objetivo claro: ofrecer soluciones alimentarias más sanas, sabrosas y sostenibles, siempre desde la excelencia, la ética y la pasión por lo que hacemos.

Actualmente estamos buscando un/a Técnico en nuestro Departamento de Atención al Cliente para las oficinas centrales en Parets del Vallès.

Funciones y responsabilidades:

📦 Gestión y recepción de pedidos

📞 Reclamaciones

🤝 Contacto equipo comercial

🧑 💼 Atención al cliente

Te pedimos:

🎓 Formación Profesional en Administración o similar.

🕒Experiencia mínima de 2-3 años en puesto similar.

🌐Nivel de inglés, FIRST Certificate.

🗣️ Habilidades comunicativas y orientación al cliente.

💪 Motivación por asumir nuevos retos.

Te ofrecemos:

⏳ Jornada completa

🏢 100% presencialidad

🚀 Incorporación inmediata

🥘 Formar parte de un proyecto sólido dentro del sector alimentación

💼 Trabajo dinámico con contacto directo con cliente

🔄 Estabilidad laboral y oportunidades de desarrollo profesional.

En AudensFood, creemos en un entorno de trabajo donde cada persona pueda crecer, aportar y sentirse valorada. Fomentamos la igualdad de oportunidades, la diversidad y la inclusión en todas sus formas, promoviendo un ambiente de respeto y colaboración. Apostamos por el talento, la diversidad y el crecimiento conjunto. Si eres una persona proactiva, comprometida y con ganas de formar parte de una empresa en evolución constante… ¡te estamos esperando! 🙌

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada28 oct.

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Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

As part of the Guesty family, YieldPlanet is a leading channel management solution for the hotel industry. Our advanced distribution platform empowers to seamlessly advertise and synchronize listings across multiple booking channels in real time.

Built as a hub connecting OTAs, sales channels, and PMS systems — and trusted as a white-label distribution partner — we’ve been helping professionals execute their strategies and maximize performance for over a decade.

Responsibilities:

Retention & Renewals

• Serve as the primary point of contact for a portfolio of accounts.
• Monitor customer health, proactively identify risks, and implement strategies to reduce churn.
• Manage contract renewals and negotiate terms in alignment with company policies and revenue goals.
• Collaborate closely with finance, sales, and support teams to deliver a seamless customer experience.

Growth & Expansion

• Proactively identify upsell and cross-sell opportunities within existing accounts.
• Coordinate and deliver product demos to potential and existing clients.
• Support the sales team in closing deals and expanding customer engagement.

Product & Training Support

• Lead onboarding and training sessions to ensure clients maximize the value of our solutions.
• Provide continuous knowledge-sharing and best practices to drive customer adoption and satisfaction.

Requirements:

• Fluency in Spanish and Polish, with strong proficiency in English.
• 3+ Customer Success or a client-facing role within the travel-tech or hospitality distribution industry ideally within a technology or software company.
• Strong understanding of online distribution systems in the property management sector.
• Demonstrated ability to learn quickly, adapt to processes, and work in a structured, results-oriented manner.
• Experience in Sales, Upselling or any commercial role.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

• Nivel de experiencia---
• Tipo de contrato---
• Publicada28 oct.

Salesforce

¿Te apasiona ayudar a los clientes y trabajar en entornos dinámicos orientados a resultados?
¡Únete a una empresa multinacional líder y forma parte de un equipo que valora la excelencia en el servicio
 
Ubicación: Barcelona ciudad
Horario: Lunes a viernes, de 9:00 a 18:00 (presencial)
Tipo de contrato: Vacante estable, contrato indefinido
Salario: 25.000 € brutos/año
Responsabilidades principales:
-Gestión de tickets de incidencias a través de canales como email, teléfono y chat.
-Resolución de consultas técnicos/as y operativas de clientes nacionales e internacionales.
-Seguimiento de KPIs como tiempo de resolución, satisfacción del cliente (CSAT), volumen de tickets y cumplimiento de SLA.
-Registro y actualización de interacciones en CRM.
-Colaboración con equipos internos para mejorar procesos y experiencia del cliente.
-Trabajo por objetivos y métricas de rendimiento.
Requisitos:
-Experiencia previa en posiciones de atención al cliente o soporte técnico/a (mínimo 2 años).
-Dominio del inglés (mínimo nivel C1, imprescindible).
-Experiencia trabajando con KPIs, objetivos y herramientas de ticketing.
-Excelentes habilidades comunicativas, orientación al cliente y capacidad resolutiva.
-Valorable experiencia en entornos multinacionales y uso de CRMs como Zendesk, Salesforce o similares.
¿Qué ofrecemos?
-Incorporación a una empresa multinacional con ambiente colaborativo.
-Formación continua y oportunidades de desarrollo profesional.
-Estabilidad laboral y reconocimiento por desempeño.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoTemporal
• Publicada26 oct.

. REST Machine Learning Office

That thing we do

We're the Operating System for the Music Industry - a platform that pumps up the jam of every play.

We connect all players of the industry to amplify the value of music. Driven by machine learning and copyright expertise, our system pumps neutral data and authoritative knowledge to everyone along the chain. For those who make or use music, we allow them to plug in to our O.S. to ease operations, increase earnings, and get in sync with everyone else

What you will be doing

We are looking for a Operations Specialist intern. You are expected to perform a transversal role, translating new customers' needs into technical specifications, planning and delivering excellent services.

• Delivering excellent services and results to clients
• Understanding clients' needs and finding optimal solutions
• Discerning the technical capabilities of the tools and the team and translating them to clients
• Transforming clients' challenges into opportunities for growth
• Creating better internal processes and leading changes
• Developing creative solutions for existing and new clients
  
  

• Based in Europe
• Basic experience in project management, technical account management, or client support in technical environments
• Highly organized, multitasker, and with strong attention to detail
• Initiative, drive, enthusiasm, and entrepreneurial attitude
• Excellent decision-making, critical thinking, and problem-solving
• Passion for listening, asking, understanding, and communicating
• Love for teamwork and learning
• Computer literacy
• Be comfortable dealing with a large amount of data and numbers
• Fluency in English is a must. Proficiency in Spanish and Catalan is highly appreciated, but not mandatory
• Knowledge or experience in the music industry is desired
  
  

• Flexible working hours and location
• Flat hierarchy
• You can make the role your own and run your own development
• Online language classes to improve your Spanish or English
• Online and onsite courses and music industry workshops run by inhouse experts
• We'll provide you with all equipment needed for you to be comfortable
• Unlimited time off because we believe that you know best when you need to rest
• Barcelona HQ office available to you, kitted out with a rehearsal room https://www.bmat.com/bmat-house/
  
  

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada23 oct.

. CSS Excel Fintech Office

At Kantox, we are looking for a Customer Service Specialist to join our amazing CSS Team and hold an important role in the organization 🚀

This job is for you if you are looking to develop your career in a disruptive environment.

In this role, you will be part of the CSS Team which is essential for monitoring and analyzing the client's behaviour to avoid a potential churn.

About the team

The CSS team is a very dynamic and energetic team. We all come from different work-related and cultural backgrounds which makes the team very dynamic and fun. We strive for adaptability and we encourage asking questions as well as bringing new ideas to the table. The team has a lot of ambition as each team member can create or join any project, aside from the core tasks of the role, as long as it has a positive impact in Kantox.

Our mission as a team is to provide stellar service to our top priority clients by putting ourselves in the client's shoes, and by practicing active listening.

Meet the team

Sabrina Giron - Team Manager Customer Service Specialist

Eva Morera Cabrejas - Expert Customer Service Specialist

Vincent Grandi - Customer Service Specialist

Olivia Sita Harvey - Customer Service Specialist

Your mission within Kantox

The Role

The Kantox hedging and payments solutions are deeply integrated into our clients' treasury operations. You support our clients with day to day queries on our platform and technology and take proactive ownership of solving any problems, monitor and analyze our top tier clients´ activity within Kantox, to spot a possible churn, understanding of our international corporate clients' business and own KPIs like customer satisfaction scores.

Liaising with stakeholders such as Treasury Managers and being part of the Kantox account management team for our clients.

The Customer Success department sits at the heart of the company, giving the successful candidate an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and client facing skills in the process. In addition, for the right candidate, the role provides an excellent springboard into other roles in the company over the longer term, such as Customer Success.

Responsibilities

• Support our priority clients in an effective and friendly way on queries relating to their operations with us, the user interface and technical issues (supported by our Tech team) or by our Operations team
• Being the pillar of the Customer Success team by spotting potential churns
• Lead on proactive reach out to clients on transactional topics
• Monitor client activity, using our bespoke Account Dashboard, coordinating closely with the Customer Success Managers
• Client training on our User Interface
• Be the voice of the customer in Kantox, requesting feedback and ensuring it is addressed and actioned internally
• Communicate with Liquidity Providers regarding the failure of orders;
• Take ownership of projects focusing on the improvement of processes and automation of tasks;

Who you are

• Interest in currency markets and treasury operations. Some previous experience would be a strong plus
• Strong communications skills (verbal and written), with high proficiency in English and in another language (Spanish, French, Italian)
• Attention to detail and strong sense of professionalism
• Good, basic competence in Excel
• Ability to work effectively across teams
• Great organisational skills with ability to work autonomously
• A problem solving attitude and resilience under pressure
• Experience with Zendesk would be a plus
• References are appreciated

Our culture

• An environment of innovation, accountability, and constructive feedback
• A diverse and multicultural team of over 40 different nationalities
• Grow your role and build your career with our learning and development opportunities
• A collaborative and inclusive culture of sharing and teamwork. Build connections for life
• Hybrid working and flexible hours so you can work when and where you feel best
• Some testimonials: "The culture and the people at Kantox make me want to recommend Kantox as a place to work. There is a good balance between learning and growing and support from fellow team members. I feel like the people are very welcoming and make Kantox an easy place to feel at home."

What we offer:

• Competitive salary
• Sponsored learning budget
• Free private health insurance
• Free Spanish, English and French lessons
• Relocation package if needed
• Flexible working hours with an intensive Friday schedule
• Hybrid work model
• 31 days of annual vacations
• Gym discounts and free sport activities
• Restaurant Ticket with monthly credit and regular cross-team lunches
• Fresh fruit and unlimited coffee
• Beautiful office with incredible 360-degree views of Barcelona
  

About Kantox

Kantox is a leading fintech company developing sophisticated Currency Management Automation software solutions that help companies to automate their foreign exchange processes and leverage currencies for growth.

We are a 200-person strong team, split between London and Barcelona. So far, we've raised over €30 million and became profitable in 2018. Thanks to our clients, we continue to grow at a fast pace. Clients in 75 countries have already exchanged more than USD $18 billion with us!

As of July 2023, Kantox is a BNP Paribas company. Kantox will continue to operate as an independent company, now with the experience and market power of BNP Paribas behind it.

Our Commitment to Diversity, Equity & Inclusion

Kantox is deeply committed to diversity, equity and inclusion both in our hiring practices and in our experiences as a Kantox employee.

We're proud to be an equal opportunity employer, and encourage all applicants regardless of race, religion, or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada23 oct.

Teletrabajo . ERP Excel Salesforce

Desde Boomerang, colaboramos con una empresa líder del sector farmacéutico ubicada en Barcelona, que busca incorporar a un/a Key Accounts Manager para liderar la relación operativa con cuentas clave del canal retail y e-commerce.

Serás responsable de garantizar una gestión eficiente y estratégica del ciclo order-to-cash para algunas de las cuentas más relevantes del mercado, asegurando excelencia operativa, satisfacción del cliente y colaboración transversal con los equipos internos.

Tus principales retos serán:

• Gestionar integralmente el proceso order-to-cash para cuentas como Amazon Vendor/Seller, Carrefour, El Corte Inglés, Eroski, Bon Preu, Clarel, Sorli, mayoristas farmacéuticos y Travel Retail (Dufry, Heinemann, etc.), incluyendo logística inversa y resolución de incidencias.
• Monitorizar KPIs clave como OTIF, Case Fill Rate y productividad.
• Coordinarte con Demand Planning y Logística para asegurar previsiones eficientes y alineadas con la demanda.
• Proponer e implementar soluciones rápidas ante desafíos operativos.
• Fortalecer relaciones con cuentas clave y equipos internos.
• Impulsar mejoras continuas basadas en análisis de datos y feedback del cliente.
• Alinear la atención al cliente con los valores y propósito de la compañía.
• Desarrollar y empoderar al equipo a tu cargo.
• Fomentar una experiencia positiva para las personas: clima, reconocimiento y bienestar.

¿Qué buscamos en ti?

• Titulación universitaria superior.
• Mínimo 7 años de experiencia en funciones similares en entornos FMCG o farmacéuticos, especialmente con cuentas como Amazon.
• Inglés C1.
• Dominio de Excel avanzado.
• Conocimiento de CRM Salesforce y ERP SAP.

¿Qué ofrecen?

• Contrato indefinido.
• Salario competitivo
• Horario flexible y política de teletrabajo.
• Seguro médico privado.
• Descuentos en tienda para empleados/as.
• Beneficios de bienestar y lote navideño con productos de la marca.
• Entorno internacional con propósito y visión sostenible (empresa B Corp).

📍 Ubicación: Barcelona (modelo híbrido).

🎯 Si buscas un nuevo reto en una compañía comprometida con las personas, el bienestar y la innovación, ¡esta puede ser tu próxima oportunidad!