Ofertas de empleo para Atención al cliente en Barcelona

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada14 jun.

Teletrabajo SaaS ERP

Welcome to Infraspeak.

Our mission is simple: to transform facilities management with a collaborative platform that unifies every part of FM operations into one cohesive system — enabling every stakeholder to Work as One.

We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration across FM teams, processes and assets — with no silos, blind spots or overload.

Born in Porto, Portugal, we’re now a global company serving customers in 30+ countries and backed by top investors. But we’re just getting started.

• We believe in ownership, collaboration, and meritocracy.
• We believe that only great teams build great products — and that includes our customers.
• We believe happiness is in the journey, not just the destination.
  
  

Above all, we are guided by our purpose: to Be a Source of a Good Life — for our customers, our team, and the broader community.

What are we building?

We’re building a world-class team that connects product innovation, marketing strategy, and sales execution to drive growth, maximise revenue opportunities, and deepen customer engagement and satisfaction. We are looking for a seasoned sales executive to build up our revenue journey post-series B, as we walk to become the global category winner in Facility Management Software.

What will you do?

As our Customer Success Director, your mission is to consistently improve our customer success efficiency and deliver our service level and expansion targets while taking our overall customer onboading, customer success and customer care teams and operation to the next level.

You will be responsible for designing and executing customer success initiatives that align with our platform’s unique strengths and with our diverse team and markets, by driving customer success best practices and efficacy globally.

This role requires deep inter-departmental collaboration across Marketing, Product, and Sales teams to identify expansion revenue opportunities, streamline customer journeys, and create strategies that unlock the full potential of our platform and our talent toward company growth, personal growth, equity valuation growth, and social impact.

Who are we looking for?

We’re looking for an inspirational leader who is capable of driving change and motivating Customer Onboarding, Customer Success, and Customer Care people while maintaining a strong strategic mindset and fostering a high-performance and framework-oriented customer success culture and service.

We’re Counting On You To Bring

• People magnetism by spotting, attracting, and coaching top-tier talent into being and working at their best;
• Adaptability and tactical thinking by navigating complex challenges quickly while empowering teams to do the same;
• Growth mindset by showing passion for continuous learning and knowledge sharing, and promoting it;
• Analytical thinking by breaking down complex problems into clear insights and manageable action points, making sure that we make decisions based on reliable data and analysis;
• Risk-taking approach by balancing risk and ambition with pragmatism, knowing when to take bold risks or be more cautious, and not being afraid of making hard decisions;
• Customer-centricity by deeply focusing on the importance of customer experience, satisfaction, and loyalty;
• Willingness to move to or frequently being in Porto;
• A notice period of up to 3 months max;
• English proficiency.
  
  

Experience-wise, We Expect a Proven Record In Scaling a B2B SaaS Customer Success Operation With Some Complexity Level, Such As At a Post-Series B Stage, Including

• Going from €10M to €50M+ ARR with a B2B SaaS product;
• Managing and scaling a 20+ people customer success org;
• Driving complex operations across multi-segments, -sectors, -countries and -channels, in both commercial and enterprise B2B revenue streams;
• Setting up market expansion and customer success processes and structures, globally;
• Opening new markets by successfully applying customised CS go-to-market approaches (USA would be a plus);
• Selling comprehensive products that require significant implementation efforts, like CAFM, CMMS, ERP, PMS, etc..
  
  

What do we offer?

• The opportunity to be the first Customer Success Director at a category-building tech scale-up.
• A startup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus).
• A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them.
• Regular events to promote knowledge sharing and team engagement.
• Flexible working hours and remote-friendly culture.
• Competitive salary, stock options, and perks.

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada14 jun.

SaaS Office

🤓 Lengow is a leader in intelligent e-commerce solutions that help brands and retailers drive profitable growth across the digital shelf. With powerful feed management, global price monitoring, and robust data capabilities, Lengow's comprehensive SaaS product suite enables merchants to amplify product visibility online, outrun competition with informed pricing, multiply sales on marketplaces, and monitor brand presence among distributors. Since 2009, Lengow has fueled digital growth for over 3,600 customers across thousands of marketing and sales channels in over 60 countries.

Position description :

We are looking for a Level 1 Application Support Team Manager who is dynamic, autonomous, and has a strong team spirit, to lead a stable and motivated team of 8 people based in Paris, Nantes, and Barcelona. The team is made up of engaged and cohesive individuals. You will be responsible for team management, coordinating across different sites, and handling client crises. You will report directly to Sophie, Head of Support.

The support team is responsible for responding to clients' functional requests and performing initial analyses of technical issues before escalating them to Level 2 support. The support is primarily handled in writing, but also via phone and chat.

⌨️ Your main tasks would be as follows :

• Operational Management
• Lead and manage a team of 8 people in Level 1 support, spread across multiple sites (Paris, Nantes, Barcelona), with leadership and care
• Oversee daily HR management: performance tracking, annual reviews, skills development, scheduling, and leave management
• Ensure the motivation, engagement, and investment of the team
• Ensure service quality, compliance with deadlines, processes, and service standards
• Manage and optimize team schedules to ensure optimal coverage across sites
• Provide regular reporting to Sophie, Head of Support
• Support and Coordination
• Supervise the onboarding of new team members and their integration into the team
• Act as the interface between the support team and the product, technical, or professional services teams
• Ensure effective management of client crises and escalations
• Structure, maintain, and evolve internal documentation
• Continuous Improvement
• Propose improvements for services, processes, tools, and methodologies
• Provide precise reporting on team performance, client feedback, and necessary changes
  
  
  

🪜 Hiring Process :

• Phone call with Alexandre our HR
• Interview with Sophie our Head of Support
• Business case with Sophie and Paula our Technical support manager
• Offer letter
  
  
  

Requirements

🏹 We are looking for someone with the following experiences and skills:

• Autonomy, dynamism, and team spirit are essential qualities to succeed in this role
• Required experience in team management
• Experience in SaaS software industry
• Knowledge of the e-commerce sector is a plus
• Excellent interpersonal skills, with a customer centric spirit, dynamism, and rigor
• Strong analytical and organizational skills, with the ability to manage priorities
• Fluent English is a must for communication, professional proficiency in French is required. Proficiency in Spanish is an advantage
• A good knowledge of Zendesk would be a plus for this role
  
  
  

Benefits

✨ Joining Lengow is also an opportunity to benefit from many advantages :

• Ticket restaurant 8 euros by day
• Malakoff Humanis Private insurance & Prevoyance
• 3 Remote days per week
• Flexible hours
• Bike mileage allowances or 50% of transportation tickets
• Remote allowances
• Weekly Happy Break on Thursday Evening at the office with food and beverage

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada13 jun.

Teletrabajo

Start Your Adventure in Spain!

Are you ready to take the next step in your career while immersing yourself in a vibrant new culture? Look no further your opportunity is here!

Why Spain?

Picture yourself in a country famous for its warm hospitality, stunning landscapes, delicious food, and rich cultural heritage.

Exciting Career Opportunities Await!

Were actively seeking dynamic individuals for a technical support vacancy

If you're fluent in French, Spanish, Italian , German, Dutch, Russian , Croatian wed love to hear from you!

Weve Got Your Back!

Not sure about accommodation? Dont worry! We provide room options and relocation packages to help our international candidates settle in. With our dedicated support team, well make your transition to Spain as smooth as possible.

What You Need:

• EU passport or Spanish temporary citizen card
• Minimum B2 proficiency in English
• Relevant professional experience
• IT Support experience
  
  
  

Dont Wait! Take the Leap!

Dont miss out on this chance to launch your career in Spain. Apply now and watch your career soar to new heights!

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo parcial
• Publicada13 jun.

Empresa dedicada al delivery precisa incorporar a su local de Sant Feliu una persona de atención al cliente.

FUNCIONES

• Recepción de llamadas
• Recepción de clientes en el local
• Cobro en caja
• Preparación de pedidos
• Apoyo al resto de funciones
• Gestión de los pedidos de las plataformas
  
  

Ofrecemos

• Jornada parcial
• Contrato indefinido
• Flexibilidad horaria
• Buen ambiente de trabajo
• Promoción interna

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada12 jun.

Looking for a skilled Warehouse specialist Wolfiek Group is an emerging e-Commerce startup based in Poblenou, dedicated to selling and distributing select brands worldwide. With our offices and warehouse located conveniently near Marina/Bogatell metros, our small yet ambitious team of fewer than 15 individuals is looking to expand.

About the Role: The Warehouse specialist plays a pivotal role in streamlining warehouse operations, enhancing efficiency, and ensuring the seamless flow of goods from suppliers to our customers.

This Multifaceted Position Encompasses a Broad Range Of Responsibilities

Product Location & Stock Control: Develop and maintain an organized and clean warehouse layout for optimal space utilization and easy product access. Label the products in a way that it results easy and fast to locate them. Know all the time if we have or not available stock, so this information could be uploaded to our online shops.Warehouse Maintenance: Uphold high standards of cleanliness, organization, and safety in compliance with regulations, ensuring a productive work environment.Logistics Coordination: (Inbounds) Oversee the receipt, classification, and registration of new inventory and returned items. ensuring products are accurately documented and stored. (Outbounds) Manage the preparation, packaging, and dispatching of customer orders, guaranteeing efficient and timely delivery.

Who We're Looking For: An organized, meticulous individual with a keen eye for detail and the ability to manage time and tasks efficiently.Autonomous and proactive in solving logistical problems creatively.Proficiency in both Spanish and English to effectively communicate with our team.Previous experience in supply chain is highly valued.A genuine interest and knowledge of our products, as passion for what we sell is part of our identity.The role requires a blend of computer literacy for administrative tasks and physical involvement in shipping preparations. Join Us: If you're eager to be part of our growth journey and have the skills for warehouse logistics management, we invite you to apply. Embrace the opportunity to contribute to our company's success while deepening your understanding of supply chain and e-commerce operations.

Application Process: If you are a motivated professional ready to make a significant impact, please submit your resume and a cover letter detailing your relevant experience to ******

• Nivel de experiencia---
• Tipo de contrato---
• Publicada10 jun.

En Adecco, buscamos personas con experiencia en atención al cliente y catalán alto o nativo, que deseen seguir desarrollándose en un entorno dinámico para un proyecto en una empresa de las más importantes del sector energético. Si te encanta ayudar a los demás y brindar soluciones personalizadas, ¡te invitamos a unirte a nuestro equipo!

Lo que te ofrecemos:

• Tu misión será atender a los clientes, escuchar sus necesidades y ofrecer respuestas oportunas y eficaces.
• Formación continua: Te proporcionamos toda la formación necesaria para que crezcas en tu puesto. No te preocupes si no tienes experiencia previa en el sector, nosotros te formamos para que seas un/a experto/a.
• Ambiente laboral amigable: Formarás parte de un equipo donde el compañerismo y el trabajo en equipo son esenciales. Aquí, el ambiente de trabajo es positivo, colaborativo y siempre apoyándonos unos a otros.
• Desarrollo personal y profesional: Contamos con planes de promoción interna, lo que significa que siempre tendrás oportunidades para crecer dentro de la empresa.

Responsabilidades:

• Atención al cliente, sector energético.
• Venta cruzada (se pueden ofrecer a los clientes productos o servicios adicionales)
• Derivación de las llamadas a otros departamentos en caso de que sea necesario.
• Gestión telefónica, chat y mail.

Formación (selectiva y presencial): del 18/06 al 08/07 de 12h a 19h. Incorporación el 9/07.

En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

Requisitos
- Español y Catalán nativos.
- Tenemos estas opciones de horarios:
37,5 horas semanales (09:30-14:00/15:00-18:00)
30 horas semanales (16-22h)
25 horas semanales (16-21h)
- Manejo ágil de aplicaciones informáticas entorno Windows.
- Habilidades comunicativas, organización y proactividad.
- VALORABLE 1 año de experiencia en un puesto similar o atención al cliente.
- Disponibilidad inmediata.

¿Qué ofrecemos?
- Salario 8,51€ bruto/hora + incentivos
- Horarios: de lunes a domingo fin de semana rotativos
- Formación (selectiva y presencial): del 18/06 al 08/07 de 12h a 19h. Incorporación el 9/07.
- Turnos varios a disponibilidad del servicio
- Lugar de trabajo: Cerca metro Glòries/Clot y Renfe Clot.

• Nivel de experiencia---
• Tipo de contrato---
• Publicada9 jun.

Excel Outlook

Adecco Outsourcing es una empresa comprometida con la igualdad perteneciente a The Adecco Group y especializada en la externalización de servicios cuyo valor añadido son los Recursos Humanos. 
¿Te gustaría trabajar en una empresa donde puedas crecer profesionalmente?
Desde Adecco estamos en búsqueda de un/a /ADMINISTRATIVO/A para una de las empresas mas destacadas en HOSPITALET DE LLOBREGAT.
Ofrecemos una fantástica oportunidad para trabajar con las siguientes condiciones:
-Salario: 21.890,37 €/ bruto año (12 pagas)
-El horario semanal sería de 9h A 17,30h con una hora de descanso de lunes a viernes.
-FORMATO PRESENCIAL
-Contrato estable 
-FECHA DE INCORPORACIÓN INMEDIATA
Tareas:
-Gestión de impagados de 1 a 90 días de atraso.
-Contacto telefónico y vía mail con las personas afectadas por el retraso
-Registro de las acciones para ir haciendo seguimiento
-Mantenimiento de la BBDD
-Envío de cartas a los afectados con los comunicados correspondientes
Requisitos:
-Persona muy resolutiva, autónoma, educada, acostumbrada a trabajar bajo presión, ordenada y con un alto sentido de la responsabilidad y compromiso
-Castellano y catalán
-Experiencia previa en tareas similares
-Dominio de Excel, Microsoft, Outlook y CMR
Si te interesa desarrollarte en el campo ¡NO LO DUDES! ¡Apúntate a esta OFERTA!
Si quieres saber más, no dudes en inscribirte y nos pondremos en contacto contigo ¡Te estamos esperando! En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada7 jun.

Teletrabajo Office

Why roadsurfer?

• TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, pizza & beer evenings, etc.
• FLEX WORK & WORKACTION: You are flexible in terms of working hours. Our Flex Work Policy enables you to switch between office days and home office days and work from abroad in Europe for one month per year
• PERSONAL DEVELOPMENT: We support your personal and professional development through an individual Growth Plan and our Inhouse Academy
• CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself
• THE PLACE TO BE: Look forward to a beautiful, bright office with everything your heart desires
• OFFICE DOGS: Dogs in the office are welcome
  
  

The role - your passion

• Personalized Customer Assistance: You serve as the initial point of contact for roadsurfer prospects and customers, offering tailored guidance on our product offerings, including rent, abo, myroadsurfer, and spots
• First-Level-Support: You professionally and effectively handle issues such as damage claims, breakdowns, and complaints, ensuring prompt solutions
• Booking Management: Your responsibilities include coordinating existing bookings and subscriptions, whether it's for updates, changes, or cancellations.
• Team Collaboration: You collaborate closely with other teams, such as product development, our international stations, and the sales team, to maximize service quality.
  
  

What You Need To Surf The Wave With Us

• It would be great if you've worked in customer service or support before, but we also welcome career changers
• You're skilled in both Italian and English communication (knowing more languages is a bonus)
• You're good at dealing with complaints and can stay strong in tough situations
• Knowing how to use Zendesk or a similar support system is a plus
• Your cheerful attitude shines through, even over the phone
• You truly enjoy camping, travel, road trips, and exploring far-off places
  
  

Work conditions

• SALARY: Your salary, depending on experience, ranges between €2,000 - €2,400 per month
• WORKING HOURS:
• We are available to our customers from Monday to Sunday, from 08:00 to 20:00. Your leisure time is as important to us as it is to you! Therefore, we place a high value on early shift planning, attempt to accommodate individual requests, and of course, you can work from home as well
• PLACE TO BE: Remote work is an option, but a presence in our office for at least 2-3 days per week is expected
  
  

Ready to surf?

We look forward to receiving your application! For questions, feel free to contact us anytime at team@roadsurfer

ABOUT #ROADSURFER

We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada6 jun.

We're on the lookout for an enthusiastic new member to join our Multi Brand Support Team! Your main goal will be to actively assist our Actimo customers, ensuring they enjoy an exceptional support experience. While this is our top priority, you'll also have the opportunity to contribute to self-service initiatives, user education, resource material development, and more.

About the Team

As part of our close-knit group of talented professionals, you'll work alongside others dedicated to enhancing our client support efforts. Our Support team is vital as the face of our product, delivering extensive client support and working in harmony with the wider Actimo and Multi Brand teams.

About Kahoot!

The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot!'s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 9 billion participants (non-unique) in more than 200 countries and regions. The Kahoot! Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.

The Kahoot! Group is headquartered in Oslo, Norway, with offices in the US, the UK, France, Finland, Estonia, Denmark, Spain and Poland. To learn more, visit us at kahoot.com, and let's play!

Our K!rew

At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 600 employees representing over 50 different nationalities, we're a diverse and fun bunch of people! We work hard and celebrate our wins, tackle challenges with original ideas and learn something new every day.

We are driven by our mission and guided by our values: playful, curious and inclusive.

If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.

Responsibilities

As a Technical Support Specialist, you will be responsible for providing the best quality support experience for our customers. You will also contribute to improving our support resources and work cross-functionally to enhance the overall customer experience. Some of your responsibilities will include:

• Respond to customer inquiries via email, chat, and phone
• Troubleshoot technical issues, guiding customers through solutions and escalating complex cases as needed
• Maintain and expand the Help Center and self-service resources to enhance customer education
• Contribute to internal knowledge-sharing, helping refine best practices and improve team efficiency
• Host online training sessions and webinars to educate users on best practices and new features
• Be the go-to expert for internal colleagues, assisting teams with product-related queries
• Document and categorize customer interactions, identifying patterns to improve support efficiency
• Assist in onboarding new customers
• Provide proactive support, identifying potential issues before they escalate
• Stay up to date with product changes, new features, and industry trends
• Work collaboratively with other teams

Requirements

• Passionate about providing excellent customer support
• Strong problem-solving skills
• Comfortable with digital tools and quickly adapts to new technology
• Previous experience in customer service and technical support
• Excellent written and verbal communication
• Structured and organized with the ability to multi-task
• Able to stay calm and flexible when managing urgent situations
• A team player who contributes to group success

Benefits

We are pleased to offer you the following benefits:

• A competitive salary package
• Home internet allowance
• Medical insurance coverage (Spain)
• Buddy system for new hires
• Social and corporate events (both virtual and in-person)
• An inclusive, welcoming, and international work environment
• A modern workplace located in central Barcelona

Please apply by the end of July. We look forward to hearing from you!