Ofertas de empleo de Ingeniero/a de Soporte Técnico en Barcelona

• Nivel de experiencia---
• Tipo de contratoConsultor
• PublicadaNueva

TP is looking for Customer Service and Technical Support Advisor with English

Purpose of the role:

We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status.

We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, (including physical stores and e commerce), basic technical support for troubleshooting and backoffice tasks.

• Spoken and written communication in English
• Listening and understanding capacity
• Empathy (Understanding others)
• Customer focus
• Problem solving and Technical learning
• Integrity and trust
• Conflict management

Desirable experience

• Digital (User level)/ e-commerce user.
• Cross-Selling Up-Selling.
• Social Media User
• A plus if they have previous experiences in services in store attending consumer´s on these product categories

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

• 38.5h/week, rotating shifts from Monday to Friday, from 08.00 to 18.00
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Individual career plans with the potential to grow within the company, our team is continuously expanding and new opportunities are open often
• Excellent work environment and team building activities in a dynamic and international environment

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada11 sept.

Linux SaaS SharePoint Office

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: IT Support Engineer

Location: Spain; Barcelona

Experience: Mid level

Job Function: IT Compliance

Employment Type: Full-Time

Industry: Computer & Network Security

Job Summary

The IT Support Engineer will assist in day-to-day IT operations, end user support, and system administration for Keyfactor’s IT infrastructure. You will also contribute to internal projects that improve our global technology stance.

This position is based in our Barcelona, Spain office. This role is primarily office-based, with the option to occasionally work from home, depending on the company’s needs. Applicants must hold valid Right to Work in Spain to apply for this position.

Job Responsibilities

• Support end users in Barcelona office with end user support.
• Periodically travel to Keyfactor’s Madrid office to perform IT tasks.
• Support and maintain systems used by end users globally.
• Contribute on IT projects related to Keyfactor Global IT systems.
• Manage, maintain, improve, and upgrade internal infrastructure and systems.
• Help automate procedures internally and work cross-functionally with other departments.
• Collaborate with Compliance and InfoSec teams to provide information for Keyfactor’s Security Frameworks (ISO 27001, SOC 2 Type II, and more).
  
  

• The IT Support Engineer should have strong demonstrable previous experience of working in a fast growing and global IT environment.
• Advanced spoken and written English - You will be part of an international team and will collaborate regularly with colleagues from different countries.
• Experience operating in a high security environment and navigating compliance controls and how they relate to technology application.
• Excellent internal presence and strong interpersonal communication skills.
• Effective time management, project management and prioritization skills.
• Effective at drafting documentation for systems & procedures, contributing to IT Knowledge Management.
• Effective at learning new SaaS solutions, set up and support user permission structures, and cross-train IT team as needed.
• Experience configuring, supporting Microsoft 365 suite of products
• Exchange Online, SharePoint
• Experience configuring, supporting Active Directory (AD) Systems
• Experience with hybrid AD deployments preferred
• SSO and federation concepts preferred
• Experience configuring, supporting end-user devices on the following operating systems:
• Windows 10 / 11, Mac OS
• Red Hat / Ubuntu-based Linux preferred
• Experience configuring, supporting, and maintaining Windows Server systems
• Patch management, basic troubleshooting
• Experience configuring, supporting Red Hat / Ubuntu-based Linux servers preferred
• Experience working with MDM / RMM systems, including Intune, for device management
• Experience configuring Intune a plus
• Experience procuring hardware from various distributors & online retailers
  
  

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
• Comprehensive benefit coverage globally.
• Generous paid parental leave globally.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings – followed by group gatherings.
  
  

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada29 abr.

Teletrabajo Office Cloud Coumputing ITIL

• Posición estable en empresa internacional con enfoque tecnológico.
• Beneficios atractivos: modelo híbrido, flexibilidad horaria y formación continua

¿Dónde vas a trabajar?

Empresa global especializada en la distribución de productos químicos e ingredientes, ofreciendo soluciones técnicas y comerciales a múltiples industrias.

Descripción

• Proporcionar soporte técnico a los usuarios y resolver incidencias de IT a través del sistema de tickets.
• Gestionar el inventario de IT, incluyendo hardware y software.
• Instalar, configurar y mantener computadoras, periféricos y otros equipos de IT.
• Brindar soporte remoto y presencial según sea necesario.
• Escalar incidencias complejas a niveles superiores cuando corresponda.
• Colaborar con equipos internos y externos para garantizar un funcionamiento óptimo de las operaciones de IT

• Provide technical support to users and resolve IT issues via the ticketing system.
• Manage IT inventory, including hardware and software.
• Install, configure, and maintain computers, peripherals, and other IT equipment.
• Provide remote and on-site support as needed.
• Escalate complex issues to higher support levels when required.
• Collaborate with internal and external teams to ensure smooth IT operations.

¿A quién buscamos (H/M/D)?

• Preferible: Experiencia previa en soporte IT.
• Conocimientos de sistemas operativos Windows y aplicaciones ofimáticas.
• Experiencia en el uso de plataformas de ticketing.
• Conocimientos básicos de redes y configuración de dispositivos.
• Nivel mínimo B2 de inglés para comunicación ocasional con miembros del Grupo y usuarios internacionales.
• Habilidades organizativas y capacidad para gestionar el inventario de IT.
• Habilidades interpersonales sólidas: profesionalismo, puntualidad y orientación al usuario.

• Experiencia con Active Directory, Office 365, servicios en la nube o herramientas de gestión remota.
• Certificaciones en IT (CompTIA, ITIL, Microsoft, etc.).
• Conocimientos básicos de administración de redes.

• Preferred; Previous experience in IT support.
• Knowledge of Windows operating systems and office applications.
• Experience using a ticketing platform.
• Basic networking and device configuration skills.
• Minimum B1 level of English for occasional communication with Group members and international users.
• Organizational skills and ability to manage IT inventory.
• Strong interpersonal skills: professionalism, punctuality, and a user-oriented mindset.

• Experience with Active Directory, Office 365,Cloud services or remote management tools.
• IT certifications (CompTIA, ITIL, Microsoft, etc.).

• Basic network administration knowledge.

¿Cuáles son tus beneficios?

• A permanent position in a multinational company with 4 remote working days per month.
• Competitive salary and a flexible compensation package.
• Continuous learning opportunities.
• A collaborative and innovative work environment focused on technological excellence and sustainability.