Ofertas de empleo de Ingeniero/a de Soporte Técnico

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoConsultor
• Publicada30 abr.

Teletrabajo SaaS Office

Job Title: Pre Sales-Technical Support

Type of employment: Permanent, Full-Time, Remote

Location: This is a remote role based in Spain. You need to be based in Madrid or within a commutable distance. You have the rights to work without visa sponsorship, we are unable to offer visa sponsorship for this position.

About ZigZag Global 

We are Returns! We're an award-winning eCommerce returns business founded in 2015 by our CEO, Al Gerrie. We live to push boundaries of smarter returns, and we want a thriving retail world where every customer experience is both delightful and considered, everything we buy can be loved and re-loved and preserving our planet is part of the fabric of how we shop.

Today, more than 200 companies across 130 countries use our SaaS platform to help reduce the cost, friction, and impact of returns. Part of our leading enterprise retail clients include Zara, Superdry, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, not to forget the Whitelabel partnership with the world's biggest logistics businesses like DHL, Evri, and FedEx.

In March 2021, ZigZag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry and allowing us to continue to do what we do best, help retailers manage and re-sell their returns.

At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start-up Spirit, Human Heart and Grown-up Mindset defines our collaborative spirit and shapes our collective success.

Passionate and Collaborative Minds Wanted:

You'll join a brilliantly diverse group across Europe. We believe a business is strongest when its teams are both inclusive and diverse. We recognise and aim to challenge everyday biases, remove obstacles to inclusion and ensure all our people can thrive and be themselves.

If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply. Join us in building a workplace where every contribution matters, and each team member feels a profound sense of belonging and value.

Requirements


Position Overview:

As the first Pre-Sales Technical Support hire in Spain, you will play a key role in launching ZigZag's presence in the Spanish market, working closely with our first Spanish Business Development Manager. Your primary responsibility will be to accelerate the sales cycle by providing technical expertise during the pre-sales stage, ensuring seamless communication between the sales and implementation teams. You will offer technical assessments, product demonstrations, and clear solutioning to facilitate smooth and efficient onboarding for our new Spanish customers and partners.

This role offers an exciting opportunity to drive ZigZag's growth in Spain and establish the company as a key player in the market. As a pivotal team member in this expansion, you will have high visibility within ZigZag, making a direct impact on our success in the region.

Key Responsibilities:

• Technical Solutions: Support the Spanish sales team by reviewing proposals, designing solutions tailored to retailer needs, and ensuring all technical aspects align with their tech stack
• Commercial Proposals & Tenders: Assist with RFI/RFP submissions, bid coordination, prospect qualification, product demonstrations, technical discussions, and solution design
• Commercial Awareness: Assess financial and budget impacts of proposed solutions and provide cost-effective recommendations
• Feedback & Product Enhancement: Gather insights from prospects and customers to help shape product roadmap and enhancements
• Bridge to Implementation: Ensure proposed solutions are viable for both retailers and ZigZag, preventing delays during implementation. Support pilot projects and proof of concepts
• Customer Support & Upselling: Provide technical assistance to existing customers and facilitate upselling of new features
• Accelerate the Sales Cycle: Work closely with sales and retailer stakeholders to eliminate technical barriers and speed up contract signing
• Stakeholder Engagement: Establish and maintain relationships with technical decision-makers within retail businesses
• Key Features Promotion: Advocate for ZigZag's key features, including Paid Returns, Live Exchanges, and Refund to Gift Card
• Marketing Collaboration: Support marketing with product collateral, competitive analysis, and Spanish market insights
• Growth & Development: Identify and develop new business opportunities and custom technical requirements
• Process Optimization: Continuously improve and refine internal processes for efficiency
  
  
  

• Proven Technical Experience: Previous experience in pre-sales technical support, solutions engineering, or similar roles within technology, logistics, or e-commerce industries
• Strong Relationship Building: Ability to establish trust with key stakeholders, especially at a technical level
• Commercial Acumen: Understanding of customer needs, competitive landscape, and financial impact of technical solutions
• Self-Starter Mentality: Highly motivated and proactive, capable of working independently in a new market
• Communication Skills: Strong verbal and written communication skills in Spanish and English, with the ability to deliver compelling presentations
• Analytical Skills: Ability to analyse data and insights to drive strategic decisions
• Team Player: Collaborative approach, working effectively with sales, implementation, and customer success teams
  
  
  

• 22 working days holiday + public holidays + additional day holiday after every full year of service (up to 5 additional days) plus a bonus day off for your birthday
• Fully remote working within Spain
• Learning and Development (L&D) budget and allocated time to utilise it
• Home Office equipment
• Employee referral bonus scheme
• Flexible working hours
  
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada29 abr.

API MySQL Python Oracle ITIL Power BI Office

SCIB Global is looking for a Junior Technical Support based in our Málaga Towers office.

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY

Santander Corporate & Investment Banking (SCIB) is Santander´s global division that supports some of the world´s most complex and sophisticated corporate and institutional clients, offering customized services and value-added wholesale products to best meet their needs.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation.

WHAT YOU WILL BE DOING

As a Technical Support Analyst your tasks and goals will include:
- Technical Level 0 and 1 support of the global SCIB platform both onsite and remote.
- Reception, prioritization, investigation, escalation and resolution of incidents.
- Critical Alerts monitoring.
- Rising and follow up of continuous improvement plans for batch and online.
- Continuous collaboration with second-level teams and suppliers.
- Monitoring of metrics in order to improve and detect their deterioration.
- Communication with users being the only communication link with Business at times.
- Knowledge of monitoring applications
- Experience in ITIL framework
- Management and resolution of incidents and requests through Service Now.

EXPERIENCE
- 0-2 years of experience in relevant fields.

EDUCATION
- Degree in Computer Science, or similar.

SKILLS & KNOWLEDGE

Techniques:
- Technical knowledge on the configuration and structure of SCIB platforms,
- Technical knowledge of incident flows and product production start-up.

Knowledge:
- Indispensable basic knowledge of wholesale banking and financial products.
- Indispensable English B2
- Desirable knowledge of Python, Elastic Search, Openshit, Appian, API Connect, Oracle, MySQL, PowerBI, ...etc.

Other:
- Guards availability
- Ability to provide remote support (different geographies).

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada28 abr.

Office

Our client is a chemical products distribution and marketing company based in El Prat de Llobregat (Barcelona). Our main business sectors include the distribution and marketing of chemicals and ingredients for life.

your functions

Offer first line support for incidents in order to restrict and prevent an interruption of the IT services.
Using Topdesk as the ITSM tool.
Update procedures and configurations in order to offer the necessary tools to the first line to ensure the stability of the
environment within the agreed service levels.
Help ensuring a continuous service order to guarantee the agreed service levels with focus on the end-users.
Be responsible for technical realizations and take care of the necessary installations and configurations of the hard- and software in order to implement IT infrastructure in a successful way.
Inform, train and guide end-users to ensure that systems are used in the best possible manner and as efficiently as
possible.
By creating and updating FAQ documentation
Stay well informed about the evolutions within the specific field, keep his/her knowledge up-to-date within the context
of new developments in order to strengthen his/her credibility by offering a service that is continuously based on
updated knowledge.

position requisites - Formación: Ciclo Formativo Grado Superior
- Idiomas: Inglés: C1
- Conocimientos: windows, o365
- Experiencia: 3 años

Very good knowledge of Microsoft Platform Tools
Knowledge of other systems/programs are a plus.
Fluent English, preferred in the local language.
You are well organized and able to analyse an IT problem in a short timeframe
User/Client oriented
You are motivated to help people with IT problems
Good communicator
Capable to understand and accept the impact on the business
Min. Bachelor ICT or similar by experience (>5 years)

your benefits

- To be part of the IT team of the Center of Expertice.
¿ Stable full-time project with a salary commensurate with the candidate´s experience.
¿ Partial subsidy of the corporate canteen for food service (daily menu at a cost of 2,55¿).
¿ Working week of 39 hours and 40 minutes, with flexible hours and intensive working hours on Fridays.
¿ Home Office policy: a maximum of 8 working days per month with a maximum of 2 days per week.
¿ 22 days´ holiday + free time off.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada20 abr.

C++ Office

Organisation/Company: University of A CoruñaResearch Field: PhysicsResearcher Profile: First Stage Researcher (R1)Positions: Bachelor PositionsCountry: SpainApplication Deadline: 16 Apr 2025 - 15:00 (Europe/Brussels)Type of Contract: TemporaryJob Status: Full-timeHours Per Week: 35Offer Starting Date: 1 Jun 2025Is the job funded through the EU Research Framework Programme?

European Union / Next Generation EUReference Number: 2025/CP/065Is the Job related to staff position within a Research Infrastructure?

NoOffer DescriptionGrant/funding reference: RYC2021-031989-I, Component 17, Inversion 4, BDNS 602408Job title: Preparation of the first R3B experiment to study unbound states of 23,24OResearch line / Scientific-technical services: Analysis of nuclear physics experimentsJOB LOCATION AND SCHEDULE: CITENI, Monday to Friday from 9h30 to 13h30 and from 15h30 to 18h30.Tasks to be performedThe tasks of support to be carried out will focus on the preparation of the first R3B experiment for the study of unbound states of 23O and 24O.Duration of the contractThe contract is fixed term.Minimum Requirements- Academic qualification: Degree in Physics.Eligibility Criteriad) Selection and assessment criteria:Experience in data analysis with ROOT, C++ and the R3BRoot software.

10 points per quarter of experience, with a maximum of 30 points.Demonstrated experience in the analysis of nuclear physics experiments.

10 points per quarter, with a maximum of 30 points.Demonstrated experience in research with scintillator detectors for the detection of protons.

5 points per quarter, with a maximum of 20 points.Have completed a university master's degree in physics, preferably nuclear and particle physics.

1 point for each 25 hours, maximum of 20 points.The minimum grade required to form part of the waiting list is 60 points.The minimum grade required to be a beneficiary of the contract is 60 points.Selection ProcessWHERE TO APPLY: UDC online services site.

Applications should be addressed to the Office of the Vice-Rectorate for Research and Transference, and include the call reference.DEADLINE: 5 working days from the day following the publication of the call on the official bulletin board of the UDC online services site.PLACE OF PUBLICATION OF RESULTS: Official bulletin board of the UDC online services site.Additional CommentsCopy of national identity document.Copy of degree certificate.CV.

• If you are a candidate from abroad Spain, please contact ****** for instructions on how to apply to this call.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada20 abr.

C++ Office

Organisation/Company: University of A CoruñaResearch Field: PhysicsResearcher Profile: First Stage Researcher (R1)Positions: Bachelor PositionsCountry: SpainApplication Deadline: 16 Apr 2025 - 15:00 (Europe/Brussels)Type of Contract: TemporaryJob Status: Full-timeHours Per Week: 35Offer Starting Date: 1 Jun 2025Is the job funded through the EU Research Framework Programme?

European Union / Next Generation EUReference Number: 2025/CP/065Is the Job related to staff position within a Research Infrastructure?

NoOffer DescriptionGrant/funding reference: RYC2021-031989-I, Component 17, Inversion 4, BDNS 602408Job title: Preparation of the first R3B experiment to study unbound states of 23,24OResearch line / Scientific-technical services: Analysis of nuclear physics experimentsJOB LOCATION AND SCHEDULE: CITENI, Monday to Friday from 9h30 to 13h30 and from 15h30 to 18h30.Tasks to be performedThe tasks of support to be carried out will focus on the preparation of the first R3B experiment for the study of unbound states of 23O and 24O.Duration of the contractThe contract is fixed term.Minimum Requirements- Academic qualification: Degree in Physics.Eligibility Criteriad) Selection and assessment criteria:Experience in data analysis with ROOT, C++ and the R3BRoot software.

10 points per quarter of experience, with a maximum of 30 points.Demonstrated experience in the analysis of nuclear physics experiments.

10 points per quarter, with a maximum of 30 points.Demonstrated experience in research with scintillator detectors for the detection of protons.

5 points per quarter, with a maximum of 20 points.Have completed a university master's degree in physics, preferably nuclear and particle physics.

1 point for each 25 hours, maximum of 20 points.The minimum grade required to form part of the waiting list is 60 points.The minimum grade required to be a beneficiary of the contract is 60 points.Selection ProcessWHERE TO APPLY: UDC online services site.

Applications should be addressed to the Office of the Vice-Rectorate for Research and Transference, and include the call reference.DEADLINE: 5 working days from the day following the publication of the call on the official bulletin board of the UDC online services site.PLACE OF PUBLICATION OF RESULTS: Official bulletin board of the UDC online services site.Additional CommentsCopy of national identity document.Copy of degree certificate.CV.

• If you are a candidate from abroad Spain, please contact ****** for instructions on how to apply to this call.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada20 abr.

C++ Office

Organisation/Company: University of A CoruñaResearch Field: PhysicsResearcher Profile: First Stage Researcher (R1)Positions: Bachelor PositionsCountry: SpainApplication Deadline: 16 Apr 2025 - 15:00 (Europe/Brussels)Type of Contract: TemporaryJob Status: Full-timeHours Per Week: 35Offer Starting Date: 1 Jun 2025Is the job funded through the EU Research Framework Programme?

European Union / Next Generation EUReference Number: 2025/CP/065Is the Job related to staff position within a Research Infrastructure?

NoOffer DescriptionGrant/funding reference: RYC2021-031989-I, Component 17, Inversion 4, BDNS 602408Job title: Preparation of the first R3B experiment to study unbound states of 23,24OResearch line / Scientific-technical services: Analysis of nuclear physics experimentsJOB LOCATION AND SCHEDULE: CITENI, Monday to Friday from 9h30 to 13h30 and from 15h30 to 18h30.Tasks to be performedThe tasks of support to be carried out will focus on the preparation of the first R3B experiment for the study of unbound states of 23O and 24O.Duration of the contractThe contract is fixed term.Minimum Requirements- Academic qualification: Degree in Physics.Eligibility Criteriad) Selection and assessment criteria:Experience in data analysis with ROOT, C++ and the R3BRoot software.

10 points per quarter of experience, with a maximum of 30 points.Demonstrated experience in the analysis of nuclear physics experiments.

10 points per quarter, with a maximum of 30 points.Demonstrated experience in research with scintillator detectors for the detection of protons.

5 points per quarter, with a maximum of 20 points.Have completed a university master's degree in physics, preferably nuclear and particle physics.

1 point for each 25 hours, maximum of 20 points.The minimum grade required to form part of the waiting list is 60 points.The minimum grade required to be a beneficiary of the contract is 60 points.Selection ProcessWHERE TO APPLY: UDC online services site.

Applications should be addressed to the Office of the Vice-Rectorate for Research and Transference, and include the call reference.DEADLINE: 5 working days from the day following the publication of the call on the official bulletin board of the UDC online services site.PLACE OF PUBLICATION OF RESULTS: Official bulletin board of the UDC online services site.Additional CommentsCopy of national identity document.Copy of degree certificate.CV.

• If you are a candidate from abroad Spain, please contact ****** for instructions on how to apply to this call.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada20 abr.

C++ Office

Organisation/Company: University of A CoruñaResearch Field: PhysicsResearcher Profile: First Stage Researcher (R1)Positions: Bachelor PositionsCountry: SpainApplication Deadline: 16 Apr 2025 - 15:00 (Europe/Brussels)Type of Contract: TemporaryJob Status: Full-timeHours Per Week: 35Offer Starting Date: 1 Jun 2025Is the job funded through the EU Research Framework Programme?

European Union / Next Generation EUReference Number: 2025/CP/065Is the Job related to staff position within a Research Infrastructure?

NoOffer DescriptionGrant/funding reference: RYC2021-031989-I, Component 17, Inversion 4, BDNS 602408Job title: Preparation of the first R3B experiment to study unbound states of 23,24OResearch line / Scientific-technical services: Analysis of nuclear physics experimentsJOB LOCATION AND SCHEDULE: CITENI, Monday to Friday from 9h30 to 13h30 and from 15h30 to 18h30.Tasks to be performedThe tasks of support to be carried out will focus on the preparation of the first R3B experiment for the study of unbound states of 23O and 24O.Duration of the contractThe contract is fixed term.Minimum Requirements- Academic qualification: Degree in Physics.Eligibility Criteriad) Selection and assessment criteria:Experience in data analysis with ROOT, C++ and the R3BRoot software.

10 points per quarter of experience, with a maximum of 30 points.Demonstrated experience in the analysis of nuclear physics experiments.

10 points per quarter, with a maximum of 30 points.Demonstrated experience in research with scintillator detectors for the detection of protons.

5 points per quarter, with a maximum of 20 points.Have completed a university master's degree in physics, preferably nuclear and particle physics.

1 point for each 25 hours, maximum of 20 points.The minimum grade required to form part of the waiting list is 60 points.The minimum grade required to be a beneficiary of the contract is 60 points.Selection ProcessWHERE TO APPLY: UDC online services site.

Applications should be addressed to the Office of the Vice-Rectorate for Research and Transference, and include the call reference.DEADLINE: 5 working days from the day following the publication of the call on the official bulletin board of the UDC online services site.PLACE OF PUBLICATION OF RESULTS: Official bulletin board of the UDC online services site.Additional CommentsCopy of national identity document.Copy of degree certificate.CV.

• If you are a candidate from abroad Spain, please contact ****** for instructions on how to apply to this call.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada20 abr.

C++ Office

Organisation/Company: University of A CoruñaResearch Field: PhysicsResearcher Profile: First Stage Researcher (R1)Positions: Bachelor PositionsCountry: SpainApplication Deadline: 16 Apr 2025 - 15:00 (Europe/Brussels)Type of Contract: TemporaryJob Status: Full-timeHours Per Week: 35Offer Starting Date: 1 Jun 2025Is the job funded through the EU Research Framework Programme?

European Union / Next Generation EUReference Number: 2025/CP/065Is the Job related to staff position within a Research Infrastructure?

NoOffer DescriptionGrant/funding reference: RYC2021-031989-I, Component 17, Inversion 4, BDNS 602408Job title: Preparation of the first R3B experiment to study unbound states of 23,24OResearch line / Scientific-technical services: Analysis of nuclear physics experimentsJOB LOCATION AND SCHEDULE: CITENI, Monday to Friday from 9h30 to 13h30 and from 15h30 to 18h30.Tasks to be performedThe tasks of support to be carried out will focus on the preparation of the first R3B experiment for the study of unbound states of 23O and 24O.Duration of the contractThe contract is fixed term.Minimum Requirements- Academic qualification: Degree in Physics.Eligibility Criteriad) Selection and assessment criteria:Experience in data analysis with ROOT, C++ and the R3BRoot software.

10 points per quarter of experience, with a maximum of 30 points.Demonstrated experience in the analysis of nuclear physics experiments.

10 points per quarter, with a maximum of 30 points.Demonstrated experience in research with scintillator detectors for the detection of protons.

5 points per quarter, with a maximum of 20 points.Have completed a university master's degree in physics, preferably nuclear and particle physics.

1 point for each 25 hours, maximum of 20 points.The minimum grade required to form part of the waiting list is 60 points.The minimum grade required to be a beneficiary of the contract is 60 points.Selection ProcessWHERE TO APPLY: UDC online services site.

Applications should be addressed to the Office of the Vice-Rectorate for Research and Transference, and include the call reference.DEADLINE: 5 working days from the day following the publication of the call on the official bulletin board of the UDC online services site.PLACE OF PUBLICATION OF RESULTS: Official bulletin board of the UDC online services site.Additional CommentsCopy of national identity document.Copy of degree certificate.CV.

• If you are a candidate from abroad Spain, please contact ****** for instructions on how to apply to this call.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada20 abr.

C++ Office

Organisation/Company: University of A CoruñaResearch Field: PhysicsResearcher Profile: First Stage Researcher (R1)Positions: Bachelor PositionsCountry: SpainApplication Deadline: 16 Apr 2025 - 15:00 (Europe/Brussels)Type of Contract: TemporaryJob Status: Full-timeHours Per Week: 35Offer Starting Date: 1 Jun 2025Is the job funded through the EU Research Framework Programme?

European Union / Next Generation EUReference Number: 2025/CP/065Is the Job related to staff position within a Research Infrastructure?

NoOffer DescriptionGrant/funding reference: RYC2021-031989-I, Component 17, Inversion 4, BDNS 602408Job title: Preparation of the first R3B experiment to study unbound states of 23,24OResearch line / Scientific-technical services: Analysis of nuclear physics experimentsJOB LOCATION AND SCHEDULE: CITENI, Monday to Friday from 9h30 to 13h30 and from 15h30 to 18h30.Tasks to be performedThe tasks of support to be carried out will focus on the preparation of the first R3B experiment for the study of unbound states of 23O and 24O.Duration of the contractThe contract is fixed term.Minimum Requirements- Academic qualification: Degree in Physics.Eligibility Criteriad) Selection and assessment criteria:Experience in data analysis with ROOT, C++ and the R3BRoot software.

10 points per quarter of experience, with a maximum of 30 points.Demonstrated experience in the analysis of nuclear physics experiments.

10 points per quarter, with a maximum of 30 points.Demonstrated experience in research with scintillator detectors for the detection of protons.

5 points per quarter, with a maximum of 20 points.Have completed a university master's degree in physics, preferably nuclear and particle physics.

1 point for each 25 hours, maximum of 20 points.The minimum grade required to form part of the waiting list is 60 points.The minimum grade required to be a beneficiary of the contract is 60 points.Selection ProcessWHERE TO APPLY: UDC online services site.

Applications should be addressed to the Office of the Vice-Rectorate for Research and Transference, and include the call reference.DEADLINE: 5 working days from the day following the publication of the call on the official bulletin board of the UDC online services site.PLACE OF PUBLICATION OF RESULTS: Official bulletin board of the UDC online services site.Additional CommentsCopy of national identity document.Copy of degree certificate.CV.

• If you are a candidate from abroad Spain, please contact ****** for instructions on how to apply to this call.