Ofertas de empleo de Ingeniero/a de Soporte Técnico

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

About us: Bitbrain is a neurotechnology company that combines neuroscience, artificial intelligence, and hardware to develop innovative products.We create high-tech EEG brain sensing devices and software solutions for real-world human behavior research, health applications, and neurotechnology development.

Our mission is to help research, technology, and health professionals integrate neuroscience into their work in a practical and reliable way.

Job position: We are looking for aSupport Technicianto join our Supply Chain Department.

The candidate will developtasks focused on post salessuch a customer training and first level incident management.We look for a motivated person withknowledge in engineering, science or techwith a strong interest in neurotechnology and customer relationship management.

> Your main tasks:

Reporting to the Support Manager, your main objective will be assisting customers with training and support on their use of the technology.

Customertraining (Face to Face or online).First levelincidents management.Management ofcontact with the client in second level incidents.RMAmanagementDevelopment ofcustomer resources(Help Center, FAQ's, Webinars...)Development, Product evaluationand testing (Hardware/Software).

The candidatewill work closely with R&D providing feedback to other depts.We offer: A pleasant working environment withflexible working hoursand a strong emphasis on work-life balance.An exciting,dynamic environmentwithin an emerging market, working alongside a highly skilled team.Opportunities forprofessional growthin a growing international company.International environment.Office located in thecenter of Zaragoza,Spain.?What are we looking for?

: ABS degree in scientific, engineering or tech.Strongcommunication, writing, and presentation skills.Fluency in English and Spanish.Willingness totravelas required.Interest innew technologiesand neuroscience.Teamworkorientation and adaptability tochange.Willingness to live or relocate toZaragoza.> Bonus points if:

You have experience in the neurotech, biomedical, or medical device industry.You are familiar with EEG, eye tracking, or related modalities.You have additional language abilities.If you think you're the right fit for this position and would like to be part of Bitbrain, please send us your CV and/or Motivation Letter to ******.

We will carefully assess your profile and inform you of your progress in the selection process.

#J-18808-Ljbffr

• Nivel de experiencia---
• Tipo de contratoConsultor
• Publicada30 jul.

TP is looking for Customer Service and Technical Support Advisor with English

Purpose of the role:

We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status.

We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, (including physical stores and e commerce), basic technical support for troubleshooting and backoffice tasks.

• Spoken and written communication in English
• Listening and understanding capacity
• Empathy (Understanding others)
• Customer focus
• Problem solving and Technical learning
• Integrity and trust
• Conflict management

Desirable experience

• Digital (User level)/ e-commerce user.
• Cross-Selling Up-Selling.
• Social Media User
• A plus if they have previous experiences in services in store attending consumer´s on these product categories

• 38.5h/week, rotating shifts from Monday to Friday, from 08.00 to 18.00
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Individual career plans with the potential to grow within the company, our team is continuously expanding and new opportunities are open often
• Excellent work environment and team building activities in a dynamic and international environment

• Nivel de experiencia---
• Tipo de contratoConsultor
• Publicada29 jul.

Networking Inglés Office Mac Sistemas operativos Soporte técnico Resolución de incidencias Ordenadores de sobremesa Impresoras Jabber

Key Responsibilities:

• Provide 1st/2nd level support for user issues and escalate complex cases when needed.
• Troubleshoot Windows OS (XP–10), MS Office, Cisco Jabber, and basic Mac systems.
• Support and maintain hardware including desktops, laptops, printers, and peripherals.
• Diagnose network and connectivity issues using standard tools.
• Perform preventive maintenance and hardware repairs.
• Collaborate in a fast-paced, project-based environment.

Project type: freelance B2B 

Monday to Friday 

9 am to 5 pm 

Language required: Spanish and English

Immediate joiner needed.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada10 abr.

Teletrabajo Agile TSQL

• Multinational Automotive Sector
• Technical Analyst SW related with Fleet Management (Miles preferred)

¿Dónde vas a trabajar?

Multinational Company (Automotive Sector)

Descripción

The Tech Support Business Analyst will provide hands-on development and configuration skills with the Sofico Miles system or similar ones such as Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc, etc.

• Support to Multiple European Countries

• Become a EU expert for configuration and functional capabilities of Sofico Miles or similar software (Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc), including: formula writing; scheduling; workflow; functional configuration; log interpretation; user administration; data query, extraction and upload; reporting.

• Provide 2nd level application support for functional and technical questions.
• Seek to ensure and maintain system standardisation across all countries
• Engage with IT vendor to prioritise and follow up incidents and change requests through to timely resolution.
• Continuously improve upon the business experience and identify solutions to improve efficiencies

¿A quién buscamos (H/M/D)?

The Technical Support Business Analyst should have the following skills:

• Excellent influencing skills coupled with ability to manage internal and external relationships and stakeholders
• Strong understanding Integration technologies
• Technical skills in areas such as

• Can write and review detailed technical solution designs
• Excellent understanding of Integration best practices
• Very strong problem solving and root cause analysis skills
• Demonstrate strong ownership of task at hand and ability to see it through from issue to identification to resolution.
• Demonstrated ability to work in an agile, fast-paced environment
• Ability to work independently, with minimal direction
• Must be Fluent in English

• First hand experience in application management would be considered as an asset.
• Fleet Management System experience - Miles (Sofico) or similar ones: Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc, etc.
• Fleet or financial services industry experience
• Postfix (RPN) stack-oriented language skills
• Jasper reports
• Knowledge of French , Italian, German, Spanish is a significant advantage

¿Cuáles son tus beneficios?

Interesting professional opportunity