Quercus Technologies is a consolidated company in the parking sector with installations worldwide. The know-how, the experience in the market and the quality of its products and services are the main assets that position us as a world reference in license plate recognition, vehicle detection technology and parking guidance systems for any type of parking facilities.

As a System Engineer you will be part of the Customer Technical Services team focused in providing technical support in incidents and requests of advanced level to internal and external clients.

About The Role

What will you do?

• Product Support
• Solve problems and doubts about products to customers (internal and external) via phone or email.
• Training delivery of technical product courses to internal and external clients.
• Provide the latest software updates to customers.
• Provide API documentation and commentary for hardware integration to customers.
• Provide remote help to clients (help desk) in client server configurations
• Start-ups (remote / on site).
• Tier 3 case redirection (R&D): location, reporting on R&D and maintenance of the bug list.
• Provide some planned technical checks and actions in order to keep the customer platform up to date and minimize the likelihood of incidences.
• Demos: Transfer product knowledge to a new customer.
• Maintain the knowledge base of the department.

What are we looking for?

• Technical background (CFGS ASIX, Computer Sciences engineering or Telecommunications).
• Fluent English & Spanish (B2 level).
• Strong knowledge of systems administration & troubleshooting (Windows & Linux).
• Experienced in networking (LAN/VLAN) and security.
• Used to work with remote tools (FTP, Teamviewer, …)
• Bash Scripting.

Nice to have, but not required:

• C1/Advanced English & Spanish level.
• French/German
• Experience in CCTV/security/access control hardware.
• Programming languages: python, C++.
• REST API.
• IT management tools (backups, Fortinet, VMware, cloud services).

What skills do we value?

• Teamwork
• Customer focused
• Problem solving
• Analytical
• Good communicator
• Proactive

What can we offer you?

• Flexible working hours with short Fridays
• Partial remote work (if you want)
• Competitive salary + benefits
• Training programs (technical and non-technical)
• Office location: Reus