Ofertas de empleo de Jefe/a de Equipo en Barcelona

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada30 oct.

. Office

Company Description

At MSX International, a North American multinational and leading consultancy in the automotive sector, we have more than 500 experts across Spain and Portugal dedicated to designing and implementing innovative solutions that optimize our clients’ business processes and results.

With over 25 years of industry experience, our multilingual and multicultural Consumer Engagement division operates with a proactive and dynamic mindset. Our diverse team consistently brings fresh ideas, makes informed decisions, and collaborates closely to ensure every client feels valued and fully satisfied with the exceptional service we deliver.

Job Description

Are you passionate about leading teams, fluent in English, and driven by delivering outstanding customer experiences?

We’re looking for a Team Leader to guide a team of Customer Service specialists supporting a prestigious global client. You’ll play a vital role in maintaining service excellence, coaching agents through sensitive inquiries, and driving continuous operational improvement.

Key Responsibilities

• Lead daily operations, ensuring smooth workflows and high service standards.
• Support agents in resolving complex customer cases with fairness, empathy, and policy alignment.
• Act as the primary point of contact for team-related issues and escalations.
• Collaborate with training and quality teams to ensure agents are well-prepared and performance goals are met.
• Monitor KPIs, provide coaching, and foster continuous improvement.
• Manage schedules, attendance, and task assignments to maintain coverage and productivity.
• Liaise with internal stakeholders (Legal, Operations, Product) to support case resolution.
• Identify recurring issues and propose process enhancements.
• Maintain structured documentation in case management systems.
• Communicate updates, goals, and feedback between the team and leadership.
  
  

• C1 level of English.
• Full-time availability.
• Based in our Barcelona office in a 50% hybrid position, with an initial 3–6 month on-site adaptation period (Carrer de la Constitució, 2, Sant Just Desvern, 08960 Barcelona).
• Proven experience in customer service operations, ideally in a supervisory or escalation-handling role.
• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Ability to interpret and apply policy, contractual terms, and legal frameworks.
• Highly organized, proactive, and results-oriented.
• Familiarity with CRM and case management tools.
• Knowledge of consumer rights or regulatory frameworks is an advantage.
  
  

• Permanent position with an indefinite contract from the beginning.
• Telecommuting policy of up to 50% of the monthly working hours after the adaptation period (approx. 3-6 months).
• Be part of a great team of professionals in an internationally consolidated company.
• Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
• MSX Bazaar: Collective purchasing portal with great discounts for employees.
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
• 23 working days of vacation per year, as stipulated by the collective agreement.
• Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada25 oct.

. REST SaaS Salesforce Office

About Us

TravelPerk is a global travel and expense management platform. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.

TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.

Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,800 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025, we raised Series E funding at $2.7 billion valuation, alongside our acquisition of Yokoy, to become the leader in integrated travel and expense management.

We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.

Hear more about TravelPerk.

The Role

We’re looking for an experienced and motivated sales professional to lead our Inbound SDR Team in EMEA. You’ll manage a team of high-performing, early-career SDRs focused on converting inbound leads into qualified pipeline opportunities. As Inbound SDR Team Lead, you’ll drive executional excellence, create a best-in-class inbound engine in close collaboration with Marketing and Sales, and ensure consistent, high-quality lead handling across all regions. You’ll combine people leadership, operational rigour, and data-driven decision-making to build a scalable inbound motion that directly supports TravelPerk’s growth ambitions.

What will you be doing?

• 👥 Lead and coach a team of Inbound SDRs across EMEA — running weekly 1:1s, setting performance goals, and tracking key inbound metrics (response SLAs, conversion, pipeline quality).
• 🎯 Drive results by ensuring consistent lead follow-up, messaging alignment, and prioritisation across lead grades and regions.
• 🤝 Collaborate cross-functionally with Marketing, Sales, and RevOps to continuously optimise the inbound funnel — improving speed to lead, qualification criteria, and feedback loops.
• 📚 Develop your team’s skills, creating a culture of coaching, excellence, and accountability; support onboarding and ramp of new hires through structured enablement.
• 💡 Optimise processes and own data accuracy in Salesforce; track performance through dashboards and report on inbound KPIs and efficiency gains.
• 📈 Contribute strategically to inbound playbook development, working with Enablement and Marketing to align messaging, cadences, and handover processes across regions.
  
  

• 🌍 Experience in sales development, inbound pipeline management, or demand generation, ideally with exposure to high-velocity SaaS environments.
• 👥 Demonstrated leadership and coaching ability, with a passion for developing early-career talent and fostering team motivation.
• 📊 Strong analytical mindset — comfortable working with data to drive decisions, identify bottlenecks, and improve conversion rates.
• 💬 Excellent communication and stakeholder management skills; you build alignment across teams and influence without authority.
• 🧭 Proven ability to balance strategy and execution — managing day-to-day performance while continuously improving processes.
• 🖥️ Proficiency with Salesforce, Gong, and other sales productivity tools; curiosity for leveraging technology to enhance efficiency.
  
  

• We build a product that makes a real difference — because selling something great is the best way to win customers.
• We put people first in every interaction, leading with empathy and expertise.
• Small, talented teams can achieve big things — that’s why we hire the best, give them the right environment, and reward them fairly.
  
  

• 💰 Competitive compensation, including equity in the company.
• 🌴 Generous vacation days so you can rest and recharge.
• 💊 Health perks such as private healthcare or gym allowance, depending on location.
• 🧩 "Flexible compensation plan" to help you diversify and increase your net salary.
• 🥳 Unforgettable TravelPerk events, including travel to one of our hubs.
• 💙 A mental health support tool for your well-being.
• 📒 Exponential growth opportunities.
• 🫶 VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice.
• 🌎 "Work from anywhere" in the world, allowance of 20 working days per year.
• 📚 IRL English and Spanish Lessons are held in the Barcelona office.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada20 oct.

.

Somos Sesé, un gestor integral de la cadena de suministro.

Ofrecemos a nuestros clientes soluciones integrales, digitales, sostenibles, innovadoras y eficientes para la cadena de suministro.

Somos la suma de un equipo de más 14.000 profesionales de 57 nacionalidades que, día tras día, se esfuerzan para dar el mejor servicio y la mayor dedicación.

Actualmente estamos seleccionando personal para incorporar en área de producción como JEFE/A DE EQUIPO DE CADENA DE MONTAJE.

¿Qué harás?

• Organizar turnos y gestión del personal.
• Formación del personal para el montaje en los puestos.
• Coordinación con el cliente para la entrega en plazo de los producciones solicitadas.
• Resolución de incidencias.
• etc
  
  

• Personal con disponibilidad horaria (actualmente horario partido).
• En 2026 turnos rotativos (mañana, tarde y noche)
• Vehículo propio.
  
  

• Experiencia mínima de 3 años en gestión de equipos
• Experiencia en sector automoción en cadenas de montaje
• Disponibilidad horaria
• Vehículo propio