About Shanti-Som Wellbeing Retreat

Shanti-Som Wellbeing Retreat is a boutique wellness retreat set in the peaceful hills of Andalucía, Spain.

With just 15 rooms, we offer an intimate and highly personalised experience focused on health, wellbeing, and inner balance.

More than a hotel, Shanti-Som is a true retreat, offering structured wellness programmes including weight loss, detox, yoga, Pilates, relaxation, and holistic wellbeing.

Through daily classes, meditation, guided hikes, spa treatments, and one-to-one nutritional and fitness guidance, our mission is to help guests unwind, reset, and achieve Shanti—inner peace—through a genuine and inspiring holistic experience.

Your Mission

As Reception Team Leader, you will be a key point of contact for the Shanti-Som experience, leading by example at the front desk and ensuring a warm, intuitive, and professional guest journey from arrival to departure.

This is a hands-on role focused on service excellence, coordination, and supporting the reception team through positive leadership and best practices.

Key Responsibilities

Bringing best practices to the reception team by identifying opportunities to improve workflows, communication, and guest service standards

Coordinating closely with Spa, Wellness, Housekeeping, and Food & Beverage teams to ensure smooth daily schedules and personalised guest experiences

Be the primary escalation point for guest feedback, requests, and concerns with professionalism, empathy, and efficiency

Maintaining high standards of organisation, attention to detail, and brand presentation at reception

Be the welcoming face for guests, ensuring each arrival feels like coming home

Manage check-ins, check-outs, reservations, and payments accurately and timely

Educate and inspire guests to explore the full range of treatments and services

Help maintain a calm, beautiful, and pristine space that reflects our high standards

Step in to support other departments as needed, including the Restaurant and Wellness centre.

What You Bring

A natural warmth and presence—someone who knows how to make people feel seen and supported

A deep care for cleanliness, comfort, and atmosphere

Confidence and clarity in communication

Flexibility and availability across mornings, evenings, and weekends

A love for learning and a genuine passion for health and wellbeing.

Requirements

Previous experience in hospitality, ideally in boutique hotels or wellness retreats

Fluent in English; additional languages are a plus

Confident with PMS and general administrative tools

Positive, adaptable, and guest-focused mindset

Own vehicle required (location not accessible by public transport).

Why Join Us?

Full-time permanent contract (40 hours/week) with rotating shifts

Immediate start

A calm and inspiring work environment surrounded by nature

Opportunities for growth and ongoing training

Being part of a close-knit, passionate team dedicated to guest wellbeing

Work in a breathtaking environment that feels more like a sanctuary than a workplace

Be part of a high-vibe, purpose-driven team that supports and uplifts each other

Build meaningful relationships with guests who deeply value what we do

Enjoy a culture that celebrates authentic human connection and joy in service

Application Process

If you are a warm, proactive person who loves creating meaningful guest experiences in a serene and purposeful environment, we would love to hear from you!

Interested candidates are invited to submit their resume to ******