Ofertes d'ocupació de Gerent d'Operacions a Barcelona

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada24 de juny

. SaaS Office

🚀 Customer Success Operations Manager

¿Y si las asesorías y las pymes pudieran dejar de invertir horas en tareas que no aportan valor y centrarse en hacer crecer sus negocios?

Ese es el futuro que estamos construyendo en Kabilio: una nueva forma de trabajar para asesorías, autónomos y pymes, apoyada por inversores internacionales y un equipo fundador con experiencia creando compañías de éxito.

Después de conseguir una gran adopción entre asesorías contables, damos el siguiente paso: acercar Kabilio también a sus clientes (pymes y autónomos) con un producto complementario que aporte valor a todo el ecosistema.

Para ello, estamos creando un modelo de relación digital, escalable y self-service que nos permita acompañar a miles de clientes de forma eficiente y personalizada.

Buscamos un/a Customer Success Operations Manager especializado/a en Scaled Customer Success que nos ayude a construir este modelo desde cero: diseñar journeys, crear experiencias digitales y convertir datos en acciones que ayuden a nuestros clientes a activar, adoptar y sacar el máximo partido de Kabilio.

Este no es un rol de Customer Success tradicional ni de gestión de cartera. Tampoco es un rol de soporte. Buscamos a alguien hands-on, con mentalidad de producto y crecimiento, que disfrute construyendo, experimentando y mejorando continuamente.

Trabajarás directamente con el Customer Success Lead y en colaboración estrecha con los equipos de Product Led Growth y Rev Ops.

📋 ¿Cuál será tu misión?

Tu objetivo será crear una experiencia de cliente escalable que acompañe a pymes y autónomos desde el primer contacto hasta convertirse en usuarios recurrentes y satisfechos.

En tu día a día:

• Diseñarás y ejecutarás el journey digital de activación, onboarding, conversión y adopción del segmento de Pymes/Autónomos.
• Crearás playbooks digitales, automatizaciones, lifecycle emails, webinars, office hours, bots y recursos de autoservicio.
• Analizarás datos de uso para entender comportamientos, detectar fricciones y encontrar oportunidades de mejora.
• Configurarás automatizaciones dentro de la plataforma de Customer Success.
• Trabajarás junto al Product Manager de PLG para mejorar la experiencia in-app y maximizar activaciones y re-engagement.
• Colaborarás con Producto y Soporte para crear contenidos útiles: centro de ayuda, FAQs y recursos educativos.
• Convertirás insights de clientes en aprendizajes accionables para influir en Producto.
• Ayudarás a mejorar métricas clave como la conversión de trial a pago y la finalización del onboarding.

🔎 ¿Qué buscamos en ti?

Buscamos a alguien que combine visión estratégica con capacidad de ejecución.

Idealmente tendrás:

• 3-5 años de experiencia en Customer Success a escala, Digital CS o roles similares.
• Experiencia construyendo modelos digitales y escalables.
• Background en SaaS B2B, especialmente en modelos self-service, pymes o alto volumen.
• Perfil analítico, estructurado y capaz de transformar datos complejos en acciones concretas.
• Mentalidad de experimentación: plantear hipótesis, probar, aprender y mejorar.
• Experiencia creando automatizaciones, campañas lifecycle, webinars, nudges, bots o recursos de autoservicio.
• Comodidad trabajando en entornos dinámicos donde las prioridades evolucionan rápido.
• Mentalidad startup: ownership, autonomía y foco en impacto.
• Español fluido y buen nivel de inglés.

Será un plus si tienes:

• Experiencia trabajando con herramientas como Vitally, ChurnZero, Custify o similares.
• Familiaridad trabajando con IA como Claude Co-work.
• Experiencia colaborando con equipos de Producto o Growth en entornos PLG.

💜 ¿Qué encontrarás en Kabilio?

• Salario competitivo: lo hablamos desde la primera conversación.
• Modelo híbrido: 3 días por semana en nuestra oficina de Barcelona.
• Beneficios flexibles mediante Cobee y seguro médico prácticamente sin coste.
• Contrato indefinido y herramientas para trabajar al mejor nivel.
• Un entorno donde las ideas cuentan y donde tu impacto se verá desde el primer día.

🎯 ¿Por qué unirte?

Porque aquí no vienes a mantener algo que ya existe: vienes a construir.

• Trabajarás en uno de los mercados con más potencial y menos digitalizados de España.
• Tendrás la oportunidad de crear desde cero el modelo de Scaled Customer Success de Kabilio.
• Colaborarás con equipos de Growth, Marketing, Producto y RevOps.
• Tus decisiones tendrán recorrido real: menos burocracia, más acción.
• El producto ya está validado, los clientes ya están ahí y ahora toca escalar.

Si te motiva construir experiencias digitales que realmente cambien cómo trabajan las personas, queremos conocerte.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada18 de juny

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Forvis Mazars Group SC is an independent member of Forvis Mazars Global, a leading global professional services network. Operating as an internationally integrated partnership in over 100 countries and territories, we specialise in audit, tax and advisory services.

As part of Forvis Mazars’ strategic move to create a centralized service to serve clients across Europe, we have created Global Compliance & Reporting service with teams, processes and technology that allows multinational groups to meet all its accounting, tax, payroll and legal obligations and commitments, both locally and internationally while having accurate information centralized and delivered from our Center of Excellence (CoE).

Role purpose

The Operations & Finance Manager role is a full-time position that keeps the Delivery Platform in Spain running smoothly day to day, ensuring that operations, administration, suppliers, facilities and supporting processes are well-organised, efficient and aligned with Group standards and local requirements. Alongside this, the role carries a defined finance remit, supporting accurate and timely financial processing, records and reporting for the Platform.

The role is predominantly operational, with operations forming the majority of the workload, complemented by a meaningful finance component. This blend gives the post-holder broad exposure to the running of the Delivery Platform while keeping it financially well-controlled. The balance between operations and finance may evolve over time according to the needs of the Platform and the capabilities of the post-holder.

The role reports locally to the Delivery Platform Leader, with a functional reporting line into the relevant Group functions for Delivery Platforms, and forms part of the wider Delivery Platform team supporting the Forvis Mazars group.

Reporting lines and governance

• Reports to: Delivery Platform Leader (Spain), with a functional reporting line to the relevant Group functions for Delivery Platforms
• Accountable for: smooth, well-organised and well-controlled day-to-day operations for the Spain Delivery Platform, together with accurate and timely financial processing, records and reporting
• Works closely with: the Delivery Platform Leader, HR, IT, QRM and Group Finance functions, and other Delivery Platform teams

Key responsibilities

1. Finance processing and reporting

• Process and record day-to-day financial transactions, including invoices, expenses, payments and intercompany charges
• Support accounts payable and accounts receivable activities, ensuring transactions are accurate, properly authorised and processed on time
• Assist with month-end and year-end close activities, including reconciliations and accruals
• Support the preparation of monthly, quarterly and annual financial reporting for the Delivery Platform
• Assist with payroll inputs and coordination with HR and external providers where required

2. Operations and day-to-day running

• Provide hands-on support to the day-to-day running of the Delivery Platform, ensuring smooth, well-organised and efficient operations
• Coordinate facilities, suppliers, procurement and contracts, including tracking spend, renewals and service levels
• Manage operational administration such as onboarding logistics, equipment, access and record-keeping, in coordination with HR and IT
• Maintain operational documentation, trackers and reporting that support the resilience and readiness of the Platform

3. Process, controls and continuous improvement

• Apply Group policies, controls and procedures across day-to-day operations and finance activities
• Help ensure operational and financial processes and approvals operate effectively and in line with the QRM-designed framework
• Identify and implement practical improvements to processes to increase efficiency and control
• Support a strong control culture without impeding effective delivery

4. Coordination, reporting and analysis

• Maintain operational dashboards, trackers and management information to support decision-making by the Delivery Platform Leader
• Prepare operational and performance reporting, flagging issues, variances and trends
• Provide data and supporting schedules for Group operational and financial reporting
• Support planning and monitoring of operational activity and costs against agreed targets and budgets

5. Budget, compliance and controls

• Support the preparation and monitoring of the Delivery Platform budget, tracking actual costs against budget and helping explain variances
• Support compliance with local tax, statutory and regulatory financial obligations, working with external advisors as needed
• Maintain accurate, complete and well-organised records and supporting documentation in line with Group and local requirements
• Escalate operational, control or financial issues promptly to the Delivery Platform Leader and relevant functional teams

6. Stakeholder support and collaboration

• Build effective working relationships with the Delivery Platform Leader, functional teams and Group functions
• Respond helpfully and promptly to queries from internal stakeholders and Member Firms relating to operations and finance
• Collaborate with other Delivery Platforms to share good practice and support consistency across the Group

Experience and profile

• Working knowledge of core finance processes (invoicing, expenses, reconciliations and basic reporting), with the confidence to own a defined finance remit

• Experience in an operations, administration or business-support role, ideally within a professional services or shared services environment
• Solid understanding of operational coordination, supplier and facilities administration, and supporting controls
• A relevant qualification in business administration, operations or finance (or progress towards one) is an advantage
• Fluent in Spanish and good working English, given the international Group context

Key competencies

• Organised, proactive and detail-focused, with a strong sense of ownership across both operations and finance
• Able to manage competing priorities and deadlines in a varied, hands-on role
• Clear and pragmatic communicator, comfortable working with people across functions and locations
• Reliable team player, flexible and willing to support a developing Delivery Platform
• Sound judgement, discretion and a commitment to high standards of control and compliance

Inclusion and Diversity

At Forvis Mazars we are committed to guaranteeing that in our recruitment processes no person will be discriminated against for reasons of gender, age, ethnicity or nationality, religious convictions, or sexual orient

ation.We believe in equal opportunities and we are committed to the inclusion of people with disabilities in the professional environment; for this reason, the incorporation of people with an accreditable disability equal to or greater than 33% will be positively valued.