Ofertes d'ocupació de Gerent d'Operacions a Barcelona

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada19 d’abr.

Excel Office PowerPoint

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Job Title

Operations Manager (English-speaking) - On-site - Fashion Industry MS01

Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Operations Manager in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What You Will Do In This Role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As An Operations Manager On Our Team, You Will

• Lead and support team of Supervisors
• Work on monitoring and improving KPIs and operational processes
• Monitoring and compliance with quality processes
• Managing and supervising team
• Optimization of work processes and staff productivity
• Collect metrics, analyze and report to Client when required
• Review dimensioning forecasts, carry out deviation and needs analysis
• Conduct regular coaching sessions as well as refresher training for Team Leaders to maintain product/tools knowledge and make them successful at their day-to-day work
• Lead supervisory meetings, coordinate leadership team actions, be a judge if no common agreements
• Understand client´s expectations and work towards them
• Be prepared to update daily, weekly, monthly, quarterly and year business reviews and be able to present them when required
  
  

Concentrix Is a Great Match If You

• Are proficient or bilingual in English
• Have a strong background in customer service and contact center environments
• Demonstrate excellent communication and listening skills
• Possess strong organizational and time management abilities
• Are self-motivated, proactive, and able to work independently
• Show empathy and a logical approach to problem-solving
• Have solid management skills and professional presentation
• Are proficient in Windows and MS Office, especially Excel and PowerPoint
• Are familiar with key service metrics like SLA, KPI, CSAT, and productivity
  
  

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s In It For You

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

• Full-time 39 hours/week permanent contract: Monday to Friday from 09:00 to 18:00
• Salary 22 400 euros gross/year + up to 5000 euros gross/year in bonus + Restaurant Ticket
• Central location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses
  
  

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1589360

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements

English (Required)

Time Type

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Apply Now

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada19 d’abr.

Teletreball Cloud Coumputing IoT

Canonical has opened management positions for exceptional Revenue Operations leaders to grow our global direct, alliance, channel partner and online sales. Our Revenue Operations teams analyse and drive interventions to maximise net customer retention, and lead robust, repeatable processes to plan, manage and deliver revenue.

As a Revenue Operations Manager you will partner with Canonical's executive team across sales, business development, customer success, marketing, product management, commercial systems, delivery, finance and legal and provide a focal point to drive improvements. This position requires an analytical approach, a keen eye for detail and the ability to drive process and system improvement.

Location: This role can be held remotely in EMEA time zones.

What your day will look like

• Deliver precise, scalable revenue operations for business through direct, indirect or online channels
• Develop and lead a team of revenue operations analysts in driving processes and providing daily operational support and enablement to sales teams and partners
• Drive Sales Engagement, Training/Enablement/Data Enrichment, Customer Relationship Management, Configure Price Quote, Analytics and Commissions
• Instrument, measure and improve processes across the entire revenue operations spectrum
• Deliver metrics and reporting to monitor and improve revenue operations effectiveness, including new leads, pipeline, velocity, sales productivity and renewals. Use this data to drive insight, manage territories and channels, improve productivity, and agree and implement actionable change with executive management through regular sales and business reviews.
• Oversee our sales technology and processes, driving automation and process improvements and partnering with our commercial systems engineering team to continuously improve business systems and integration
• Lead the introduction of new products, pricing, packaging and bundling through systems that are easy for sales and partners to navigate and quote
• Drive data quality, through order processing, new hire training, process documentation, reporting and data cleansing
• Lead and enhance our commercial review process for evaluating and steering sales and alliance opportunities
• Own the commission plan and lead the process for setting goals, evaluating and paying against that plan
  
  

What we are looking for in you

• An exceptional academic track record from both high school and university
• Undergraduate degree in a related field, or a compelling narrative about your alternative path
• Drive and a track record of going above-and-beyond expectations
• Experience operating in a senior leadership role, driving effectiveness of direct, channel and alliance partnerships, ideally within a similar technology subscription-based business
• Track record of providing insight through robust technology platforms, data, analytics, compensation systems and processes to deliver excellent revenue operations
• Deep understanding of working in a global, multicultural organisation including managing a team of direct reports remotely in different time zones
• A thoughtful systematic approach, skill in measuring, identifying and delivering systems and processes that ensure repeatable, scalable outcomes
• Comfort with commercial pressure, and the ability to put revenue teams under appropriate performance pressure
• Organisational skills and the ability to interact and work with stakeholders within all levels of the organisation
• Communication and negotiation skills to achieve buy-in to priorities from key stakeholders
• Fluent in business English (written and spoken)
• Willingness to travel internationally up to 4 times a year for company events
  
  

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada18 d’abr.

Teletreball Cloud Coumputing IoT

Canonical has opened management positions for exceptional Revenue Operations leaders to grow our global direct, alliance, channel partner and online sales. Our Revenue Operations teams analyse and drive interventions to maximise net customer retention, and lead robust, repeatable processes to plan, manage and deliver revenue.

As a Revenue Operations Manager you will partner with Canonical's executive team across sales, business development, customer success, marketing, product management, commercial systems, delivery, finance and legal and provide a focal point to drive improvements. This position requires an analytical approach, a keen eye for detail and the ability to drive process and system improvement.

Location: This role can be held remotely in EMEA time zones.

What your day will look like

• Deliver precise, scalable revenue operations for business through direct, indirect or online channels
• Develop and lead a team of revenue operations analysts in driving processes and providing daily operational support and enablement to sales teams and partners
• Drive Sales Engagement, Training/Enablement/Data Enrichment, Customer Relationship Management, Configure Price Quote, Analytics and Commissions
• Instrument, measure and improve processes across the entire revenue operations spectrum
• Deliver metrics and reporting to monitor and improve revenue operations effectiveness, including new leads, pipeline, velocity, sales productivity and renewals. Use this data to drive insight, manage territories and channels, improve productivity, and agree and implement actionable change with executive management through regular sales and business reviews.
• Oversee our sales technology and processes, driving automation and process improvements and partnering with our commercial systems engineering team to continuously improve business systems and integration
• Lead the introduction of new products, pricing, packaging and bundling through systems that are easy for sales and partners to navigate and quote
• Drive data quality, through order processing, new hire training, process documentation, reporting and data cleansing
• Lead and enhance our commercial review process for evaluating and steering sales and alliance opportunities
• Own the commission plan and lead the process for setting goals, evaluating and paying against that plan
  
  

What we are looking for in you

• An exceptional academic track record from both high school and university
• Undergraduate degree in a related field, or a compelling narrative about your alternative path
• Drive and a track record of going above-and-beyond expectations
• Experience operating in a senior leadership role, driving effectiveness of direct, channel and alliance partnerships, ideally within a similar technology subscription-based business
• Track record of providing insight through robust technology platforms, data, analytics, compensation systems and processes to deliver excellent revenue operations
• Deep understanding of working in a global, multicultural organisation including managing a team of direct reports remotely in different time zones
• A thoughtful systematic approach, skill in measuring, identifying and delivering systems and processes that ensure repeatable, scalable outcomes
• Comfort with commercial pressure, and the ability to put revenue teams under appropriate performance pressure
• Organisational skills and the ability to interact and work with stakeholders within all levels of the organisation
• Communication and negotiation skills to achieve buy-in to priorities from key stakeholders
• Fluent in business English (written and spoken)
• Willingness to travel internationally up to 4 times a year for company events
  
  

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.