• World leading manufacturer company in metal / packaging sector
• Customer Service & Sales Support Manager

¿Dónde vas a trabajar?

World leading manufacturer company in metal / packaging sector with south Europe HQ in La Rioja.

Descripción

Reporting to the Sales Support Director for Europe;

• Act as a strategic partner to the Director, on all matters related to client retention, service excellence, and customer experience.
• Develop and implement enterprise-wide customer service strategies to address client challenges, streamline support workflows, and enhance overall customer satisfaction.
• Measure and monitor the efficiency and effectiveness of existing customer service procedures and client facing policies.
• Provide immediate and effective solutions to acute client issues, such as service requests, complaints, and product inquiries.
• Support the implementation of strategic commercial goals through customer service activities, including CRM management, client data analysis, and service process optimization.
• Develop, align, and coordinate Sales Support team (7 people) in Cluster South to ensure consistent, high-quality service across all locations.
• Implement and serve as an ambassador for the company values, particularly in all client interactions.
• Support the onboarding and training of high-level Sales Coordinators in the Cluster South region.
• Provide support on client-facing agreements and assist with the resolution of customer disputes.

¿A quién buscamos (H/M/D)?

The final candidate will fit with:

• Education: Higher education in Business Administration, communications, or a related field.
• Solid, working knowledge of customer service operations, CRM systems, SAP and client support processes
• Experience: A minimum of 5 years of progressively increasing experience in customer service or support roles, preferably within an international environment.
• Management: At least 4 years in a customer service or team leadership position.
• Strong analytic, communication and interpersonal skills
• Able to drive ambitious customer satisfaction goals and act as a change agent for service quality
• The ability to use logic and reasoning to solve problems effectively
• High integrity and the ability to maintain confidentiality regarding customer data and sensitive issues is a must.
• Languages: Bilingual or fluent in Spanish is a must. High level of English is a must (min C1).

¿Cuáles son tus beneficios?

Permanent position in a solid and leading company.