ABOUT THE ROLE

This role is part of the Customer Service team for the Iberia region and is focused on delivering a high-quality service to customers while ensuring efficient order management and coordination with internal and external stakeholders. The position plays a key role in ensuring customer satisfaction, operational accuracy, and compliance with service level agreements, contributing to the overall performance of the Iberia business.

WHAT ARE YOU GOING TO DO?

• Manage customer orders from receipt to delivery, ensuring accuracy and timeliness
• Act as the main point of contact for customers in the Iberia region
• Coordinate with internal departments such as sales, logistics, supply chain, and finance
• Monitor order status, deliveries, and potential incidents, proactively communicating with customers
• Handle claims, incidences, and customer queries, ensuring proper resolution
• Ensure compliance with internal processes, customer requirements, and agreed service levels
• Maintain updated and accurate information in internal systems
• Support continuous improvement initiatives within the Customer Service function

WHAT DO YOU BRING?

• Previous experience in Customer Service, Order Management, or a similar role
• Customer-oriented mindset with strong communication skills
• Good organizational skills and attention to detail
• Ability to work collaboratively in a team environment
• Comfortable working with ERP systems and MS Office tools
• Proactive attitude and problem-solving skills
• English is a plus

WHAT DO WE OFFER?

• A 6-month contract (3+3) within an international and dynamic environment
• A structured onboarding and continuous support from the team
• Rotating shifts with clear scheduling, 9.00 to 17.30 – 10.30 to 19.00.
• Compensation for worked public holidays in line with the collective agreement
• Opportunity to gain experience in a regional role within the Iberia organization
• A collaborative work environment focused on continuous improvement and customer satisfaction