Ofertes d'ocupació de Analista de Negoci a Barcelona

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada7 de març

. TSQL Cloud Coumputing Jira Power BI Salesforce

En Scalian seguimos apostando por la innovación y la tecnología al servicio de la experiencia del cliente. Buscamos un/a Business Analyst orientado a customer service para liderar la evolución de soluciones de atención al cliente, conectando las necesidades del negocio con el desarrollo tecnológico más avanzado.

🚀 ¿Qué harás?

Serás el/la responsable de impulsar la hoja de ruta del área de Customer Service, equilibrando el mantenimiento (RUN) con la transformación (TRANSFORM) de los proyectos del cliente.

Tu día a día incluirá:

• Gestión y priorización: definir el roadmap, priorizar iniciativas y hacer seguimiento end-to-end.
• Definición funcional: traducir las necesidades del área en requerimientos claros para los equipos técnicos y validar las entregas mediante UAT.
• Análisis y mejora continua: interpretar KPIs clave (automatización, satisfacción, tiempos) para proponer mejoras de alto impacto.
• Innovación: utilizar herramientas de IA Generativa para optimizar procesos internos y agilizar tu propio trabajo.

💻 Trabajarás con soluciones punteras como:

• IRIS, asistente virtual basado en IA Generativa.
• Salesforce Service Cloud y CRM Analytics.
• Talkdesk para el canal voz.
• Jira y Confluence para la gestión ágil de proyectos.

💡 Requisitos mínimos:

• Formación en Ingeniería Informática, Telecomunicaciones o similar.
• Más de 2 años de experiencia en proyectos de IA Conversacional (chatbots, voicebots, asistentes virtuales).
• Experiencia en Customer Service y como Business Analyst, Functional Analyst o Product Owner.
• Familiaridad con KPIs y métricas de rendimiento.
• SQL avanzado.
• Dashboarding con Salesforce CRM Analytics, Power BI o Looker.
• Jira y Confluence.
• Nivel intermedio/avanzado de inglés.

Si te entusiasma la tecnología, la IA y la mejora continua de la experiencia del cliente, ¡te estamos esperando!

👉 Aplica ahora y forma parte de la transformación digital.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada6 de març

Teletreball . Agile TSQL Excel Power BI

Who are we?

ActioGlobal is the agency that transforms leading organizations all over the world to shape the future of work. Since 2004, we partner with top leaders in their industries to disrupt organizational cultures and achieve high impact at accelerating speed, such as Pepsico, Unilever, Nestlé, Danone, Siemens, BASF, Adevinta, Canon, etc.

We don't consult.

We Change How Work Is Done.

Our clients are not looking for fluffy workshops, endless post-it notes, or trendy methodologies, they want a new way of working that delivers results. Without excuses.

Your Role & Responsibilities

• Support data analysis for consultancy projects: collecting, cleaning, visualizing, and interpreting information.
• Draft reports and insights that serve as the backbone for client and internal decision-making.
• Get hands-on with product development, collaborating on definition, validation, and testing.
• Gather and document functional requirements alongside stakeholders, translating business needs into concrete, actionable criteria.
• Help prioritize the backlog and write user stories and acceptance criteria.
• Map out and structure internal processes, including as-is / to-be mapping when needed.
  
  
  

• Final-year students or recent graduates in Business Administration, Economics, Engineering, or Mathematics.
• Solid command of Excel / Google Sheets.
• Bonus points for experience or knowledge in Power BI and SQL.
• Analytical mindset, sharp attention to detail, and a results-driven attitude.
• Structured thinking: You can navigate ambiguity by asking the right questions.
• Proactive tech learner: Youre comfortable in agile environments where AI is part of the daily workflow.
• Strong communication skills: You can synthesize complex info into clear, written takeaways.
• Self-organized: Youre effective at working remotely and managing your own time.
• Advanced English level.
  
  
  

• You'll be part of a high-performance, highly synced team with a genuine hunger for continuous learning.
• Launch your career in a boutique transformation agency with global impact.
• Immerse yourself in cutting-edge tech that is disrupting how companies like PepsiCo, Danone, and Ametller work.
• Direct mentoring and constant support from a world-class team.
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada16 de febr.

Teletreball Agile Google Analytics

• Proyecto estable como BUSINESS ANALYST
• Formarás parte de un ecosistema de Talento Tecnológico

¿Dónde vas a trabajar?

Page Consulting Tech Solutions, es el área de PageGroup especializada en la realización de proyectos IT en clientes, ofreciendo una amplia variedad de soluciones tecnológicas a medida con la flexibilidad y agilidad requerida. (https://www.michaelpage.es/seleccion-personal/technology-consulting)

Descripción

• Collaborate with the Product Owner to gather, analyze, and document business and product requirements.
• Translate business objectives into clear user stories and acceptance criteria.
• Facilitate discussions to align stakeholders on priorities, scope, and user stories.
• Support backlog prioritization based on value, impact, and strategic goals.
• Identify opportunities to optimize business processes and support their implementation.
• Assist in defining and maintaining Lean-Agile metrics and KPIs to enable continuous improvement and transparent reporting.
• Identify and document potential risks within the product area and propose countermeasures in collaboration with relevant departments (e.g., Legal, Data Privacy).
• Ensure product operations meet customer needs and that new requirements are smoothly integrated into ongoing development.
• Promote a data-driven mindset by enabling stakeholders and team members to access, analyze, and leverage user data.

¿A quién buscamos (H/M/D)?

• 2-3 years of experience as a Business Analyst or Product Analyst working in agile environments.
• Strong analytical and problem-solving skills with high attention to detail.
• Hands-on experience with web and user behavior analytics tools such as Google Analytics, Adobe Analytics, or similar, with a solid understanding of data layers.
• Knowledge of data visualization and reporting tools, such as Google Looker Studio.
• A collaborative mindset with the ability to work effectively in cross-functional teams.
• Fluent English (C1 level or higher).

¿Cuáles son tus beneficios?

• Contrato indefinido con Page Tech Solutions
• Hibrido en Barcelona.
• Formación continua para desarrollar tu talento
• Beneficios sociales y plan de retribución flexible.
• Compensación de gastos de teletrabajo.
• Plan de carrera en un ecosistema de talento tecnológico