Ofertes d'ocupació per a Atenció al client a Barcelona

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada7 de març

Teletreball .

Happy Mammoth is a fast-growing natural supplements business selling across Australia, EU and the United States. We specialize in formulating, producing and marketing gut, digestive and microbiome and natural supplements, designed to help our clients make long-lasting positive health changes and start living very full lives again.

We are looking for an experienced Customer Service Supervisor to lead and scale our remote support team across Australia, Europe, and the USA.

This is a fully remote position.

What We Offer

• Competitive salary
• PTO
• Work from anywhere
• A driven, collaborative, and passionate global team
• The opportunity to build and optimize a high-performing support function
  
  

Key Responsibilities

• Lead, coach, and develop a remote team of Customer Service Agents
• Monitor and improve KPIs (CSAT, response times, resolution rates, retention, resell performance)
• Manage escalations and ensure consistently high-quality customer interactions (phone, chat, email, social)
• Oversee daily operations within our CRM (e.g., Zowie or similar platforms)
• Optimize workflows, automation, knowledge bases, templates, and SOPs
• Supervise order management in Shopify and fulfillment systems
• Oversee social media moderation and community engagement
• Collaborate cross-functionally to improve customer experience and operational efficiency
  
  

What We’re Looking For

• Proven experience leading or mentoring a customer support team
• Experience managing remote teams across time zones
• Strong hands-on experience with CRMs such as Zowie or similar customer support platforms, including workflow management and reporting
• Solid knowledge of Shopify and eCommerce operations
• KPI-driven, detail-oriented, and systems-focused
• Confident communicator in written and spoken English
• Proactive leader who thrives in a fast-paced, scaling environment
• Interest in natural health is a plus
  
  

If you’re passionate about leadership, operational excellence, and delivering exceptional customer experiences at scale, we’d love to hear from you.

Please submit your CV in English. Applications submitted in other languages will not be considered.

Powered by JazzHR

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• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada4 de març

.

About Uplift

Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.

⭐About Our Client

Our client is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Their Demand-Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. They are seeking a skilled and experienced Customer Success Manager to join their dynamic team and contribute to their continued success.

As a Customer Success Manager, you will help grow revenue and drive platform adoption through strategic account management and strong client relationships. Working closely with Sales and Media Buying teams, youll support clients in achieving their business goalsguiding them through platform onboarding, DSP strategy, optimization, and ongoing success. Youll play a key role in integrating the platform into their digital strategy.

**The role is based in Barcelona (hybrid model with an employee contract). We are also open to considering candidates from other European countries under a remote and contractor model.

Requirements

Responsibilities:

• Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience
• Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization
• Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns
• Educate clients on new platform features, DSP partners, services, and relevant practices
• Educate and grow the programmatic buying knowledge of clients.

Qualifications:

• Experience in advertising technology or a related field
• Solid experience in a DSP/programmatic work environment
• Ability to adapt quickly to a rapidly changing technology environment
• Ability to learn complex software applications and thrive in a fast-paced, digital environment
• Excellent written and verbal communication, organizational, & time management skills
• A passion for achieving higher levels of growth and development
• Ability to assist, manage and abide by clients needs and work with complaints in a concise and respectful manner
• Comfortable working with multiple clients and accounts at a time across a diverse set of industries
• Ability to analyze and interpret significant amounts of data

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada4 de març

Experiencia del cliente Operaciones Multitarea Retención de clientes Reservas de ocio Tecnología inmobiliaria Operaciones sobre el terreno

En Flaternity no solo alquilamos habitaciones; diseñamos la experiencia de aterrizar en una nueva ciudad. Gestionamos más de 210 hogares inteligentes en Barcelona y Valencia, combinando el coliving con una obsesión: la tecnología. Usamos la automatización para eliminar lo aburrido y centrarnos en lo que importa: las personas. Estamos creciendo rápido y buscamos a alguien que quiera ensuciarse las manos y crecer con nosotros.

Tu reto: ¿Qué harás en el día a día?

Buscamos a una "navaja suiza". Alguien que disfrute tanto cerrando una venta por WhatsApp como optimizando un flujo de trabajo.

• Ventas y Bookings: Serás el primer contacto. Tu meta es que no se escape ni un lead y, sobre todo, que el overbooking no exista en nuestro vocabulario. Coordinarás calendarios con precisión quirúrgica.
• Field Operations (Hands-on): Harás visitas a las propiedades. No solo muestras habitaciones, vendes un estilo de vida.
• Cerebro Operativo: Mantendrás ClickUp impecable. Si algo se repite dos veces, nos ayudarás a pensar cómo automatizarlo con n8n.
• Customer Happiness: Resolverás dudas y "fuegos" diarios con una sonrisa y soluciones rápidas.

¿Eres tú la persona que buscamos?

• Eres Quick on your feet: Si surge un problema, ya estás pensando en la solución antes de terminar de leerlo. No esperas instrucciones, tomas la iniciativa.
• Idioma: inglés es fluido, español es un plus.
• Multitasking Pro: Puedes saltar de una visita presencial a gestionar 5 chats de reserva sin perder el hilo ni el detall
• Resourceful (es un plus): Se te da bien la tecnlogia. No necesitas ser programador, pero si te dan una herramienta nueva (ClickUp, Zapier, n8n).

¿Qué ofrecemos?

• Formar parte del núcleo de una Proptech en plena expansión.
• Un entorno donde tus ideas de mejora y automatización se implementan de verdad.
• Crecimiento real: aquí no vienes a calentar una silla, vienes a aprender cómo se escala un negocio inmobiliario tecnológico.

• Nivell d'experiència---
• Tipus de contracteA temps parcial
• Publicada4 de març

Teletreball .

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.,

Assist with travel bookings, changes, cancellations, and special requests.,

Provide accurate information about destinations, travel documents, and agency policies.

Follow up with clients to confirm trip details and satisfaction.,

Handle concerns or complaints with empathy and problem-solving skills.,

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
  
  
  

Perks

• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.
  
  
  

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you.

Apply today and start your journey with Effortless Travel Solutions!

• Nivell d'experiència---
• Tipus de contracteFreelance
• Publicada4 de març

Teletreball . Salesforce Office

At MiiN Cosmetics, we are pioneers in bringing the best of Korean beauty to Europe. Our passion for K-Beauty drives everything we do, from offering high-quality products to creating a unique and immersive shopping experience.

We’re looking for a Customer Care Assistant who is eager to learn, proactive, and interested in customer experience, digital tools, and innovation. You’ll support the Customer Care team in ensuring every interaction with our community reflects the voice and values of our brand.

This internship is a great opportunity to gain hands-on experience in customer service, e-commerce operations, and AI-powered support tools.

You'll be the primary point of contact for our customers, managing inquiries, solving problems, and ensuring a seamless experience across all touchpoints. You'll handle a wide range of tasks, from day-to-day support to contributing to strategic improvements that enhance our service and strengthen our customer relationships.

Please Note

• This is a full-time position.
• Our Customer Care Assistant will be based in Barcelona.
• Full presential in the office (no remote option posible).
  
  

What will your responsibilities be?

Responsibilities

As our Customer Care Assistant, you will be on the front lines, managing a wide range of tasks to ensure customer satisfaction and support our operational efficiency. Your key responsibilities will include:

Customer Communication & Support

• Oversee customer reviews on platforms like Trustpilot and Google, aiming to boost ratings through improved customer satisfaction.
• Respond to customer inquiries via email, chat, and phone, ensuring a friendly and solution-oriented experience.
• Manage customer requests for returns and coordinate with Warehouse and E-commerce Teams to resolve issues related to orders, missing products, and stock.
  
  

Chatbot

• Support the optimization and improvement of our website chatbot, helping update answers, identify gaps, and improve user experience.
• Collaborate in reviewing recurring customer questions to improve automated responses.
• Gain exposure to how AI tools are used to enhance customer service efficiency.
  
  

Customer Insights & Strategy

• Analyze trends and customer feedback to identify opportunities for improvement in products, services, and processes.
• Regularly report insights gained from customer interactions to relevant departments to inform product development and marketing strategies.
• Design strategies to enhance the customer experience and lead department projects to improve service and integrate new technological tools for better communication.
  
  

Process Optimization & Collaboration

• Continuously review and optimize customer service workflows to enhance efficiency and reduce response times, exploring and implementing automation tools for repetitive tasks.
• Collaborate with departments like Marketing, Product Development, and IT to integrate customer feedback and ensure customer care efforts align with sales promotions and other initiatives.
• Support the management and analysis of customer loyalty programs to enhance customer retention and satisfaction.
  
  

Requisitos mínimos

What are we looking for?

• Recently graduated in a relevant field (such as customer service, business, communication, retail, or similar).
• Fluency in English and Spanish; French or Italian is a plus.
• Strong interest in customer experience and digital environments.
• A high degree of flexibility to adapt to evolving customer needs and unforeseen challenges.
• Excellent verbal and written communication skills with a people-first approach.
• Strong ability to manage and resolve complex or escalated customer issues.
• Willingness to work rotating shifts, including evenings and weekends.
  
  

What will make your profile stand out?

• Experience with customer loyalty programs.
• Knowledge of AI use, especially in relation to managing and optimizing the website chatbot.
• Experience or knowledge of cosmetics would be an advantage in order to provide users with good advice.
• Experience with process optimization, CRM tools or Salesforce.
• Proven ability to handle crisis communication and manage escalated customer issues.
• Proficiency in French and/or Italian is a strong plus.
  
  

What do we offer?

• Be part of a fast-growing company in the heart of Barcelona.
• Immediate incorporation.
• Vibrant work environment with opportunities for growth and professional development alongside a multicultural, dynamic, and innovative team.
• Access to professional training programs.
• Exclusive discounts on MiiN products.
• Competitive private health insurance options.
  
  

If you identify with our vision of turning skincare into an art and are ready to be a key player in our customer experience, we want to hear from you! Submit your application and let's glow together.🌟

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada4 de març

. Office

SantéVet es el líder del mercado de seguros de salud para animales de compañía en Francia y Bélgica, con presencia en Alemania, Italia y España.

Fundada en Lyon en 2003, hoy somos un equipo de 450 personas repartidas entre Lyon, Lille, Barcelona, Milán y Fráncfort.

Ofrecemos soluciones sencillas y completas de seguros para mascotas —cobertura de enfermedades, accidentes y prevención— a través de nuestras marcas: SantéVet, Bulle Bleue y Jim & Joe.

Si te apasionan los animales 🐶🐱 y el trato con las personas, ¡esta oportunidad es para ti!

🎯 Tu misión

💬 Atención al Cliente

• Atender y gestionar consultas, dudas e incidencias con empatía y eficiencia.
• Interactuar con clientes vía teléfono, email y chat.

📂 Gestión de Reclamaciones

• Tramitar reclamaciones según nivel de severidad.
• Coordinar con los distintos interlocutores internos para ofrecer soluciones ágiles.

💳 Gestión de Impagos

• Contactar con clientes con pagos pendientes.
• Negociar soluciones que favorezcan la recuperación de cuotas.

🔄 Retención de Clientes

• Realizar campañas de llamadas a clientes que han solicitado la baja.
• Aplicar argumentación comercial orientada a la fidelización.

🚀 Mejora Continua

• Detectar oportunidades de mejora en procesos.
• Proponer soluciones que aumenten la eficiencia y la satisfacción del cliente.

🧩 ¿Qué buscamos?

✔️ Experiencia mínima de 3 años en Customer Service

✔️ Nivel fluido de español. Italiano y/o alemán deseable

✔️ Excelentes habilidades de comunicación escrita y verbal

✔️ Empatía y paciencia en situaciones diversas

✔️ Capacidad para trabajar en entornos dinámicos y multitarea

✔️ Manejo de herramientas Office / Google

✔️ Perfil proactivo, orientado a cliente y objetivos

⭐ Valorable experiencia en reclamaciones, retención y/o impagos

🎁 ¿Qué ofrecemos?

✨ Contrato indefinido

✨ Jornada completa de lunes a viernes

✨ Salario competitivo + plan de variables

✨ Modelo híbrido

✨ Oficina céntrica en Barcelona (excelente conexión en transporte público)

✨ ¡Pet friendly! 🐾 Puedes traer tu mascota

✨ Seguro médico incluido

✨ Ticket restaurante

✨ Bono transporte

✨ 23 días laborables de vacaciones

✨ Medio día extra libre por tu cumpleaños 🎂

¿Por qué SantéVet?

📊 96% de nuestros empleados están satisfechos

⚖️ 98% valoran la conciliación vida personal-profesional

🌟 95% destacan el buen ambiente

🤝 96% recomiendan trabajar en SantéVet

En SantéVet celebramos la diversidad y fomentamos un entorno inclusivo donde puedas ser tú mismo/a. No discriminamos por motivos de raza, religión, género, orientación sexual, edad, discapacidad u origen.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada3 de març

. Office

SantéVet es el líder del mercado de seguros de salud para animales de compañía en Francia y Bélgica, con presencia en Alemania, Italia y España.

Fundada en Lyon en 2003, hoy somos un equipo de 450 personas repartidas entre Lyon, Lille, Barcelona, Milán y Fráncfort.

Ofrecemos soluciones sencillas y completas de seguros para mascotas —cobertura de enfermedades, accidentes y prevención— a través de nuestras marcas: SantéVet, Bulle Bleue y Jim & Joe.

Si te apasionan los animales 🐶🐱 y el trato con las personas, ¡esta oportunidad es para ti!

🎯 Tu misión

💬 Atención al Cliente

• Atender y gestionar consultas, dudas e incidencias con empatía y eficiencia.
• Interactuar con clientes vía teléfono, email y chat.
  
  

📂 Gestión de Reclamaciones

• Tramitar reclamaciones según nivel de severidad.
• Coordinar con los distintos interlocutores internos para ofrecer soluciones ágiles.
  
  

💳 Gestión de Impagos

• Contactar con clientes con pagos pendientes.
• Negociar soluciones que favorezcan la recuperación de cuotas.
  
  

🔄 Retención de Clientes

• Realizar campañas de llamadas a clientes que han solicitado la baja.
• Aplicar argumentación comercial orientada a la fidelización.
  
  

🚀 Mejora Continua

• Detectar oportunidades de mejora en procesos.
• Proponer soluciones que aumenten la eficiencia y la satisfacción del cliente.
  
  

🧩 ¿Qué buscamos?

✔️ Experiencia mínima de 3 años en Customer Service

✔️ Nivel fluido de español. Italiano y/o alemán deseable

✔️ Excelentes habilidades de comunicación escrita y verbal

✔️ Empatía y paciencia en situaciones diversas

✔️ Capacidad para trabajar en entornos dinámicos y multitarea

✔️ Manejo de herramientas Office / Google

✔️ Perfil proactivo, orientado a cliente y objetivos

⭐ Valorable experiencia en reclamaciones, retención y/o impagos

🎁 ¿Qué ofrecemos?

✨ Contrato indefinido

✨ Jornada completa de lunes a viernes

✨ Salario competitivo + plan de variables

✨ Modelo híbrido

✨ Oficina céntrica en Barcelona (excelente conexión en transporte público)

✨ ¡Pet friendly! 🐾 Puedes traer tu mascota

✨ Seguro médico incluido

✨ Ticket restaurante

✨ Bono transporte

✨ 23 días laborables de vacaciones

✨ Medio día extra libre por tu cumpleaños 🎂

¿Por qué SantéVet?

📊 96% de nuestros empleados están satisfechos

⚖️ 98% valoran la conciliación vida personal-profesional

🌟 95% destacan el buen ambiente

🤝 96% recomiendan trabajar en SantéVet

En SantéVet celebramos la diversidad y fomentamos un entorno inclusivo donde puedas ser tú mismo/a. No discriminamos por motivos de raza, religión, género, orientación sexual, edad, discapacidad u origen.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada1 de març

. Fintech Office

Junior Early Growth Specialist - English Market

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

As a Junior Activation & Upsell Specialist (Junior Early Growth Specialist), you are the critical link between a new merchant signing up and becoming a thriving member of the SumUp ecosystem. This is a dynamic role where you will act as a partner to small business owners, ensuring they have the right tools—from card readers to our Business Account—to succeed from day one.

You will sit at the intersection of Onboarding, Activation, and Sales, focusing on driving product adoption and identifying growth opportunities within our newly acquired merchant base. This role is designed for a high-energy individual who is motivated by targets and eager to launch a career in Fintech.

What you’ll do:

• Drive Merchant Activation: Proactively reach out to new merchants to guide them through their first transactions and ensure a seamless start with the SumUp platform.
• Consultative Upselling: Analyze merchant profiles to recommend and sell additional SumUp products (such as the Business Account, Invoicing, or advanced hardware) that fit their specific business needs.
• Outbound Engagement: Execute high-volume outbound calling campaigns to activate accounts and re-engage merchants who haven't yet realized the full potential of our ecosystem.
• Hit Growth Targets: Consistently meet and exceed monthly activation and upsell KPIs, directly impacting company revenue and your own commission-based earnings.
• Feedback Loop: Act as the "voice of the customer," sharing insights from your direct merchant interactions with the Product and Marketing teams to improve the user journey.
  
  

What we’re looking for:

• Previous experience in onboarding, customer support, SDR or roles with strong outbound exposure
• Comfort with high-volume outbound calls
• Excellent verbal and written proficiency in English
• Proven track record of consistently meeting or exceeding KPIs.
  
  

Why you should join SumUp:

🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup

🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

🥗 Restaurant tickets (Edenred)

📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education

🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp

🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada28 de febr.

. TSQL Power BI Tableau Office

Adwake is a tech-enabled services company powered by Entravision. At Adwake, we place cutting-edge technology and quality service at the heart of our approach to effectively find, connect and engage with your ideal customer across every screen.

We are looking for a detail-oriented BI / Analytics Specialist to turn our vast data streams into actionable intelligence. As the architect of our reporting ecosystem, you will ensure that every department has the insights they need to make winning decisions. If you love building elegant dashboards and hunting for patterns in data, you belong at Adwake.

Your Mission: Your mission is to provide a "single source of truth" for the company. You will take full ownership of our reporting tools (Looker/Tableau), maintain our CRM dashboards, and play a critical role in protecting our ecosystem through advanced fraud analysis.

Key Responsibilities

• Reporting Excellence: Design, build, and maintain sophisticated dashboards in Looker, Tableau, or similar BI tools.
• CRM Ownership: Take the lead on CRM dashboard maintenance, ensuring data integrity and usability for the Sales and Growth teams.
• Fraud Analysis: Develop and implement models to detect and mitigate fraudulent activity within our traffic and user base.
• Data Consultation: Act as an internal consultant, helping teams translate business questions into data queries.
• Process Automation: Streamline data collection and reporting processes to increase company-wide efficiency.
  
  

Skills And Requirements

• 3-5+ experience in a Business Intelligence or Data Analyst role.
• Expertise in BI tools (Looker, Tableau, or PowerBI) and advanced SQL.
• Experience with fraud detection or anomaly analysis in a digital or mobile environment.
• Strong understanding of CRM structures and data hygiene.
• Ability to communicate complex technical findings to non-technical stakeholders.
• Strong organizational skills and attention to detail.
• Exceptional English skills (C1 level), both written and spoken.
  
  

⚠️ Please submit your CV in English to be considered for this role.

What We Offer

🚀 Exciting challenges and opportunities for growth

🥘 Ticket Restaurant

🧘🏼♀️ Wellbeing and gym membership

🍉 Breakfast, Fruit & Snacks at the office

🥳 Monthly team Events

🏆 Work Anniversary Celebrations

🎁 Gift Cards for special occasions

🌟 Referral Program

💻 Hybrid work format, combining remote and in-office work twice a week