Ofertes d'ocupació per a Recursos Humans a Barcelona

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada29 de jul.

Desde Mur&Partners ofrecemos posición como Director/a de RRHH para una empresa del sector servicios líder de su mercado.

Misión

La misión principal del rol será la de consolidar las bases del departamento de Recursos Humanos de la compañía, diseñar y consensuar con Dirección General el plan estratégico del área de Personas e implementar las mejoras necesarias para tener una óptima Propuesta de Valor al Empleado global. Será clave desempeñar un nexo entre el área de Recursos Humanos y negocio, asegurando que las iniciativas de talento, políticas y procesos estén alineadas con los valores y objetivos de la organización.

Responsabilidades principales

- Crear el plan de Atracción de Talento a nivel de compañía.

- Análisis de las necesidades formativas del personal.

- Creación e implementación del Plan de Formación y Desarrollo de empleados.

- Diseño y coordinación del Plan de Carrera de la mano de los responsables de cada área.

- Definición y desarrollo del plan estratégico del departamento.

- Elaboración y control del presupuesto de Recursos Humanos.

- Diseñar el documento de reporting a Dirección General con los KPIs correspondientes al área.

- Establecimiento de un programa de objetivos y un sistema de Evaluación de Desempeño.

- Análisis del clima laboral y de la experiencia del empleado.

- Implementación de acciones de mejora del Employee Experience con el objetivo de reducir la rotación.

- Revisión e implementación de las metodologías y procedimientos de las áreas de su departamento.

- Supervisión de las funciones y del desempeño de su equipo.

- Colaboración, junto con el departamento de Marketing, en el plan de Comunicación Interna, RSC y las actividades de cohesión del equipo.

- Velar por el cumplimiento de la normativa en materia de Legislación Laboral, Prevención de Riesgos Laborales, Plan de Igualdad, Sistema de Retribución e incentivos, Protección de Datos, entre otros.

- Representar a la empresa en eventos relacionados con la atracción del talento y el employer branding.

- Establecer una relación de confianza con los líderes de la empresa, brindándoles asesoría en temas relacionados con el personal.

- Análisis del clima laboral y de la experiencia del empleado.

- Implementación de acciones de mejora del Employee Experience con el objetivo de reducir la rotación.

- Revisión e implementación de las metodologías y procedimientos de las áreas de su departamento.

- Supervisión de las funciones y del desempeño de su equipo.

- Colaboración, junto con el departamento de Marketing, en el plan de Comunicación Interna, RSC y las actividades de cohesión del equipo.

- Velar por el cumplimiento de la normativa en materia de Legislación Laboral, Prevención de Riesgos Laborales, Plan de Igualdad, Sistema de Retribución e incentivos, Protección de Datos, entre otros.

- Representar a la empresa en eventos relacionados con la atracción del talento y el employer branding.

- Establecer una relación de confianza con los líderes de la empresa, brindándoles asesoría en temas relacionados con el personal.

- Colaborar de manera estrecha con los directivos en sus relaciones con los empleados, y asesorarles en lo relativo a la manera de lograr un mejor desempeño y un mayor compromiso por parte de éstos.

- Identificar los altos potenciales y, junto con los líderes, crear planes de carrera para ellos.

- Colaborar en la gestión del cambio, apoyando transformaciones organizacionales y fomentando la adaptabilidad.

- Dar respuesta a las dudas y solicitudes de los empleados en cuanto a las cuestiones relacionadas son su contrato, condiciones laborales, etc.

- Desempeñar un rol importante en la motivación y el compromiso de los empleados.

Requisitos

- Licenciatura o Grado en Psicología, Relaciones Laborales, Administración de Empresas y/o Derecho.

- Se valorará positivamente el Máster en Dirección de Recursos Humanos.

- Experiencia mínima de 5 años en la misma posición, preferiblemente en sector servicios.

- Nivel de inglés avanzado (mínimo B2).

LOCALIZACIÓN

Barcelona

*Te informamos que es importante cumplimentar todos los campos de información solicitados para realizar una correcta aplicación a la posición.

• Nivell d'experiència---
• Tipus de contracteTemporal
• Publicada29 de jul.

Teletreball Javascript Agile Ruby TypeScript React Flutter

About The Job

• Solve difficult problems and build beautiful and intuitive features within a cross-functional team of technologists, designers, product owners and agile coaches
• Collaborate with a programming team of 2-4 to realise a creative vision throughout the development cycle
• Work closely with all other disciplines (Design, Product, etc.) to help everyone achieve their creative and project goals
• Build new product features from start to finish: through conception, research, maintenance, and polish
• Ensure code quality and ensure good working practices are developed and maintained
• Work with the newest technologies and have the freedom to try out new things on a regular basis
  
  
  

About You

We are looking for people with curious, competitive, and highly energetic ambitions.

• Our tech stack is built around JavaScript and typescript, mainly Node and React.js. Also, we are pretty open to other languages and experiences (Ruby, Flutter etc.)
• Good working understanding of user-centered processes and JavaScript the latest development tools likewise, you keep up always with the latest trends in technology
• Always thinking beyond our customers and aspire to offer the best customer experience
• Being part of a learning culture. You have a passion for coding and enjoy sharing your knowledge with colleagues to bring new insights and ideas to the team
• You care about the business implications of anything you build. You are not just going after cool stuff - You understand the balance between craft, speed, and the bottom line
• You don't fear trying something different, break imaginary barriers and aim for innovative design
• Fluent English skills complete your profile
• Your university has to be willing to provide an internship agreement with the company.
  
  
  

Benefits

• Competitive salary
• Flexible work schedule and remote work options
• Travel budget to explore Munich and/or Barcelona
• Company-sponsored social events, (e.g., team-retreats in Mallorca, Italy) and team-building activities (e.g., yearly Christmas hackathon)
• Opportunities for growth and advancement within MVST (e.g., sponsored Udemy courses)
• Free language courses
• Sponsored gym membership
• Digital vouchers for meals and (public) transport tickets
• Monthly company breakfast and lunch
• Free coffee, water, fresh fruits and snacks, granola bar for breakfasts

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada27 de jul.

Excel

This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About The Job

Join our Global Recruiting Team at Allianz Technology in Barcelona! As an intern, you'll collaborate closely with our Global Employer Branding Manager and Project Managers, supporting various initiatives that drive our company's strategy and growth

What You Do

• You assist the team in Employer Branding efforts such as content creation, campaign management, as well as taking care of the Career Page and Intranet
• You assist with the planning and delivery of Talent, Rewards & Culture projects and meetings incl. creating presentations and executing marketing activities
• You assist with HR Governance activities
  
  

What You Bring

• You are fluent in English and are located in Barcelona
• You have good skills in copywriting and content creation for web, Social Media, and other communication channels
• You have a talent for intercultural communication
• You are experienced in Microsoft 365, especially Excel and PPT, but also Slido, Miro etc.
• You have analytical skills
• Basic knowledge of AI technologies, principles, and their practical use
  
  

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider, delivering IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries, we optimize, transform, and innovate infrastructure, applications, and services to co-create the best customer experience

Find us at: www.linkedin.com/company/allianz-technology

D&I statement

Allianz Technology is proud to be an equal opportunity employer that embraces diversity and commits itself to creating an inclusive work environment for all. We welcome all people, regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, philosophy of life, or any other characteristics protected under applicable local laws and regulations

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz

• Nivell d'experiència---
• Tipus de contracteA temps parcial
• Publicada26 de jul.

Excel

About The Job

Join our Global Recruiting Team at Allianz Technology in Barcelona! As an intern, you'll collaborate closely with our Global Employer Branding Manager and Project Managers, supporting various initiatives that drive our company's strategy and growth

What you do:

• You assist the team in Employer Branding efforts such as content creation, campaign management, as well as taking care of the Career Page and Intranet
• You assist with the planning and delivery of Talent, Rewards & Culture projects and meetings incl. creating presentations and executing marketing activities
• You assist with HR Governance activities
  
  

What you bring:

• You are fluent in English and are located in Barcelona
• You have good skills in copywriting and content creation for web, Social Media, and other communication channels
• You have a talent for intercultural communication
• You are experienced in Microsoft 365, especially Excel and PPT, but also Slido, Miro etc.
• You have analytical skills
• Basic knowledge of AI technologies, principles, and their practical use
  
  

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider, delivering IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries, we optimize, transform, and innovate infrastructure, applications, and services to co-create the best customer experience

Find us at: www.linkedin.com/company/allianz-technology

D&I statement

Allianz Technology is proud to be an equal opportunity employer that embraces diversity and commits itself to creating an inclusive work environment for all. We welcome all people, regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, philosophy of life, or any other characteristics protected under applicable local laws and regulations

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada25 de jul.

Office

The Spa Reception/Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Spa Front Desk Receptionist is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Spa Front Desk Receptionist may need to process transactions, handle money, and contribute to facility cleanliness.

Responsibilities

• Ensures the Arch Amenities Group Experience for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of the facility and Arch Amenities Group.
• Reports any incident or accident to the Facility Manager.
• Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies and or products, when applicable.
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
• Participates in the Manager on Duty (MOD) schedule, if applicable.
• Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Greets each and every guest with a smile and direct eye contact.
• Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
• Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures proper coverage when it is necessary to leave the area.
• Keeps area clear of clutter and personal effects.
• Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
• Informs facility manager of any member, guest, or facility issues.
• Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable
• Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
• Additional duties as assigned.
• High School diploma but college degree preferred.
• Customer service experience
• Previous experience handling money
• Excellent communication, customer service skills, and work ethic
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Strong team player
• Proficient in appropriate computer skills and office equipment
• Ability to lift 25 lbs.
• Availability to work nights, weekends and holidays
• Availability to stand for long periods of time
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.
  
  

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

**** This position is not part of Hyatt Hotels. It is a third party contractor role on site at Hotel SOFIA Barcelona. This role will be part of Arch Amenities Group, LLC ****

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada25 de jul.

About The Opportunity

We’re looking for a Talent Acquisition Coordinator to join us to help deliver a world-class candidate experience. You’ll be the engine behind smooth scheduling, clear communication, and strong operational support. Thanks to you, things will run on time, and candidates will remember N26 for how well they were treated.

Our Talent Acquisition team drives N26’s growth across Europe by hiring incredible people at speed and scale. We believe that structure, empathy, and data help us build better. You’ll report to our Head of Talent Acquisition and work closely with our Talent Operations Lead to keep our hiring process sharp, fast, and human.

If you're highly organised, a natural communicator, and excited to thrive in a performance culture at one of Europe’s most talked-about fintechs, this could be the role for you.

In This Role, You Will

• Be the scheduling powerhouse behind great hires at N26, coordinating interviews across time zones and calendars with clarity and calm
• Act as a key point of contact for candidates during the interview process, keeping them informed, prepared, and genuinely excited to meet us
• Work closely with talent partners and hiring managers to keep processes moving quickly and smoothly, stepping in to resolve issues before they escalate
• Become our Greenhouse expert, ensuring every candidate’s journey proceeds accurately.
• Support the operational heartbeat of the team, including publishing job ads, sending reference checks, and finding small process fixes that make a big impact
• This role will ask you to be resourceful, solutions-oriented, and quick to adapt when priorities shift. You’ll be surrounded by a supportive team and given the autonomy to take initiative and solve problems as they arise.
  
  

What You Need To Be Successful

You take ownership

• You don’t wait for instructions. You look ahead, solve problems before they land, and take real pride in making things run smoothly. You have agency, and it show.
  
  

You’re resilient when things get messy

• You’re calm under pressure and remain solutions-orientated. Whether it’s a broken process, or a last-minute change, you step up, simplify and deliver
  
  

You’re tenacious and driven by progress

• You notice what could work better and you go after it. Whether it’s chasing down feedback or improving a template, you care about making things just a little bit better every time
  
  

You’re a detail person, through and through

• You catch the calendar clash before it happens. You notice the formatting mistake before anyone else. People trust you because things just work when you're involved
  
  

You write like a human, not a template

• You know how to tailor your tone. From warm, clear candidate comms to fast internal updates, your messages hit the mark every time
  
  

You’re confident with tools and systems

• You’re comfortable navigating Greenhouse, Google Sheets, and shared drives. You figure things out quickly and are curious to learn.
  
  

What’s In It For You

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation
• A Premium N26 bank account for you—and subscription perks for friends and family.An extra day of annual leave for each year you’re with us. A high degree of autonomy,access to cutting edge technologies, and a collaborative, international and diverse team
• A relocation package with visa support for those who need it
  
  

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

Interview Process

Here’s what to expect if you apply:

Talent Acquisition Screen - Meet Camilla

A short call with Camilla to walk you through the role, understand your background, and answer early questions.

Team Interview – Meet Daniela

Daniela will dig into your coordination craft: complex scheduling, stakeholder communication, and how you keep processes running smoothly when plans change.

Hiring Manager Interview – Meet Liam

Liam will focus on how you take ownership, navigate competing priorities, and step up when things get messy. Expect practical examples, honest dialogue, and a view into how we work as a team.

Final Interview – Meet Dan

A conversation about collaborating across the wider People organisation and how you’d help shape an exceptional candidate experience at scale.

We do our very best to move quickly, communicate clearly, and make sure you always know what’s next.

Equal Opportunities

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to [email protected].

Visit our website to learn more about Diversity, Equity, & Inclusion at N26.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada24 de jul.

Agile

¿Buscas un nuevo reto en un entorno dinámico, colaborativo y de aprendizaje constante, en nuestro maravilloso equipo de People & Culture?

Si te identificas con la excelencia y el trabajo bien hecho, ¡Este es tu sitio!

En Ambit Iberia (Ambit BST) podrás desarrollar tus habilidades como Técnico/a de RRHH, en el área laboral.

¿Qué te vas a encontrar? 👀

🤝Compañerismo: Estarás acompañado de un equipo joven, con una calidad humana y profesional insuperable. Cualquier ayuda es poca.

🤍Cercanía: Somos personas, no números. La comunicación y la confianza son clave para nosotrxs. Tu opinión nos importa a todxs, siempre.

📆 Flexibilidad: Podrás trabajar en formato híbrido, 3 días desde casa y 2 en la oficina. También puedes empezar entre las 08h-09h y terminar a las 17h o a las 18h. de lunes a viernes. ¡Organízate como prefieras!

💹 Crecimiento y formación: Trabajarás en un entorno que propicia el desarrollo de nuevas habilidades y aprendizaje.

Desde el primer día, recibirás el acompañamiento que necesites.

🌱 Otros beneficios de trabajar con nosotr@s:

• Ticket restaurante incluido los días que decidas venir a la oficina.
• Contrato indefinido: Creemos en las relaciones sólidas y duraderas.
• Plan de Retribución Flexible (libre de IRPF), donde ponemos a tu disposición un seguro médico con Sanitas, ticket transporte público, y cheque guardería.
• Descuentos con la red de gimnasios (Urban Sports Club) para ponerte en forma y cuidar tu salud.
  
  

¿Qué te hará triunfar en este puesto? 🏅

• Formación en Relaciones Laborales, Ciencias del Trabajo y/o Recursos Humanos.
• Experiencia en la administración de personal.
• Agile Mindset.
• Persona autónoma, responsable, proactiva y resolutiva; honesta y buena gente, con gran capacidad de trabajar en equipo.
• Catalán, Castellano e Inglés B2+.
  
  

¿Cuál será tu misión? 🚀

• Atender reclamaciones y consultas laborales de los/las trabajadores/as.
• Gestionar la documentación de altas y bajas, dando soporte en la gestión de los procesos de contratación y de onboarding al equipo de selección de personal.
• Cargar incidencias, notas de gastos y demás imputaciones en las nóminas con ayuda de gestoría externa.
• Gestionar el sistema de control horario y calendarios laborales (Sesame HR)
• Interlocución con proveedores (Gestoría, Seguro Médico, retribución flexible, beneficios sociales)
• Control de la prevención de riesgos laborales (PRL) y vigilancia de la salud en colaboración con la empresa externa contratada para la gestión de riesgos laborales.
• Gestión administrativa de plataformas CAE y reconocimientos médicos con Quirón Prevención.
• Tareas administrativas propias del puesto.
• ¡Todo lo que puedas aportar para el buen funcionamiento del departamento!
  
  

🧩 El proceso de selección será rápido y efectivo:

¡Vamos! ¡Inscríbete para conocernos más y así seguir apostando hacia el buen hacer en RRHH!

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada24 de jul.

Excel Outlook

En Grupo Bimbo estamos en busca de colaboradores que quieran alimentar un mundo mejor.

¿Quieres ser parte de una gran empresa que alimenta el mundo con grandes acciones?

Es tu oportunidad de colaborar con nosotros y pertenecer a una gran comunidad global que se encarga de llevar alimentos deliciosos y nutritivos a las manos de todos.

Grupo Bimbo es la mayor empresa de panificación del mundo. Estamos presentes en 33 países y cuatro continentes: América, Europa, África y Asia. Fabricamos más de 13.000 productos diferentes en categorías como pan, dulce, galletas y pan tostado.

¡Seguimos creciendo! Actualmente estamos buscando un Talent Acquisition Trainee para nuestras oficinas de Barcelona.

Misión:

Dar soporte a nuestro equipo de Talent Acquisition & People Experience en Iberia y contribuir en la atracción y selección del mejor talento, participando en todo el ciclo de selección y en proyectos clave del área.

Funciones:

• Participación activa en el proceso de selección end-to-end: búsquedas por Headhunting, screening, entrevistas por competencias, coordinación con managers y feedback a candidatos.

• Apoyo en la comunicación con managers para definir perfiles y coordinar entrevistas.

• Gestión y actualización de la base de datos de candidatos.

• Colaboración en ferias de empleo y otras iniciativas de employer branding.

• Soporte en el análisis de perfiles y resultados del test Predictive Index (PI).

• Apoyo en la planificación y ejecución del onboarding: coordinación de primeras semanas, materiales de bienvenida y acompañamiento a nuevos ingresos.

• Participación en proyectos transversales relacionados con cultura, experiencia de empleado y desarrollo del talento.

• Colaboración continua con HRBPs y otros departamentos.

Requisitos:

• Grado en Psicología, Pedagogía, ADE, Relaciones Laborales o similar.

• Valorable prácticas previas en posición similar.

• Conocimientos de Excel, Outlook.

• Inglés: nivel B2 mínimo.

Competencias clave para el rol:

• Comunicación interpersonal: capacidad para expresarse con claridad, escuchar activamente y adaptarse a distintos interlocutores (candidatos, managers, HRBPs...).

• Proactividad: iniciativa para proponer ideas, anticiparse a necesidades y buscar soluciones de forma autónoma.

• Organización y planificación: gestión eficiente del tiempo, tareas y prioridades en procesos de selección simultáneos.

• Trabajo en equipo: colaboración fluida con compañeros de RRHH, managers y otras áreas de negocio.

• Orientación al detalle: cuidado en el seguimiento de procesos, documentación y evaluación de candidatos.

• Empatía y orientación a las personas: comprensión y sensibilidad hacia las necesidades del candidato y la experiencia del empleado.

• Flexibilidad y adaptabilidad: capacidad para ajustarse a cambios, contextos diversos y ritmos de trabajo dinámicos.

• Pensamiento analítico: capacidad para interpretar datos, realizar análisis básicos y tomar decisiones informadas (útil en el uso del PI u otras herramientas).

• Confidencialidad y ética profesional: muy importante al manejar información sensible de candidatos y procesos internos.

“Le informamos que, de conformidad con la Ley Orgánica 3/2018, de Protección de Datos Personales y Garantía de los Derechos Digitales (LOPDGDD) y el Reglamento (UE) 216/679 General Europeo de Protección de Datos (RGPD), los datos personales que nos facilita quedarán almacenados en un fichero “Gestión de Personal” registrado por BIMBO (con denominación social BAKERY IBERIAN INVESTMENTS, S.L.), con la finalidad de analizar su perfil profesional a los efectos de hacerle partícipe en los procesos de selección que se desarrollen en BIMBO a la vista de los puestos/becas vacantes o de nueva creación que se originen periódicamente.

“Asimismo, Vd. puede ejercer los derechos de acceso, rectificación, supresión, limitación, portabilidad y oposición, así como llevar a cabo cualquier aclaración dirigiéndose a BIMBO con domicilio en C/ Josep Pla, nº 2 Edificio B mar – 08019 BARCELONA adjuntando copia de su D.N.I. o documento identificativo, o a través del correo electrónico a la cuenta [email protected] (adjuntando esta copia de su D.N.I. o documento identificativo o firmándolo con firma electrónica reconocida).

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada23 de jul.

Job Summary:
JOB TITLE: Fan Support Agent
Location: Barcelona, Spain
Division: Fan Support
Line Manager: Bea Canga (Fun Support Director)
Contract Terms: Temporary contract (6 months with possibility to extend)

THE TEAM

The fan support team handles inquiries related to account management, ticket purchasing, delivery, transfers, exchanges, upgrades, resale, refunds, and event or venue information. They act as the primary point of contact for fans, addressing their needs and resolving issues related to the ticketing process.

THE JOB

• Providing information: Giving fans accurate and helpful information about upcoming events, ticketing, or other relevant details.
• Answering customer inquiries: Addressing questions about events and tickets, via email, phone or other channels.
• Maintaining records: Documenting interactions and updating information in relevant systems.
• Resolving issues: Troubleshooting problems and finding solutions to ensure fan satisfaction.
• Liaising with the social media Team: Working with them to resolve complex issues and improve the overall fan experience.

WHAT YOU WILL BE DOING

The resource will be trained to deal specifically with the following activities:

• Customer Service.
• Social Media Customer Service: Instagram, Facebook, TikTok, X (Twitter) and LinkedIn.
• Validation and communication of key features of the onsale events, coordinating with the social media Team.
• Identification and reporting of any need for updates on FAQs and Q&A, proactively and continuously.
• Identification and reporting of conversation peaks: campaigns, crises, launches, incidents, or sensitive topics.
• Support during crises or specific incidents, such as cancellations, venue changes or ticketing issues.

SKILLS AND QUALIFICATIONS

• Expertise in Fan Support.
• Excellent communication and customer service skills.
• Problem-solving and analytical abilities.
• Expertise in relevant communication tools (e.g., Zendesk, chat platforms, social media channels, etc.).
• Ability to work in a fast-paced environment.
• Knowledge of the specific industry or organization

• Valuable: previous experience using Sprout Social or similar social media management and customer service tools.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.