Ofertes d'ocupació a Worldline

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Job Description

Project Manager Payments

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Project Manager, then get ready to join our company!

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome

Job Purpose/Mission

We are seeking a highly skilled and motivated Technical Consultant – Payments to join our dynamic Consulting Services team. In this role, you will leverage your technical expertise and industry knowledge to deliver innovative payment solutions, advise clients, and support the implementation of payment services. This is a unique opportunity to work at the intersection of technology, finance, and consulting, providing impactful solutions for businesses across various industries within our Enterprise Retail division.

• Design, configure, and implement payment solutions, including APIs, payment gateways, and platforms, ensuring seamless integration with existing systems.
• Provide technical leadership during solution implementation, ensuring adherence to best practices and industry standards.
  
  

• Act as a trusted advisor for clients, providing strategic guidance on payment technologies and emerging trends.
• Conduct technical workshops, training sessions, and demos to empower clients with knowledge of implemented solutions.
• Translate complex technical requirements into clear, actionable deliverables for clients and internal stakeholders.
  
  

• Collaborate with cross-functional teams, including product managers, developers, and operations, to assure the a seamless service delivery.
• Troubleshoot and resolve technical issues during and after implementation, ensuring system reliability and performance.
• Customize payment solutions to meet regulatory and compliance requirements in the client’s region or industry.
  
  

• Stay up to date with trends in payments technology, such as open banking, real-time payments, tokenization, and digital wallets.
• Identify opportunities for process improvements and recommend enhancements to client payment processes.
• Support business development efforts by providing technical insights during pre-sales activities.
  
  

• Experience in the payment ecosystem.
• Experience in IT migration and integration projects
• Experience in marketing and promoting payment solutions.
• Experience in IT project implementations (conception, proposal, project management, operation, support).
• Experience in payment technologies (embedded applications, web-based solutions).
  
  

• Excellent communication skills, capable of translating technical concepts for diverse audiences.
• Ability to manage multiple projects and deadlines in a fast-paced environment and set and manage client expectations and priorities.
• Understand complex, technical subjects.
• Link and apply complex technologies to business strategies.
• Analytical thinker with good strategic planning skills.
• Hands-on, autonomous, self-motivated and must enjoy working within a changing & dynamic organisation.
• Self-starter comfortable working both independently and as part of a team, able to lead by example.
• Discretion, ability to work on confidential projects
• Highly committed.
  
  

• English, Spanish
  
  

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (Master’s preferred).
• Experience as a Solutions Architect, in payment systems, financial technology, or a related technical consulting role.
• IT Working experience preferably within the payments or professional services industries.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada22 d’abr.

Teletreball Fintech Office

Job Description

Director of Operations (F/H)

Director of Operations

Madrid or Barcelona

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Opportunity

The Director of Operations focuses specifically on the efficient delivery and management of banking and loyalty services. This role is crucial in ensuring that customer-facing operations run smoothly and effectively. Here’s an overview tailored to this specific function.

Mission & Day-to-day Responsibilities

• Service Delivery Oversight
• Role: Ensure that all banking services (e.g., account management, loan processing, customer service … end to end services) are delivered efficiently and meet service level agreements (SLAs).
• Skills: Service-oriented mindset, familiarity with customer service principles.
• Process Optimization
• Role: Analyze and refine service delivery processes to enhance efficiency and reduce wait times for customers.
• Skills: Lean methodology, process mapping, and workflow analysis.
• Compliance and Quality Control
• Role: Ensure that services comply with regulatory requirements and internal quality standards, conducting regular audits and assessments.
• Skills: Knowledge of banking regulations, detail-oriented, compliance management.
• Team Leadership and Development
• Role: Lead teams in branches or service centers, focusing on training, performance management, and motivation. You will be responsible for more a complete perimeter of more than 150 IT experts.
• Skills: Strong leadership, people management, and coaching skills.
• Performance Analytics
• Role: Establish and monitor KPIs related to service efficiency, customer satisfaction, and staff performance, using data to drive improvements.
• Skills: Analytical skills, data interpretation, and reporting capabilities.
• Customer Experience Enhancement
• Role: Develop initiatives to improve the overall customer experience, addressing feedback and identifying pain points in service delivery.
• Skills: Customer-centric approach, strong communication, and problem-solving skills.
• Cross-Department Collaboration
• Role: Work with other departments (e.g., IT, marketing, risk management) to ensure cohesive and effective service delivery across the bank.
• Skills: Collaborative mindset, negotiation skills, and adaptability.
• Technology Utilization
• Role: Oversee the use of banking technology and tools to enhance service efficiency and customer interactions (e.g., CRM systems, chatbots).
• Skills: Tech-savvy, understanding of fintech innovations, project management.
• Budgeting and Resource Allocation
• Role: Manage operational budgets related to services and ensure that resources are allocated effectively to meet service demands.
• Skills: Financial management and strategic resource planning.
  
  

• Experience: Extensive experience in banking operations, particularly in customer service roles, with a focus on service delivery and improvement and to have the front with the customers.
• Education: A degree in finance, business administration, or a related field; advanced degrees or certifications (e.g., MBA, banking certifications) are a plus.
• Leadership Skills: Proven track record in leading teams and managing multi-faceted operational functions.
• Communication Skills: Excellent verbal and written communication skills for interacting with staff, customers, and stakeholders.
  
  

• Customer Focus: A deep commitment to enhancing customer satisfaction and service quality.
• Analytical Mindset: Ability to utilize data for decision-making and process improvement.
• Adaptability: Flexibility to respond to evolving banking environments and technology.
• Visionary Leadership: Capability to inspire teams and create a strategic vision for service delivery excellence.
  
  

• Be part of a company driven by a strong purpose to do good and recognized as the top 1% of the most sustainable companies across all sectors globally.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Work in an international environment with cutting-edge technologies.
• Competitive salary.
• Professional development opportunities.
• Dynamic and collaborative work environment.
• 50% remote work.
• Reduced working day from June 16 to August 31.
• Flexible compensation system (meal vouchers, transportation, day care, medical insurance).
• Extensive training offer through our e-learning platforms and training catalog.
• Specific training, both technical and managerial.
• Language training: English and French.
• Global community of Worldline experts with international events.
• BH Wellbeing: Free psychological assistance, coaching sessions and relaxation sessions.
• Digital platform with discounts on well-known brands.
• Flexible fitness program with Andjoy.
• Free fruit in the office.