Description de l'entreprise

Since 2014, we have been redefining luxury vacation home rentals by pairing the world’s most beautiful properties with unparalleled service.

In iconic destinations as well as more unexpected ones, we find the perfect home for each of our travelers. Every stay is carefully curated, thoughtfully designed down to the finest detail, and fully personalized to deliver a truly bespoke experience.

We build long-lasting, trust-based relationships with our clients and continuously reinvent the standards of luxury rentals to create memories that endure long after the stay. ✨

Our teams are at the heart of our success. They design and deliver every journey as a unique project. Present across the globe, our local teams handpick the most exceptional homes and ensure a warm welcome and outstanding service in every destination.

Description du poste

Key responsabilities :

Set up & coordinate the in resort team before the season:

• Assist the Resort Manager to recruit and onboard onsite teams, organize in house trainings matching Le Collectionist standards.
• Ensure office space, cars, housing if needed matching allocated budget.
• Implement company tools and adapt routines to the team.
• Source, compile and contract with contractors and 3rd parties when applicable (cleaning & needed 3rd parties for the season).
• Plan and coordinate weekly staffing needs, managing staff working hours to comply with regulations.
• Manage resort accounts, cash floats, and operating budgets
• Liaise with the regional management team.
• Order amenities & marketing goodies needed from the central office (bizops).
• Oversea in resort stock management.
• Organize welcome baskets local contracts or with regional/central offices when needed.
• Organize pre arrival team meetings to coordinate weekend arrivals.
  
  

Ensure in-season smooth run and focus on optimal guest experience:

• Oversea properties pre-season house inspection with supply teams support to ensure all houses are ready and up to Le Collectionist’s standards.
• Support pre-arrival teams with sourcing/testing services and experiences matching the company standards.
• Support destinations Ibiza/Mallorca/ or Marbella and properties sales training.
• Supervise the welcoming of each of our customers while adhering to Le Collectionist brand standards, Dispatching Check-in & check out amongst the team, ensuring all guests are being welcomed according to Le Collectionist standards and process.
• Ensure all properties are ready up to standard and personalized as per guest’s requirements before check in..
• Customer experience management: act as the guardian of the quality of guest reception and the effective resolution of any issues raised during their stay. This includes supporting your teams responding to dissatisfied customer requests and assisting with their complaints.
• Internal coordination: act as an essential coordination point between our customers and various internal teams such as Sales, and Supply to ensure an exceptional customer experience. The Resort Manager ensures that problem resolutions are handled by the appropriate individuals. (Ensure report and follow up of any issue or damage in CRM for optimal communication and history).
  
  

Qualifications

• An interest in, or sensitivity to, the luxury and hospitality sector
• Bilingual in English and Spanish: fluency in both English and Spanish is required, and knowledge of a third language like French is a plus
• Based in Mallorca, Ibiza or Marbella
• Experience(s) in luxury rental management
• Valid driving license
• Highly organized and punctual
• Hospitality skills and know-how
• Strong leadership skills with a history of effectively managing and developing teams
• Excellent communication skills, both written and oral, to establish strong relationships with customers
• Proficiency in CRM tools: experience with CRM software preferred
  
  

Work Schedule and Specifics ⚠️

Our presence on-site and the standards of our sector require working on Saturdays and Sundays (hotel model), especially during the high season. Work is organized in rotation with the rest of the onsite team and overtime may be recovered.

All our positions are also open to candidates with disabilities who may require specific accommodations.

Informations supplémentaires

Perks :

1 day off for your birthday

️ Restaurant tickets up to 4 € + 4 € from the salary

A laptop

A professional cell phone (for operational functions)

Events all year round

23 day off per year

2 days of remote per week

Recruitment process:

• HR interview
• Role-specific interview with the manager
• Business case
• Fit call with the Regional Director