Responsibilities Communication with clients and potential clients (Customer Service) mainly via email and in English: preparation of quotes for scores and transcriptions, estimation of work time, problem-solving, and resolution of musical and...
Responsibilities
75% full-time contractor: 30 hours per week.
Schedule: Monday to Friday from 11:30am to 7pm Buenos Aires time approx. Saturdays rotation included (one every two with a free weekday instead).
Location: based in Argentina, 100% Remote
Flexible holidays, coordinated with the rest of the team.
- Communication with clients and potential clients (Customer Service) mainly via email and in English: preparation of quotes for scores and transcriptions, estimation of work time, problem-solving, and resolution of musical and technical doubts.
- Customer Support to our regulars, newcomers, or music community via email and company phone.
- Implementation of established response protocols according to customer service direction, and following up via email and phone on the existing conversations-
- Coordination with the transcription and music writing team to make appropriate musical and commercial decisions to ensure maximum customer satisfaction.
- Coordination with Customer Service colleagues (English and Spanish) to establish the most appropriate workflows and priorities based on the situations that arise.
- Other musical editing, admin, and problem-solving tasks.
- Proficient/Native level of written and spoken English (C1 – Advanced or higher).
- Advanced musical training (+10 years): reading scores, understanding advanced musical concepts, sheet music terminology, being able to express them in English, and being able to communicate about them.
- Proficiency in playing a musical instrument at an advanced level (+6 years)
- Familiarity with basic applications: Excel, Drive/Dropbox, Shared Calendars, Trello, Slack.
- Basic competencies: proactivity, high capacity for organization and time management, teamwork communication, assertiveness, and ability to simplify complex tasks.
- Be able to read, understand, and acknowledge intricate onboarding documents with protocols and decision trees. Rabbits! If you just read this, include an animal emoji in your application.
- Work experience in customer service, sales, or product management situations, related to music or not.
- Interest in the music industry, culture, and entertainment, entrepreneurship, e-commerce.
- Advanced level of written and spoken French.
- Cybersecurity basic concepts awareness.
- Proficiency in software like Finale, Sibelius, Musescore, Logic Pro, Cubase, Ableton, or similar.
- Be familiar with platforms such as YouTube, LinkedIn, Discord, and similars.
75% full-time contractor: 30 hours per week.
Schedule: Monday to Friday from 11:30am to 7pm Buenos Aires time approx. Saturdays rotation included (one every two with a free weekday instead).
Location: based in Argentina, 100% Remote
Flexible holidays, coordinated with the rest of the team.
Veure més
No et perdis res!
Uneix-te a la comunitat de wijobs i rep per email les millors ofertes d'ocupació
Mai no compartirem el teu email amb ningú i no t'enviarem correu brossa
Subscriu-te araDarreres ofertes d'ocupació de Atenció al Client a Barcelona
M
MSX International
Barcelona, ES
Company Description At MSX International , a North American multinational and leading consultancy for the automotive...
E
Atención al cliente
2 de set.El Almacén Fotovoltaico
Granada, La, ES
El Almacén Fotovoltaico , empresa Andaluza líder en la distribución fotovoltaica, necesita para el Departamento de...
F
Servicio de atención al cliente
2 de set.Flor Trujillo Fisioterapia
Granada, La, ES
Como parte del equipo de Servicio de atención al cliente en Flor Trujillo Fisioterapia, serás responsable de brindar...
L
Servicio de atención al cliente
1 de set.Laboratorios Gasset
Granada, La, ES
[CONTRATACIÓN URGENTE / DISPONIBILIDAD INMEDIATA] Laboratorio de Análisis Clínicos veterinarios selecciona candidato para...
C
Concentrix
Barcelona, ES
Job Title: Customer Service Representative (Italian & Spanish - speaking) - On-site - Sport Clothing Industry AM03 Job...
S
Siemens Healthineers
Barcelona, ES
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Nuestro entorno inspirador y...
F
Servicio de atención al cliente
29 d’ag.FLiPO 🤓🔛😎🙌
Barcelona, ES
GESTOR/A DE ÓPTICAS (Customer Service B2B) – Account Optical Partners - FLiPO 📍 Oficina Barcelona · 🧠 Perfil resolutivo...
NA
Borredà, ES
Desde Adecco, buscamos un profesional para cubrir un puesto combinado de cocinero/a de buffet y recepcionista en horario...
NA
Gavà, ES
Estàs buscant una oportunitat laboral on desenvolupar-te com a administratiu/va comercial i datenció al client? Vols una...
A
Aura Seguros
Barcelona, ES
¡En Aura Seguros seguimos creciendo y buscamos nuevos talentos! Si tienes experiencia en ventas, pasión por lograr...
