Ofertes d'ocupació a MSX International

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada20 de set.

Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

As Customer Service Agent you will support our customers to ensure the quality of the services provided through different channels (email, phone, etc).

What You’ll Do

• Connect with customers: follow-up with customers after their service or product experience to ensure they’re happy and gather their feedback.
• Solve problems & answer questions: Be the go-to person for customers who need support, offering solutions and turning challenges into positive outcomes.
• Drive customer satisfaction: Collect insights, suggest improvements, and collaborate with teams to deliver top-notch service.
• Upsell with ease: Recommend products or services that match customer needs and add value to their experience.
• Maintain accurate records of customer interactions. 
  
  

Qualifications

• Fluent in Spanish (native or advanced) with strong English (B2) communication skills.
• Great communicator: You know how to speak with people, both on the phone and through written messages, and you love making connections.
• Build rapport with customers
• Detail-oriented & organized
• Tech-savvy: You are comfortable using customer management software (CRM) to track and manage interactions.
  
  

Experience is a plus: If you’ve worked in customer service, sales, or any people-focused role before, that’s even better!

Additional Information

What We Offer You

• Full-time indefinite contract. 40 hours a week.
• Global vision of the automotive sector.
• MSX Bazaar: Shopping portal exclusive for MSX employees.
• Flexible remuneration plan.
• 23 days of Vacations + 3 extra days
• Internal training plan.
  
  

As An Industry Leader, We Cover The Following Fields

• Warranty & Technical
• Part & Services
• Channel Management
• Fleet & Mobility
• Customer Engagement
  
  

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada19 de set.

Buscamos un/a Asesor/a de Servicio Postventa que se integre en un equipo consolidado de asesores y jefes de taller.

El perfil ideal combina buena presencia, confianza, capacidad comercial y un conocimiento sólido de los procesos de taller, así como de la oferta de servicios, recambios y accesorios.

Responsabilidades principales

• Atención personalizada a clientes, transmitiendo confianza y profesionalidad.
• Asesoramiento sobre servicios de taller, recambios y accesorios.
• Coordinación con asesores y jefes de taller para asegurar una gestión óptima.
• Organización de tareas y seguimiento de procesos.
• Contribución activa al trabajo en equipo, asegurando la satisfacción del cliente.
  
  
  

Requisitos:

️ Requisitos y competencias

• Buena presencia y habilidades comerciales.
• Experiencia en el entorno de taller automoción.
• Valorable nivel B2 de inglés.
• Persona organizada, habituada a trabajar en equipo.
  
  
  

Condiciones de la oferta

• Contrato indefinido.
• Horario: lunes a viernes, 8:00 a 13:30 y 15:00 a 17:30 (aprox.).

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada8 d’ag.

Office

Job Description

Value Stream Lean Expert

40 hours per week, Monday-Friday

Barcelona / Madrid

Hybrid

Are you an automotive fan? Do you have expertise in lean and enjoy providing the best solutions? MSXI has the job for you!

MSX is looking for a proactive and enthusiastic Value Stream Lean Expert to join our team.

The Role

As a Value Stream Lean Expert your primary responsibilities will include collecting, organizing, and interpreting data to help guide decision-making processes.

Your Key Tasks Will Be

• Plan Kaizen Event to achieve defined Lean objectives and deadlines
• Monitor & control Lean results and action effectiveness
• Implement actions, especially coaching, monitoring, improve operations consistency and standard delivery level
• Develop Lean Transformation Plan (Projects in Transformation, KPIs’ targets, Personnel skills, Suppliers Involvement)
• Work with Operations to correct and improve on going team management: recruitment requirements, objectives setting, performance, efficiency gain, training if necessary
  
  

About You

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Value Stream Lean Expert has a Bachelor’s degree in engineering, business, or equivalent work experience, as well as:

• Certification by a recognised industry body as Project Manager or Coach
• Previous experience in: delivery and/or Shared Services, process improvement, customer satisfaction, coaching and project management
• Fully professional English knowledge
• Computer Literacy (proficient user of MS Office)
• Great problem-solving and communication skills; critical thinking
• Strong conflict and risk management skills
• Strong understanding of team building and decision-making models and processes
• Good knowledge of Data Collection, ETL, Business Analytics is advantageous
• Good knowledge in building a business case to demonstrate ROI
• Knowledge of Project Management based on PMBook
• Knowledge in feasibility study is a plus
• Familiarity with quality standards (ISO)
  
  

If you can demonstrate familiarity with lean processes and are a team player, we would love to hear from you. If your level of seniority does not perfectly match the job requirements, or if you reside outside of the beautiful Spain, we still encourage you to apply and give yourself the opportunity to join our team.

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In Joining MSX, You Can Enjoy

• Competitive salary
• Company laptop and phone
• Hybrid working model
• Youthful and dynamic atmosphere
  
  

Working Pattern

• 40 hours per week
• Monday – Friday
• Barcelona / Madrid (relocation package to be discussed)
• Hybrid
  
  

You can learn more about MSX International on our website: www.msxi.com

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada2 d’ag.

Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

The Parts Sales Consultant is responsible for partnering with automotive workshops in our network to help them reach new levels of success. Using our in house next gen AI platforms, and wealth of automotive data, you will level up the workshops performance, capacity, and sales.

Our ideal Parts Sales Consultant is an excellent communicator with experience in the aftermarket parts business and strong customer relationship and retailer collaboration skills.

Key Responsibilities

• Advice on improvements in the spare parts area
• Supporting sales targets in the spare parts area
• Implementation of business standards
• Promoting quality and efficiency
• Initiation of marketing campaigns
• Sales promotion and performance analysis
• Planning activities in alignment with overall market strategy
• Sales visits and building customer relationships
• Presentation of proposals and sales deals
• Feedback to retailers and other partners
• Support for important customers
• Use of the CRM platform for lead management, customer management, and sales forecasting
• Monitoring and reporting of sales results
• Presentation of sales information
• Gather relevant and accurate market data
  
  

Working Pattern

• 40 hours / week
• Location: Field service
  
  

Qualifications

• Experience in the automotive industry - whether in the trade as a service assistant (m/f/d), as an employee in the parts service (m/f/d), as a service consultant (m/f/d) or service technician for motor vehicles. (m/f/d). We also welcome mechatronics engineers (m/f/d), body builders (m/f/d) or workshop managers (m/f/d) with a passion for sales!
• Excellent coaching and sales promotion skills
• Ability to engage and influence others
• Excellent presentation and interpersonal skills
• Strong skills in the digital field, and comfortable adapting to new technologies
• Independent and with a proven track record of achieving sales targets in the parts trade
• English
  
  

Additional Information

With Over 5,000 Employees Based In More Than 80 Countries Across The Globe, Our Teams Provide Industry Leading Expertise That Spans

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance
  
  

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.