Ofertes d'ocupació a MSX International

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

. Office

Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

Our Customer Experience area works with a proactive and dynamic approach. Here we all contribute ideas, make decisions and collaborate so that each customer feels unique, special and fully satisfied with our service.

Do you have strong communication skills, a proactive attitude, and a passion for customer service

Become our Customer Service Representative!

You will serve as the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners, addressing and resolving all issues related to their vehicles. The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of cases while maintaining high standards of service.

The duties you will perform day-to-day basis are as follows:

• Handle Driver Requests: manage driver inquiries through multiple channels.
• Continuous Case Monitoring.
• Case Escalation: determine when a case needs to be escalated to higher levels or specialized teams.
• Customer Satisfaction Assurance: Ensure that even in the most complex cases, the customer experience remains positive, and satisfaction levels are maintained according to project KPIs.
  
  

• You have a C1 level of English and are fluent in Swedish.
• You are preferably available full-time.
• You will be working from our Barcelona office in a 50% hybrid position, with the first 5-6 months approx. fully on-site for the adaptation period. Our office is located at Carrer de la Constitució, 2, Sant Just Desvern, 08960 Barcelona.
  
  

• Permanent contract from day one.
• Salary: €22-24,000 gross per year.
• Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 5-6 months).
• Be part of a great team of professionals in an internationally consolidated company.
• Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
• 23 working days of vacation per year, as stipulated by the collective agreement.
• Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.
  
  

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada7 de febr.

.

Estamos en búsqueda de un/a Asesor/a de Servicio Posventa para un importante grupo de concesionarios para una gran marca del sector de la automoción en Girona.

Buscamos un perfil apasionado y orientado al cliente para unirse a nuestro equipo.

Si te apasiona el sector automoción y tienes habilidades de comunicación ¡esta es tu oportunidad!

Responsabilidades:

• Recepcionar los vehículos y asesorar a los clientes en sus necesidades de servicio posventa.
• Planificar el Servicio y coordinarse con el resto de departamentos para asegurar el cumplimiento de los plazos acordados con el Cliente sobre las reparaciones y mantenimientos de su vehículo.
• Explicación de facturas y trabajos realizados.
• Desarrollar una función comercial activa para maximizar la rentabilidad del servicio.
• Gestionar reclamaciones y garantías de manera efectiva y oportuna.
• Mantener registros precisos de las actividades realizadas y los servicios prestados.
• Colaborar estrechamente con el equipo para garantizar la satisfacción del cliente.
  
  
  

• Contrato Indefinido.
• Formación continua.
• Oportunidad de crecimiento profesional en una empresa líder en el sector automoción.
• Ambiente de trabajo dinámico y colaborativo.
• Beneficios competitivos y compensación acorde a tu experiencia y desempeño.
  
  
  

• Formación mínima de Bachillerato (BUP) o Ciclo Formativo de Grado Superior (FPII): cualquier especialidad.
• Experiencia previa en el sector automoción.
• Valorable conocimientos técnicos básicos de mecánica automoción.
• Orientación al cliente y capacidad para resolver problemas de manera proactiva.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada5 de febr.

.

¿Te apasiona la atención al cliente y el mundo de la automoción? ¿Te gustaría formar parte de una Marca líder y ser el nexo entre el cliente y el taller, asegurando una experiencia excelente? ¡Esta es tu oportunidad!

En MSX International, buscamos incorporar Asesores/as de Servicio Posventa en nuestra Bolsa de Empleo para la Red de Concesionarios y Servicios Oficiales Volkswagen, Audi, Škoda y Volkswagen Vehículos Comerciales en la provincia de A Coruña.

¿Qué ofrecemos?

• Participación en la Bolsa de Empleo de grandes marcas: Las instalaciones que necesiten un perfil como el tuyo podrán contactarte para conocerte.
• Formación continua a cargo de la Marca, con acceso a las últimas herramientas y procesos.
• Acompañamiento por parte de profesionales con experiencia.
• Un entorno de trabajo dinámico, colaborativo y con posibilidades reales de desarrollo profesional.
  
  
  

• Recibir y acompañar al cliente, guiándolo en todo el proceso de atención.
• Detectar sus necesidades y ofrecer productos y servicios adecuados.
• Hacer la recepción de su vehículo y revisar los principales elementos de desgaste del mismo.
• Gestionar reclamaciones de forma eficiente, asegurando la satisfacción del cliente.
• Participar en campañas, eventos y acciones comerciales.
• Potenciar la imagen de la Marca y representar sus valores en cada interacción.
  
  
  

• Bachillerato o Ciclo Formativo de Grado Superior (FPII) de cualquier especialidad
• Experiencia en atención al cliente en entornos comerciales o en el sector automoción de al menos 1 año.
  
  
  

• Capacidad para detectar necesidades del cliente y ofrecer soluciones eficaces.
• Habilidades comunicativas, empatía y orientación al cliente.
• Actitud proactiva, organizada y orientada a resultados.
• Conocimiento de herramientas digitales y sistemas de gestión.
  
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada4 de febr.

.

¿Te apasiona la atención al cliente y el mundo de la automoción? ¿Te gustaría formar parte de una Marca líder y ser el nexo entre el cliente y el taller, asegurando una experiencia excelente? ¡Esta es tu oportunidad!

En MSX International, buscamos incorporar Asesores/as de Servicio Posventa en nuestra Bolsa de Empleo para la Red de Concesionarios y Servicios Oficiales Volkswagen, Audi, Škoda y Volkswagen Vehículos Comerciales en la provincia de Vizcaya.

¿Qué ofrecemos?

• Participación en la Bolsa de Empleo de grandes marcas: Las instalaciones que necesiten un perfil como el tuyo podrán contactarte para conocerte.
• Formación continua a cargo de la Marca, con acceso a las últimas herramientas y procesos.
• Acompañamiento por parte de profesionales con experiencia.
• Un entorno de trabajo dinámico, colaborativo y con posibilidades reales de desarrollo profesional.
  
  
  

• Recibir y acompañar al cliente, guiándolo en todo el proceso de atención.
• Detectar sus necesidades y ofrecer productos y servicios adecuados.
• Hacer la recepción de su vehículo y revisar los principales elementos de desgaste del mismo.
• Gestionar reclamaciones de forma eficiente, asegurando la satisfacción del cliente.
• Participar en campañas, eventos y acciones comerciales.
• Potenciar la imagen de la Marca y representar sus valores en cada interacción.
  
  
  

• Bachillerato o Ciclo Formativo de Grado Superior (FPII) de cualquier especialidad
• Experiencia en atención al cliente en entornos comerciales o en el sector automoción de al menos 1 año.
  
  
  

• Capacidad para detectar necesidades del cliente y ofrecer soluciones eficaces.
• Habilidades comunicativas, empatía y orientación al cliente.
• Actitud proactiva, organizada y orientada a resultados.
• Conocimiento de herramientas digitales y sistemas de gestión.
  
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada4 de febr.

.

¿Te apasiona la atención al cliente y el mundo de la automoción? ¿Te gustaría formar parte de una Marca líder y ser el nexo entre el cliente y el taller, asegurando una experiencia excelente? ¡Esta es tu oportunidad!

En MSX International, buscamos incorporar Asesores/as de Servicio Posventa en nuestra Bolsa de Empleo para la Red de Concesionarios y Servicios Oficiales Volkswagen, Audi, Škoda y Volkswagen Vehículos Comerciales en la provincia de Alicante.

¿Qué ofrecemos?

• Participación en la Bolsa de Empleo de grandes marcas: Las instalaciones que necesiten un perfil como el tuyo podrán contactarte para conocerte.
• Formación continua a cargo de la Marca, con acceso a las últimas herramientas y procesos.
• Acompañamiento por parte de profesionales con experiencia.
• Un entorno de trabajo dinámico, colaborativo y con posibilidades reales de desarrollo profesional.
  
  
  

• Recibir y acompañar al cliente, guiándolo en todo el proceso de atención.
• Detectar sus necesidades y ofrecer productos y servicios adecuados.
• Hacer la recepción de su vehículo y revisar los principales elementos de desgaste del mismo.
• Gestionar reclamaciones de forma eficiente, asegurando la satisfacción del cliente.
• Participar en campañas, eventos y acciones comerciales.
• Potenciar la imagen de la Marca y representar sus valores en cada interacción.
  
  
  

• Bachillerato o Ciclo Formativo de Grado Superior (FPII) de cualquier especialidad
• Experiencia en atención al cliente en entornos comerciales o en el sector automoción de al menos 1 año.
  
  
  

• Capacidad para detectar necesidades del cliente y ofrecer soluciones eficaces.
• Habilidades comunicativas, empatía y orientación al cliente.
• Actitud proactiva, organizada y orientada a resultados.
• Conocimiento de herramientas digitales y sistemas de gestión.
  
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada1 de febr.

. Office

Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

Our Customer Experience area works with a proactive and dynamic approach. Here we all contribute ideas, make decisions and collaborate so that each customer feels unique, special and fully satisfied with our service.

Do you know how to understand customer needs and set priorities in management? Do you know how to identify and solve their needs while transmitting a brand image?

Become one of our Customer Service Representative!

The duties you will perform on a day-to-day basis are as follows: 

• You will answer calls and respond to emails to customers and dealers.
• You will follow up with the customer until the final solution to their query.
• You will issue reminder calls and follow up on incidents, achieving maximum satisfaction.
• You will carry out database updates, report writing and reporting.
  
  

• You have a C1 level of English and are fluent in French AND Dutch.
• You are preferably available 30h or 40h per week.
• You will be working from our Madrid office in a 50% hybrid position, with the first 3 months approx. fully on-site for the adaptation period. Our office is located at C. de Albasanz, 15, San Blas-Canillejas, 28037 Madrid.
  
  

• Permanent contract from day one.
• Salary: €24,000 gross per year.
• Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 3 months).
• Be part of a great team of professionals in an internationally consolidated company.
• Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
• 23 working days of vacation per year, as stipulated by the collective agreement.
• Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada25 de gen.

. Office

Company Description

🚀 Join MSX International – A Global Leader in Automotive Consulting! 🌍

🔹 Who We Are

At MSX International, we are a North American multinational and a top consultancy in the automotive industry. With over 500 experts in Spain and Portugal, we develop and implement innovative solutions that enhance our clients' business processes.

💡 Why join us?

With 25+ years of industry expertise, our multilingual and multicultural Contact Center thrives on a proactive and dynamic approach. Our 170+ professionals work collaboratively, ensuring every client receives exceptional service. Thanks to our commitment to excellence, we continue to grow! 🚀

Job Description

💼 Inside Sales Support Agent – Your Next Opportunity!

This position is part of our ongoing talent pool. While we may not have an immediate opening, we’re always looking to connect with outstanding professionals for future opportunities.

🎯 Your Mission

We are looking for a customer-focused, proactive Inside Sales & Support Agent to optimize lead conversion and enhance sales distribution processes. This role blends outbound sales efforts with dealership support, ensuring smooth operations and customer satisfaction.

🔥 Your Key Responsibilities

✅ Lead Management: Qualify high-potential leads and engage with customers via calls, emails, and chats

✅ Dealer Assistance: Support dealerships with vehicle distribution, transport, documentation, and logistics

✅ CRM & Sales Optimization Maintain accurate records and drive lead-to-sales conversion

Qualifications

📌 Who You Are:

🌟 Experience in outbound sales, B2B sales, or business development

🌟 Customer service expert with strong communication and commercial skills

🌟 Fluent in Swedish & English (at least B2 level)

🌟 Skilled in CRM tools, MS Office, and multitasking in a fast-paced environment

💙 We Value Your Potential!

Even if your experience doesn’t match 100%, we encourage you to apply! Talent comes in many forms, and we are committed to fostering a diverse and inclusive team.

By submitting your application, you’ll be added to our talent pool and considered for upcoming roles that match your profile. We’ll reach out when a suitable opportunity arises.

Additional Information

✨ What We Offer

• Permanent, full-time contract (40h/week)
• Hybrid work model after initial training (1-2 days WFH). Our offices locations: Madrid: C. de Albasanz, 15, San Blas-Canillejas, 28037 Madrid, Spain Barcelona: Carrer de la Constitució, 2, 08960 Sant Just Desvern, Barcelona, Spain
• Deep industry insights, working closely with customers, suppliers & dealers
• MSX Bazaar – Exclusive employee shopping portal
• 26 vacation days (23 + 3 extra!)
• Ongoing internal training & professional development
• Fully adapted offices for a comfortable, accessible workspace
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada25 de gen.

. Office

Company Description

🚀 Join MSX International – A Global Leader in Automotive Consulting! 🌍

🔹 Who We Are

At MSX International, we are a North American multinational and a top consultancy in the automotive industry. With over 500 experts in Spain and Portugal, we develop and implement innovative solutions that enhance our clients' business processes.

💡 Why join us?

With 25+ years of industry expertise, our multilingual and multicultural Contact Center thrives on a proactive and dynamic approach. Our 170+ professionals work collaboratively, ensuring every client receives exceptional service. Thanks to our commitment to excellence, we continue to grow! 🚀

Job Description

💼 Inside Sales Support Agent – Your Next Opportunity!

This position is part of our ongoing talent pool. While we may not have an immediate opening, we’re always looking to connect with outstanding professionals for future opportunities.

🎯 Your Mission

We are looking for a customer-focused, proactive Inside Sales & Support Agent to optimize lead conversion and enhance sales distribution processes. This role blends outbound sales efforts with dealership support, ensuring smooth operations and customer satisfaction.

🔥 Your Key Responsibilities

✅ Lead Management: Qualify high-potential leads and engage with customers via calls, emails, and chats

✅ Dealer Assistance: Support dealerships with vehicle distribution, transport, documentation, and logistics

✅ CRM & Sales Optimization Maintain accurate records and drive lead-to-sales conversion

Qualifications

📌 Who You Are:

🌟 Experience in outbound sales, B2B sales, or business development

🌟 Customer service expert with strong communication and commercial skills

🌟 Fluent in German & English (at least B2 level)

🌟 Skilled in CRM tools, MS Office, and multitasking in a fast-paced environment

💙 We Value Your Potential!

Even if your experience doesn’t match 100%, we encourage you to apply! Talent comes in many forms, and we are committed to fostering a diverse and inclusive team.

By submitting your application, you’ll be added to our talent pool and considered for upcoming roles that match your profile. We’ll reach out when a suitable opportunity arises.

Additional Information

✨ What We Offer

• Permanent, full-time contract (40h/week)
• Hybrid work model after initial training (1-2 days WFH). Our offices locations: Madrid: C. de Albasanz, 15, San Blas-Canillejas, 28037 Madrid, Spain Barcelona: Carrer de la Constitució, 2, 08960 Sant Just Desvern, Barcelona, Spain
• Deep industry insights, working closely with customers, suppliers & dealers
• MSX Bazaar – Exclusive employee shopping portal
• 26 vacation days (23 + 3 extra!)
• Ongoing internal training & professional development
• Fully adapted offices for a comfortable, accessible workspace
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada25 de gen.

. Office

Company Description

🚀 Join MSX International – A Global Leader in Automotive Consulting! 🌍

🔹 Who We Are

At MSX International, we are a North American multinational and a top consultancy in the automotive industry. With over 500 experts in Spain and Portugal, we develop and implement innovative solutions that enhance our clients' business processes.

💡 Why join us?

With 25+ years of industry expertise, our multilingual and multicultural Contact Center thrives on a proactive and dynamic approach. Our 170+ professionals work collaboratively, ensuring every client receives exceptional service. Thanks to our commitment to excellence, we continue to grow! 🚀

Job Description

💼 Inside Sales Support Agent – Your Next Opportunity!

This position is part of our ongoing talent pool. While we may not have an immediate opening, we’re always looking to connect with outstanding professionals for future opportunities.

🎯 Your Mission

We are looking for a customer-focused, proactive Inside Sales & Support Agent to optimize lead conversion and enhance sales distribution processes. This role blends outbound sales efforts with dealership support, ensuring smooth operations and customer satisfaction.

🔥 Your Key Responsibilities

✅ Lead Management: Qualify high-potential leads and engage with customers via calls, emails, and chats

✅ Dealer Assistance: Support dealerships with vehicle distribution, transport, documentation, and logistics

✅ CRM & Sales Optimization Maintain accurate records and drive lead-to-sales conversion

Qualifications

📌 Who You Are:

🌟 Experience in outbound sales, B2B sales, or business development

🌟 Customer service expert with strong communication and commercial skills

🌟 Fluent in Czech & English (at least B2 level)

🌟 Skilled in CRM tools, MS Office, and multitasking in a fast-paced environment

💙 We Value Your Potential!

Even if your experience doesn’t match 100%, we encourage you to apply! Talent comes in many forms, and we are committed to fostering a diverse and inclusive team.

By submitting your application, you’ll be added to our talent pool and considered for upcoming roles that match your profile. We’ll reach out when a suitable opportunity arises.

Additional Information

✨ What We Offer

• Permanent, full-time contract (40h/week)
• Hybrid work model after initial training (1-2 days WFH). Our offices locations: Madrid: C. de Albasanz, 15, San Blas-Canillejas, 28037 Madrid, Spain Barcelona: Carrer de la Constitució, 2, 08960 Sant Just Desvern, Barcelona, Spain
• Deep industry insights, working closely with customers, suppliers & dealers
• MSX Bazaar – Exclusive employee shopping portal
• 26 vacation days (23 + 3 extra!)
• Ongoing internal training & professional development
• Fully adapted offices for a comfortable, accessible workspace