Ofertes d'ocupació a MSX International

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada2 de nov.

. Office

Company Description

🚀 Join MSX International – A Global Leader in Automotive Consulting! 🌍

🔹 Who We Are

At MSX International, we are a North American multinational and a top consultancy in the automotive industry. With over 500 experts in Spain and Portugal, we develop and implement innovative solutions that enhance our clients' business processes.

💡 Why join us?

With 25+ years of industry expertise, our multilingual and multicultural Contact Center thrives on a proactive and dynamic approach. Our 170+ professionals work collaboratively, ensuring every client receives exceptional service. Thanks to our commitment to excellence, we continue to grow! 🚀

Job Description

💼 Inside Sales Support Agent – Your Next Opportunity!

This position is part of our ongoing talent pool. While we may not have an immediate opening, we’re always looking to connect with outstanding professionals for future opportunities.

🎯 Your Mission

We are looking for a customer-focused, proactive Inside Sales & Support Agent to optimize lead conversion and enhance sales distribution processes. This role blends outbound sales efforts with dealership support, ensuring smooth operations and customer satisfaction.

🔥 Your Key Responsibilities

✅ Lead Management: Qualify high-potential leads and engage with customers via calls, emails, and chats

✅ Dealer Assistance: Support dealerships with vehicle distribution, transport, documentation, and logistics

✅ CRM & Sales Optimization Maintain accurate records and drive lead-to-sales conversion

Qualifications

📌 Who You Are:

🌟 Experience in outbound sales, B2B sales, or business development

🌟 Customer service expert with strong communication and commercial skills

🌟 Fluent in Swedish & English (at least B2 level)

🌟 Skilled in CRM tools, MS Office, and multitasking in a fast-paced environment

💙 We Value Your Potential!

Even if your experience doesn’t match 100%, we encourage you to apply! Talent comes in many forms, and we are committed to fostering a diverse and inclusive team.

By submitting your application, you’ll be added to our talent pool and considered for upcoming roles that match your profile. We’ll reach out when a suitable opportunity arises.

Additional Information

✨ What We Offer

• Permanent, full-time contract (40h/week)
• Hybrid work model after initial training (1-2 days WFH). Our offices locations: Madrid: C. de Albasanz, 15, San Blas-Canillejas, 28037 Madrid, Spain Barcelona: Carrer de la Constitució, 2, 08960 Sant Just Desvern, Barcelona, Spain
• Deep industry insights, working closely with customers, suppliers & dealers
• MSX Bazaar – Exclusive employee shopping portal
• 26 vacation days (23 + 3 extra!)
• Ongoing internal training & professional development
• Fully adapted offices for a comfortable, accessible workspace
  
  

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada30 d’oct.

. Office

Company Description

At MSX International, a North American multinational and leading consultancy in the automotive sector, we have more than 500 experts across Spain and Portugal dedicated to designing and implementing innovative solutions that optimize our clients’ business processes and results.

With over 25 years of industry experience, our multilingual and multicultural Consumer Engagement division operates with a proactive and dynamic mindset. Our diverse team consistently brings fresh ideas, makes informed decisions, and collaborates closely to ensure every client feels valued and fully satisfied with the exceptional service we deliver.

Job Description

Are you passionate about leading teams, fluent in English, and driven by delivering outstanding customer experiences?

We’re looking for a Team Leader to guide a team of Customer Service specialists supporting a prestigious global client. You’ll play a vital role in maintaining service excellence, coaching agents through sensitive inquiries, and driving continuous operational improvement.

Key Responsibilities

• Lead daily operations, ensuring smooth workflows and high service standards.
• Support agents in resolving complex customer cases with fairness, empathy, and policy alignment.
• Act as the primary point of contact for team-related issues and escalations.
• Collaborate with training and quality teams to ensure agents are well-prepared and performance goals are met.
• Monitor KPIs, provide coaching, and foster continuous improvement.
• Manage schedules, attendance, and task assignments to maintain coverage and productivity.
• Liaise with internal stakeholders (Legal, Operations, Product) to support case resolution.
• Identify recurring issues and propose process enhancements.
• Maintain structured documentation in case management systems.
• Communicate updates, goals, and feedback between the team and leadership.
  
  

Qualifications

What We’re Looking For:

• C1 level of English.
• Full-time availability.
• Based in our Barcelona office in a 50% hybrid position, with an initial 3–6 month on-site adaptation period (Carrer de la Constitució, 2, Sant Just Desvern, 08960 Barcelona).
• Proven experience in customer service operations, ideally in a supervisory or escalation-handling role.
• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Ability to interpret and apply policy, contractual terms, and legal frameworks.
• Highly organized, proactive, and results-oriented.
• Familiarity with CRM and case management tools.
• Knowledge of consumer rights or regulatory frameworks is an advantage.
  
  

Additional Information

What We Offer

• Permanent position with an indefinite contract from the beginning.
• Telecommuting policy of up to 50% of the monthly working hours after the adaptation period (approx. 3-6 months).
• Be part of a great team of professionals in an internationally consolidated company.
• Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
• MSX Bazaar: Collective purchasing portal with great discounts for employees.
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
• 23 working days of vacation per year, as stipulated by the collective agreement.
• Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.
  
  

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada8 d’ag.

Office .

Job Description

Value Stream Lean Expert

40 hours per week, Monday-Friday

Barcelona / Madrid

Hybrid

Are you an automotive fan? Do you have expertise in lean and enjoy providing the best solutions? MSXI has the job for you!

MSX is looking for a proactive and enthusiastic Value Stream Lean Expert to join our team.

The Role

As a Value Stream Lean Expert your primary responsibilities will include collecting, organizing, and interpreting data to help guide decision-making processes.

Your Key Tasks Will Be

• Plan Kaizen Event to achieve defined Lean objectives and deadlines
• Monitor & control Lean results and action effectiveness
• Implement actions, especially coaching, monitoring, improve operations consistency and standard delivery level
• Develop Lean Transformation Plan (Projects in Transformation, KPIs’ targets, Personnel skills, Suppliers Involvement)
• Work with Operations to correct and improve on going team management: recruitment requirements, objectives setting, performance, efficiency gain, training if necessary
  
  

About You

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Value Stream Lean Expert has a Bachelor’s degree in engineering, business, or equivalent work experience, as well as:

• Certification by a recognised industry body as Project Manager or Coach
• Previous experience in: delivery and/or Shared Services, process improvement, customer satisfaction, coaching and project management
• Fully professional English knowledge
• Computer Literacy (proficient user of MS Office)
• Great problem-solving and communication skills; critical thinking
• Strong conflict and risk management skills
• Strong understanding of team building and decision-making models and processes
• Good knowledge of Data Collection, ETL, Business Analytics is advantageous
• Good knowledge in building a business case to demonstrate ROI
• Knowledge of Project Management based on PMBook
• Knowledge in feasibility study is a plus
• Familiarity with quality standards (ISO)
  
  

If you can demonstrate familiarity with lean processes and are a team player, we would love to hear from you. If your level of seniority does not perfectly match the job requirements, or if you reside outside of the beautiful Spain, we still encourage you to apply and give yourself the opportunity to join our team.

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In Joining MSX, You Can Enjoy

• Competitive salary
• Company laptop and phone
• Hybrid working model
• Youthful and dynamic atmosphere
  
  

Working Pattern

• 40 hours per week
• Monday – Friday
• Barcelona / Madrid (relocation package to be discussed)
• Hybrid
  
  

You can learn more about MSX International on our website: www.msxi.com

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.