Ofertas de empleo de Ingeniero/a de Soporte Técnico en Madrid

• Nivel de experiencia---
• Tipo de contratoConsultor
• PublicadaNueva

. Cloud Coumputing Office ITIL

Company Description

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics

Everience operates in the Benelux and internationally and has 16 sites in Europe.

The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...

Job Description

• Assist the client with first and second level support on workstations, mobility devices
• infrastructures (installations, replacement, change, relocation, removal)
• Provide support for computer systems in case of hardware and software incidents
• Provide support for mobile devices (iPad, iPhone,) in case of software incidents
• Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems
• Receive materials and spare parts, inventory, prepare for installation, install, and ensure
• feedback to customers
• Always demonstrate excellent customer service
• Compensation : EUR 35K - EUR 40K per year
  
  

• Good technical knowledge of workplace environment and end-user services: Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
• Monitoring and reporting of the production environment (dashboards, KPIs)
• Monitoring and improvement of procedures and documentation
• Incident and request processing (ITIL – ticket tracking)
• At least 2 years in IT Support in a large enterprise environment (+ 400 users)
• Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
• Motivation and real desire to improve and learn
• Organized, able to work independently, pragmatic, and hands-on approach
• Spoken languages: Spanish (fluent) AND English (fluent)
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada7 sept.

Office .

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

For more information about our privacy policy and how to manage cookies, visit our Privacy Policy.

AVEVA’s Early Careers Recruiting team are actively searching for Technical Support Graduates to fill our thriving program that starts in September 2025.

Location: Madrid, hybrid working in the office 3 days per week.

If you are looking to launch your career in the areas of industry, technology and client-facing work, look no further than the Technical Support Engineering Graduate role at AVEVA.

As a member of the Technical Support team, our mission is to serve our customers with best in class quality and speed to achieve their business outcomes while developing internal talent for the future of AVEVA. In this role you have the opportunity to make a significant impact for our broad customer base, including Fortune 100 companies, each and every day, while simultaneously building upon your existing skill-sets. The role will allow you to develop a variety of skills that will contribute to your entire career while working with a team of talented people who help our dynamic range of customers.

As a Technical Support Graduate Engineer, you will:

• Complete our New Hire Orientation and a thorough training program
• Enable our customers’ success to manage their operations by supporting them remotely through phone, email, web channels or on-site
• Teach our users how to use our software as an instructor and trainer
• Develop your business acumen by communicating frequently with our customers to understand how they utilize our software to solve their business challenges, and by collaborating with different AVEVA departments to deliver and improve our customers’ experience with our company and products.
• Grow your technical skill-set by developing a solid foundation in the AVEVA Products, related software and industry technologies.
  
  

• Self-motivated individuals with a customer mindset and desire to help people
• Enthusiasm for technical problem solving, with attention to detail and strong communication skills
• Ability to learn and research in a dynamic and engaging environment
• Bachelor's Degree, Master's Degree
• Engineering, Computer Science or related field
• Proficiency in a European language is a plus
  
  

• Competitive pay
• Mentorship: You will be assigned a technical mentor to guide you during your graduate programme
• Continuous Learning: You will be supported to gain the relevant professional development to support your work
• A comprehensive graduate development program
  
  

• Nivel de experiencia---
• Tipo de contrato---
• Publicada3 sept.

Teletrabajo

¿Quieres formar parte de una empresa líder en el sector de las energías fotovoltaicas? Desde Grupo Adecco buscamos perfiles de Junior Technical Support para incorporar en una importante empresa internacional con sede en Noruega, en su centro de operaciones de Madrid centro.
Te unirás al equipo de operaciones para contribuir a la gestión y adquisición de nuevos socios instaladores para expandir la red de la empresa en relaciones con instaladores que son fundamentales para el crecimiento de nuestro negocio.
 
Tus principales responsabilidades serán:
-Atender nuestra base instalada para preguntas técnicos/as y soluciones.
-Construir soluciones técnicos/as con instaladores y fabricantes para asegurarse de que nuestras instalaciones solares funcionen como se espera.
-Asesor/a técnico/a para organizaciones locales, ayudando a los equipos de Ventas y Gestión de Cuentas a tomar decisiones técnicos/as.
-Calidad en las instalaciones realizadas por los instaladores.
¿Qué necesitamos de ti?
Imprescindible:
-Nivel avanzado de alemán (C1 o nativo) OBLIGATORIO.
-Nivel intermedio de inglés para coordinar con otros equipos de la empresa internacionalmente.
-Formación técnica: FP de energía fotovoltaica, Grado en Ingeniería de Energía, Telecomunicaciones, Arquitectura Técnico/a o Energética, o similar.
-Muchas ganas de aprender y desarrollarte en el sector solar.
-Excelentes habilidades de comunicación, resolución de problemas y toma de decisiones.
-Gestión de normativas eléctricas.
-Mentalidad enfocada en el cliente.
-Disfrutar trabajar en equipo: se espera dar y aprender de tus compañeros.
Muy valorable:
-Preferiblemente experiencia de 1 año (o cercana) en el sector de las energías renovables o instalaciones fotovoltaicas. NO ES INDISPENSABLE.
-Conocimientos básicos de español (no es obligatorio).
¿Qué ofrecemos?
Condiciones laborales
-Contrato indefinido.
-Salario bruto anual: entre 25.300€ y 27.830€, con aumento al 30.610€ con varios años de experiencia en fotovoltaicas.
-Bonus variable: hasta un 10% anual basado en objetivos.
-Convenio: Oficinas y despachos de Madrid.
-Horario: Lunes a viernes, jornada completa de 9:00 a 18:00h, con entrada flexible entre 8:00 y 9:30h, de forma anual.
-Ubicación: Oficina fácilmente accesible, en el centro de Madrid.
-Vacaciones: 24 días al año.
Beneficios que ofrecemos
-Un entorno laboral comprometido, joven y sociable.
-Una curva de aprendizaje pronunciada, con formación relacionada con ventas, tecnología e industrias de renovables.
-Modalidad híbrida: Teletrabajo 2 días a la semana.
-Full remote: Hasta 4 semanas al año de teletrabajo completo desde cualquier lugar.
-Retribución flexible:
--Tarjeta restaurante.
--Tarjeta transporte.
-Clases de español para quienes lo deseen.
-Seguro médico/a o plan de pensiones.
-Plan de carrera: Reales oportunidades de crecimiento profesional, ya que la trayectoria de la empresa abrirá roles de gestión.