Ofertas de empleo de Ingeniero/a de Soporte Técnico en Madrid

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Networking Inglés Resolución de problemas Capacidad de análisis Soporte técnico Conjunto de protocolo de Internet (TCP/IP) Presentaciones Comunicación interpersonal Resolución de incidencias Ciencias de la computación

We're Hiring: Regional Technical Support Engineer

Are you a problem-solver at heart with a passion for technology and top-tier customer service?

Join RISCO, a global leader in cutting-edge smart security solutions, and become a key part of our regional support team.

We're looking for a Technical Support Engineer who thrives in a dynamic environment, loves tackling technical challenges, and is committed to delivering an exceptional customer experience.

• Be the go-to technical expert for our regional sales teams and customers.
• Own and resolve service requests—analyzing, troubleshooting, and solving complex technical issues.
• Deliver hands-on support: from system maintenance and upgrades to installations and fault resolution.
• Represent customer needs internally, collaborating with R&D, product, and service teams to drive continuous improvement.
• Keep our CRM data up to date, reflecting real-time case status and service activity.
• Work closely with international support teams, contributing to process optimization, tool usage, and documentation standards.
• Ensure we meet and exceed our commercial support obligations—every customer, every time.

• Proven experience in a technical support or customer-facing engineering role.
• A curious mind and an “outside-the-box” approach to solving problems.
• A self-starter attitude with the ability to manage multiple tasks independently.
• Strong interpersonal and communication skills—comfortable engaging with both technical and non-technical stakeholders.
• Ability to deliver impactful technical presentations and trainings.
• Bachelor’s degree in Software Engineering, Electronics, Computer Science, or another technical field.
• Advanced business-level English (written and spoken) – essential.

At RISCO, innovation meets impact. We don’t just provide products—we deliver smart, secure experiences that protect homes, businesses, and communities around the globe. If you're ready to make a real difference with your technical skills and grow within a collaborative, international environment—this is your opportunity.

Apply now and be part of something smarter.

• Nivel de experiencia---
• Tipo de contratoConsultor
• Publicada29 jul.

Networking Inglés Office Mac Sistemas operativos Soporte técnico Resolución de incidencias Ordenadores de sobremesa Impresoras Jabber

Key Responsibilities:

• Provide 1st/2nd level support for user issues and escalate complex cases when needed.
• Troubleshoot Windows OS (XP–10), MS Office, Cisco Jabber, and basic Mac systems.
• Support and maintain hardware including desktops, laptops, printers, and peripherals.
• Diagnose network and connectivity issues using standard tools.
• Perform preventive maintenance and hardware repairs.
• Collaborate in a fast-paced, project-based environment.

Project type: freelance B2B 

Monday to Friday 

9 am to 5 pm 

Language required: Spanish and English

Immediate joiner needed.