Ofertes d'ocupació a Foundever

• Nivell d'experiència---
• Tipus de contracteConsultor
• Publicada22 d’oct.

.

📍 Location: Málaga, Spain (On-site)

🗣️ Languages Required: Advanced Spanish & English

💼Experience: large experience in Operations/Customer Service Management

🕒Schedule: Monday to Friday, 9:00 AM – 6:00 PM (Fridays until 3:00 PM)

💶Salary: Competitive and based on experience and qualifications

Are you a strategic leader with a passion for excellence in customer experience?

Do you thrive in dynamic, multilingual environments and have a strong background in operations within the hospitality or service sector?

We are looking for an Operations Manager to lead and optimize the day-to-day performance of our multilingual customer service team supporting a world-renowned hotel chain.

🧭 Your Mission

As our Operations Manager, you'll be responsible for:

✔️ Overseeing daily operations of our multilingual customer service center

✔️ Ensuring high-quality service delivery and adherence to KPIs/SLAs

✔️ Leading, mentoring, and developing team leaders and agents

✔️ Collaborating with global stakeholders to align strategy and execution

✔️ Driving continuous improvement in customer experience and operational efficiency

🎯 What You Bring

✅ Extensive proven experience in customer service operations, preferably in hospitality, travel, or BPO

✅ Proven experience managing large, diverse, and multilingual teams

✅ Strong leadership and communication skills

✅ Advanced Spanish and English (both written and spoken)

✅ Deep understanding of customer experience metrics, tools, and methodologies

✅ Residence in Spain and availability to work on-site in Málaga

🚀 What We Offer

• Permanent contract

• 💶 Salary: To be discussed based on profile and experience

• Career growth in an international and multicultural environment

• Dynamic and collaborative company culture

• A chance to make a real impact on service delivery and team success

If you're a motivated leader who thrives in a fast-paced, customer-first environment, this is your opportunity to take your career to the next level.

📩 Apply today and help shape the future of customer experience in the hospitality industry.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada22 d’oct.

. Excel Office

Job Opportunity in Malaga

Location: Málaga, Spain

Contract Type: 9-month temporary contract with the possibility of extension. 1-month trial period.

Monthly Salary: €1.502,39

Working Hours: 39 hours per week (Rotational shifts from Monday to Sunday, including alternating weekends, between 09:00 and 23:00).

On-side Training: Get started with in-person training and work at our centrally-located Malaga office.

Start date: 10/11/2025.

About Us

Join our dynamic team in the heart of Málaga, where we are dedicated to delivering exceptional service in the hospitality and tourism sector.

At Foundever, we are specifically looking for passionate candidates fluent in Spanish with a strong customer service background to enhance our guests' experience.

What We Offer

• Salary: 1.502,39€gross/monthly
• 9-month temporary contract with the possibility of extension.
• Full-time 39h/week
• Comprehensive training in our Málaga offices to ensure you excel in your role.
• A vibrant and multicultural working environment.
  
  

• Language Skills: Native Spanish speaker and advanced level of English (C1 minimum).
• Location: Must reside in Málaga or be willing to relocate.
• Experience: Previous experience in hospitality or related customer service is a plus.
• Skills: Strong communication skills, a passion for customer service, and the ability to work in a fast-paced environment.