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0Kenes Group
Senior Account Manager
Kenes Group · Madrid, ES
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Why Kenes
At Kenes, we foster a family-like work environment within a global company. We understand the significance of work-life balance and strive to create an atmosphere that supports personal well-being and professional growth. We believe in empowering our employees with knowledge and skills that propel their careers forward. Join Kenes and embark on a rewarding journey where you’ll thrive both personally and professionally.
Job Summary
We are seeking a Senior Account Manager with a strong background in professional congress organization (PCO), association management, or related event and conference services. In this role, you will be responsible for cultivating and sustaining strong client relationships through consistent, dedicated support and service. Additionally, you will oversee the management of the core account team, which includes the Project Manager and Program Manager.
Responsibilities
- Develop long-term relationships with Kenes clients, actively contributing to the growth and promotion of their businesses.
- Partner with clients, offering strategic insights and generating actionable recommendations for achieving business goals, seamless execution, and implementation.
- Responsible for direct management and professional/personal development and satisfaction of team members.
- Lead and empower the team through effective development strategies.
- Work closely with clients to understand their business needs; present creative, practical solutions to enhance business outcomes.
- Overall accountability for congress budgets.
- Achieve targets and maximize profits for all stakeholders.
- Effectively communicate client messages, requests, and goals to the internal team, on a regular basis.
- Participate in client meetings and collaborate with CRMs to develop and enhance partnerships.
- Coordinate with various Kenes departments to address client issues and problems, striving to always improve the level of service.
- Design and produce documents and presentations for clients; clearly communicate client ROI.
- Recognize potential problems early and initiate/apply problem-solving processes in a timely manner.
- Demonstrate comprehensive knowledge and accountability for all congress/client-related matters.
- Responsible for the delivery and quality of work produced by the team.
- Excellent written and verbal communication skills in English (native or near-native level);
- Experience in the events/ conferences industries.
- Strategic thinker with a consultative approach and a strong client orientation.
- Proven experience in building, managing, and expanding client relationships.
- Bachelor’s degree in Business Administration or a related field
- Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word); familiarity with CRM systems
- Demonstrated ability to manage large budgets (over €1 million) – advantage.
- Experience managing direct reports and leading teams – advantage.
- knowledge of other European languages – advantage.
- WHAT WE OFFER:
- Real opportunities for professional development in a leading international company
- Friendly team culture that promotes initial and continual professional education and team collaboration
- Hybrid model & Flexible working hours
- Extra remote working days / weeks
- Flexible remuneration: food, transportation, daycare
- Easy access by public transport (really close by a metro stop)
- Regular team events
- Refer a friend program
Only short-listed candidates will be contacted.
All documents will be treated with the strictest confidentiality!
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Junior Market Research Analyst
10 de set.Kenes Group
Junior Market Research Analyst
Kenes Group · Madrid, ES
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Why Kenes:
With more than 60 years of experience, Kenes Group is a global PCO leader and association management. Our team of 250 employees works together to create impactful professional events. We foster a family-like work environment within our global company, where collaboration and support are at the heart of what we do. We believe in empowering our employees by equipping them with knowledge and skills that help them grow and advance in their careers. We understand the significance of work-life balance and strive to create an atmosphere that supports personal well-being, to meet the diverse needs of our employees.
Job Summary:
The Junior Market Research Analyst, reporting directly to the Business Development Department, will provide critical research, analytical, and operational support to identify and pursue new business opportunities. This role combines market research and proposal support with administrative responsibilities for the BD team, and includes handling initial outreach to potential clients.
Responsibilities:
- Conduct in-depth market and company research to identify potential leads and business opportunities.
- Develop and maintain accurate databases of prospects, market intelligence, and industry insights.
- Support in the preparation, coordination, and submission of bids, proposals, and tender documentation.
- Ensure strict adherence to submission requirements, deadlines, and corporate compliance standards.
- Prepare reports, presentations, and data analyses to support strategic planning and decision-making.
- Provide comprehensive administrative and operational support to the BD department, including document management and scheduling.
- Manage initial outreach to potential clients (emails, LinkedIn messages) to support lead generation and engagement.
- Collaborate with internal stakeholders to gather information and inputs required for proposals and client engagement.
- Monitor industry trends, competitor activity, and relevant developments to inform business growth strategies.
- Strong research and analytical capabilities, with the ability to interpret and present insights clearly.
- Exceptional accuracy, attention to detail, and organizational skills.
- Excellent written and verbal communication skills in English.
- Experience in research, business development support, or a similar analytical/operations role – an advantage.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with CRM tools (Salesforce is an advantage).
- Ability to manage multiple priorities, work effectively under pressure, and meet deadlines.
- Real opportunities for professional development in a leading international company
- Friendly team culture that promotes initial and continual professional education and team collaboration
- Hybrid model & Flexible working hours
- Extra remote working days / weeks
- Flexible remuneration: food, transportation, daycare
- Easy access by public transport (really close by a metro stop)
- Regular team events
- Refer a friend program