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0IT Helpdesk Technician
13 de junyLes Roches Marbella
Málaga, ES
IT Helpdesk Technician
Les Roches Marbella · Málaga, ES
Office Excel
Les Roches Global Hospitality Education, in the top 2 for Hospitality & Leisure Management by the QS World University Ranking, is a brand of the Sommet Education Group.
Les Roches is currently recruiting for its campus in Spain, Marbella, full time experienced and highly motivated IT Helpdesk Technician.
OVERVIEW
Under the supervision of the IT Manager, the IT Help Desk Technician will provide remote and on-site day to day IT support to both students and employees.
Due to the nature of the job, it requires presentiality.
KEY RESPONSIBILITIES
- Provide remote and on-site computer support to users and students operating in a Windows and Mac environment
- Troubleshoot computing related problems. Identify and analyze all software, hardware, and network-related issues, recommend solutions and assist user with resolution.
- Provide users with first level functional support for the portfolio of applications running in the company. Exercise judgment to escalate application issues of a complex nature to second/third levels.
- Track all support requests and resolution in the Service Desk ticketing system
- Install and upgrade PC hardware and software
- Setup and configure new hardware
- Keep track of equipment/consumable
- Maintain the inventory system up to date
- Follow-up on IT repairs with suppliers and keep students/employees informed
- Manage purchase orders from the initial request to the delivery to the requestor
- Create and maintain knowledge base documentation
- Deliver specific training to staff and students (induction)
- Manage the whole lifecycle of Employee onboarding & Employee offboarding
- Provide support for audiovisual systems
- Maintain and administrate O365 accounts
- Assure compliance with company required security and information technology policies and procedures
KNOWLEDGE AND EXPERIENCE
- Technical degree or Higher Level Education cycle in IT domain
- 3+ years related experience
- Advanced knowledge of both MacOSX and Windows operating systems
- Advanced knowledge and support of computer hardware for the troubleshooting of miscellaneous hardware problems
- Advanced knowledge and support of standard application packages: i.e. Microsoft Office productivity tools
- Advanced knowledge of Ethernet networks
- Advanced knowledge of hubs, routers, IP and terminal emulation concepts
- Advanced knowledge of wireless network configurations
- Knowledge and understanding of hardware and mobile devices
- Knowledge of ticketing systems, ideally, Servicenow.
- Excellent level of English (minimum B2 or equivalent)
- Experience in Education sector is a plus
SKILLS AND ABILITIES
- Exceptional oral and written communication skills, well developed organizational skills and detail oriented
- Service-minded, self-motivated and able to work both independently and in a team environment
- Proven ability to use a combination of research, previous experience, testing and escalation to efficiently find the best solutions to technical problems -– including applying standards and best practices in implementing stable solutions that best meet a client’s business and operational requirements
- Proven strong customer service orientation and excellent customer service skills
- Proven ability to address production or operational problems with an appropriate sense of urgency
- Ability to work in a collaborative team environment across organizational units
- Proven ability to prioritize responsibilities and work independently
- Proficient in multitasking
- Ability to work efficiently and excel in a fast-paced IT computing department
- Attentive to detail
- Flexibility and dedication in acquiring new responsibilities/tasks as needed in the department or in other ITS departments
- Flexibility and adaptability (i.e. ability to work flexible hours for unit coverage on short notice)
- Reliability and dependability to ensure SLAs and service targets are met
- Proven time management skills
- Strong technical background
Graduate Intern - Regulatory Affairs
8 de junyRoche
Sant Cugat del Vallès, ES
Graduate Intern - Regulatory Affairs
Roche · Sant Cugat del Vallès, ES
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Graduate Intern - Regulatory Affairs
We advance science so that we all have more time with the people we love.
Department Summary
We are looking for creative, innovative and open-minded interns to join the Global Regulatory Affairs team.
As an Intern in Regulatory Affairs, you have the opportunity to support regulatory and product care activities, and get insights into the IVD industry and the applicable regulations and standards for IVD products.
In Global Regulatory Affairs we work on specific challenges as a team within all areas of the diagnostic business around the globe, to grow together to bring the best products to patients while choosing a work environment that fits our life.
In this role, you can demonstrate your creativity and leave a footprint in our products’ lifecycle. Here you will directly contribute to Roche Diagnostics' vision: innovating diagnostics, shaping healthcare & changing lives.
The Opportunity
After your ramp-up, you will be assigned to tasks or projects. You’ll be mostly spending your time in:
- You assist in the worldwide registrations and activities for various IVD products, at various stages of their development and lifecycle
- You support the preparation and maintenance of global documentation for our IVD products
- You collaborate with other regulatory affairs teams, including local affiliates, for registrational activities
- You coordinate with global interdisciplinary project teams to provide regulatory input to development, submission planning, and documentation needed
- You support the global regulatory team members in their non-registrational activities
- Intensive 1 year intern graduate program (Contrato en practicas)
- Competitive salary and benefits package
- Program start dates are in September
- Location in Sant Cugat del Valles, On site
- Access to training and development opportunities
- Work with some of the most talented people in the biotechnology industry
- You have recently graduated (within the last 3 years)
- You possess facilitation and communications skills and the ability to deal with adversity in a multicultural and international environment
- You are a fast learner, have a proactive attitude to drive solutions, and have a high level of team orientation
- You are curious and attentive to detail
- You are fluent in English (written and spoken)
This opportunity is part of the START TECH program, You can find more information about the
program at the following link: https://careers.roche.com/global/en/start-tech-program-spain
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Roche
Sant Cugat del Vallès, ES
Graduate Intern - Product & Integration Management
Roche · Sant Cugat del Vallès, ES
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Graduate Intern - Product & Integration Management
We advance science so that we all have more time with the people we love.
Department Summary
We are seeking a motivated intern to support the navify Portal team at Roche. The intern will be instrumental in driving the adoption of a key technical component of the navify Portal among internal stakeholders. The role requires a proactive approach to collect and organize feedback from both technical and business stakeholders, to ensure that product functionalities meet the highest standards and address user needs.
The Opportunity
- Actively promote the use of the navify Portal's technical component within the organization, demonstrating its value and benefits to internal stakeholders
- Engage with a diverse group of stakeholders to gather detailed feedback on product functionalities, both from a technical and business perspective
- Analyze and structure the collected feedback to identify trends, pain points, and opportunities for product enhancement
- Develop well-defined functional and non-functional requirements based on the synthesized customer feedback to guide future product improvements
- Propose strategic directions for the future development of the technical component
- Work closely with the navify Portal product owner and product managers to define and prioritize the scope of further development, ensuring alignment with the product roadmap
- Facilitate communication between the product team and technical teams to ensure a clear understanding of the development work required
- Intensive 1 year intern graduate program (Contrato en practicas)
- Competitive salary and benefits package
- Program start dates are in September
- Location in Sant Cugat del Valles, On site
- Access to training and development opportunities
- Work with some of the most talented people in the biotechnology industry
- Must have graduated from a University degree program
- You are a motivated and curious individual with a can-do attitude and a proactive approach.
- You have an interest for product management, and you are eager to learn and contribute to the team's success.
- You possess strong communication skills to effectively engage with diverse stakeholders and bridge the gap between technical and non-technical teams.
- Your problem-solving abilities, time management skills, and adaptability enable you to thrive in a fast-paced environment
- You are driven by a desire to make a difference and embrace the challenges and opportunities that come with the role
This opportunity is part of the START TECH program, You can find more information about the
program at the following link: https://careers.roche.com/global/en/start-tech-program-spain
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Graduate Intern - SW Developer
19 de maigRoche
Sant Cugat del Vallès, ES
Graduate Intern - SW Developer
Roche · Sant Cugat del Vallès, ES
Java Python Agile Selenium jUnit QA Postman
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Graduate Intern - SW Developer
We advance science so that we all have more time with the people we love.
Department Summary
Support Test and Validation Engineers in the development and execution of Test Cases. Manual and Automatic. Work on testing KPI definition and implementation
The Opportunity
- Support manual and automated test execution
- Collaborate with developers and QA engineers
- Document test results and contribute to defect reporting
- Learn and apply agile and CI/CD practices
- Intensive 1 year intern graduate program (Contrato en practicas)
- Competitive salary and benefits package
- Program start dates are in September
- Location in Sant Cugat del Valles, On site
- Access to training and development opportunities
- Work with some of the most talented people in the biotechnology industry
- Must have graduated from a University degree program
- Basic understanding of programming (e.g., Python, Java)
- Interest in QA, software testing, or automation
- Good communication and teamwork skills
Preferred qualifications:
- Familiarity with tools like Selenium, JUnit, or Postman
- Knowledge of software development lifecycle
program at the following link: https://careers.roche.com/global/en/start-tech-program-spain
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Graduate Intern - Global Project Manager
18 de maigRoche
Sant Cugat del Vallès, ES
Graduate Intern - Global Project Manager
Roche · Sant Cugat del Vallès, ES
Agile
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Graduate Intern - Global Project Manager
We advance science so that we all have more time with the people we love.
Department Summary
Ready to launch your project management career? Roche Diagnostics in Sant Cugat offers a fantastic opportunity for aspiring talent to grow and learn in a dynamic environment. Join us as a Global Project Manager and gain hands-on experience in Agile practices, problem-solving, and collaboration. If you're self-motivated and curious, we want to hear from you! Apply today and start your journey with Roche.
The Opportunity
- May be assigned a variety of tasks relevant to the assigned function and/or special projects
- The objective of assignments is for the intern to practically apply academic or vocational studies/learning in a Roche setting, as well as learn more about the Roche organization, as future employment with Roche may be a possibility subject to job availability, candidate qualification and past performance
- Assignments vary but are typically to support the activities of regular employees, such as entry-level research and reporting, analyses and modelling, preparing materials for others, coordinating small events or meetings, improving basic departmental operations such as filing or archiving systems, departmental libraries, etc. Length of internship will vary according to business needs and legal requirements in the market where the internship is occurring
- Intensive 1 year intern graduate program (Contrato en practicas)
- Competitive salary and benefits package
- Program start dates are in September
- Location in Sant Cugat del Valles - On site
- Access to training and development opportunities
- Work with some of the most talented people in the biotechnology industry
- Must have graduated from a University degree program
- Must have experience with stakeholder management, communication, financials, conflict management
This opportunity is part of the START TECH program, You can find more information about the
program at the following link: https://careers.roche.com/global/en/start-tech-program-spain
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.