For over 50 years, Lawton School has been helping Spanish speakers achieve real, lasting fluency in English through the Lawton Method — a proven approach built on human connection, structure, and measurable progress.

Today, Lawton School is entering its next chapter.

With the launch of idiomas.io, we are combining our deep teaching heritage with next-generation technology: AI-powered, RAG-enabled, app-based language services designed to enhance—not replace—human teaching. This blend of expert educators, intelligent systems, and personalized learning tools allows us to deliver precision, continuity, and results at a level that wasn’t possible before.

Our mission remains the same: help people reach their language goals.

Our tools are simply smarter.

And now, we’re looking for someone to help us deliver that experience from the very first interaction.

We’re hiring a Client Experience & Admissions Lead to be the front-line owner of the student and family journey at Lawton School.

This is a full-time, on-site role based at our main HQ in Gijón, Asturias, starting end of February 2026 (ASAP preferred).

You’ll oversee admissions end-to-end and ensure every prospective and current client experiences Lawton as professional, warm, efficient, and deeply human. From first inquiry to renewal, you’ll be the connective tissue between families, teachers, systems, and schedules.

Deliver a 10/10 experience for students and families — calm, clear, and supportive — from the first hello to long-term loyalty.

You’ll run admissions with speed and structure:

every lead followed up, every student supported, and every detail tracked.

• Welcome and support students and families (in person, phone, email, WhatsApp)
• Manage the full admissions cycle: inquiries, placements, enrollments, renewals, and conversions
• Coordinate schedules, operational requests, and payment workflows
• Maintain clean, accurate student records (ERP/CRM hygiene really matters)
• Collaborate closely with teachers and the academic team
• Support community and content moments: testimonials, student stories, events, and short clips
• Spot opportunities to improve the overall client experience through better follow-ups and processes

• Warm, optimistic, and calm under pressure
• Highly organized and fast — able to manage multiple requests without losing quality
• Digitally confident and quick to learn new systems
• Strong commercial instinct with a human, ethical approach (selling = helping people choose well)
• Detail-oriented, proactive, and reliable
• Comfortable working on-site in a dynamic, people-first environment
• Fluent in Spanish and English (required)

• Customer-facing experience in education, hospitality, retail, or tourism
• Experience working with families, children, or teenagers
• Confidence coordinating schedules and follow-up workflows
• Previous experience in client relations or educational admissions

• Microsoft 365 Education (Teams, SharePoint, Outlook, Forms)
• ERP systems: MNProgram + Holded
• idiomas.io website and lead flow
• Social channels coordination (Instagram, TikTok, Facebook, LinkedIn)
• Bonus: experience using AI tools (OpenAI / Anthropic) for drafting, organizing, and workflow support

• Strong interpersonal and relationship-building skills
• Excellent written and verbal communication
• Proven customer service mindset focused on satisfaction and retention
• Ability to collaborate across teams and adapt in a fast-moving environment
• Bachelor’s degree in Business, Communication, Education, or a related field (preferred)

This isn’t just an admissions role.

It’s a key position at the intersection of people, systems, and innovation — helping a 50-year institution evolve into its next generation.

• If you care about people, love clean processes, and want your work to genuinely matter, we’d love to meet you.