Are you looking for an excellent job opportunity? We are hiring a new Guest Experience Associate to get on board our team now!

About us

Nordic RentAway Spain is a small company based in Alicante, with property management, investment, and vacation home rental as our core services. Our company’s most popular service is property rental management. We have successfully hosted travelers on Costa Blanca since 2017 with one goal: creating the absolute best holiday experience for our guests. Our new colleague and team member will be just that: a guest experience perfectionist! You are passionate about turning moments into memories for our guests and ensuring that they have an exceptional holiday experience.

Candidate qualifications and profile

• Full professional proficiency in English and Spanish, other languages are a great advantage
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Strong sense of responsibility and a professional presentation
• Be passionate about Costa Blanca and promoting sustainable tourism
• Relevant educational degree, and hospitality sector experience
• Hold a driver’s license and vehicle

CORE WORK ACTIVITIES

Exceptional Customer Service

• Provide services that are above and beyond for customer satisfaction and retention
• Monitor daily bookings and ensure assigned properties are prepared prior to check-in
• Prepare and inspect holiday homes prior and after guest stays
• Follow check-in and check-out procedures
• Ensure guests are properly greeted upon their arrival to our holiday homes
• Provide upscale guest service experiences for guests throughout their stay
• Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis, inform guests of our services
• Respond to and handle guest problems and complaints effectively
• Provide immediate assistance to guests as requested
• Participate in the development and implementation of corrective action plans to improve guest satisfaction

Individual GOALS

• Improve service by understanding guest needs, providing guidance, and feedback
• Set a positive example for guest relations
• Display outstanding hospitality skills
• Empower co-workers to provide excellent customer service
• Strive to improve service performance

Guest Experience Team Membership

• Encourage and build mutual trust, respect, and cooperation among team members
• Demonstrate appropriate behaviors
• Understand employee positions well enough to perform duties in employees' absence
• Establish and maintain open, collaborative relationships with co-workers and ensure a healthy work-environment within the team

Maintaining Guest Experiences and Team Goals

• Develop specific goals and plans to prioritize, organize, and accomplish your work
• Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
• Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of any property
• Intervene in any guest/employee situation as needed to insure the integrity of the company and properties is maintained, guest satisfaction is achieved, and employee well being is preserved

What we offer

International work environment

Full-Time, 40 hours/week: flexible schedule

Location: Hybrid, work from home and on-site in the Alicante Province

Entry salary: 1.500€ monthly net

Apply in two steps: 1) Through Linked-In, 2) E-mail your MOTIVATED LETTER to: [email protected]

We look forward to receiving your application!