An Irresistible Opportunity

Are You Ready for a Transformative Challenge with one of The World’s Most Iconic Brands? The Pacha Group is a Globally Recognised Icon, with the Legendary Twin Cherries symbolising Hospitality, Entertainment, Sustainability - and the vivid Soul of Ibiza.

A Carefree, Creative Energy Pulses through our Warm Hospitality, Immersive Music, All-Day Entertainment Experiences, and our Signature Style Statements.

Join our Vibrant Pacha Family - and Enjoy a World where the Magic Never Stops.

The Candidate

As an Enthusiastic and Energetic Self-Starter, you embody the Soulful Spirit of The Twin Cherries by consistently Exceeding Expectations. Your Fearless and Magnetic Nature radiates a Positive, ‘Can-Do!’ Attitude, demonstrating a true Commitment to being a Team Player. You excel in Building Connections with ‘Pacha-Lovers’ and fellow Pacha Family Members, communicating with Confidence and Professionalism, making you a Powerhouse in delivering the Legendary Experientials that The Pacha Group is famous for.


Joining our Pacha Family with your passion for Delivering Superior Performance, finding Creative Solutions, and Completing Tasks Successfully promises an Unmatched Journey at The Pacha Group. Unleash your Limitless Potential in an Electrifying Environment that will Transcend your Career to New Heights!

Key Responsibilities

• Manages Guest Reservations for Dining and Pool Experiences via Phone, Email and Digital Platforms, ensuring a Prompt, Personalised and Professional Response every time.
• Operates and Maintains Booking Platforms and Reservation Tools, updating Guest Profiles and Preferences with Accuracy and Attention to Detail.
• Communicates Clearly and Confidently with Guests, VIP Hosts and Agency Partners, offering Tailored Recommendations and Thoughtful Alternatives when needed.
• Maximises Booking Potential through Upselling and Cross-Selling, promoting Special Experiences, Events and Seating Options that align with Guest Interests.
• Coordinates Seamlessly with Operations, Guest Relations, Food and Beverage and Front Office Teams, ensuring every Booking is delivered Seamlessly.
• Handles High-Volume requests with Composure, Prioritising Responsiveness, Quality and the Signature Warmth of Destino Five Ibiza’s service ethos.
• Maintains Accurate and Up-to-Date Guest Records, supporting Reporting, Forecasting and Loyalty Recognition Initiatives.
• Follows Reservation Standards and SOPs, contributing to Individual and Team Goals related to Conversion, Response Time and Guest Satisfaction.
• Assists in Pre-Arrival Guest Engagement, sending Confirmations and ensuring All Special Requests are Logged and Actioned in advance.
• Shares Guest Feedback and Booking Trends with the Team, supporting continuous optimisation of Capacity Planning and Service Strategy.
  
  

The Team

Pacha Family Members are Playful, Creative and Audacious Leaders. They are Cultured yet Chic, Confident yet Self-Effacing, and they Work Hard - to Play even harder! If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments, then Look No Further! This is your Chance to Become Part of the Pacha Family and write your own chapter - with a ‘Cherry on Top!’

An Equal Opportunity Employer

The Pacha Family represents over 35 nationalities across its over 850 Pacha Family Members. The Pacha Group does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. The Pacha Family is Driven by the Principles of Love, Connection, Joy, Inclusivity and Music, and bonded by a Celebration of People, Culture and Diversity.

Sustainable Indulgence at The Pacha Group

The Pacha Group is committed to redefining Sustainable Hospitality and Entertainment, seamlessly integrating Cultural Heritage, Environmental Responsibility, and Luxury Experiences. Leading Ibiza’s transition to Clean Energy, Pacha Ibiza Club, Pacha Hotel, and Destino Five Ibiza now operate on 100% Green Power, contributing to the Group’s 34% carbon footprint reduction and accelerating the Balearics’ Net-Zero targets—where less than 1% of Ibiza currently utilizes renewable energy.

Destino Five Ibiza has further Advanced Water Stewardship, cutting usage by 24% in the 2024 season, while the Group’s dedication to Responsible Sourcing ensures that 39% of its fruits and vegetables come from Ibiza and 86% from within Spain. Cementing its Sustainability Leadership, The Pacha Group has registered all core properties—including Pacha Ibiza, Pacha Hotel, Destino Five Ibiza, and Casa Pacha Residences under development—with the US Green Building Council, targeting LEED Gold or higher certification. Beyond operations, The Pacha Foundation continues to Champion Ibiza’s Social Welfare, Environmental Conservation, Cultural Arts, and Sports Initiatives, ensuring that Sustainability remains at The Heart of the Brand’s Legacy.

About The Pacha Group

The Pacha Group is a globally acclaimed lifestyle brand with a strong presence in various sectors such as music, leisure, entertainment, hospitality, and fashion. It extends its international influence through well-known destinations including Pacha Ibiza (a famed nightclub), Destino Five Ibiza and Pacha Hotel. Having celebrated its 50th anniversary in 2023, the Pacha Group is dedicated to sharing the essence of the Ibizan lifestyle with the world, characterised by a carefree, sophisticated way of life infused with creativity, music, and a spirit of acceptance.

Find out more here: pacha.com

About FIVE Holdings

FIVE Holdings is a vertically integrated group, and its current portfolio includes 3 luxury hotels in the UAE, FIVE Palm Jumeirah, FIVE Jumeirah Village and FIVE LUXE, a hotel in Switzerland, FIVE Zurich, 2 hotels in Spain, Destino Five Ibiza and Pacha Hotel, a nightclub in Spain, Pacha Ibiza, 2 eponymous Fashion Lines, FIVE Mode and The Pacha Collection in the UAE and Spain; as well as a range of assets that include Toy Room, and WooMoon Storytellers (Globally).

FIVE’s focus is on a ‘Global Sustainable Entertainment Ecosystem,’ which is the integration of immersive entertainment with homegrown F&B concepts that results in a distinctive guest experience for an international and affluent audience of luxury-loving, eco-conscious Millennial and Gen-Z customers.

Find out more here: fiveglobalholdings.com

About Destino Five Ibiza

Destino Five Ibiza, part of The Pacha Group’s iconic legacy, reopens in June 2025 after a comprehensive transformation, elevating it from a four-star to a five-star destination. The reimagined hotel blends sophisticated contemporary design with a commitment to sustainability, aiming to achieve LEED Platinum certification.

Guests can expect elevated dining, luxurious amenities, and imaginative spaces, including terraces with outdoor bathtubs and a wellness-focused outdoor gym. As a beacon of sustainable luxury on the island, Destino Five Ibiza redefines the art of celebration, offering unforgettable moments of joy, connection, and inclusivity.

Returning for the new chapter, Marco Carola’s legendary Music On residency will bring world-class talent to one of Ibiza’s most iconic open-air stages, continuing the hotel’s tradition of extraordinary experiences.

Requisitos mínimos

What We’re Looking For

• A proven track record of at least 1 year in a Similar role in a Luxury Hotel is preferred.
• Flexibility to work a variety of shifts, including Weekends and Holidays, based on the requirements of the hotel.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera, OpenTable, ResDiary, or similar.
• Remarkable Time Management and Multi-Tasking skills to deliver a Cherry-Perfect Experience for our Guests, even under pressure.
• A Proactive Nature and Eye for Detail, ensuring every aspect of the operation is curated to perfection.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, Pacha Family Members, and stakeholders.
• Impeccable communication skills, both Verbal and Written, with Fluency in English and Spanish. Additional languages are a Definitive Plus.
• Must hold the Legal Right to work in Europe, including any Required Visas or Work Permits, in full compliance with Local Regulations.