. Office

Position: Customer Support Specialist (German) Location: Valencia, Spain Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Communicate with customers through various channels such as phone, email, chat and social media...
Position: Customer Support Specialist (German)

Location: Valencia, Spain

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Communicate with customers through various channels such as phone, email, chat and social media
  • Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
  • Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
  • Identify and address customer needs to escalate internally to improve and/or develop processes
  • Ability to work collaboratively within a team as well as independently
  • Maintain customer satisfaction and retention through impactful customer experience


REQUIREMENTS:

  • Native in German (C2), both oral and written. Fluent in English (at least B2 level)
  • Previous working experience in hospitality or other customer facing roles is a plus
  • Excellent communication skills with the ability to listen and show empathy
  • You thrive for teamwork and fun and are part of the community
  • Flexible and able to work in a fast paced working environment
  • Autonomous, able to work independently as well as part of a team
  • Tech savvy and familiar with Google Suite, MS office and CRM tooling
  • Customer-focused, always have the customers best interest in mind


BENEFITS:

  • Working schedule: Monday-Sunday 8AM-8PM, rotating shifts
  • Excellent remuneration package based on experience, skills and performance
  • Health insurance
  • Free lunch
  • Spanish lessons
  • Bootcamp twice a week
  • Drinks every Friday
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach career potential


To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2

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