Ofertas de empleo para Atención al cliente en Barcelona

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

REST Office

About Ukio |

We are one of the most promising startups of 2025 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well 🚀.

Ukio's mission is to empower individuals to live where they want, when they want 🌎. We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to plant their roots anywhere 💥.

Backed by Europe's best Venture Capital firms, this year will be vital in our growth as we look to further build out our team, further establish ourselves in our current markets, and expand our reach into multiple new markets 🔥. We are currently ranked in the top 10 startups in Spain by Linkedin, and we have successfully raised a Series A investment round of €27 million that will help propel our growth throughout Western Europe and bring us closer to reaching our goals🥇.

Our culture |

We honor diversity, compassion, and honesty above all else in our team. We've already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.

Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us?

Role |

We are looking for a Guest Experience Specialist for Tier 1 to join our Ukio team in Barcelona. You will play a pivotal role in ensuring our guests have a seamless and memorable stay in our apartments. You will be the voice of our company, responsible for delivering exceptional customer service, addressing guest inquiries and concerns, and enhancing the overall guest experience. Your excellent communication skills and your fluency in English and Spanish will be vital in raising the bar on Ukio's service standards.

Join our team as a Guest Experience Specialist and be an integral part of creating exceptional stays for our guests in our extensive apartment portfolio across Europe. Your dedication to ensuring guest satisfaction will be rewarded with a fulfilling and exciting career in this nascent industry.

Responsibilities |

• Receive and respond to guest communications via phone, chat, and email in a professional manner
• Answer basic questions regarding apartments, reservations, and services
• Organize cleaning requests and minor repair requests
• Perform basic troubleshooting for issues with apartment appliances, requesting photos or videos as necessary
• Escalate complicated repair requests to Tier 2 level team
  
  

About you |

• Professional fluency in English and Spanish (both spoken and written). Any additional language will be a plus
• Previous experience in hospitality, customer service, or a similar guest-facing role
• Strong communication, problem-solving skills, professionalism, attention to detail and unwavering dedication to customer satisfaction
• Familiarity in using computer software for booking, communication, ticket management and record-keeping. Knowledge on Zendesk and Hubspot usage will be a plus
• Typically Monday to Friday, 9 AM to 6 PM, but available to work Monday to Sunday on rotating shifts, 4 PM to 1 AM
• Comfortable performing in a start-up environment
  
  

Ukio's life benefits |

• Private Health Insurance with ALAN
• Flexible retribution with Payflow
• UKIO Anniversary gift
• Team buildings and office events
• Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy)
• Breakfast at the office, fruits, nutrition bars, free coffee/tea and popcorn!
• An amazing internal culture and no dress code!
• International working environment with many different nationalities!
  
  

Ukio's culture promotes and values each individual's contribution. Diversity and inclusion, it's a big topic for us, as such we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

Sky's the limit for us. We're here to revolutionize your life. Be part of this revolution 🔥

We look forward to receiving your application!

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Office

Over the last 10 years Commify has grown and transformed under Private Equity ownership and now operates across 9 countries including UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia and the USA. 

You're probably already familiar with us: we're behind the messages you receive via SMS, WhatsApp, email, or to get notifications for a healthcare appointment, receive delivery notifications, cash in a mobile coupon to your favorite store, and so much more.

At Commify, we're dedicated to fostering a strong culture of connection. We are looking for a Customer Success Executive to join our Barcelona team, responsible for delivering market-leading customer service by proactively and reactively offering solutions to our clients. This role involves anticipating problems, improving customer satisfaction and retention, identifying opportunities to offer our products, and ultimately helping clients achieve their business goals.

Your Role Will Include: 

• Responding to all incoming customer contacts within agreed service levels (SLAs) for multiple brands.
• Taking responsibility and accountability for resolving customer queries with whom they interact up to an agreed handover point.
• Working with the customer to provide a first-class welcome and onboarding experience.
• Continuously striving to resolve queries on first contact and seeking ways to reduce unnecessary or failed demand.
• Actively seeking ways to improve the customer journey and experience.
• Understanding the mission of the Customer Success department and applying it in their daily activities.
• Using probing techniques and skills to understand customer needs and offer a suitable solution.
• Being able to demonstrate our products to customers so that they understand the value they bring.
• Working with a set of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and understanding what factors affect their compliance.
• Working according to a set of procedures, policies, and service standards, and highlighting when these negatively affect the customer experience.
• Escalating all complaints appropriately.
• Managing identified leads and opportunities and referring them to sales teams.
• Identifying customers who wish to churn and escalating these cases appropriately.
• Interacting with other areas of the company to offer the best possible solution to the customer's query.
  

What You'll Bring: 

• Excellent verbal and written communication skills.
• Strong problem-solving ability and resilience when necessary.
• Solid experience in customer service, sales, or a customer success role.
• Being a proactive person with great aptitude.
• Paying great attention to detail.
• Good telephone communication skills.
• Good interpersonal skills with the ability to build both internal and external relationships.
• Solid organisational and planning skills.
• Excellent oral and written communication skills.
• Ability to work as part of a team and effectively under pressure.
• Good knowledge of information technology, especially Microsoft Office.

Desirable Requirements:

• Experience in cross-selling and up-selling.
• Experience working in the telecommunications or technology sectors.
  

What We Offer: 

• Salary Range of €25,000 - €28,000  per annum, depending on experience.
• Company Bonus.
• Enjoy 27 days of annual leave in addition to Bank Holidays.
• Celebrate your birthday with a day off, plus additional well-being leave and giving back days.
• Access for you and your family to Calm, a premium mindfulness, health, and wellness app.
• Death in service (4x salary).
• Engaging culture initiatives, including a festive Christmas reward and regular social events monthly and quarterly.
• Endless training and development opportunities with access to unlimited learning resources through Udemy.
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada29 jul.

¿QUÉ HARÁS?

Atenderás a nuestros clientes con trato personalizado y buena energía

Gestionarás temas post venta: seguimientos, devoluciones, incidencias

Asesorarás sobre nuestros productos para que cada cliente se sienta bien atendido

Trabajarás en un ambiente cercano, donde las ideas se valoran

¿QUÉ TE PEDIMOS?

Ganas de aprender

Buena actitud y trato amable

Que sepas trabajar en equipo

¿QUÉ TE OFRECEMOS?

Formación desde el día 1

Ambiente joven, dinámico y con buen rollo

Posibilidades reales de crecer en la empresa

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada29 jul.

¿QUÉ HARÁS?

Atenderás a nuestros clientes con trato personalizado y buena energía

Gestionarás temas post venta: seguimientos, devoluciones, incidencias

Asesorarás sobre nuestros productos para que cada cliente se sienta bien atendido

Trabajarás en un ambiente cercano, donde las ideas se valoran

¿QUÉ TE PEDIMOS?

Ganas de aprender

Buena actitud y trato amable

Que sepas trabajar en equipo

¿QUÉ TE OFRECEMOS?

Formación desde el día 1

Ambiente joven, dinámico y con buen rollo

Posibilidades reales de crecer en la empresa

• Nivel de experiencia---
• Tipo de contrato---
• Publicada28 jul.

Teletrabajo Office

Job Description

Are you passionate about electric mobility, technology, and customer care? This is your chance! At Adecco, we are partnering with Bosch Service Solutions to recruit customer support agents for their international eBike technical assistance team.
You will handle technical queries and incidents related to Bosch eBikes, supporting end users and distributors. The training and role plays are entirely conducted in English, so a C1 level is required.
Location: Barcelona (hybrid model 1 week per month in the office)
Schedule: Monday to Friday, 08:00 to 17:00 (39 hours/week)

En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

Requisitos
What Were Looking For
Native or bilingual French speaker

English level C1 (mandatory training is in English)

Genuine interest in electric mobility and sustainable technology
Customer service or technical support experience is highly valued
Excellent communication skills and a proactive attitude
EU work permit is mandatory candidates must have DNI/NIE and Social Security number in order
Relocation package is not included
Based in Barcelona or willing to relocate independently

¿Qué ofrecemos?
Temporary contract via Adecco, with real potential to join Bosch permanently

Approximate annual gross salary:
Base salary + language bonus + eBike premium:
€21,500 - 22.500
After 6 months: +5%
Additional €1.30/day remote work allowance (paid with a two-month delay)

Paid initial training (in English)

Multicultural, dynamic and growing team

A project focused on sustainability and innovation

• Nivel de experiencia---
• Tipo de contrato---
• Publicada28 jul.

Teletrabajo Office

Job Description

Are you passionate about electric mobility, technology, and customer care? This is your chance! At Adecco, we are partnering with Bosch Service Solutions to recruit customer support agents for their international eBike technical assistance team.
You will handle technical queries and incidents related to Bosch eBikes, supporting end users and distributors. The training and role plays are entirely conducted in English, so a C1 level is required.
Location: Barcelona (hybrid model 1 week per month in the office)
Schedule: Monday to Friday, 08:00 to 17:00 (39 hours/week)

En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

Requisitos
What Were Looking For
Native or bilingual Portuguese speaker

English level C1 (mandatory training is in English)

Genuine interest in electric mobility and sustainable technology
Customer service or technical support experience is highly valued
Excellent communication skills and a proactive attitude
EU work permit is mandatory candidates must have DNI/NIE and Social Security number in order
Relocation package is not included
Based in Barcelona or willing to relocate independently

¿Qué ofrecemos?
Temporary contract via Adecco, with real potential to join Bosch permanently

Approximate annual gross salary:
Base salary + language bonus + eBike premium:
€21,500 - 22.500
After 6 months: +5%
Additional €1.30/day remote work allowance (paid with a two-month delay)

Paid initial training (in English)

Multicultural, dynamic and growing team

A project focused on sustainability and innovation

• Nivel de experiencia---
• Tipo de contrato---
• Publicada28 jul.

¿Tienes experiencia en atención al cliente? Esta puede ser tu próxima oportunidad

En Adecco buscamos agentes de atención al cliente, telefónica para una importante compañía aseguradora. Si tienes experiencia atendiendo a personas, resolviendo consultas y ofreciendo un trato profesional, esta posición puede ser el siguiente paso en tu carrera.

No se trata de ventas, sino de ofrecer un servicio claro, empático y eficiente.

¿Qué harás en tu día a día?

• Atender llamadas entrantes de clientes que necesitan información o asistencia.
• Resolver dudas sobre productos, coberturas o gestiones administrativas.
• Brindar un trato profesional, claro y empático en todo momento.
• Registrar correctamente cada interacción en el sistema.

Fechas clave

• Dinámica de selección: 22 de agosto de 2025 a las 12:00 h
• Formación inicial (presencial y no remunerada):
• Del 26 de agosto al 1 de septiembre de 2025
• Horario de formación: de 10:00 a 16:00 h
• Incorporación al puesto: 2 de septiembre de 2025

Turnos disponibles (presencial):

Tarde: de 14:00 a 20:00 h

Mañana: de 09:00 a 15:00 h

En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

Requisitos
Perfil que buscamos
Experiencia previa en atención al cliente (telefónica).
Nivel alto de catalán y español, hablado y escrito.
Buen manejo de herramientas informáticas.
Capacidad para comunicar con claridad, empatía y profesionalismo.
Compromiso, responsabilidad y orientación al cliente.

¿Qué ofrecemos?
¿Qué ofrecemos?
Ubicación: Zona Franca (Barcelona), cerca del centro comercial Gran Via 2
Contrato inicial de 3 meses, con posibilidad de prórroga
Salario competitivo: 9,40 € brutos/hora
Ambiente profesional, estable y con buen clima de equipo
Formación presencial completa antes de empezar, diseñada para que te sientas seguro/a desde el primer día

• Nivel de experiencia---
• Tipo de contratoA tiempo parcial
• Publicada26 jul.

En **La Porca Esparreguera** buscamos incorporar una persona para nuestro **equipo de sala y servicio al cliente**.

✅ **Ofrecemos:**

• Contrato de 20 horas semanales
• Horas extra según temporada
• Nocturnidad + incentivos por productividad
• Propinas
• Ambiente joven y dinámico
  
  

🎯 **Requisitos:**

• Se valora experiencia previa en sala y cocina
• Hablar y entender el catalán
• Polivalencia y buena actitud
• Manejo de tablets y sistema POS
• Ganas de aprender y formar parte de un equipo proactivo
  
  

¿Te motiva el trato con el cliente y el trabajo en equipo? ¡Queremos conocerte!

📩 Apúntate y mándanos tu CV directamente.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada25 jul.

Office ERP

¿Buscas un trabajo que te dé estabilidad y posibilidad de crecer y desarrollarte dentro de una empresa en expansión?

¿Te apasiona el mundo de la atención al cliente, el trato personalizado y la organización de eventos?

Ven a formar parte de nuestro equipo de trabajo en la posición de Recepcionista- Front Desk en el sector de los Espacios Flex y Coworking dónde tus principales funciones serán:

 

Responsabilidades

• Gestión de todos los servicios propios del centro de negocios a los clientes.
• Apertura y/o cierre de centro
• Atención presencial y telefónica
• Envío, recepción y distribución correo y paquetería
• Control de reservas de Salas. Informar de precios de servicios, así como preparar salas según montaje, gestión de caterings
• Mantenimiento general del centro. Estar siempre pendientes de que todos los espacios estén en perfecto estado.
• Tareas administrativas (control albaranes, atención proveedores, gestión pedidos, compras…)

 

Requisitos

• Discreción, cordialidad y amabilidad en el trato. Persona muy organizada y extrovertida, buena presencia, capacidad de trabajo, proactividad.
• Capacidad para aprender a manejar sistemas informáticos.
• Nivel de inglés avanzado
• Persona organizada y metódica.
• Capacidad de trabajar en equipo.
• Vocación de servicio, compromiso con el trabajo y la empresa
• Habilidades en lenguaje oral y escrito, tanto en fluidez como en claridad.
• Actitud positiva, con deseos de aprender y contribuir positivamente.
• Experiencia previa en puestos similares valorable

 

Conocimientos

. Nivel C2 de castellano y catalán, Nivel C1 de inglés

. Paquete Office avanzado

. Nociones ERP y CRM

 

Condiciones:

Horario jornada completa

Salario a convenir según valía