At MiiN Cosmetics, we are pioneers in bringing the best of Korean beauty to Europe. Our passion for K-Beauty drives everything we do, from offering high-quality products to creating a unique and immersive shopping experience.

We’re looking for a Customer Care Assistant who is eager to learn, proactive, and interested in customer experience, digital tools, and innovation. You’ll support the Customer Care team in ensuring every interaction with our community reflects the voice and values of our brand.

This internship is a great opportunity to gain hands-on experience in customer service, e-commerce operations, and AI-powered support tools.

You'll be the primary point of contact for our customers, managing inquiries, solving problems, and ensuring a seamless experience across all touchpoints. You'll handle a wide range of tasks, from day-to-day support to contributing to strategic improvements that enhance our service and strengthen our customer relationships.

Please Note

• This is a full-time position.
• Our Customer Care Assistant will be based in Barcelona.
• Full presential in the office (no remote option posible).
  
  

What will your responsibilities be?

Responsibilities

As our Customer Care Assistant, you will be on the front lines, managing a wide range of tasks to ensure customer satisfaction and support our operational efficiency. Your key responsibilities will include:

Customer Communication & Support

• Oversee customer reviews on platforms like Trustpilot and Google, aiming to boost ratings through improved customer satisfaction.
• Respond to customer inquiries via email, chat, and phone, ensuring a friendly and solution-oriented experience.
• Manage customer requests for returns and coordinate with Warehouse and E-commerce Teams to resolve issues related to orders, missing products, and stock.
  
  

Chatbot

• Support the optimization and improvement of our website chatbot, helping update answers, identify gaps, and improve user experience.
• Collaborate in reviewing recurring customer questions to improve automated responses.
• Gain exposure to how AI tools are used to enhance customer service efficiency.
  
  

Customer Insights & Strategy

• Analyze trends and customer feedback to identify opportunities for improvement in products, services, and processes.
• Regularly report insights gained from customer interactions to relevant departments to inform product development and marketing strategies.
• Design strategies to enhance the customer experience and lead department projects to improve service and integrate new technological tools for better communication.
  
  

Process Optimization & Collaboration

• Continuously review and optimize customer service workflows to enhance efficiency and reduce response times, exploring and implementing automation tools for repetitive tasks.
• Collaborate with departments like Marketing, Product Development, and IT to integrate customer feedback and ensure customer care efforts align with sales promotions and other initiatives.
• Support the management and analysis of customer loyalty programs to enhance customer retention and satisfaction.
  
  

Requisitos mínimos

What are we looking for?

• Recently graduated in a relevant field (such as customer service, business, communication, retail, or similar).
• Fluency in English and Spanish; French or Italian is a plus.
• Strong interest in customer experience and digital environments.
• A high degree of flexibility to adapt to evolving customer needs and unforeseen challenges.
• Excellent verbal and written communication skills with a people-first approach.
• Strong ability to manage and resolve complex or escalated customer issues.
• Willingness to work rotating shifts, including evenings and weekends.
  
  

What will make your profile stand out?

• Experience with customer loyalty programs.
• Knowledge of AI use, especially in relation to managing and optimizing the website chatbot.
• Experience or knowledge of cosmetics would be an advantage in order to provide users with good advice.
• Experience with process optimization, CRM tools or Salesforce.
• Proven ability to handle crisis communication and manage escalated customer issues.
• Proficiency in French and/or Italian is a strong plus.
  
  

What do we offer?

• Be part of a fast-growing company in the heart of Barcelona.
• Immediate incorporation.
• Vibrant work environment with opportunities for growth and professional development alongside a multicultural, dynamic, and innovative team.
• Access to professional training programs.
• Exclusive discounts on MiiN products.
• Competitive private health insurance options.
  
  

If you identify with our vision of turning skincare into an art and are ready to be a key player in our customer experience, we want to hear from you! Submit your application and let's glow together.🌟