Ofertas de empleo para Atención al cliente en Barcelona

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada14 jun.

Teletrabajo SaaS ERP

Welcome to Infraspeak.

Our mission is simple: to transform facilities management with a collaborative platform that unifies every part of FM operations into one cohesive system — enabling every stakeholder to Work as One.

We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration across FM teams, processes and assets — with no silos, blind spots or overload.

Born in Porto, Portugal, we’re now a global company serving customers in 30+ countries and backed by top investors. But we’re just getting started.

• We believe in ownership, collaboration, and meritocracy.
• We believe that only great teams build great products — and that includes our customers.
• We believe happiness is in the journey, not just the destination.
  
  

Above all, we are guided by our purpose: to Be a Source of a Good Life — for our customers, our team, and the broader community.

What are we building?

We’re building a world-class team that connects product innovation, marketing strategy, and sales execution to drive growth, maximise revenue opportunities, and deepen customer engagement and satisfaction. We are looking for a seasoned sales executive to build up our revenue journey post-series B, as we walk to become the global category winner in Facility Management Software.

What will you do?

As our Customer Success Director, your mission is to consistently improve our customer success efficiency and deliver our service level and expansion targets while taking our overall customer onboading, customer success and customer care teams and operation to the next level.

You will be responsible for designing and executing customer success initiatives that align with our platform’s unique strengths and with our diverse team and markets, by driving customer success best practices and efficacy globally.

This role requires deep inter-departmental collaboration across Marketing, Product, and Sales teams to identify expansion revenue opportunities, streamline customer journeys, and create strategies that unlock the full potential of our platform and our talent toward company growth, personal growth, equity valuation growth, and social impact.

Who are we looking for?

We’re looking for an inspirational leader who is capable of driving change and motivating Customer Onboarding, Customer Success, and Customer Care people while maintaining a strong strategic mindset and fostering a high-performance and framework-oriented customer success culture and service.

We’re Counting On You To Bring

• People magnetism by spotting, attracting, and coaching top-tier talent into being and working at their best;
• Adaptability and tactical thinking by navigating complex challenges quickly while empowering teams to do the same;
• Growth mindset by showing passion for continuous learning and knowledge sharing, and promoting it;
• Analytical thinking by breaking down complex problems into clear insights and manageable action points, making sure that we make decisions based on reliable data and analysis;
• Risk-taking approach by balancing risk and ambition with pragmatism, knowing when to take bold risks or be more cautious, and not being afraid of making hard decisions;
• Customer-centricity by deeply focusing on the importance of customer experience, satisfaction, and loyalty;
• Willingness to move to or frequently being in Porto;
• A notice period of up to 3 months max;
• English proficiency.
  
  

Experience-wise, We Expect a Proven Record In Scaling a B2B SaaS Customer Success Operation With Some Complexity Level, Such As At a Post-Series B Stage, Including

• Going from €10M to €50M+ ARR with a B2B SaaS product;
• Managing and scaling a 20+ people customer success org;
• Driving complex operations across multi-segments, -sectors, -countries and -channels, in both commercial and enterprise B2B revenue streams;
• Setting up market expansion and customer success processes and structures, globally;
• Opening new markets by successfully applying customised CS go-to-market approaches (USA would be a plus);
• Selling comprehensive products that require significant implementation efforts, like CAFM, CMMS, ERP, PMS, etc..
  
  

What do we offer?

• The opportunity to be the first Customer Success Director at a category-building tech scale-up.
• A startup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus).
• A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them.
• Regular events to promote knowledge sharing and team engagement.
• Flexible working hours and remote-friendly culture.
• Competitive salary, stock options, and perks.

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada14 jun.

SaaS Office

🤓 Lengow is a leader in intelligent e-commerce solutions that help brands and retailers drive profitable growth across the digital shelf. With powerful feed management, global price monitoring, and robust data capabilities, Lengow's comprehensive SaaS product suite enables merchants to amplify product visibility online, outrun competition with informed pricing, multiply sales on marketplaces, and monitor brand presence among distributors. Since 2009, Lengow has fueled digital growth for over 3,600 customers across thousands of marketing and sales channels in over 60 countries.

Position description :

We are looking for a Level 1 Application Support Team Manager who is dynamic, autonomous, and has a strong team spirit, to lead a stable and motivated team of 8 people based in Paris, Nantes, and Barcelona. The team is made up of engaged and cohesive individuals. You will be responsible for team management, coordinating across different sites, and handling client crises. You will report directly to Sophie, Head of Support.

The support team is responsible for responding to clients' functional requests and performing initial analyses of technical issues before escalating them to Level 2 support. The support is primarily handled in writing, but also via phone and chat.

⌨️ Your main tasks would be as follows :

• Operational Management
• Lead and manage a team of 8 people in Level 1 support, spread across multiple sites (Paris, Nantes, Barcelona), with leadership and care
• Oversee daily HR management: performance tracking, annual reviews, skills development, scheduling, and leave management
• Ensure the motivation, engagement, and investment of the team
• Ensure service quality, compliance with deadlines, processes, and service standards
• Manage and optimize team schedules to ensure optimal coverage across sites
• Provide regular reporting to Sophie, Head of Support
• Support and Coordination
• Supervise the onboarding of new team members and their integration into the team
• Act as the interface between the support team and the product, technical, or professional services teams
• Ensure effective management of client crises and escalations
• Structure, maintain, and evolve internal documentation
• Continuous Improvement
• Propose improvements for services, processes, tools, and methodologies
• Provide precise reporting on team performance, client feedback, and necessary changes
  
  
  

🪜 Hiring Process :

• Phone call with Alexandre our HR
• Interview with Sophie our Head of Support
• Business case with Sophie and Paula our Technical support manager
• Offer letter
  
  
  

Requirements

🏹 We are looking for someone with the following experiences and skills:

• Autonomy, dynamism, and team spirit are essential qualities to succeed in this role
• Required experience in team management
• Experience in SaaS software industry
• Knowledge of the e-commerce sector is a plus
• Excellent interpersonal skills, with a customer centric spirit, dynamism, and rigor
• Strong analytical and organizational skills, with the ability to manage priorities
• Fluent English is a must for communication, professional proficiency in French is required. Proficiency in Spanish is an advantage
• A good knowledge of Zendesk would be a plus for this role
  
  
  

Benefits

✨ Joining Lengow is also an opportunity to benefit from many advantages :

• Ticket restaurant 8 euros by day
• Malakoff Humanis Private insurance & Prevoyance
• 3 Remote days per week
• Flexible hours
• Bike mileage allowances or 50% of transportation tickets
• Remote allowances
• Weekly Happy Break on Thursday Evening at the office with food and beverage

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada13 jun.

Teletrabajo

Start Your Adventure in Spain!

Are you ready to take the next step in your career while immersing yourself in a vibrant new culture? Look no further your opportunity is here!

Why Spain?

Picture yourself in a country famous for its warm hospitality, stunning landscapes, delicious food, and rich cultural heritage.

Exciting Career Opportunities Await!

Were actively seeking dynamic individuals for a technical support vacancy

If you're fluent in French, Spanish, Italian , German, Dutch, Russian , Croatian wed love to hear from you!

Weve Got Your Back!

Not sure about accommodation? Dont worry! We provide room options and relocation packages to help our international candidates settle in. With our dedicated support team, well make your transition to Spain as smooth as possible.

What You Need:

• EU passport or Spanish temporary citizen card
• Minimum B2 proficiency in English
• Relevant professional experience
• IT Support experience
  
  
  

Dont Wait! Take the Leap!

Dont miss out on this chance to launch your career in Spain. Apply now and watch your career soar to new heights!

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada6 jun.

We're on the lookout for an enthusiastic new member to join our Multi Brand Support Team! Your main goal will be to actively assist our Actimo customers, ensuring they enjoy an exceptional support experience. While this is our top priority, you'll also have the opportunity to contribute to self-service initiatives, user education, resource material development, and more.

About the Team

As part of our close-knit group of talented professionals, you'll work alongside others dedicated to enhancing our client support efforts. Our Support team is vital as the face of our product, delivering extensive client support and working in harmony with the wider Actimo and Multi Brand teams.

About Kahoot!

The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot!'s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 9 billion participants (non-unique) in more than 200 countries and regions. The Kahoot! Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.

The Kahoot! Group is headquartered in Oslo, Norway, with offices in the US, the UK, France, Finland, Estonia, Denmark, Spain and Poland. To learn more, visit us at kahoot.com, and let's play!

Our K!rew

At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 600 employees representing over 50 different nationalities, we're a diverse and fun bunch of people! We work hard and celebrate our wins, tackle challenges with original ideas and learn something new every day.

We are driven by our mission and guided by our values: playful, curious and inclusive.

If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.

Responsibilities

As a Technical Support Specialist, you will be responsible for providing the best quality support experience for our customers. You will also contribute to improving our support resources and work cross-functionally to enhance the overall customer experience. Some of your responsibilities will include:

• Respond to customer inquiries via email, chat, and phone
• Troubleshoot technical issues, guiding customers through solutions and escalating complex cases as needed
• Maintain and expand the Help Center and self-service resources to enhance customer education
• Contribute to internal knowledge-sharing, helping refine best practices and improve team efficiency
• Host online training sessions and webinars to educate users on best practices and new features
• Be the go-to expert for internal colleagues, assisting teams with product-related queries
• Document and categorize customer interactions, identifying patterns to improve support efficiency
• Assist in onboarding new customers
• Provide proactive support, identifying potential issues before they escalate
• Stay up to date with product changes, new features, and industry trends
• Work collaboratively with other teams

Requirements

• Passionate about providing excellent customer support
• Strong problem-solving skills
• Comfortable with digital tools and quickly adapts to new technology
• Previous experience in customer service and technical support
• Excellent written and verbal communication
• Structured and organized with the ability to multi-task
• Able to stay calm and flexible when managing urgent situations
• A team player who contributes to group success

Benefits

We are pleased to offer you the following benefits:

• A competitive salary package
• Home internet allowance
• Medical insurance coverage (Spain)
• Buddy system for new hires
• Social and corporate events (both virtual and in-person)
• An inclusive, welcoming, and international work environment
• A modern workplace located in central Barcelona

Please apply by the end of July. We look forward to hearing from you!

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada1 jun.

Join to apply for the Customer Support role at OQtimaGet AI-powered advice on this job and more exclusive features.Direct message the job poster from OQtimaCompany: OQtima — A Leading Regulated Forex BrokerAbout UsAt OQtima, we're not just a top-tier forex broker — we're a team of passionate professionals providing 5-star service to clients around the globe.

We're growing fast, and we want friendly, service-oriented individuals to join us in our Barcelona office!

If you've worked in hospitality, retail, or restaurants and love creating outstanding customer experiences, this could be the opportunity for you.Be the friendly face (or voice) that helps traders feel confident, supported, and valued.

You'll be assisting clients, answering questions, and solving problems — all while working in a fast-paced, global environment.Engage with Clients: Handle client communication via phone, email, and live chat.Resolve Issues: Quickly address and resolve concerns to keep clients happy.Support Accounts: Help clients with account setup, deposits, and withdrawals.Stay Informed: Stay up to date with forex products and services to offer top-tier advice.Work Flexibly: Be available for night shifts and weekends to support our global clients.What We're Looking ForExcellent Communicators: You build trust and connect easily with clients.Service Superstars: Background in hospitality, retail, or similar fields is a big advantage.Fast Learners: You absorb information quickly and adapt easily.Proactive Problem-Solvers: You're ready to think on your feet.Night Owls Welcome: Comfortable working late shifts and weekends.Both Spanish & Portuguese required for communicationEnglish: Excellent verbal and written communication skillsWhy Join OQtima?Top-Notch Training: We'll teach you everything you need to thrive in forex.Awesome Team Culture: Work with a diverse, fun, and supportive team.Great Pay & Perks: Competitive salary + unique benefits.Night Shift Pay: Overtime for hours worked after 10:00 PMMeal Allowance: Daily allowance to keep you fueledTaxi Allowance: For shifts starting/ending after 11:00 PMHow to ApplyReady to join us?

Submit your resume and a cover letter in English through the application or email us at ****** levelEntry levelEmployment typeFull-timeReferrals increase your chances of interviewing at OQtima by 2xSign in to set job alerts for "Customer Support Specialist" roles.Sant Just Desvern, Catalonia, Spain 2 weeks ago#J-18808-Ljbffr

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada31 may.

We're quickly growing and super excited for you to join us!

About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed. Today, Topsort has 6 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that's had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we've gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let's do the unimaginable - let's make ads clean and cool again, with AI and modern technology.

What it's like to work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It's a sports team that's hyper focused on winning, collaborative internally, and competitive externally - never the other way around. We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we're all about getting it done today.

You will:

• Establish strong, long-term relationships with key clients in the retail media sector and Serve as the primary point of contact for clients, ensuring their needs are met and their expectations are managed.
• Assist new clients with onboarding, ensuring they understand how to effectively use the software. Provide training and support to clients to maximize their use of the platform.
• Identify Upsell Opportunities: Analyze client usage and needs to identify opportunities for upselling additional products or services. Develop and present proposals for upsell opportunities to clients, demonstrating the value and benefits. Achieve Revenue Targets: Set and achieve upselling targets and ad spend goals for each account. Develop strategies to drive increased ad spend and account growth.
• Strategic Advising: Act as a strategic advisor to clients, providing insights and recommendations to optimize their retail media campaigns. Stay informed about industry trends and best practices to provide value-added advice to clients.
• Issue Resolution: Proactively address any issues or concerns raised by clients. Work closely with internal teams (e.g., data science, product, sales) to resolve client issues promptly and effectively.
• Cross-functional Collaboration
• Collaborate with sales, marketing, product, and support teams to ensure client success
• Share insights and best practices with the global account management team.
  

What (we think) you need to be successful - we're open to not checking all the boxes and be proven wrong by outlier candidates as well!

• Bachelor's degree or MBA, preferably a technical background, strong communication and interpersonal skills.
• Retail Media Expertise: Proven experience in account management within the retail media or advertising industry. Familiarity with retail media and advertising technologies.
• Sales: Ability to identify and pursue upselling opportunities, Strategic thinking and problem-solving skills.
• Entrepreneurial Mentality: Ability to work independently and as part of a global team, strong organizational and time management skills.
• Comfortable working with a technical solution and ability to translate technical capabilities to retailer language.
• This role will be based in Barcelona, 4 days onsite, 1 day remote - requires travel both in Europe and internationally for onsite, client visits, and industry events.
• Bonus point if you speak more than just English, bilingual or trilingual? We love that!
  
  

These responsibilities and skills ensure the Account Manager can effectively support and grow the company's presence in the local market, drive client success, and contribute to the overall growth strategy.

Why it's awesome to work at Topsort

• Direct Feedback and Rapid Growth: We work hard, set aggressive goals and execute flawlessly to accomplish them. We give candid feedback, push each other to set higher goals and produce more impact by always thinking "how do we do this faster and better"
• Be part of an elite and collaborative sports team: We believe startup scaleup is just like a team sport. It's been written in our motto since day 1 that we are collaborative internally, competitive externally, and never the other round around. You are ultimately surrounded by just different people that are all here to help you get the job done and shine as a team.
• Intellectual Rigor and Individuality: We were born in the pandemic by Stanford and Harvard alum cofounders who offer remote-working options with coworking memberships and (at least) once a year in person offsite gathering. You'll be welcomed by coworkers in 11 countries that all bring a unique perspective to the company from day 1. From personalized birthday gifts to work anniversaries, and management training program or in-person gatherings or career talks and mentorships, part-time DJs and tik-tok vloggers are also commercial leaders and technical staff at Topsort. We don't take management with a cookie cutter approach - but rather we cherish your quarks and think it makes us stronger.
• Company Offsite and Industry Exposure: Once a year Topsorters get together as a whole and also meet customers and really spend time to get feedback
• 401K Matching and Comprehensive benefits: We provide a generous and comprehensive set of health benefits, including vision, dental, and a 3% 401K matching as soon as you join!
• Working Equipment and Hubs: our team is global and also centered around hubs, that means you're welcome to create a hybrid work schedule, and encouraged to travel to other hubs to collaborate. We provide working devices of your choice and surprise swags for special events.
• Flexible PTO schedule with floating holidays - we encourage Topsorters to take time off and recharge, and respect different cultural norms so offer floating holidays to accommodate the celebrations you'd like.
• Meditation App, Birthday and Anniversary Celebrations - we like little surprises and remember the key moments to celebrate with you!
  
  

Do you sound like the right fit? Let's dive right in!

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada16 may.

Teletrabajo Cloud Coumputing Salesforce

¿Te imaginas ser una pieza clave del futuro? Nosotros sí.

Y, además, sabemos cómo hacerlo: rodeándonos del mejor talento.

Por eso, estamos buscando un CRM & Customer Care Specialist para unirse al equipo de Customer experience & Digital Transformation el cual estará encargad@ coordinar y ejecutar estrategias de comunicación directa y relacional con leads y clientes, alineadas con su ciclo de vida y con los valores de la marca impulsando la fidelización, mejora de la experiencia del cliente y maximizando el valor de cada interacción a través del uso eficaz de herramientas CRM como Salesforce Marketing Cloud.

💡 ¿Qué nos hace especiales?

Te ofrecemos:

📝 Contrato indefinido

🏠 Modelo híbrido: 3 días presencial, 2 días teletrabajo

🌴 Vacaciones: 20 días en verano + 5 en Navidad + 56h de jornada compensada

🕒 Jornada y horario flexible

🚀 Programa de innovación interno: Garage 360

💙 Planes de engagement y programa wellbeing

🤝 Excelente clima laboral

🍽️ Subvención en dietas + retribución flexible (guardería, formación, etc.)

🚘 Descuento en productos propios para ti y tu familia

🔑 Renting de coches

📚 Formación continua (hard & soft skills, idiomas)

🛡️ Seguro de vida

💻 Portátil y móvil de empresa

¡y mucho más!

🏢¿Quiénes somos?

Volkswagen Group España Distribución es la empresa distribuidora de los vehículos, piezas de recambio y accesorios, así como soluciones de movilidad, de las marcas Volkswagen, Audi, Ducati, ŠKODA y Volkswagen Vehículos Comerciales en Península y Baleares.

¿Cómo será el día a día en la posición?

• Colaborar en la definición y ejecución del plan de comunicación directa con clientes y leads, alineado con su ciclo de vida y vehículo.
• Coordinar y ejecutar el plan de contactos CRM en colaboración con agencias y proveedores, asegurando su correcta implementación técnica y alineación con los objetivos de negocio.
• Impulsar el engagement de los clientes con el Club Volkswagen, proponiendo e implementando acciones de valor añadido que fomenten la fidelización y la interacción.
• Apoyar a la red de concesionarios en la personalización de materiales CRM, manteniendo coherencia con la estrategia de marca.
• Supervisar y optimizar campañas en Salesforce Marketing Cloud.
• Gestionar el servicio de Customer Care externalizado, asegurando calidad, seguimiento y mejora continua.
• Formar e involucrar al equipo externo de atención al cliente sobre los productos, servicios y novedades de la marca, asegurando el cumplimiento de las guidelines de comunicación y experiencia de cliente.
• Identificar mejoras en Salesforce para optimizar la eficiencia operativa y la calidad del servicio.
• Garantizar la correcta gestión y seguimiento de reclamaciones y solicitudes desde la red de concesionarios.

¿Qué esperamos de ti para formar parte de nuestro equipo?

• Grado universitario: preferiblemente ADE/Marketing/ Ingeniería.
• Buscamos una persona proactiva y orientación a la mejora continua.
• Habilidad para coordinar equipos, proyectos transversales y múltiples interlocutores.
• Habilidades de comunicación clara y empática.
• Capacidad analítica, visión estratégica, orientación al cliente.
• Nivel de inglés mínimo: B2. Se realizará prueba de nivel a lo largo del proceso.
• Experiencia requerida: 2-3 años.

🌟 ¿Te lo vas a perder?

¡Tu talento tiene infinitas posibilidades!

👉 Creating our future, together.