Ofertas de empleo para Atención al cliente en Barcelona

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

QA Office

Would you like to join a multicultural team where your dreams come true?

Are you looking for a job full of magic and joy?

We are glad to invite you to join one of the leading entertainment brands. We are currently looking for a Trainer/QA for Customer Service, eager to develop their careers with the worldwide leader in outsourced omnichannel customer experience management.

Your main responsibilities will be:

• Identify training needs by evaluating strengths and weaknesses
• Ensure the training implementation schedule is respected and knowledge is well acquired
• Deliver training sessions
• Responsible for the day-by-day operations of the business lines and implementation of the logistical means to develop training within his/her area of expertise
• Key contact for both Support and Production functions
• Review training content and initiate updates if its required
• Evaluate participant satisfaction and the level of knowledge acquisition of the participants at the end of the training
• Co-write a training report in collaboration with the training designer and the client
• Translate requirements into trainings that will groom employees for the next step of their career path
• Build annual training program and prepare teaching plans
• Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
• Direct structured learning experiences and monitor their quality results
• Acclimate new hires to the business and conduct orientation sessions
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
• Periodically evaluate ongoing programs to ensure that they reflect any changes

Requirements

What will you bring?

• High level of English plus fluency in Spanish, English, German, Italian or French would be a plus
• BA/BS degree or equivalent practical experience
• Proven experience in designing multiple training events in a corporate setting
• Essential knowledge of the position, acquired during initial or continuing training, or equivalent professional experience
• Extensive knowledge of instructional design theory and learning principles
• Ability to understand a new work environment (tools, procedure, organization, etc.)
• Ability to identify a technical problem solving/resolving situation
• Ability to present complex information to a variety of audiences
• Interest in technical topics
• Team player and Goal-oriented
• Customer orientation (service orientation)
• Proven ability to master the full training cycle
• Adequate knowledge of learning management software
• Familiarity with traditional and modern training methods, tools and techniques
• Familiarity with talent management and succession planning
• Sound decision making and organisational skills
• Proficiency in MS Office and in database software

Deadline to apply: 30th/07 EoD

Benefits

Why should you apply?

• Full time position, 39h per week. (Monday to Friday)
• A permanent presence of coaches who will facilitate your personal and professional development
• Established career path to grow within the project
• Employment with the world's largest provider of contact center services
• Excellent work environment, great colleagues, social arrangements and personal development
• Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada30 jul.

REST Office

About Ukio |

We are one of the most promising startups of 2025 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well 🚀.

Ukio's mission is to empower individuals to live where they want, when they want 🌎. We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to plant their roots anywhere 💥.

Backed by Europe's best Venture Capital firms, this year will be vital in our growth as we look to further build out our team, further establish ourselves in our current markets, and expand our reach into multiple new markets 🔥. We are currently ranked in the top 10 startups in Spain by Linkedin, and we have successfully raised a Series A investment round of €27 million that will help propel our growth throughout Western Europe and bring us closer to reaching our goals🥇.

Our culture |

We honor diversity, compassion, and honesty above all else in our team. We've already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.

Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us?

Role |

We are looking for a Guest Experience Specialist for Tier 1 to join our Ukio team in Barcelona. You will play a pivotal role in ensuring our guests have a seamless and memorable stay in our apartments. You will be the voice of our company, responsible for delivering exceptional customer service, addressing guest inquiries and concerns, and enhancing the overall guest experience. Your excellent communication skills and your fluency in English and Spanish will be vital in raising the bar on Ukio's service standards.

Join our team as a Guest Experience Specialist and be an integral part of creating exceptional stays for our guests in our extensive apartment portfolio across Europe. Your dedication to ensuring guest satisfaction will be rewarded with a fulfilling and exciting career in this nascent industry.

Responsibilities |

• Receive and respond to guest communications via phone, chat, and email in a professional manner
• Answer basic questions regarding apartments, reservations, and services
• Organize cleaning requests and minor repair requests
• Perform basic troubleshooting for issues with apartment appliances, requesting photos or videos as necessary
• Escalate complicated repair requests to Tier 2 level team
  
  

About you |

• Professional fluency in English and Spanish (both spoken and written). Any additional language will be a plus
• Previous experience in hospitality, customer service, or a similar guest-facing role
• Strong communication, problem-solving skills, professionalism, attention to detail and unwavering dedication to customer satisfaction
• Familiarity in using computer software for booking, communication, ticket management and record-keeping. Knowledge on Zendesk and Hubspot usage will be a plus
• Typically Monday to Friday, 9 AM to 6 PM, but available to work Monday to Sunday on rotating shifts, 4 PM to 1 AM
• Comfortable performing in a start-up environment
  
  

Ukio's life benefits |

• Private Health Insurance with ALAN
• Flexible retribution with Payflow
• UKIO Anniversary gift
• Team buildings and office events
• Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy)
• Breakfast at the office, fruits, nutrition bars, free coffee/tea and popcorn!
• An amazing internal culture and no dress code!
• International working environment with many different nationalities!
  
  

Ukio's culture promotes and values each individual's contribution. Diversity and inclusion, it's a big topic for us, as such we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

Sky's the limit for us. We're here to revolutionize your life. Be part of this revolution 🔥

We look forward to receiving your application!

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada30 jul.

Office

Over the last 10 years Commify has grown and transformed under Private Equity ownership and now operates across 9 countries including UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia and the USA. 

You're probably already familiar with us: we're behind the messages you receive via SMS, WhatsApp, email, or to get notifications for a healthcare appointment, receive delivery notifications, cash in a mobile coupon to your favorite store, and so much more.

At Commify, we're dedicated to fostering a strong culture of connection. We are looking for a Customer Success Executive to join our Barcelona team, responsible for delivering market-leading customer service by proactively and reactively offering solutions to our clients. This role involves anticipating problems, improving customer satisfaction and retention, identifying opportunities to offer our products, and ultimately helping clients achieve their business goals.

Your Role Will Include: 

• Responding to all incoming customer contacts within agreed service levels (SLAs) for multiple brands.
• Taking responsibility and accountability for resolving customer queries with whom they interact up to an agreed handover point.
• Working with the customer to provide a first-class welcome and onboarding experience.
• Continuously striving to resolve queries on first contact and seeking ways to reduce unnecessary or failed demand.
• Actively seeking ways to improve the customer journey and experience.
• Understanding the mission of the Customer Success department and applying it in their daily activities.
• Using probing techniques and skills to understand customer needs and offer a suitable solution.
• Being able to demonstrate our products to customers so that they understand the value they bring.
• Working with a set of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and understanding what factors affect their compliance.
• Working according to a set of procedures, policies, and service standards, and highlighting when these negatively affect the customer experience.
• Escalating all complaints appropriately.
• Managing identified leads and opportunities and referring them to sales teams.
• Identifying customers who wish to churn and escalating these cases appropriately.
• Interacting with other areas of the company to offer the best possible solution to the customer's query.
  

What You'll Bring: 

• Excellent verbal and written communication skills.
• Strong problem-solving ability and resilience when necessary.
• Solid experience in customer service, sales, or a customer success role.
• Being a proactive person with great aptitude.
• Paying great attention to detail.
• Good telephone communication skills.
• Good interpersonal skills with the ability to build both internal and external relationships.
• Solid organisational and planning skills.
• Excellent oral and written communication skills.
• Ability to work as part of a team and effectively under pressure.
• Good knowledge of information technology, especially Microsoft Office.

Desirable Requirements:

• Experience in cross-selling and up-selling.
• Experience working in the telecommunications or technology sectors.
  

What We Offer: 

• Salary Range of €25,000 - €28,000  per annum, depending on experience.
• Company Bonus.
• Enjoy 27 days of annual leave in addition to Bank Holidays.
• Celebrate your birthday with a day off, plus additional well-being leave and giving back days.
• Access for you and your family to Calm, a premium mindfulness, health, and wellness app.
• Death in service (4x salary).
• Engaging culture initiatives, including a festive Christmas reward and regular social events monthly and quarterly.
• Endless training and development opportunities with access to unlimited learning resources through Udemy.
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada25 jul.

Office ERP

¿Buscas un trabajo que te dé estabilidad y posibilidad de crecer y desarrollarte dentro de una empresa en expansión?

¿Te apasiona el mundo de la atención al cliente, el trato personalizado y la organización de eventos?

Ven a formar parte de nuestro equipo de trabajo en la posición de Recepcionista- Front Desk en el sector de los Espacios Flex y Coworking dónde tus principales funciones serán:

 

Responsabilidades

• Gestión de todos los servicios propios del centro de negocios a los clientes.
• Apertura y/o cierre de centro
• Atención presencial y telefónica
• Envío, recepción y distribución correo y paquetería
• Control de reservas de Salas. Informar de precios de servicios, así como preparar salas según montaje, gestión de caterings
• Mantenimiento general del centro. Estar siempre pendientes de que todos los espacios estén en perfecto estado.
• Tareas administrativas (control albaranes, atención proveedores, gestión pedidos, compras…)

 

Requisitos

• Discreción, cordialidad y amabilidad en el trato. Persona muy organizada y extrovertida, buena presencia, capacidad de trabajo, proactividad.
• Capacidad para aprender a manejar sistemas informáticos.
• Nivel de inglés avanzado
• Persona organizada y metódica.
• Capacidad de trabajar en equipo.
• Vocación de servicio, compromiso con el trabajo y la empresa
• Habilidades en lenguaje oral y escrito, tanto en fluidez como en claridad.
• Actitud positiva, con deseos de aprender y contribuir positivamente.
• Experiencia previa en puestos similares valorable

 

Conocimientos

. Nivel C2 de castellano y catalán, Nivel C1 de inglés

. Paquete Office avanzado

. Nociones ERP y CRM

 

Condiciones:

Horario jornada completa

Salario a convenir según valía

 

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada25 jul.

Aptitudes de organización Comunicación Atención telefónica Gestión del tiempo Funciones de recepcionista Central telefónica Recepción Equipo de oficina Fax Archivado

Requisitos formativos

· Conocimientos básicos de Ofimática

· Habilidades de trabajo en equipo

· Dominio de catalán y castellano (hablado y escrito)

· Se valorará inglés a nivel conversación

Misión

· Atención de llamadas entrantes.

· Información al paciente

· Realización de llamadas recordatorias de visita

· Envío de SMS

Ubicación

Recepciones y Call Center del grupo Admiravisión en Barcelona

Jornada Laboral

Jornada completa con turno partido.

Contratación

· Contrato indefinido.

· Incorporación inmediata

Retribución

Según convenio

Puestos a cubrir

Uno

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada25 jul.

Teletrabajo LESS Office

Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy.
Why?
Because crypto and blockchain aren’t just technologies—they’re tools for global financial empowerment. They give people control over their money, their digital assets, and their future, unlocking opportunities that traditional systems have kept out of reach.

What We Do
At MoonPay, we’re building the infrastructure that powers this new financial system. We make it easy for anyone, anywhere, to buy, sell, and trade crypto using everyday payment methods like cards, Apple Pay, PayPal, Revolut and Venmo. We provide simple tools to send, receive, and manage stablecoins, so anyone can participate in the crypto economy confidently.

Trusted by nearly 30 million customers and over 500 companies, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide.

We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. And we’re committed to doing it right—fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia—because trust and compliance are non-negotiable.

But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be.

If you believe financial freedom should be for everyone—if you believe in building a fairer, more open financial system—we want you with us. To build systems that benefit all, we need contributions from all, regardless of background.

Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.
About The Opportunity ✍️
We are seeking an EMEA Manager for our Customer Experience (CX) team to ensure that we are providing best-in-class support for MoonPay customers.

In this role, you’ll oversee a regional team of high performing CX Support Agents and collaborate cross-functionally with other operational teams to ship initiatives that improve processes and the overall customer experience.

What you will do

• Manage, support, and coach high performing CX Support Agents through team meetings, regular 1:1s, performance reviews, and continuous feedback
• Oversee your team’s work for quality and process compliance, ensuring both the individuals and your team meet organisational SLAs and KPIs
• Create and maintain comprehensive reports tracking team performance and operational metrics (customer trends, inbound volumes, productivity); complete regular analysis and communicate insights/recommendations for improvement
• Manage your team capacity through time-off requests and shift scheduling to ensure there are no disruptions to our 24/7 operations
• Assist with hiring and new team member onboarding and training
• Provide quality customer service, including answering customer inquiries, complaints and manager escalations via email, chat, phone, and social. Occasional weekend work will be required
• Identify and lead initiatives and cross-functional projects that aim to improve operational processes that impact your team, with a focus on process development, quality assurance and scalability
• Support and mentor your team in identifying and implementing workflow improvements that span updates to content, technology, and processes
  
  
  
  
  

About You
The right candidate for this role is enthusiastic about creating stellar customer experiences and building a world class team. You are detail oriented, with a desire to continuously improve operational processes and proactively find solutions to problems. You are action-oriented and can move quickly to meet the evolving needs of a fast-paced organisation and industry. You are passionate about leading teams, mentoring high performers and enjoy being a culture carrier for your organisation.

We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values:

B - Be Hungry

L - Level Up

O - Own It

C - Crypto Curious

K - Kaizen

What’s in it for you

💰Competitive salary package

🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay

📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards

🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)

🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours

🩺 Private Healthcare benefits: To protect you and your loved ones

🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought

📚 Annual training budget: We support your training journey every step of the way

🪑 Home office setup allowance: Create the home office of your dreams

👛 Remote working allowance: Those working fully remotely get a little extra for utilities

💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN

💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC

✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons

🚀 Working in a disruptive and fast-growing company where excellence is rewarded

What’s it like to work at MoonPay?

At MoonPay, you’ll work alongside driven, resourceful people who are passionate about excellence in everything they do. Kaizen is more than just a saying here, it’s a mindset. We encourage you to think big, take risks, and push the boundaries of what’s possible, knowing you have the support of a team that wants to see you grow. We’re listed in the Sunday Times best places to work guide and consistently strive to provide an environment where everyone feels they can their best work.

Whether you’re remote or collaborating with teammates around the world, you’ll find opportunities here to do the best work of your career while shaping the future of the decentralized economy.

Commitment To Diversity
Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.

Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance.

At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.

Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart! If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other than @moonpay.com, please be aware that this is not us.

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada24 jul.

Excel

Actual Talent es la consultora de adquisición de talento que ofrece Servicios de Executive Search, RPO y Soluciones de Talento.

Nuestra misión es impulsar el crecimiento y la realización tanto de personas como de organizaciones. Facilitamos a las personas la búsqueda de oportunidades inspiradoras y ayudamos a las organizaciones a identificar profesionales que las lleven al siguiente nivel. Lo logramos a través de soluciones de adquisición y desarrollo de talento centradas en las personas, la diversidad e inclusión, la innovación y la tecnología de vanguardia.

------------------------------------------------------------------------

Descripción del Puesto

Estamos buscando a un/a Customer Order & Supply Manager para Iberia altamente motivado/a para liderar y guiar a un equipo de 8 especialistas ubicados en España y Portugal. El/la candidato/a ideal garantizará un servicio al cliente de alta calidad y unas operaciones logísticas fluidas —desde la entrada del pedido hasta la entrega final—, alineando la ejecución del servicio con los objetivos comerciales y fomentando la satisfacción del cliente.

Responsabilidades Principales

• Liderar, apoyar y desarrollar al equipo de Servicio al Cliente y Supply Chain en Iberia, promoviendo la excelencia operativa y el crecimiento profesional.
• Asegurar que todas las consultas, reclamaciones y solicitudes de los clientes se gestionen de manera rápida y profesional.
• Actuar como punto de escalado para cuestiones complejas de clientes, garantizando una resolución eficaz y a tiempo.
• Identificar cuellos de botella operativos y liderar iniciativas de mejora continua orientadas a optimizar la experiencia del cliente.
• Colaborar estrechamente con el equipo de Ventas para alinear la entrega del servicio con las estrategias comerciales y expectativas de los clientes.
• Participar en reuniones con clientes cuando sea necesario para garantizar una comunicación fluida y un servicio eficaz.
• Coordinar con socios logísticos y departamentos internos para asegurar entregas precisas y puntuales.
• Servir como punto de contacto clave entre clientes y funciones internas (Ventas, Finanzas, Logística).
• Definir y supervisar KPIs que midan el rendimiento del servicio al cliente y la satisfacción, ajustando las estrategias cuando sea necesario.
• Utilizar SAP S/4HANA y Excel avanzado (tablas dinámicas, VLOOKUP, etc.) para hacer seguimiento, analizar y presentar insights a la dirección.
• Apoyar iniciativas regionales garantizando la alineación con las estrategias globales.

Requisitos del Puesto

Conocimientos Técnicos y Experiencia:

• Experiencia demostrable liderando equipos de atención al cliente en entornos internacionales, idealmente en los sectores farmacéutico, diagnóstico o dispositivos médicos.
• Dominio de SAP S/4HANA y Excel avanzado.
• Conocimiento de procesos logísticos con operadores externos (3PL) y flujos de trabajo colaborativos.
• Mentalidad analítica y enfoque estratégico en la mejora de procesos.

Formación Académica e Idiomas:

• Formación en Ciencias, Administración de Empresas, Ingeniería o campo relacionado.
• Español nativo, inglés fluido (portugués valorado positivamente).

Competencias y Habilidades Personales:

• Excelentes habilidades de comunicación y resolución de problemas.
• Capacidad para gestionar relaciones transversales y transfronterizas.
• Capacidad demostrada para liderar el cambio y desarrollar equipos de alto rendimiento en estructuras organizativas complejas.

¿Qué te ofrecemos?

• Plan de retribución flexible (transporte público, restaurante, guardería, seguro médico familiar…)
• Horario flexible y modelo de trabajo híbrido
• Descuento en gimnasio
• Seguro médico y dental
• Programa de recomendación de talento (bono por referidos)
• Empresa family-friendly (amigable para padres y madres)
• Excelente ambiente de trabajo, dinámico y multicultural

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada23 jul.

En RVHotels, cadena hotelera con presencia en los principales destinos de playa y montaña en Cataluña y Menorca, seguimos creciendo y buscamos incorporar profesionales que quieran formar parte de un equipo joven, dinámico y motivado.

Si te apasiona la atención al cliente y estás buscando un nuevo reto profesional en el ámbito de la recepción virtual para nuestros apartamentos turísticos, queremos conocerte.

Funciones principales

Reportando y bajo la supervisión de la Jefa de Recepción y Reservas, tus responsabilidades incluirán:

• Verificar las reservas diarias y gestionar el check-in y check-out de los clientes de manera virtual.
• Coordinar con el personal de limpieza para asegurar la disponibilidad y preparación de los apartamentos de manera remota.
• Gestionar solicitudes de clientes y confirmar extras o servicios adicionales solicitados.
• Mantener una comunicación fluida con los clientes a través de canales como WhatsApp y correo electrónico.
• Resolver incidencias o problemas reportados por los clientes de forma oportuna y eficaz, trabajando de manera coordinada con otros departamentos.
• Atender a los clientes por teléfono, correo electrónico y WhatsApp, gestionando tanto reservas directas como indirectas.
• Responder a comentarios y gestionar la reputación online.

Requisitos

• Experiencia previa en funciones similares en la recepción de hoteles o servicios de alojamiento.
• Conocimiento práctico de sistemas de gestión hotelera (PMS, channel manager, motor de reservas).
• Capacidad para trabajar de forma autónoma y gestionar múltiples tareas simultáneamente.
• Habilidad para comunicarse de manera efectiva con clientes y departamentos internos.
• Organización y atención al detalle para garantizar la precisión en las operaciones diarias.
• Idiomas:
• Castellano (nivel nativo).
• Catalán (nivel intermedio).
• Inglés (nivel alto, mínimo B2).
• Francés (nivel intermedio).
• Se valorarán otros idiomas.

Habilidades

• Experiencia en la gestión de OTAs y atención al cliente.
• Excelentes habilidades organizativas, gestión del tiempo y capacidad para trabajar bajo presión.
• Buenas habilidades interpersonales, capacidad para trabajar en equipo y mantener relaciones efectivas con clientes internos y externos.

Ofrecemos

• Contrato fijo-discontinuo, desde marzo hasta finales de octubre.
• Horario de 8:00 a 00:00, en turnos rotativos de 8 horas.
• Jornada de lunes a domingo, con dos días de descanso.
• Oportunidades de desarrollo profesional en una organización en expansión.
• Ubicación en oficinas centrales en Barcelona.
• Salario: 21.000 euros brutos anuales.
• Si estás interesado/a y cumples con los requisitos, no dudes en enviarnos tu candidatura. ¡Únete a nuestro equipo y forma parte de la aventura de RVHotels!

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada22 jul.

SaaS

Doctoralia es la plataforma líder en salud digital en España, no solo como un marketplace para conectar a pacientes con profesionales de la salud, sino también como proveedor de software que ayuda a estos profesionales a gestionar eficazmente sus prácticas. A través de nuestra plataforma y aplicación móvil, los usuarios pueden buscar profesionales y clínicas privadas, leer opiniones, consultar disponibilidad y reservar citas en línea fácilmente. 📱💻

Desde nuestra integración en 2017 con el grupo Docplanner, una empresa multinacional con presencia en más de 13 mercados y oficinas globales, hemos alcanzado hitos significativos. Respaldados por siete rondas de financiación exitosas de inversores como One Peak Partners y Goldman Sachs y 10 fusiones y adquisiciones estratégicas, nos estamos preparando para una emocionante salida a bolsa en los próximos 2-3 años.

Docplanner, por su parte, no solo lidera como el marketplace global para doctores y pacientes, sino que también se destaca como una empresa tecnológica de SaaS B2B. Proveemos herramientas digitales a profesionales de la salud y clínicas para optimizar su trabajo y mejorar la experiencia del paciente.

Con más de 2,800 colaboradores apasionados, nuestra misión es clara: hacer que la experiencia en salud sea más humana. ❤️

En Todo Lo Que Hacemos, Seguimos Nuestros Valores Fundamentales

🔹 Piensa como un dueño 💼

🔹 Aprende y sé curioso 📚🤔

🔹 Enfócate en los resultados 🎯

🔹 Hazlo simple y eficiente 🔧✨

🔹 Sé respetuoso y radicalmente honesto 🤝💬

Descripción del empleo

¿Cuáles serán tus responsabilidades?

• Realizar formaciones a nuestros clientes para que aprendan a utilizar nuestras herramientas y productos de manera efectiva desde el primer día (onboarding).
• Construir relaciones de confianza con los clientes para fidelizarlos y fomentar el uso continuo de nuestros productos.
• Identificar y comprender las necesidades de los clientes, ofreciendo soluciones a través de nuestro producto.
• Gestionar incidencias en coordinación con el equipo de Soporte para garantizar una rápida resolución.
• Detectar oportunidades de cross-selling y upselling para maximizar el valor de nuestros productos.
• Alcanzar los objetivos establecidos en cuanto a activación de servicios, uso de la herramienta y NPS de la cartera asignada.
• Recoger y transmitir el feedback de los clientes para mejorar continuamente nuestro producto.
  
  

Requisitos

Eres La Persona Que Estamos Buscando Si

• Eres una persona proactiva, curiosa y dinámica, con ganas de aprender y mejorar continuamente.
• Cuentas con más de 1 años de experiencia laboral en Customer Success, Customer Care o Sales en entornos digitales, preferiblemente en empresas SaaS.
• Tienes experiencia trabajando con CRMs y herramientas digitales de gestión de clientes.
• Posees excelentes habilidades de comunicación, negociación y autonomía, con capacidad para transmitir valor a las personas usuarias y guiarles en el uso del producto.
• Eres capaz de generar confianza y construir relaciones con diferentes niveles de especialistas y personas en roles de liderazgo dentro de una organización.
• Tienes una fuerte orientación a resultados y al trabajo por objetivos, como KPIs, OKRs, activación de servicios y NPS.
• Nivel de español fluido o nativo, con habilidades de comunicación clara y efectiva.
• Se valorará experiencia previa en Call Center y/o recepción médica, especialmente en funciones de atención a clientes o gestión de citas.
  
  

Información adicional

Te Ofrecemos

• 🧑🧑🧒🧒 Lo más importante: un equipo increíble que te acogerá y te apoyará en el camino
• ⚕️ Seguro médico privado con Adeslas
• 🤸🏽Membresía con Wellhub (para que no tengas excusas para hacer ejercicio)
• 🧠 Membresía con iFeel, nuestra herramienta de bienestar emocional.
• 🎂 Día de cumpleaños libre (si quieres!) para pasar el día con tus seres queridos!
• 💬 Clases de idiomas (inglés, alemán, italiano, francés, portugués...) gratuitas
• 🍩 Desayunos en la oficina, eventos y sobretodo, un ambiente increíble y dinámico en el que poder crecer y sentirse acompañada.
• 📈 Plan de opciones sobre acciones después de 6 meses trabajando con nosotros.
• 🌊 Modalidad híbrida con presencia requerida de solo 1 día a la semana desde nuestras oficinas de Barcelona (con vista al mar!)
  
  

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Responsable: DOCTORALIA INTERNET, S.L Finalidad: para gestionar la solicitud de empleo y para poder contactar con los candidatos cuando contemos con un puesto que se adecúen a sus aptitudes.

Legitimación: base legal de interés legítimo.

Destinatarios: el Responsable y otras empresas del grupo DocPlanner, y encargados externos del tratamiento de datos personal solo para finalidades indicadas.

Derechos: acceso, rectificación y supresión de los datos, así como otros derechos expresados en nuestra política de privacidad.