Customer Support Agent With English

Atos · Santa Cruz de Tenerife

Responsibilities Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise. Identify, evaluate and prioritize customer issues and complaints. Analyze customer problems and develop effective...
Responsibilities

  • Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise.
  • Identify, evaluate and prioritize customer issues and complaints.
  • Analyze customer problems and develop effective resolution plans.
  • Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
  • Evaluate new services, processes and technologies introduced at the helpdesk.
  • Participate in training programs to support new technologies, procedures and customer service enhancements.
  • Collaborate with departmental staff to promote and maintain strong customer service values.
  • Escalate unresolved issues to support leads or designated service groups.


Requirements

  • Languages Proficiency in English (mandatory).
  • Skills Basic PC skills, excellent communication abilities.
  • Availability Willingness to work in shifts (7x24, 40 hours per week).
  • Experience No specific experience required; initial training will be provided.
  • Attributes Service-oriented, proactive cooperation, results-focused, initiative and customer-oriented.

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