Job Description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range; a UNESCO Heritage site. The hotel offers two restaurants, four bars, two swimming pools and a Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment.

About The Role

An opportunity has arisen for an Intern position with our Spa Department in Jumeirah Port Soller Hotel & Spa.

The Main Duties And Responsibilities Of This Role

• As the first point of contact with Club Members and hotel Guests, reception colleagues should provide a friendly welcome and the highest level of efficient service in order to meet any needs of members.
• To courteously welcome all members to the Spa on each visit.
• To ensure that all members "sign in" correctly providing all the necessary details.
• To ensure that attendance data of residents is accurately recorded in the members file.
• To ensure the telephone is answered promptly and courteously using the correct manner as laid down in the 'Operations Manual.'
• To be a primary source of information about the Spa and the Hotel to all members.
• To know and make use of all the standards of Jumeirah
• Spa Reservations by telephone and email.
• Selling Spa Treatments, products and items from the spa Boutique.
• Use of the Spa Program (bookings, bills,etc.)
• Explain the spa and gym facilities and give the clients a little walk around.
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

Qualification

• Studies related to hospitality
  
  

Experience

• Previous related experience is a strength
  
  

Skills

• Excellent level of English
• Friendly, approachable and professional
  
  

About The Benefits

Besides generous F&B benefits, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry. This includes:

• Join a growing luxury hospitality company with exciting opportunities for training, development, and career advancement.
• Work in a unique environment in the heart of Mallorca, surrounded by beauty, luxury, and a energetic multicultural team.
• Opportunity to participate in the Winter Relocation Program with opportunities to work at other Jumeirah properties.
• Benefit from complimentary cleaning of employee uniforms and work attire.