Mercier Consultancy MD is excited to offer an opportunity for Polish Speaking Customer Service Representatives for an Online Bank, with the flexibility to work remotely from Greece. This role is perfect for individuals who thrive in a digital...
Mercier Consultancy MD is excited to offer an opportunity for Polish Speaking Customer Service Representatives for an Online Bank, with the flexibility to work remotely from Greece. This role is perfect for individuals who thrive in a digital environment and are committed to providing excellent service to banking customers. As a representative, you will assist clients with their inquiries regarding online banking services in Polish.
Key Responsibilities
Key Responsibilities
- Manage customer inquiries related to online banking services, account management, and financial products via phone, email, and live chat in Polish
- Provide accurate information on account balances, transaction details, and service features
- Assist customers with troubleshooting and resolving issues related to their online banking experience
- Respond to complaints and provide solutions in a timely manner, ensuring a high level of customer satisfaction
- Document all customer interactions comprehensively in the CRM system for record-keeping
- Collaborate with technical and finance teams to facilitate seamless service delivery for customers
- Stay informed on banking regulations and product offerings to provide relevant information to customers
- Fluency in Polish (both written and spoken) is essential; proficiency in English is advantageous
- Prior experience in customer service, preferably in the banking or financial services sector
- Strong communication and interpersonal skills with a customer-focused mindset
- Ability to handle sensitive information and maintain confidentiality
- Excellent problem-solving abilities and adaptability in a fast-paced digital environment
- Proficient in using computer systems and CRM applications
- Willingness to work flexible hours to accommodate online banking inquiries, if required
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More..
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