Ofertes d'ocupació per a Estándares de servicio

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada11 de juny

Formación Español Comunicación salud y seguridad Lavandería Labores domésticas Inspección Relaciones con los huéspedes Estándares de servicio Buena disposición Office

Nobis Hospitality Group

Nobis Hospitality Group is a curated collection of hotels, restaurants, and venues known for timeless design, refined service, and attention to detail. Our portfolio includes Nobis Hotel Stockholm, Nobis Hotel Copenhagen, Concepció by Nobis, Blique by Nobis, and iconic dining destinations like Café Opera.

With deep industry experience and a strong focus on quality and personal service, Nobis continues to grow while staying true to its values. What unites all our properties is a commitment to excellence and to creating memorable experiences through genuine hospitality and thoughtful details.

For more inspiration, visit: www.nobis.se

Nobis Hotel Palma

Opened in November 2023, Nobis Hotel Palma is a 37-room boutique hotel set in a 12th-century palace in Palma’s Old Town. The building’s rich history—from its origins as a Muslim palace to Gothic and Baroque transformations—creates a uniquely soulful atmosphere.

Located on peaceful Carrer de la Caputxines, just steps from the cathedral and the sea, the hotel blends contemporary luxury with warm, local character. Elegant interiors, timeless materials, and exceptional service come together to offer an extraordinary, comfortable, and personal stay—true to the Nobis spirit.

Assistant Housekeeping Manager

You will support the Housekeeping Manager in the daily coordination and quality control of all housekeeping operations. Your role will involve working closely with the housekeeping team to ensure rooms and public areas are cleaned to the highest standards, while also maintaining an overview of stock levels, team schedules, and service follow-up.

You will assist in communication with the Front Office and Front of House teams to align on room readiness, guest requests, and general cleanliness of public areas. You will also help coordinate with the maintenance team to report and follow up on any technical issues in rooms or shared spaces.

This position requires an eye for detail, a hands-on attitude, and a genuine commitment to creating a warm, elegant, and well-maintained environment that reflects the soul and story of the house. Your support will be essential in ensuring consistency, efficiency, and excellence across the housekeeping operation.

Responsibilities

·       Operational role and clean, supervise and be a role model for the team

·       Managing the housekeeping team: You will be responsible for cleaning, hiring, training, and managing a team of housekeeping staff, including room attendants, laundry attendants, and housekeeping supervisors. You will need to ensure that they are all adequately trained in their respective roles and that they are providing the best possible service to guests.

·       Room inspections: You will conduct regular inspections of guest rooms to ensure that they are cleaned and well maintained to the highest standards and that all amenities are in working order. You will also need to ensure that all housekeeping operations adhere to health and safety regulations.

·       Oversee housekeeping inventory and staff scheduling to ensure sufficient supplies and optimal team coverage in line with guest needs and service standards.

·       Ensure the soul and history of the house are felt daily through an elegant, warm, and curated ambiance – including flowers, scents, lighting, music, and a refined house-like feeling.

·       Reporting: You will prepare regular reports on the housekeeping department's performance, including occupancy rates, cleaning standards, and staff performance.

·       Guest relations: You will be responsible for building relationships with guests, ensuring that they have a comfortable and clean stay, and addressing any concerns or complaints in a timely and professional manner.

Language skills

Fluency in Spanish and English is mandatory. Swedish and additional languages are highly appreciated and considered a plus.

Reporting

Hotel Director & Front of House and a part of the management team

Work Hours

Include work dayshift and evening shifts , weekends, and holidays.

as well as the demands of the job. Might require some flex to cover. In some cases, may be required to work overtime or be on call in case of emergencies or unexpected situations.

The position is available for an immediate start.

If you feel aligned with our values and are ready to be part of something truly special, please contact Sandra at [email protected] . We look forward to hearing from you.