Ofertes d'ocupació per a Gestión de reservas

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Ventas Inglés Gestión de ventas Empresas Servicio de atención al cliente Proceso de ventas Presentaciones Eventos Gestión de reservas Ventas externas Cloud Coumputing

About the Role

Nobu Hotel Madrid is preparing to open its doors, and we are seeking an exceptional Sales Manager to for this flagship luxury lifestyle property.

The Corporate & Events Sales Manager will be responsible for driving the hotel’s business growth through the acquisition, development, and management of key accounts. The role will focus on identifying new commercial opportunities, managing the full sales cycle, and ensuring close coordination with internal departments to deliver the successful execution of group stays and events.

Key Responsibilities

• Identify, qualify, and convert corporate, group and event opportunities in line with Nobu Hotel Madrid’s commercial strategy, brand standards, and revenue objectives.
• Build and maintain strong relationships with corporate clients, agencies, event planners and key stakeholders to generate repeat and new business opportunities.
• Negotiate rates, contracts, terms and conditions in accordance with hotel policies and commercial guidelines, ensuring profitability and business suitability.
• Maximise conversion opportunities through effective qualification of client needs, budget, dates, and business potential.
• Effectively manage and respond to all incoming corporate and group enquiries, RFPs and leads in a timely and professional manner, ensuring a seamless customer experience throughout the sales cycle.
• Review group business regularly to ensure all tentative bookings are actively managed, followed up, confirmed or released within agreed deadlines.
• Conduct client meetings, hotel presentations, networking events and site inspections, showcasing guest accommodation and Food & Beverage offerings to the highest standard.
• Collaborate closely with operational departments to coordinate and communicate all group and event details effectively, ensuring smooth execution, fully briefed teams, and client expectations consistently exceeded.
• Upsell hotel services, upgraded accommodation categories, meeting packages and F&B offerings throughout the customer journey to maximise total revenue.
• Deliver exceptional customer service standards in line with the expectations of a luxury 5-star hotel environment.
• Work closely with Director of Revenue Management & Reservations to optimise group pricing strategies, occupancy levels, shoulder dates and low-demand periods.
• Work collaboratively with the Commercial Director to monitor competitor activity and market trends, identify innovative revenue opportunities, and implement proactive sales initiatives to achieve departmental objectives.
• Maintain accurate records of all sales activities, account management actions, pipelines, and booking status within Delphi.
• Prepare and analyse sales reports, forecasts, budgets and performance data as required by the Commercial Director and senior leadership team.
• Represent the hotel at industry events, trade shows, networking functions and external sales appointments to promote the property and strengthen market presence.
• Undertake additional duties and responsibilities as assigned by management in line with the scope of the role.

Requirements

• Proven experience in Corporate and Group & Events Sales within a luxury hotel or hospitality environment.
• Knowledge of hotel sales processes, event coordination and contract negotiation.
• Excellent communication, presentation and relationship-building skills.
• Ability to work cross-functionally with operational and commercial teams to ensure successful execution of group and event business.
• Organized, proactive profile with ability to multitask in a fast-paced environment.
• Fluent in English and Spanish (additional languages are a plus).
• Knowledge of Opera Cloud and Delphi is valued.
• Authorized to work in Spain

About Nobu Hotels

Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.

We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted. You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada11 de maig

Publicidad en Internet Marketing Administración de oficinas Cloud Coumputing Turismo Gestión de reservas Gestión del tiempo Medios de comunicación social Funciones de recepcionista Recepción Office

Can Bordoy Grand House & Garden es un Hotel Boutique 5* GL de 24 suites únicas que ofrecen al huésped la hospitalidad de una residencia privada y la exclusividad de verse acogido por el pasado del edificio, su historia y sus grietas, que combinan con un diseño contemporáneo creando un entorno reconocido en las publicaciones y revistas más prestigiosas del mundo. Sus espectaculares espacios y la hospitalidad de nuestro equipo logran recuperar las tradiciones mediterráneas en un ambiente de romántica decadencia que hará que nuestros huéspedes se sientan especiales y mejor acogidos que en su propia casa.

Con el objetivo de seguir creciendo a la par que, llevando la calidad de nuestra oferta de servicios a otro nivel, buscamos profesionales que se sientan identificados con nuestros valores y que quieran formar parte de un proyecto en expansión y desarrollo. Por ello estamos incrementando el equipo de Front House, incorporando un perfil de Recepcionista, que sea alguien con una fuerte predisposición al servicio, siempre buscando la excelencia, fomentando en todo momento los límites del lujo y con ganas de sorprender al huésped.

Tareas principales del puesto

• Dar la bienvenida a los/as huéspedes al entrar y confirmar sus reservas.
• Brindar un servicio sobresaliente y guiar a nuestros/as huéspedes a través de la historia de nuestra Casa para convertir su estancia en algo inolvidable.
• Actuar como punto de referencia para los/as huéspedes que necesiten asistencia o información y atender sus deseos y necesidades.
• Adquirir un amplio conocimiento de los locales y comercios cercanos para realizar las recomendaciones más adecuadas.
• Apoyo en la organización de eventos y excursiones a demanda de los/as residentes del hotel.
• Comprender las necesidades relativas a la estancia de los/as huéspedes en el hotel y brindarles soluciones personalizadas sugiriéndoles actividades e instalaciones proporcionadas por el mismo alojamiento.
• Atender y gestionar telefónica y presencialmente a los/as clientes/as.
• Resolver incidentes a la mayor brevedad posible y superando las expectativas de los/as huéspedes.

Requisitos para el puesto

• Experiencia previa de recepcionista de al menos 2 años preferiblemente en hoteles de 4 o 5 estrellas, y/o en alojamientos Boutique.
• Inglés avanzado. Otros idiomas se valorarán positivamente.
• Orientación al detalle y la experiencia del cliente premium.
• Conocimiento de Opera Cloud.
• Carnet de conducir.