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Job Title: Facilities Officer 

Location: Madrid, Spain

Reports To: Facilities Manager

Employment Type: Full-Time, On-Site 

Languages: Spanish (Professional) and English (Working) 

About Us:

In the Philippines, hospitality is a way of life, rooted in warmth, sincerity, and genuine care that makes guests feel at home. This unique Filipino spirit inspires Hotel101 Global, the first Filipino global hotel brand, sharing our culture of connection and comfort worldwide. Listed on Nasdaq under the ticker “HBNB,” we are proud to bring Filipino hospitality to the global stage. Our innovative “condotel” model combines real estate and hospitality, offering consistent quality through our HappyRoom standard, powered by efficient, tech-driven operations.

For more information, visit www.hotel101global.com.

Role Summary:

The Facilities Officer is responsible for the day-to-day technical operation of Hotel101 Madrid, covering building systems, facilities management, safety, and technical services, while also acting as the on-site first point of contact for IT-related issues. This is a hands-on operational role focused on ensuring the hotel’s technical systems, infrastructure, and facilities operate safely, efficiently, and without disruption. 

The officer reports to the Facilities Manager on-site and escalates to the Hotel101 Global IT team for group-level matters. 

Key Responsibilities:

Technical & Facilities Management 

• Oversee preventive and corrective maintenance of all technical building systems (HVAC, electrical, plumbing, fire protection, BMS, etc.) 
• Supervise daily building operations, ensuring occupant comfort and service continuity 
• Manage external suppliers and service contracts (maintenance, security, waste management, inspections) 
• Control and monitor Opex and Capex related to facilities and technical systems 
• Ensure compliance with local regulations, inspections, risk prevention, and emergency plans 
• Monitor energy consumption and implement efficiency improvements 
• Coordinate projects, renovations, refurbishments, and technical upgrades 
• Maintain accurate technical documentation, logs, permits, and asset records 
• Manage insurance claims related to technical or building incidents when required 
• Preserve the building’s image, condition, and service quality in line with brand standards

Requirements 

• Minimum 2–3 years experience in Technical, Engineering, or Operational roles, preferably in hospitality. 
• Experience coordinating suppliers, maintenance contracts, and inspections. 
• Knowledge of building systems, safety compliance, and preventive maintenance. 

Education 

Degree or technical qualification in Engineering, Facilities Management, or equivalent experience. 

Key Attributes 

• Service-oriented mindset with strong attention to operational impact 
• Calm, structured, and reliable under pressure 
• Clear communicator with non-technical staff and external providers 
• Organised with strong follow-up and documentation skills 
• Professional fluency in Spanish for local vendor and regulatory interactions