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0Christian Dior Couture
Madrid, ES
Sales Associate Women Universe Madrid Canalejas F/M
Christian Dior Couture · Madrid, ES
Agile Office
Poste
“Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior
Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness.
Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism.
- The Little Dictionary of Fashion
- Published in English as Talking About Fashion
As Dior Ambassador, the Sales Associate’s responsibility is to contribute to the brand sales growth in the store, represent the brand values and be active in outstanding customer service.
Missions
You can implement valuable actions and strategies covering the following areas of responsibilities:
SALES
- Achieve sales objectives through the effective use of sales techniques
- Demonstrate strong product expertise, engage clients through the details and stories of our products
- Know the daily objectives and Key Performance Indicators (KPI)
- Identify customer expectations and advise them on products as well as add-on sales
- Provide a retail ceremony to all customers and go to an extra mile
- Understand how to handle customer database and clienteling
- Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication
- Develop local and international client book with the ability to recruit and develop top clients
- Problem-solving in partnership with the management team to ensure that each client issue is properly resolved to the benefit of the business and the client
- Contribute to product reception, quality control before sale, and update the stock after sales, when necessary
- Elaborate and supervise product feedback
- Preparation of a delivery and of the essential elements for the products’ packaging and wrapping.
Requirements
- Preferred experience of at least 5 years in fashion and luxury boutiques with Women RTW.
- Knowledge of the products and the selling techniques.
- University education or a Fashion school degree.
- Fluent in English (other languages are a plus).
- Office 360 and other basic knowledge of digital software.
- Ambition to grow in luxury retail and take upon different challenges and new responsibilities
- Positive and kind attitude
- Team-working attitude
- Committed, flexible and willing to learn
- Strong drive for business results with a passion for creativity, fashion and the Maison.
- Working by objectives and time management skills in a fast-paced environment.
- Strong communication skills, empathy, and agile mindset
- Ability to develop lasting relationships with people through strong communication.
The company Christian Dior Couture is committed to the respect of the privacy of each of his Talent. For any question concerning the protection of your personal data from Dior, please contact us at the following address: [email protected]
Encouraging inclusion and diversity in all its forms, Christian Dior Couture has been committed since its creation to its employees being able to be themselves and to be accepted in all their uniqueness within the Maison.
Christian Dior Couture
Marbella, ES
Client Development Specialist - Puerto Banus
Christian Dior Couture · Marbella, ES
Office
Posizione
About Christian Dior Couture
House of Dreams, House of Talents
“Whatever you do — for work or pleasure — do it with passion! Live with passion!” Christian Dior
Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness.
Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism.
- The Little Dictionary of Fashion
- Published in English as Talking About Fashion
YOUR IMPACT
Directly reporting to the Store Director and to the Deputy Store Manager, the Client Development Specialist has the role of supporting and coordinating the team in all marketing activities, maximizing the impact on the return on investment.
The CDS will be challenged on the growth of the local client’s database and will perform actions to recruit new clients, retain existing clients, reactivate sleeping clients.
Moreover, she/he has the role of analyzing the customer database, coordinate the day-by-day CRM actions. She/he will be the direct contact of the Marketing department in HO to all the tasks and activity related to clienteling in boutique.
He/she will receive advanced training by HQ and participate to punctual seminars.
Missions Description - Daily Tasks
- Clients database: assure the accuracy of the database (correct information).
- Follow-up actions: pursue and coordinate the team on follow-ups on clients (clients that purchased the previous day, walk-in clients, birthdays)
- Events and animations: develop the target list, follow the call campaign in store, control the attendance, pursue the follow-up actions on the attendees to maximize the results.
- OTOs campaigns: organize and follow the OTOs campaigns in store.
- Clients’ treatments: responsible for clients’ targeting, invitation process, ROI for HQ treatments; treatments proposals and organizational support for local initiatives.
- Gifting: responsible for the correct use of the clients’ gifts stock and coordination of the gifting actions (local celebration).
- Support the team in offering a high-end service in store (VIP room experience)
- Develop and retain partnerships for recruiting.
- Share figures and objectives on local clients on a weekly basis + dashboard study and analysis monthly (focused Client Dev; Diorly weekly)
What You Can Bring
- Knowledge of basic IT (Office)
- Product sensitivity and retail understanding
- Relative flair and imagination
- Analytical Skills
- Good knowledge of Boutique business activity
- Luxury sensitivity
- Relationship Skills
- Organizational Skills
- Reactivity & Proactivity