Ofertes d'ocupació a Mandarin Oriental

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada22 d’ag.

Office .

Mandarin Oriental Punta Negra, Mallorca is looking for a Reservations Agent to join our Reservations Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About The Job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Reservations Agent, you will be responsible for handling basic operations of the department, mainly reservations that come in various forms such as telephone, facsimile, GDS and LHW, etc.; Fidelio / Delphi data input and preparation of various reports.

As Reservations Agent, you will be responsible for the following duties:

• Handle incoming reservation inquiries and bookings via telephone with professionalism, clarity, and a guest-oriented approach.
• Accurately input reservation details into the Property Management System (PMS) following the standards outlined in the PMS operational manual.
• Ensure clear and timely communication with key departments such as Credit, Sales, Concierge, Housekeeping, Front Desk, and others, sharing relevant reservation information to support seamless operations.
• Prepare and update the daily on-the-books reports.
• Generate a summary of reservations made the previous day for review by the Reservations Manager.
• Create same-day and 10-day forward cancellation reports.
• Compile a daily report of modifications to reservations made the previous day.
• Retrieve and process reservation data from external systems including LHW and TSR.
• Respond promptly and accurately to TSR requests and ensure proper input of TSR reservations into the PMS.
• Access, review, and maintain previous guest correspondence as needed.
• File and organize updated correspondence in an orderly and retrievable manner.
• Review and action the daily trace report, ensuring all follow-ups and guest requests are handled in a timely manner.
• Support the Reservations team with any additional tasks or reasonable duties assigned by the department to ensure the smooth operation of the office.
  
  

• Completion of secondary education is required.
• Previous experience in a reservations, administrative, or guest service role within the luxury hospitality industry is highly desirable.
  
  

• Strong computer literacy, including proficiency with reservation systems and Microsoft Office applications.
• Solid administrative and organizational skills with excellent attention to detail.
• Confident handling of multiple tasks and the ability to remain composed under pressure.
• Proactive, reliable, and meticulous, with a structured and tidy working style.
• Demonstrates initiative and a willingness to take ownership of responsibilities.
• Flexible, positive, and a strong team player.
• Fluent in both Spanish and English, written and spoken.
• Excellent telephone etiquette and professional communication skills.
• Strong interpersonal skills with a genuine guest-centric approach.
• Results-oriented mindset with a focus on delivering excellence.
  
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada2 d’ag.

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With more than 300 colleagues, we are seeking People and Culture Trainee with the passion to deliver the best service and exceed our expectations.

The Company

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel

Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art.

With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.

Duties

• Supporting all efforts to enliven our Company’s Mission, Guiding Principles and Legendary Quality Experiences throughout the hotel.
• Reporting any concerns or issues from colleagues that need further action.
• Pre-screening trainee candidates.
• Learning about recruiting and interviewing.
• Assisting in the onboarding of new employees or new trainees, request personal data and welcoming them.
• Supporting labor tasks such as collecting medical leaves.
• Internal communications: writing reports and posts internal info through the company’s communication app.
• Collaboration in the organization of employee’s internal activities.
• Assisting with the setting up for scheduled trainings and events carried out by P&C department.
• Assisting at the Trainee meeting.
• Performing any additional duties as assigned by the P&C Team.
• Collaboration in the preparation of the audit to ensure compliance to agreed codes and procedures including health and safety
  
  

• Student of Higher National Diploma in Hospitality/Hotel/Business Management or Human Resources Degree.
• Chance to sign an internship agreement of 6 months with your school.
• Ability to understand effective approaches of communication with different individuals.
• Good command in Spanish & English, knowledge in other languages is an advantage.