Ofertes d'ocupació a Mandarin Oriental

• Nivell d'experiència---
• Tipus de contracteConsultor
• Publicada23 d’abr.

Excel

DIRECTOR OF FINANCE

Mandarin Oriental Punta Negra, Mallorca is looking for a Director of Finance to join our Finance team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About The Job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Director of Finance, you will provide leadership and guidance in all matters relating to the financial operation of the hotel. You will develop and deliver accurate and timely financial reports to assist management decision making process and maintain internal control procedures designed to safeguard owners/investors assets and ensure compliance with the country and local regulations. During the pre-opening phase, you will be responsible for drafting and assembling the pre-opening budget, drive the Finance divisional critical path including recruitment of the Finance team, process structuring and MO standards compliance.

As Director of Finance, you will be responsible for the following duties:

• To direct, manage and support the development, implementation, maintenance and administration of all financial controls and accounting procedures, based upon a maximization of internal control techniques consistent with the Hotel and the company.
• To be actively involved in the search for opportunities to improve the profitability of the hotel and encourage the preparation of exception reports and analyses to help meet and measure the success of this objective.
• To manage/oversee the accounting department to ensure optimal efficiency of financial operations and adherence to the Hotel commitments to management contracts.
• To supervise preparation all financial reports, ledger reviews and forecasts according to the established schedule, for distribution of operational information necessary to assist management in decision-making and budget preparation processes.
• To monitor revenues/expenses and ensure accurate recording of information to the Hotel established guidelines.
• To establish and oversee /audits all internal financial controls to include purchasing, cash handling, receipts, disbursements, expendable/fixed asset inventories, payroll and employee records to ensure policies are enforced according to the Hotel standards and local law.
• To assist management in the capital planning process by providing appropriate ROI information as well as coordinate the development of the Annual Budget and Monthly Forecasts.
  
  

• Extensive Financial Controller Experience in Hospitality Accounting operations, a portion of which ideally in the luxury sector.
• Proven experience in managing financial operations, including budgeting, forecasting, financial reporting, and analysis.
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Master’s degree in Finance, Accounting, or an MBA is preferred.
• Continuing education in financial management, accounting principles, and industry best practices is an advantage.
  
  

• Strong knowledge of financial regulations, compliance, and internal controls.
• Ability to develop and implement financial strategies that align with overall business goals.
• Excellent leadership skills, with experience in managing and mentoring a financial team.
• Effective management, leadership, organizational and communications skills.
• Ability and proven experience to generate all financial reports, including profit & loss statement, income statement, etc.
• Ability to assemble, analyse, understand integrated spread sheets and complex technical information.
• Excellent communication skills both written and spoken in English and Spanish as well as strong presentation skills.
• Prioritisation skills necessary to meet deadlines.
• Advanced proficiency in Excel and proficiency in systems such as Opera, Sun, Delphi, Hyperion and Micros System preferred.
  
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada23 d’abr.

InDesign Illustrator Photoshop

Mandarin Oriental Punta Negra, Mallorca is looking for a Graphic Designer to join our Marketing & Commerce team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About The Job

Based at the Mandarin Oriental Punta Negra, Mallorca within the Marketing & Commerce department in Mallorca, the Graphic Designer is responsible for creating visually compelling designs that align with the hotel’s brand identity and marketing strategies. This role involves developing high-quality graphic materials for both digital and print, including advertisements, brochures, social media content, and promotional materials. The Graphic Designer works closely with the marketing and communications team to ensure designs reflect the hotel’s luxury image and resonate with target audiences. Additionally, they collaborate with various departments to deliver design solutions that support the hotel's goals, enhance brand visibility, and contribute to the overall marketing efforts.

As Graphic Designer, you will be responsible for the following duties:

• Design Creation: Create effective visual presentations for business meetings and proposals. Develop visually appealing graphic designs for various media including digital, print, social media, and promotional materials, ensuring they align with the hotel’s brand identity. Photo editing for marketing and promotional sales actions.
• Brand Consistency: Ensure all designs maintain consistency with the hotel’s luxury brand image and visual standards across all platforms and marketing materials.
• Collaboration with Teams: Work closely with the marketing, communications, and other internal teams to understand design needs and create materials that align with marketing campaigns and business objectives.
• Content Creation: Produce high-quality images, infographics, banners, brochures, and other visual content to enhance the hotel’s marketing materials.
• Campaign Support: Assist in the creation of design assets for advertising campaigns, events, and digital marketing, ensuring timely delivery.
• Web and Social Media Designs: Create visually engaging graphics for the hotel’s website and social media platforms to drive engagement and brand awareness.
• Design Revisions: Revise and update existing design materials based on feedback and evolving needs to ensure they are up-to-date and relevant.
• Creative Direction: Provide creative input and suggestions to improve the overall visual appeal and effectiveness of marketing materials.
• File Management: Maintain and organize design files, ensuring all materials are stored correctly for future use and reference.
• Stay Updated with Design Trends: Keep up to date with industry trends and design software advancements to continuously improve design quality and creativity.
• Monitor the results and impact of the work carried out. (Managing smart data).
  
  

• Graduate qualification in Visual Communication, Marketing or related field.
• Background in a creative design environment and project management.
• Qualification in graphic design or other relevant qualifications.
  
  

• Experience in a professional and contemporary design environment with knowledge and familiarity with current technology, particularly within the Adobe Creative Suite - InDesign, Illustrator, Photoshop, Premier Pro and other new Apps/Tools.
• Proven experience in maintaining brand consistency and adhering to established brand identity.
• Proven cross-channel creative direction with a solid understanding of creative and brand expression across digital channels including social and programmatic display.
• Strong understanding of artwork production, processes, tools and trends.
• Demonstrated communications skills to analyze briefs and formulate innovative and creative solutions.
• Ability to perform multiple projects at once and maintain quality, performance and deadlines to a high standard.
• Demonstrated experience and working knowledge of Apple Mac and PC computers.
• Previous experience providing high quality design.
• Ability to apply attention to detail and commitment to rigorous follow-through on projects.
• Creative experience in video editing and production using Premier Pro and/or After Effects.
• Creative experience in digital content creation.
  
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  
  

• Nivell d'experiència---
• Tipus de contracteFreelance
• Publicada23 d’abr.

Office

With more than 350 colleagues, we are seeking receptionist with the passion to deliver the best service and exceed our guest’s expectations.

The Company

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts.  The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel

Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art.

With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.

Responsibilities

• Checks in guest in an efficient and friendly manner, using guest name whenever possible.
• Assures that guest is assigned type of room requested and the correct rate is charged.
• Arranges for luggage to be delivered to guest room.
• Issues correct keys to the guest.
• Checks out guest at end of stay.
• Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.
• Settles bill accurately through credit card or cash transaction.
• Maintains a balanced bank assigned by the hotel.
• Makes change, cashes checks, exchanges foreign currency.
• Reconciles all transactions at the close of each shift.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner.
• Interaction with guest will be in person and by phone.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Works harmoniously and professionally with co-workers and management.
• Accepts reservations, changes and cancellations in the absence of Reservations Department Staff.
• Can answer guest calls and direct them appropriately in the absence of a PBX Operator.
• Provide escorting to all guests to their rooms.
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage.
• Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web services.
• Support the Fans of MO guest recognition program and ensure the growth of enrolment and quality of program execution.
• Upsell additional facilities and services, when appropriate.
• Assist Guest Relations colleagues during their days off or holidays in order to connect with the guest and learn more about their stay and how their experience is in the hotel.
• Operate the nightly Front Office operations properly, efficiently and profitability during the night shift days off or holidays.
  
  

• Service-oriented mindset, great organizational and problem solving skills.
• Previous experience in luxury environment.
• Previous knowledge of the city of Madrid would be a plus.
• Fluency in English and spanish. Additional language would be a plus.
• Successful candidate must possess legal work authorization in Europe.

• Flexibilitat horàriaSi
• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada12 de gen.

Mandarin Oriental Punta Negra, Mallorca is looking for an IT Manager to join our IT team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About The Job

Based at Mandarin Oriental Punta Negra, Mallorca, as the IT Manager, you will be responsible for overseeing the hotel’s information systems, communication networks, and multimedia systems, ensuring their optimal performance, security, and integration to support daily operations and guest services.

As IT Manager, you will be responsible for the following duties:

• Administer and maintain IT systems, hardware, operating systems, and backups to ensure smooth operation and security.
• Manage the hotel’s telephone and mobile phone systems, including new line requests, expense monitoring, and hardware configuration.
• Oversee software applications, including installation, updates, and troubleshooting in collaboration with suppliers.
• Coordinate end-user support, ensuring efficient and effective use of IT systems and applications.
• Manage and troubleshoot the hotel’s network, ensuring both admin and guest networks run smoothly.
• Provide desktop and laptop support, including hardware and software maintenance.
• Lead and coordinate IT projects, from design to implementation, ensuring they meet hotel specifications.
• Collaborate with the L&D Manager to deliver IT training for staff and ensure continuous learning.
  
  

• Degree holder or a master’s degree in IT&T
• Proven experience of providing general IT and consumer electronics hardware/software technical support, preferably in the luxury hospitality industry
  
  

• Prioritisation and organisational skills necessary to meet deadlines and project execution.
• Able to deliver high quality customer service
• Excellent problem-solving skills
• Effective communication skills both written and spoken, in Spanish and English.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks
• Knowledge of specific hospitality industry applications is desirable
  
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.