Ofertes d'ocupació a Mandarin Oriental

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada19 d’abr.

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Mandarin Oriental Punta Negra, Mallorca is looking for a Guest Relations Agent to join our Guest Relations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About The Job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Guest Relations Agent, you will be responsible for engaging with guests throughout their stay, identifying their preferences and ensuring a memorable experience.

As a Guest Relations Agent, you will be responsible for the following duties:

• To coordinate and communicate guest preferences with all relevant departments to ensure seamless service.
• To monitor and update guest profiles in the PMS system, ensuring accurate records of preferences and past experiences.
• To prepare personalized letters for the guest arrivals.
• To conduct courtesy calls to long-stay guests and those celebrating special occasions, ensuring exceptional experiences.
• To ensure and maintain an extremely high standard of personal hygiene, behavior, and grooming standards.
• To perform any other reasonable duties as required by the Guest Relations Manager.
  
  

• Previous experience in the same role is preferred.
  
  

• Effective communication skills in English and Spanish (additional languages are a plus).
• Willingness and flexibility to work in shifts (day, afternoon, and night).
• Well-groomed appearance, adhering to the hotel's grooming standards.
• Basic IT skills, with proficiency in Windows operating systems, Microsoft Office Suite (Excel, Word, Outlook), and hotel management systems (e.g., HMS, Opera, Fidelio, or similar PMS).
• Familiarity of hotel management systems (e.g., HMS, Opera, Fidelio, or similar PMS)
  
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada19 d’abr.

. Office

La compañía

Mandarin Oriental Hotel Group, galardonado propietario y operador de algunos de los hoteles y resorts más prestigiosos del mundo. El Grupo ahora opera o tiene en desarrollo 36 hoteles con más de 11,000 habitaciones en 25 países en destinos clave de negocios y placer.

El Hotel

Los reconocidos diseñadores parisinos Gilles & Boissier, han creado un sofisticado diseño residencial para las 100 habitaciones y 53 suites, incluyendo varias suites especializadas únicas, con elementos de diseño únicos inspirados en las conexiones históricas del hotel con la ciudad, la cultura española y el arte. Con una impresionante y meticulosa restauración que celebra el espíritu pionero de César Ritz, una prestigiosa ubicación central, cinco restaurantes y bares supervisados por uno de los chefs más famosos de España y excepcionales instalaciones de ocio y bienestar, Mandarin Oriental Ritz, Madrid se convertirá en el hotel más lujoso de la ciudad.

Tareas

• Ayudar a facturar a los huéspedes de forma eficiente y amable, utilizando el nombre del huésped siempre que sea posible.
• Organiza la entrega del equipaje en la habitación del huésped.
• Entrega las llaves correctas al huésped.
• Ayudar en la salida de los huéspedes al final de la estancia.
• Comprueba la satisfacción del cliente, recoge las llaves, cobra los cargos por retraso y presenta la factura al cliente.
• Mantiene un banco equilibrado asignado por el hotel.
• Gestiona todas las interacciones con los huéspedes con el máximo nivel de hospitalidad y profesionalidad, satisfaciendo las peticiones especiales siempre que sea posible; resuelve las quejas de los clientes; ayuda a los clientes en todas las consultas relacionadas con los servicios del hotel, los horarios de atención, el personal clave del hotel, los eventos internos, las direcciones, etc.
• Responde a todas las peticiones de los clientes de forma precisa y oportuna.
• La interacción con los huéspedes será en persona y por teléfono.
• Trabaja en armonía y profesionalmente con los compañeros de trabajo y la dirección.
• Ayudar a acompañar a todos los huéspedes a sus habitaciones.
• Apoyar el programa de reconocimiento de huéspedes Fans of MO y garantizar el crecimiento de las inscripciones y la calidad de la ejecución del programa.
• Mejorar la venta de instalaciones y servicios adicionales, cuando proceda.
• Ayudar a los compañeros de Guest Relations durante sus días libres o vacaciones para conectar con el huésped y conocer mejor su estancia y su experiencia en el hotel.
• Ser puntual en todo momento y cumplir estrictamente las normas generales del hotel.
  
  

• Assist in checks in guest in an efficient and friendly manner, using guest name whenever possible.
• Arranges for luggage to be delivered to guest room.
• Issues correct keys to the guest.
• Assist in checks out guest at end of stay.
• Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.
• Maintains a balanced bank assigned by the hotel.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner.
• Interaction with guest will be in person and by phone.
• Works harmoniously and professionally with co-workers and management.
• Assist in providing escorting to all guests to their rooms.
• Support the Fans of MO guest recognition program and ensure the growth of enrolment and quality of program execution.
• Upsell additional facilities and services, when appropriate.
• Assist Guest Relations colleagues during their days off or holidays in order to connect with the guest and learn more about their stay and how their experience is in the hotel.
• Be punctual at all times and adhere to general hotel rules strictly

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada17 d’abr.

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The Company

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 36 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel

Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art.

With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.

Responsibilities

• Elaboration of Quotes and requests.
• Follow ups.
• Events confirmation: Contracts and pro-formas, deposits, payments.
• Management of clients needs and special requests.
• Events management control: releases, cancellations and payments.
• BEO, PMS coordination.
• In house event, Event coordination.
• Check up, revision and opControl, invoice revision and payments.
• Commissions.
• Post event check up and control.
• Pre/Post- Convention Meetings and organization.
• Intermediation between providers & clients.
• Site inspections and possible sales calls.
  
  

• Elaboración de cotizaciones y solicitudes.
• Seguimiento de eventos.
• Confirmación de eventos: Contratos y proformas, depósitos, pagos.
• Gestión de las necesidades y peticiones especiales de los clientes.
• Control de gestión de eventos: liberaciones, cancelaciones y pagos.
• Coordinación BEO, PMS.
• Evento in-house, coordinación de eventos.
• Comprobación, revisión y control de facturas y sus pagos.
• Gestión de comisiones.
• Chequeo y control post-evento.
• Reuniones Pre/Post-Convención y organización.
• Intermediación entre proveedores y clientes.
• Visitas de inspección y gestión de llamadas de ventas.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada22 de març

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Mandarin Oriental Punta Negra, Mallorca is looking for a Help Cook to join our Culinary Team

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About The Job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Help Cook, you will be responsible for supporting the Chef in the preparation and creation of various dishes. This position ensures that the kitchen operates efficiently and that high-quality food is consistently produced.

As Help Cook, you will be responsible for the following duties:

• Ingredient Preparation: Wash, peel, cut, and chop vegetables, as well as prepare meats and other proteins.
• Maintaining Cleanliness and Order: Keep workstations clean and organized, and clean surfaces after each use.
• Assisting in Cooking: Help in the preparation of dishes by following the chef's instructions.
• Stock Management: Check food stock levels and assist in ordering supplies.
• Adhering to Hygiene and Safety Standards: Ensure compliance with health and food safety regulations
  
  

• High school culinary diploma or equivalent
  
  

• Basic knowledge of cooking techniques and food handling.
• Ability to execute and maintain consistency in the daily menu, ensuring all dishes meet high-quality standards.
• Solid understanding of food safety and sanitation practices to ensure a clean and safe working environment.
• Experience managing inventory, controlling stock levels, and minimizing food waste.
• Capability to monitor the quality of food production and ensure all dishes are prepared according to set standards.
• Excellent time management skills to efficiently handle multiple tasks and meet deadlines during peak service hours.
• Strong communication skills to effectively coordinate with kitchen staff and other departments.
  
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.