Ofertes d'ocupació a Netzon Group

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada20 de juny

. Office

🚀 We’re Hiring: Hotel Booking Agent

At Netzon Group, we’re growing fast—and we’re looking for motivated Hotel Booking Agents to join our International Team in Barcelona.

If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.

🌍 About the Role

Travelodge is a well-established British hotel brand with more than 600 locations across the UK, Ireland, and Spain. With over 40,000 guest bedrooms and more than 3 million cooked breakfasts served each year, Travelodge is committed to continuously improving the customer experience by offering quality facilities in key locations.

We are currently looking for enthusiastic and driven individuals with strong sales skills to join our high-energy reservations team.

✅Your Mission

• Managing high volumes of inbound calls focused on hotel reservations, including new bookings, amendments, and cancellations
• Converting enquiries into confirmed reservations by confidently guiding customers through the booking process
• Using a sales-driven approach to maximise conversion rates and secure bookings on the first call
• Upselling room categories and promoting additional services (e.g. breakfast, Wi-Fi, upgrades) to increase booking value
• Identifying customer needs quickly and recommending suitable options to enhance their stay
• Meeting and exceeding individual sales targets, conversion rates, and call handling KPIs
• Maintaining strong product and system knowledge to provide accurate availability, pricing, and offers
• Delivering a high standard of customer service while balancing efficiency and sales performance

🔍What We’re Looking For

• Fluency in English (Spanish is a Plus)
• Strong interpersonal and verbal communication skills
• Previous experience in a call centre, sales, customer service, or other customer-facing roles (preferred but not essential)
• Ability to handle challenging calls and difficult situations professionally
• Strong listening skills and the ability to ask relevant questions to understand customer needs
• Sales experience is an advantage but not required
• High level of motivation with a drive to meet and exceed targets
• Clear, concise, and polite communication style

🎁 What We Offer

• Start Date: July 1st or July 6th, 2026.
• Contract: Temporary (3 months with 1 month of probation).
• Full-Time: 39 hours per week.
• Working Hours: Rotative Schedule Monday to Sunday - Between 9:00 AM and 8:00 PM Or 3:00 PM to 11:30 PM.
• Salary: €18,711 gross per year.
• Performance Incentives: Based on Sales and CPH. Up to €80 per week.
• Working Model: Hybrid - 6 days per month in the office.
• Training: 1 Week, from 9:00 AM to 6:00 PM.
• Office Location: Barcelona (Eixample).

💡 Why Join Netzon Group?

Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide.

👉 Start your career with us—apply now and become part of our growing team!

• Nivell d'experiència---
• Tipus de contracteA temps parcial
• Publicada26 de maig

. Office

🚀 We’re Hiring: Customer Service Agent - English Speaker

At Netzon Group, we’re growing fast—and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona for our Via Campaign.

If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.

🌍 About the Role

As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. In this role, you will experience the dynamics of the mobility industry first-hand. You will learn the operations, technology management, and on-demand mobility processes of Via, enabling you to provide on-demand support to customers in the USA and contribute to Via's and the team's goals.

✅Key Responsibilities

• Keep things running smoothly by offering first line support tough phone, email, and digital channels as needed.
• Aim for first contact resolution to handle customer queries quickly and effectively.
• Keep customer records updated with reasons for contact, solutions provided, and any other relevant information.
• Foster positive interaction
• Follow policies and regulations for the USA market.
• Offer feedback and insights on areas where you detect possible improvements.
• Embody the values of both Via and Netzon.

🔍What We’re Looking For

• Fluency in English: High fluency in English (C2) in both written and spoken communication.
• Customer-First Mindset: You love helping people and tailoring solutions for them.
• Tech-Savvy: You are comfortable using a CRM system and working in a digital environment.
• Organized & Motivated: Even when busy, you stay organized and keep delivering quality service.
• Eligibility: Permit to work in Spain.

🎁 What We Offer

• Start Date: ASAP.
• Contract: Temporary (6 months with 1 month of probation and Contract extension possible).
• Part-Time: 20 hours per week.
• Working Hours: Monday to Sunday (Rotative days) from 22:00 to 02:00
• Salary: €9744 per year gross
• Working Model: Hybrid - 6 days per month in the office.
• Training: Full-Time Training for 5 days. Monday to Friday from 9:00 to 18:00 (Fully Paid).
• Office Location: Barcelona (Eixample).

💡 Why Join Netzon Group?

Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide.

👉 Start your career with us—apply now and become part of our growing team!