Ofertes d'ocupació a Soho House & Co

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada9 d’ag.

Club ‘Barcelona Pool House’..

Located on ‘Avinguda Tibidabo’, our third House in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18m outdoor pool, a café, plus two floors of club space with a revolving restaurant concept.

The Role…

The Head of Membership & Communications, Barcelona Pool House is responsible for the development, acquisition, management and retention of members in their House.

Working closely with the Head of Membership adn Communications Spain, through an extensive network across the area/city where the House is located, and with a key ability to network, this role ensures that the membership Committee are of the highest standard and targets are always met with quality new members.

An active social individual in Barcelona, this person will be able to develop key relationships at businesses or with individuals, attracting new members into the Houses by hosting lunches, dinners and other outreach activity and events to ensure SH is the leading members club.

The role requires a combination of strategic thinking, community engagement, and hands-on member management, with a minimum of two nights spent in-house each week attending or hosting key events to drive membership acquisition.

The Head of Membership will work closely with the Membership Managers to oversee member behaviour, introductions, and retention.

Main Duties…

• Membership Acquisition & Development
• Own the full membership lifecycle: acquisition, onboarding, management, and retention of all members.
• Drive the quality of membership applications, ensuring that the House maintains a strong, vibrant, and diverse membership base aligned with the House Identity Plan.
• Personally, review membership applications, leading the approval process in collaboration with the Membership Committee and Membership Directors.
• Create, host and attend events within the House (minimum two nights a week), fostering strong relationships with existing members and engaging prospective members to attract high-quality applications, plus monitoring member quality and profile in the House ensuring it best suits the House Identity.
• Understand and deliver the membership headcount (approvals and leavers) and revenue targets and ensure these are met or exceeded through active management and outreach efforts.
• Successfully launch Barcelona Pool House by achieving the opening membership targets and serving as the face of the House. Being well- connected to the membership community in Barcelona beyond the House.
• Membership Retention & Member Experience
• Oversee the handling of member behaviour issues at the House, acting as a liaison between the member and Membership Behaviour Committee in case of any member disputes or behavioural concerns, ensuring proper documentation and resolution.
• Work with the Membership Manager to ensure personalized engagement with members who might be at risk of leaving, ensuring they feel valued and supported through regular touchpoints and supported through regular touchpoints and interactions.
• Lead efforts to minimise churn, proactively identifying at-risk members in partnership with the MST team and addressing issues to ensure long-term retention.
• Collaborate with the events team to curate a range of member-exclusive experiences that attract high-quality applicants and enhance current member satisfaction.

• Membership Committee Management
• Ensure the Membership Committee operates at the highest standard, regularly meeting with them in between meetings to ensure they feel valued and engaged. At Committee Meetings, ensure they propose new applicants, review recent applications, and take an active interest in strategic priorities for the House including feedback.
• Develop and implement innovative ideas to keep the Committee engaged, rewarded, and incentivised, ensuring they consistently contribute to the success of the House.
• Provide leadership and clear direction to ensure the Committee is aligned with the House’s goals and values.
• Local Outreach & Strategic Partnerships
• Create and execute a robust outreach program that positions Soho House as an integral part of the local community, ensuring representation at key external events and moments in the city.
• Build strategic relationships with local businesses, credible influencers, and cultural institutions to identify gaps in the membership and proactively pursue acquisition
• Act as an ambassador for Soho House, cultivating strong relationships outside the House to enhance our reputation and expand the potential membership.
• Team Management & Collaboration
• Ensure the Membership Managers are equipped to handle member introductions, behaviour management, and administrative tasks.
• Provide clear goals and KPIs for the Membership Manager, offering regular feedback and guidance to ensure high performance and job satisfaction.
• Foster a collaborative, dynamic team culture in partnership with the GM/Ops team, plus Member Relations and the Events team, focused on delivering exceptional member experiences and meeting targets.
• Support Membership Manager in planning monthly email headlines, to ensure members are always up-to-date on the key moments happening across Membership, Events, and Operations at the House
• Reporting & KPI Tracking
• Track membership data and KPIs, including application submission rates, retention rates, churn, and revenue Understand these metrics so you can provide insights and recommendations for improvement.
• Maintain an active knowledge of industry trends, competitor offerings, and local market developments to inform membership strategy and decision-making.
  

• High level of personal contacts and networking skills in the creative disciplines local to the House.
• A highly social, outgoing individual who values personal interactions.
• Ability to convert contacts and connections into applications/sales.
• Some management capability of a small team/individual
• Strong communication skills and ability to work across teams.
• Fluent in Spanish, Catalan and English
  
  

• Every House Membership
• Team Meal whilst on Shift Prepared by our Chefs
• 50% Staff Discount on Food & Beverage and up to 50% off Soho Home & Cowshed
• $100 Staff Room Rate (subject to availability)
• Day off on your Birthday (after a year working for the company)
• Anniversary Gifts for Key Milestones

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada1 d’ag.

SOHO HOUSE MANAGER IN TRAINING PROGRAMME (MIT) 2025

Are you wanting to take your first steps into a hospitality management role at Soho House?

Our one year rotational management development programme has been designed to provide you with the knowledge, skills and behaviours for you to thrive and develop your career at Soho House.

Working across numerous business functions and departments, you will spend time with key stakeholders within our food and beverage operations, rooms division, membership, events and finance teams.

WHAT ARE WE LOOKING FOR?

We are looking for candidates with hospitality industry experience or an academic hospitality graduate who are eager to learn and passionate about hospitality. If you're flexible on location and not looking for a 9-5 desk-based job, this could be the perfect opportunity for you.

YOUR JOURNEY

From day one you will be given the you will be given the opportunity to work in a fast-paced and challenging environment, where you will be encouraged to think creatively and problem-solve on a daily basis.

You Will Also Benefit From

• Mentoring opportunities from our leaders
• Increased responsibilities with every rotation
• Ongoing assessment and comprehensive feedback
• Engagement and development within the wider hospitality industry
  
  

• Stage 1: Shortlisted candidates will be sent a pre-recorded video interview to complete
• Stage 2: Discovery Day August 2025
• Stage 3: Final stage interview
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada17 de jul.

‘Barcelona Pool House’

Located on ‘Avinguda Tibidabo’, our third House in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18m outdoor pool, a café, plus two floors of club space with a revolving restaurant concept.

The Role…

As a receptionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time.

You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion.

What We Are Looking For In a Receptionist...

• Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.
• Answer high volume of calls for restaurant, general enquiries, messages for members, reservations.
• Well- versed on standard operating procedures, menus, amenities and pricing.
• Learn about all the different sites and how much Soho House has to offer.
• Maintain a clean, sanitary and safe environment: reception area, desk, cloakroom.
• Manage guest lists, bookings on the floor level, club, roof, pool.
• Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away.
• Assist guests by checking/ retrieving their coats and/ or items they left.
• Build a positive relationships with members and guest.
• Communicate and red flag any feedback to the management team.
• Influence a fun and positive atmosphere by being approachable and professional.
• Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge.
  
  

• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada20 d’abr.

Ubicada en Santa Gertrudis, en el corazón de la isla y a 20 minutos de la costa, Soho Farmhouse Ibiza abrirá en el verano de 2025, permaneciendo abierta todo el año para los socios que vivan localmente o estén de visita.

Ubicada en un olivar en pleno funcionamiento que abarca más de nueve acres, la Farmhouse dispone de 18 habitaciones, incluidas villas independientes, un club central con zonas de salón, una biblioteca y un rincón acogedor, así como áreas para comer y cenar tanto en interiores como al aire libre. Además, cuenta con un huerto, una zona de juegos exterior y dos piscinas.

Soho Health Club en Soho Farmhouse Ibiza ofrecerá una variedad de tratamientos holísticos de bienestar y comodidades, que incluyen un gimnasio, una terraza para yoga, una sauna, un baño de vapor y baños de hielo.

¿Quieres trabajar con nosotros?

Si estás interesado/a en una de estas posiciones; ¡envíanos tu cv!

Spa

• Recepcionista
• Terapeuta
  
  

• Entrenador personal

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada20 d’abr.

Office

Ubicada en Santa Gertrudis, en el corazón de la isla y a 20 minutos de la costa, Soho Farmhouse Ibiza abrirá en el verano de 2025, permaneciendo abierta todo el año para los socios que vivan localmente o estén de visita.

Ubicada en un olivar en pleno funcionamiento que abarca más de nueve acres, la Farmhouse dispone de 18 habitaciones, incluidas villas independientes, un club central con zonas de salón, una biblioteca y un rincón acogedor, así como áreas para comer y cenar tanto en interiores como al aire libre. Además, cuenta con un huerto, una zona de juegos exterior y dos piscinas.

Soho Health Club en Soho Farmhouse Ibiza ofrecerá una variedad de tratamientos holísticos de bienestar y comodidades, que incluyen un gimnasio, una terraza para yoga, una sauna, un baño de vapor y baños de hielo.

¿Quieres trabajar con nosotros?

Si estás interesado/a en una de estas posiciones; ¡envíanos tu CV!

Front Office

• Guest Service Agent
• House Services
  
  

• Chambermade
• Laundry Valet
  
  

• Técnico de mantenimiento