Ofertes d'ocupació a Sonder Inc.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada9 d’abr.

Office

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

Our Hospitality Internship opportunity provides aspiring hospitality professionals an insight into a world renowned hospitality/ tech brand, where your learning and growth is a top priority for our city teams. Our Interns will take part in one of our most versatile roles, it is the perfect opportunity for anyone who loves being on the go and finds fulfillment in serving our guests. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!

To be considered for this role you MUST currently be in education - a learning agreement will be required from your University.

The Opportunity

• Respond to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles
• Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.
• Provide friendly, upbeat service to all of our guests both in person and via chat, phone and email
• Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues
• Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use
• Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned
• Travel to multiple Sonder properties throughout the local market, as required
• Learn from the best hospitality professionals in the business on how to successful run a front desk and back office operations
  
  

Who We Look For

• Guest-centric and positive mindset
• Organized, hardworking, and detail-oriented
• Thrives in a fast paced, ever-changing, always challenging startup environment
• Ability to work effectively both in a team environment as well as independently
• Comfort in independent problem solving with the humility to ask for help when needed
• Unintimidated by using mobile apps while in the field for team collaboration and communication
• This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations)
• Proficiency in languages other than English + Spanish is a plus
  
  

To be considered for this role you MUST currently be in education - a learning agreement will be required from your University.

Benefits

We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation
• Medical, dental and vision insurance (where applicable)
• Flexible vacation
• Wellness and volunteering days
• Annual free credits and discounts to stay in Sonders
• Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
  
  

Learn More About Sonder

• Corporate Responsibility & Sustainability
• Data Privacy Policy
• Blog: Sonder Stories
• Instagram: @sonderstays
  
  

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

• Nivell d'experiència---
• Tipus de contracteA temps parcial
• Publicada7 de jul.

[English Description to follow]

Sonder tiene la misión de revolucionar la hostelería y hacer posible un mundo de mejores estancias para todos. No hay dos Sonders iguales: cada propiedad tiene un diseño personalizado y contiene una mezcla de habitaciones, suites y apartamentos. Aunque cada Sonder es único, nuestra aplicación móvil permite a los huéspedes navegar sin esfuerzo por su estancia. Desde el check-in hasta el check-out, todo lo que necesitan está a un toque de distancia.

Ser mejores es una búsqueda sin fin y las revoluciones no se producen de la noche a la mañana. Pero, juntos, podemos cambiar para siempre la forma en que la gente se aloja, para mejor.

La vida en Sonder

Aspiramos a construir un lugar de trabajo en el que los empleados puedan prosperar. Nuestra cultura determina cómo tomamos las decisiones, cómo celebramos las reuniones, cómo nos comunicamos y cómo nos tratamos entre nosotros. Es la forma coordinada en que trabajamos lo que nos da la oportunidad de lograr el cuento épico del que esperamos formar parte.

Nuestros Principios de Liderazgo son una parte fundamental de nuestra cultura y desempeñan un papel vital a la hora de guiar los valores y las acciones de los miembros de nuestro equipo. Cada uno de estos principios está en el corazón de lo que hacemos. Consulte este artículo para obtener más información sobre nuestra cultura y nuestros principios: https://blog.sonder.com/news/sonders-culture-of-innovation-velocity/

Estamos buscando a alguien que respire las operaciones de hospitalidad y se energiza por la oportunidad de maximizar, motivar e inspirar a un equipo para ofrecer una experiencia increíble huésped Sonder. Nuestros locales Sonder están distribuidos por toda la ciudad en diferentes formas, tamaños, edades y estilos, y nos enorgullecemos de ofrecer un servicio similar al de un hotel. Eso es lo que usted poseerá.

La Oportunidad:

• Montar el buffet de desayuno antes de las comidas y desmontarlo después.
• Asegurarse de que el bufé de desayunos esté bien surtido en todo momento.
• Preparación de platos durante el servicio de desayuno.
• Viajar a múltiples propiedades Sonder en todo el mercado local, según sea necesario.
• Preparación de comida y limpieza de la cocina.
• Inventario FIFO, organización y gestión de los pedidos de compra.
• Asegurar cuando sea necesario que otras áreas de la propiedad estén limpias y ordenadas.
  
  

Que estamos buscando:

• Mentalidad positiva y centrada en el cliente
• Experiencia previa en el sector de la hostelería, preferiblemente en un puesto similar
• Muy buen conocimiento de las directrices de seguridad alimentaria
• Organizado, trabajador y orientado al detalle
• Comodidad con la ambigüedad y las prioridades rápidamente cambiantes
• Se desenvuelve bien en un entorno dinámico, cambiante y siempre desafiante.
• Capacidad para trabajar eficazmente tanto en equipo como de forma independiente.
• Comodidad en la resolución independiente de problemas con la humildad de pedir ayuda cuando sea necesario
• No se intimida por el uso de aplicaciones móviles, mientras que en el campo de la colaboración en equipo y la comunicación
• Abierto a trabajar durante los fines de semana
• Capacidad para levantar/cargar objetos y estar de pie/caminando durante largos periodos de tiempo
• Experiencia previa en hostelería, servicios y/o atención al cliente
  
  

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

Life At Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

The Opportunity:

• Assembling the breakfast buffet before mealtime and disassembling it thereafter.
• Ensuring that the breakfast buffet remains well-stocked at all times.
• Receiving and preparing beverage orders and serving them to the guests.
• Resolving customers' queries and complaints
• Cleaning and sanitizing tables and countertops after each meal service
• Ensuring when needed other areas of the property are clean and tidy
• Travel to multiple Sonder properties throughout the local market, as required
• Preparing dishes during the breakfast service.
• Kitchen preparation and cleanliness.
  
  

Who We Look For

• Guest-centric and positive mindset
• Previous experience in the hospitality industry, preferably with a similar role
• Very good knowledge of food safety guidelines
• Organized, hardworking, and detail-oriented
• Comfort with ambiguity and rapidly shifting priorities
• Thrives in a fast paced, ever-changing, always challenging startup environment
• Ability to work effectively both in a team environment as well as independently
• Comfort in independent problem solving with the humility to ask for help when needed
• Unintimidated by using mobile apps while in the field for team collaboration and communication
• Open to work during the weekends
• Ability to lift/carry items and stand/walk for extended periods of time
• Previous experience working in hospitality, service, and/or customer experience
• FIFO Inventory, organization and managing purchasing orders.
  
  

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation
• Generous stock plan
• Medical, dental and vision insurance (where applicable)
• Flexible vacation
• Wellness and volunteering days
• Annual free credits and discounts to stay in Sonders
• Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
  
  

Learn More About Sonder

• Corporate Responsibility & Sustainability
• Data Privacy Policy
• Blog: Sonder Stories
• Instagram: @sonderstays
  
  

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

• Flexibilitat horàriaSi
• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada25 de juny

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

Our Front Desk Hospitality Agents are the face of Sonder and live our leadership principle “Extend Hospitality to All.” This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service. At Sonder, we believe that guest satisfaction is paramount, and our Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!

Start Date: Must be available to start around 10th July 2024

The Opportunity:

• Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.
• Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
• Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
• Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
• Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
• Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market, as required
• Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.
  
  

Who We Look For:

• Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
• Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.
• Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to “get it done” for our guests.
• Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
• Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.
• Flexible schedule and open to working evenings, weekends, and holidays.
• Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
• Spanish is essential and proficiency in languages other than English is an asset.
• This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).
• This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, and/or other forms of transportation that provide reasonable work associated transit times between locations).
  
  

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation
• Generous stock plan
• Medical, dental and vision insurance (where applicable)
• Flexible vacation
• Wellness and volunteering days
• Annual free credits and discounts to stay in Sonders
• Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
  
  

Learn More About Sonder

• Corporate Responsibility & Sustainability
• Data Privacy Policy
• Blog: Sonder Stories
• Instagram: @sonderstays
  
  

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].